Sonnet Hill is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202780, licensed for 80 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 33 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 1, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 39 times and filed 33 documents. The most recent is a facility evaluation report, dated April 1, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated June 22, 2022 to November 19, 2025. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (5), “Unsubstantiated” (4). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 19, 2025Unfounded
Allegation investigated: Staff did not notify residents and responsible party of possible scabies outbreak.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Heath and Wellness Director (HWD) Ann Lee. On 09/19/2025 and 09/25/2025, LPA conducted investigation visit at the facility. LPA obtained the physician reports and appraisal needs and service plans of residents. LPA obtained the incident reports and the document that the facility notified residents and families of incidents. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Nov 19, 2025 · control 26-AS-20250909203611
Oct 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2025Unfounded
Allegation investigated: Staff are not following the universal precaution plan
Amended report 10/21/2025 to change finding from UNSUBSTANTIATED to UNFOUNDED Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint investigation visit to deliver the findings on the above allegation. LPA Tarin met with Administrator Jasmine Latu and stated the purpose of the visit. On 6/23/2025 the Department received a complaint alleging staff are not following the universal precaution plan. It has been alleged that the facility did not provide staff with gowns during a viral outbreak that occurred in March 2025. On 6/25/2025 the initial 10-day complaint visit was conducted. LPA Tarin interviewed 7 staff (S1 to S7) and 7 residents (R1 to R7). Unfoundedthe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 26-AS-20250623094647
Aug 27, 2025Substantiated
Allegation investigated: Facility staff did not properly maintain centrally stored medications. Facility staff did not maintain accurate medication records for residents
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator, Jasmine Latu and stated the purpose of today’s visit. On 6/30/2025, the Department received a complaint with the above allegations. On 7/10/2025, the Department conducted an initial investigation at the facility. Continuation on LIC 9099-C, Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Aug 27, 2025 · control 26-AS-20250630103510
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2025Substantiated
Allegation investigated: Staff did not provide medical records to authorized representative
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator, Jasmine Latu and stated the purpose of today’s visit. On 05/24/2024, the Department received a complaint with the above allegations. On 05/31/2024, the Department conducted an initial investigation at the facility. It was alleged a written request by the resident’s authorized representative was submitted to the facility on 4/26/2024 via email. On 5/31/2024, LPA Rai interview Administrator (ADM). ADM stated they received a subpoena request on 05/21/2024 to request the documents requested. ADM stated their management team sent the documents during the requested time frame. Continuation on LIC 9099-C, Page 1 of 2. Substantiatedthe state’s words, verbatim · CDSS document, May 15, 2025 · control 26-AS-20240524161555
May 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2025Unfounded
Allegation investigated: Facility staff are not providing resident's records to responsible party.
On 1/10/2025, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Health Welness Director (HWD) Dominique Frommo and LPA explained the purpose of the visit. Regarding the Facility staff are not providing resident's records to responsible party, RP stated that he/she is asking for the medication administration record and they are not providing it. They're only providing a list of R1s medication. RP asks the nurse for records of R1s fall but they're not providing it. They're not giving the incident reports. LPA was able to obtain email correspondence between management and RP. The records requested were provided to RP. Based on records review, the department has determined that that the allegation was false, could not have happened and/or is without a reasonable basis, therefore the allegation is UNFOUNDED. Report is reviewed and copy is provided. Unfoundedthe state’s words, verbatim · CDSS document, Jan 10, 2025 · control 26-AS-20231012081055
Jan 10, 2025Unsubstantiated
Allegation investigated: Resident was locked in room. Staff did not administer resident's medication. Resident left in soiled diaper for an extended period of time.
On 1/10/2025, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Health Welness Director (HWD) Dominique Frommo and LPA explained the purpose of the visit. Regarding the allegation of resident was locked in a room, reporting party (RP) stated that the resident (R1) had taken a rapid decline and was locked in his/her room. Not bolt locked, but R1 can’t move without assistance. LPA Donato interviewed HWD and it was stated that the rooms are not locked. Staff lock the doors when residents are out on the floor to prevent other residents from roaming inside the rooms. Residents are also able to lock it themselves if they are cognitive enough to do so. page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 10, 2025 · control 26-AS-20220207152732
Dec 19, 2024Unsubstantiated
Allegation investigated: Administrator does not designate a substitute during absence from facility. Administrator is not on the premises a sufficient number of hours. Facility is not training staff
On 12/19/2024, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director Jasmine Latu and LPA explained the purpose of the visit. Regarding the allegation of administrator does not designate a substitute during absence from facility, Reporting Party (RP) stated that this facility currently lacks leadership, and the new Executive Director, left for vacation last week and did not designate someone to cover. RP stated that for about a week this facility has been like a "ghost ship", and that the only staff there right now are the caregivers and the concierge person (and someone in accounting) - so - there is nobody providing managerial oversight and handling complaints or would know what to do "if something comes up". page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 26-AS-20220718113427
Dec 19, 2024Substantiated
Allegation investigated: Facility staff left a resident outside for an extended amount of time.
