Illustration — no photo of this home on file yet

Pronto Care Home

Small home·Licensed for 6·San Jose, California

Licensed since 2004Licence #435201251
(408) 226-9838From the state roster · September 27, 2026Plan a visit
  • Care approvals on fileWheelchairState licensing record · September 27, 2026
  • Estimated starting rate$3,750 a monthCovelight estimate · likely $3,100–$4,650
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitApril 21, 2026CDSS inspection record

Pronto Care Home is a small care home in San Jose — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2004. Dementia care, hospice care and bedridden care are not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Pronto Care Home

Is Pronto Care Home licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Pronto Care Home licensed for?

6 residents — a small home, per CDSS records as of September 27, 2026.

Has Pronto Care Home been cited?

0 Type A and 0 Type B citations since 2004, per CDSS records as of September 27, 2026. Those records count 5 state visits over the same years.

Is Pronto Care Home still open?

This license was on the CDSS roster as of September 28, 2026.

What does Pronto Care Home cost?

$3,750 a month to start is a Covelight estimate, likely $3,100–$4,650. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 16 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 51 other homes of a similar licensed size in San Jose that publish a starting rate, the middle half runs $3,525 to $4,875 a month, and the middle figure is $4,200 (n = 51 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Pronto Care Home take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Diana Natividad, per CDSS records as of September 27, 2026.

Is there a hospital nearby?

Kaiser Foundation Hospital-San Jose is 3 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Pronto Care Home keep a resident on hospice?

Not on file — the state’s record does not list hospice care on this license. Ask: “Can a resident stay here on hospice, and under what conditions?”

Pronto Care Home license and inspection record

  • Name on the license: “PRONTO CARE HOME”, per the CDSS roster as of May 25, 2025.
  • License #435201251. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 27, 2026.
  • Licensed to Diana Natividad, per CDSS records as of September 27, 2026.
  • First licensed in 2004, per CDSS records as of September 27, 2026.
  • 5 state inspection visits since 2004, per CDSS records as of September 27, 2026.
  • 0 Type A and 0 Type B citations on file since 2004, per CDSS records as of September 27, 2026. The same records count 5 state visits in that period.
  • 0 complaints and 0 substantiated allegations on file since 2004, per CDSS records as of September 27, 2026.
  • The most recent state visit on file is April 21, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved by the state
  • Dementia / memory careNot on file · ask the home
  • Hospice careNot on file · ask the home
  • BedriddenNot on file · ask the home

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OLDER. ALL (6) RESIDENTS MAY BE NON-AMBULATORY.

935 - ELDERLY

CDSS record, verbatim · September 27, 2026

As needs change

5 questions to ask the home — nothing on file yet
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • Staying through hospice

    Hospice waiver not on file

    Ask: “If hospice is needed, can care continue here until the end?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Covelight estimate

$3,750a month to start

Likely $3,100–$4,650

From 16 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$3,750a month

Likely $3,100–$4,850

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$3,750likely $3,100–$4,650

    Covelight’s estimate starts from the rates 16 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,100–$4,850
$3,750
First monthWith a one-time move-in fee · likely $3,600–$8,050
$5,750
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 16 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

16 homes like this within 3 miles publish starting rates mostly between $3,000–$4,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 16 nearby homes behind this estimate

Where it is

  • 771 Pronto Drive, San Jose, CA 95123Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 5 documents for this home, and its records count 5 visits since 2004. The most recent is a facility evaluation report, dated April 21, 2026.

On file since
2022
State visits
5
Most recent visit
April 21, 2026

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations0typical 0
  • Substantiated allegations0typical 0
  • Total complaints0typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2004.

