Family Feels Residential Care is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202897, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated April 22, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 16 times and filed 14 documents. The most recent — a complaint investigation report on April 22, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 4 documents with transcribed findings, dated October 28, 2025 to April 22, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 22, 2026Unsubstantiated
Allegation investigated: Staff did not ensure that facility was free of illegal drugs.
Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to deliver the findings of the complaint investigation with the above allegation and met with administrator Philipp Perez. On 12/18/2025, the Department received the complaint that staff did not ensure the facility was free of illegal drugs. The Department conducted an investigation on 12/23/2025 and interviewed reporting party (RP), 3 staff (S1, S2, and S3), and 4 residents (R1, R2, R3, and R4) on 01/07/26 and 02/02/26 and requested for documents during the course of the investigation. page 1 of 2 continued to LIC 9099 C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 22, 2026 · control 26-AS-20251218135439
Apr 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 20, 2026Unfounded
Allegation investigated: Facility has staff shortages resulting in delay in providing necessary services to meet the residents' needs.
Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced complaint visit to deliver the findings for the above allegation and met with designated administrator (DADM) Philipp Perez. Administrator/Licensee Yiwen Shih and Juliet Pacaldo were not available during the time of the visit due to prior commitment. On 02/10/2026, the Department received a complaint with the above allegations. On 02/12/2026, LPA conducted an initial investigation and conducted an interview with 5 residents and 2 staff, requested copies of 3 out 5 resident medical assessment, appraisal needs and services plan and conducted an inspection of the facility. 5 resident bedroom, kitchen, dining, bathroom laundry room and exterior perimeter. See LIC9099C page 1 of 3 Unfoundedthe state’s words, verbatim · CDSS document, Feb 20, 2026 · control 26-AS-20260210113828
Feb 20, 2026Substantiated
Allegation investigated: Unlawful Eviction
Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced visit to deliver the findings for a 2 Out of 3 complaint investigation. On 12/18/2025, the Department received a complaint regarding the above allegations. On 12/22/2025, the Department conducted an initial 10-day investigation visit, during which requested documents were obtained and interviews were conducted with four staff members (S1–S4) and three residents (R2–R4) out of the six residing at the facility. Two residents (R5 and R6) were not interviewed; R5 declined to participate, and R6 was resting at the time of the visit. Resident 1 (R1) was not present during the visit, as R1 had been hospitalized due to pain. After discharge, R1’s case manager (CM) placed R1 in a temporary shelter (motel) due to the fact that the licensee did not want R1 back at the facility. 1 of 3 Substantiatedthe state’s words, verbatim · CDSS document, Feb 20, 2026 · control 26-AS-20251218135439
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 28, 2025Substantiated
Allegation investigated: Facility staff is financially abusing resident in care
Licensing Program Analyst (LPA) Manuel Monter arrived unannounced to deliver the finding for this complaint investigation. LPA met with Administrator designee Rita Garcia On 06/09/2025, the Department received the complaint alleging that the staff is financially abusing resident (R1) by asking R1 to lend them money. It was alleged that a staff asked R1 for $100.00 then paid it back, and another staff asked to loan $200.00 from R1. The reporting party (RP) stated that R1 could not say no and loaned staff the money and staff had not paid back R1 as of 06/09/2025. On 06/18/2025, the initial complaint investigation was conducted. Documents were obtained to include 6 residents physician's report, identification and emergency contact information, resident roster, LIC500, and 1 resident's admission agreement and appraisal/needs and services plan. Page 1 Out of 3. Substantiatedthe state’s words, verbatim · CDSS document, Oct 28, 2025 · control 26-AS-20250609082231
Oct 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Family Feels Residential Care licensed?
Yes — Family Feels Residential Care is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202897, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 14 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated April 22, 2026, was marked “Unsubstantiated” by the state.
Can Family Feels Residential Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Family Feels Residential Care with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; APPROVED FOR CAPACITY OF 6 OF WHICH 5 ARE NON-AMBULATORY AND 1 AMBULATORY; HOSPICE WAIVER APPROVED FOR 2 CLIENTS
How much does Family Feels Residential Care cost?
California's public licensing record does not include Family Feels Residential Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Family Feels Residential Care accept Medi-Cal or the Assisted Living Waiver?
Family Feels Residential Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on April 22, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Family Feels Residential Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 16 state visits and 14 dated documents since 2023 for Family Feels Residential Care; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 22, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 16 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Family Feels Residential Care?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Family Feels Llc, who operates 3 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(408) 224-6225Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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