On 12/19/2024, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director Jasmine Latu and LPA explained the purpose of the visit. Regarding the allegation of facility staff left a resident outside for an extended amount of time, Reporting party (RP) stated that when he/she arrived at about 3 PM and found resident (R1) outside in the sun slightly unresponsive. RP stated that a staff member (S8) disclosed that R1 was outside on the second-floor porch a little after lunch about 12:30 PM. RP reported that staff came and brought R1 inside to attend to him/her and provided water and medical attention by staff. Additional information was provided by S8 stating that R1 was left outside in the sun from 1pm-3pm due to staff neglect. S8 was unable to provide exact date. page 1 of 2 Substantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 26-AS-20231012081055
Dec 19, 2024Unsubstantiated
Allegation investigated: Resident sustained a fracture due to staff neglect. Facility staff handled resident in a rough manner. Facility staff forced resident to eat. Facility staff did not shower resident. Facility staff did not assist resident with dressing. Facility staff did not assist resident with dental hygiene.
On 12/19/2024, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director Jasmine Latu and LPA explained the purpose of the visit. Regarding the allegation of resident sustained a fracture due to staff neglect, Reporting Party (RP) stated there are several residents on the 2nd floor who have been "neglected" by staff. Resident (R1) fell and broke his/her hip because staff "allowed R1 to wander". RP stated, "R1 does this (wander) if you don't watch R1". RP noted R1 was in great pain after R1 returned from the hospital when the RP was changing R1s diaper. LPA Chiang interviewed four staff members. Staff (S1) mentioned that he/she saw R1 fall in the hallway to the activity room. S1 stated he/she called Memory care coordinator immediately. S1 stated he/she was near R1 and saw R1 almost falling. S1 stated he/she tried to catch R1 but unsuccessful. page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 26-AS-20231102122245
Dec 16, 2024Unfounded
Allegation investigated: Facility staff were not following infection protocol during the COVID outbreak.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Health & Wellness Director Dominique Frommo. On August 14, 2024, the Department received a complaint alleging Facility staff were not following infection protocol during the COVID outbreak. It has been alleged facility staff did not wear masks during a covid outbreak. On August 23, 2024 and December 4, 2024, LPA Manuel Monter interviewed Staff S1-S4, S7. All staff interviewed stated the facility is following covid protocols. All staff interviewed stated the facility did the following during a covid outbreak, which included but not limited to, wearing masks, using hand sanitizer, delivering meals to resident bedrooms, isolating covid positive residents and staff. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 26-AS-20240814112117
Nov 20, 2024Unfounded
Allegation investigated: Staff are not addressing resident's rash timely.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Jasmine Latu. On 4/15/2024, the Department received a complaint with the allegation that staff are not addressing resident's rash timely. On 4/15/2024, the Department conducted an initial investigation visit. LPA interviewed ED. and 2 staff, 6 residents. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Nov 20, 2024 · control 26-AS-20240411164428
Jul 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2024Unsubstantiated
Allegation investigated: Staff handle resident in a rough manner Staff do not accord dignity in their relationship with a resident in care
On 5/21/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Business Office Manager, Johanna Moon and LPA explained the purpose of today's visit LPA Donato visited the facility and interviewed 3 staff members and 1 resident. LPA attempted to interview other residents but due to cognitive issues, are not able to answer LPAs questions. Regarding the allegation of staff handled resident in a rough manner and staff do not accord dignity in their relationship with a resident in care, reporting party (RP) stated that a staff (S4) agitates a resident (R1). They were physically pushing each other’s hands till they ended up on the floor. Another staff member (S5) witnessed the altercation. RP believes that R1 was confused, and that the staff could no longer deal with him. Page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, May 21, 2024 · control 26-AS-20230125092006
May 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 28, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Sonnet Hill licensed?
Yes — Sonnet Hill is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202780, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 80 residents. State records list 33 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated April 1, 2026, appears in the inspection record on this page.
Can Sonnet Hill care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Sonnet Hill with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 80 NON-AMBULATORY. ALL ROOMS ON 2ND AND 3RD FLOORS APPROVED FOR NON-AMBULATORY. APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 20. NEW MANAGEMENT COMPANY, ONELIFE SENIOR LIVING, LLC EFFECTIVE 07/17/2026.
How much does Sonnet Hill cost?
California's public licensing record does not include Sonnet Hill's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Sonnet Hill accept Medi-Cal or the Assisted Living Waiver?
Sonnet Hill is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
41 of 80 beds occupied (51%) when the state visited on November 19, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Sonnet Hill?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 39 state visits and 33 dated documents since 2022 for Sonnet Hill; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 19, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 39 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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