Year by year
YearVisitsDocumentsSubstantiated2026110202511020242202022110

The last 36 months — 4 of 5 documents

The full record on the state’s site →
20261 state visit · 1 document
Apr 21, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced annual required inspection and met with licensee/administrator (LIC/ADM) Diana Natividad and stated the purpose of the visit. The facility is licensed for adults 60 and over and all 6 may be non-ambulatory. LPA observed 4 residents were present and were at their respective rooms and 1 staff. LPA toured the facility, including common areas, resident rooms, kitchen, bathrooms, driveway, and outdoor spaces and storage areas. Indoor temperature was within acceptable range of 70°F. The kitchen was sanitary and organized; knives and chemicals were locked. Food supply met requirements (2 days perishable, 7 days non-perishable). Kitchen water temperature measured at 118.7°F. Bathroom water temperature is at 117.8°F. Bathrooms had grab bars and non-skid mats, however, LPA observed the visible debris and brown stained buildup observed within the toilet bowl below the waterline. Resident rooms had adequate storage. Medications were locked and inaccessible to residents. The outdoor walkway are free from obstruction and any tripping hazards; laundry appliances were functional, and cleaning supplies were secured. Fire, smoke, and carbon monoxide systems were operational; hallways were clear and well-lit. page 1 of 2 LPA reviewed resident and staff records, including medication logs, admission agreements, care plans, personal and incidentals, health screenings, and training. Based on document review the following were observed; the appraisal needs and services plan for 1 out of 5 done on 2017, and 2018, 1 out of 5 was done on 2023, and 1 out of 5 done in 2022 and 2 out of 5 had no appraisal needs and services plan. 1 out of 2 staff training was dated 2024, 2019 and 2013. Based on record review 4 out of 5 residents were diagnosed with dementia. The facility conducted the fire drill 3/01/2026. According to licensee, the facility conducts fire drills but not for earthquake drills. The facility is equipped with panel fire alarm system and 3 fire extinguisher were inspected on 04/01/2026. Deficiencies were cited during today's visit based on the California Code of Regulations (CCR) Title 22 See LIC 809D for details. An exit interview was conducted with licensee Diana Natividad and a copy of the report was provided. page 2 of 2 end of reportthe state’s words, verbatim · CDSS document, Apr 21, 2026
20251 state visit · 1 document
May 15, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced annual inspection visit, and met with Administrator (ADM) Diana Natividad. LPA observed 1 staff and 4 residents in the facility. LPA reviewed 3 resident files and 2 staff files. 3 out of 3 residents' appraisal needs and service plans over than one year, ADM stated the facility has updated appraisal needs and service plans and he/she will send to LPA. 3 out of 3 residents' centrally stored medication form were observed inaccurate. LPA toured the facility inside out with ADM. License, ADM Certificate, and Personal Rights posters were observed in the facility. Family room, kitchen, dinning area and two restrooms were inspected. 4 resident bedrooms, 1 staff room, and garage were inspected. Two day perishable food supplies and seven day nonperishable food supplies were observed sufficient. Medication closet, knives closet, and cleaning product closet were observed locked. Room temperature was at 69 degree F, and hot water temperature was at 114 degree F in the facility. The temperature of the freezer was observed at -1 degree F and the temperature of the refrigerator was observed at 37 degree F. Fire extinguisher was serviced on 05/1/2025. The facility was equipped with fire alarm system, smoke and carbon monoxide detectors. Carbon monoxide detector was tested by ADM, and as working. Front yard and backyard were inspected. There was no obstruction to block the walkways. Flash lights, first aid box, and night light were observed in the facility. the last time the facility conducted the fire drill was on 3/1/2025. Deficiencies were noted today. See LIC809-D. Exit interview was conducted with ADM. This report was provided to ADM for signature. A copy of the report was provided to ADM.the state’s words, verbatim · CDSS document, May 15, 2025
20242 state visits · 2 documents
Jun 5, 2024Facility evaluation reportReport on file

Type of visit: POC

On 6/5/2024, Licensing Program Manager (LPM) Romeo Manzano and LIcensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced plan of correction (POC) visit and was met by the staff (S1) and resident (R1). Administrator (ADM) Diana Natividad was called by S1 and arrived at a facility after 15 minutes. During the tour, LPM and LPA, observed that the facility addressed the 2 Out of 2 of maintenance requirement deficiencies that was cited on 5/22/2024 and was cleared - [CCR 87303(a)(1)] At the time of the visit, LPM and LPA, reviewed 4 out of 5 resident appraisals needs and services plan, and physicians' medical assessment. 5 out of 5 resident have neurocognitive impairment. 2 out of 5 are ambulatory and 3 out of 5 are non-ambulatory. Based on the document review the physicians report (LIC 602) needs to be updated. 5 Out of 5 residents needs to be scheduled to visit their PCPs (primary care physicians) need to update the LIC 602 to state the most current assessment. The needs and services plan of 5 out of 5 residents needs to be updated by the plan of correction due date as originally planned. LPA discussed that appraisal needs and services plan needs to be discussed with responsible parties and the resident. LPA deadline for this deficiencies is not due until 6/7/2024. ADM will notify LPA once the residents have been scheduled with their corresponding PCPs for re-assessment. During today's visit LPA discussed the bladder incontinent of 5 out of 5 resident with ADM and asked ADM to submit a plan to address the issue of bladder incontinence. LPA discussed the department's TSP (Technical Service Program) for record maintenance. page 1 of 2 No deficiencies were cited during today's visit per California Code of Regulation (CCR) Title 22. An exit interview was conducted with ADM Diana Natividad and a copy of the report was provided. page 2 of 2 end of reportthe state’s words, verbatim · CDSS document, Jun 5, 2024
May 22, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 5/22/2024 at 1:00 p. m. Licensing Program Analyst (LPA) Maria (Mita) Partoza arrived and conducted an unannounced required 1 year inspection visit and was greeted by resident 1 (R1) and staff (S1). Administrator, Diana Natividad was not present upon LPA's arrival. Staff contacted administrator and arrived shortly thereafter. LPA stated the purpose of the visit with ADM. LPA observed COVID-19 signs posted on the door prior to entering. The facility is a Residential Care Facility for the Elderly (RCFE) licensed to serve ages 60 and over and 6 of the residents may be non-ambulatory. Currently the resident has 3 ambulatory and 2 non-ambulatory residents that have neurocognitive impairment. 1 staff were present at the time of the visit. 1 out of 5 residents is at the rehabilitation center. 3 out of 5 are present at the facility and 1 out of 5 is in the living room watching television. At 1:22 p.m. LPA toured the facility inside and outside with ADM, including but not limited to the kitchen, bathroom, dining room, living room, residents’ rooms, staff room, backyard and walkways. LPA observed the Personal Rights disclosure, Long Term Care Ombudsman (LTCO) and Centralized Complaint and Information Bureau (CCIB) of the CA Department of Social Services (CDSS) prominently posted on the wall, visible to visitors, resident, and staff. The temperature inside the home was at 68 to 69.8 degrees F. . page 1 - see LIC 809C for page 2 LPA and ADM toured 4 resident bedrooms and 1 staff room. LPA observed the rooms to have storage spaces that are sufficient to hold the resident’s personal belonging. 2 out of 4 residents’ room are shared room and 2 out of 4 are private room. 4 out of 4 bedrooms has exit doors leading to the backyard and are free from obstruction. LPA observed that 4 out of 4 resident bedroom floor requires maintenance from visible food particles. LPA observed a commode inside one of the shared bedrooms. LPA observed the smell of urine permeating inside the facility. LPA observed that 2 of the bathrooms has grab bars and anti-skid mats, trash bins with lids. LPA observed bathrooms require maintenance such as but not limited to the upkeep of the sink, toilet, bathroom floor, tub and shower areas. LPA observed residents’ bed linens require attention and maintenance. LPA observed that the facility has a wall pull fire alarm system but is not connected to the fire department emergency line. S1 stated the pull fire alarm is only for the facility to notify residents. S1 tested the wall pull alarm and it is in good working condition. The facility has carbon monoxide alert system that is in good working condition. LPA observed smoke alarms in the hallways and the resident bedrooms and are in good working condition. LPA observed night lights on the hallway. Hallways are free from obstruction. The doors going to the backyard from the living area open with ease and is not obstructed. LPA observed walkways and ramps are free from obstruction and in good condition. LPA observed a gazebo in the backyard utilized as storage for items that are no longer used such as but not limited to walkers, wheelchairs, barbeque pit, a metal drink cooler that requires maintenance, an oxygen concentrator machine and boxes piled and stacked up. The contents are not visible to LPA. LPA tested the water temperature for kitchen and bathrooms, water temperature was measured at 107 degrees F Dining, kitchen and living room area were observed to be sanitary and organized. The facility has sufficient supply of perishable food for 2 days and non-perishable food for 7 days. The fire extinguisher located in the kitchen is monitored by S1 and logs the date when checked. page 2 LPA and ADM inspected the laundry area. LPA observed the laundry area is located at the garage. The washer and dryer are in good working condition, the laundry area has a cabinet that stores laundry detergents and cleaning supplies are kept locked and not accessible to residents. LPA with ADM inspected the medication cabinet. LPA observed the medication cabinet is locked and is not easily accessible. LPA observed first aid kit in the kitchen cabinet. LPA observed that knives and sharp are locked and not accessible to residents. LPA reviewed facility record, 3 out of 3 staff record and ADM stated that the facility's fire drill training was last conducted on 12/1/2023 and next training will be conducted this month of May 2024. Staff training records were up to date. Staff records were reviewed with current first aid certifications, clearance and training. Residents' medications are labeled and current. LPA reviewed 3 out 3 resident records and observed that 2 out of 3 did not have an updated needs and services plan. Deficiencies are cited during today's visit based on the California Code of Regulations (CCR) Title 22, see LIC 809D. An exit interview was conducted with administrator Diana Natividad. A copy of the report and appeals rights were provided. end of report page 3the state’s words, verbatim · CDSS document, May 22, 2024
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.
Open CDSS facility search ↗Report a record errorOperate this home? Respond or correct, free →

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?
Print a visit sheetCompare saved homesOpen saved homes

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