Merrill Gardens At Willow Glen is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202807, licensed for 150 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 40 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 9, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 52 times and filed 40 documents. The most recent is a complaint investigation report, dated April 9, 2026.
The state's published file for this home includes 20 documents with transcribed findings, dated June 9, 2023 to August 4, 2025. 20 of the 20 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (6), “Unsubstantiated” (9). 20 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 20 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 4, 2025Substantiated
Allegation investigated: Facility has cockroaches in resident room.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Ida Gemignani-stearns. On February 13, 2024, the Department received a complaint alleging Facility has cockroaches in resident room. On December 15, 2023, LPA Christine Dolores interviewed resident R1-R5. R1 stated he/she has observed cockroaches and fruit flies inside his/her apartment. R2-R5 stated they haven’t seen pests in their apartment. LPA Dolores interviewed staff S2-S5. Staff S2 & S4 stated they have not seen pests in residents bedrooms. Staff S3 stated resident R1’s bedroom sometimes has cockroaches. S5 stated 4 resident bedrooms have cockroaches. Page 1 Out of 3. Substantiatedthe state’s words, verbatim · CDSS document, Aug 4, 2025 · control 26-AS-20240213143445
Aug 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 14, 2025Unfounded
Allegation investigated: Staff smoking marijuana at the facility Staff are charging residents for services not rendered
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Ida Gemignani-stearns On December 5, 2023, the Department received a complaint alleging Staff smoking marijuana at the facility. On December 15, 2023, LPA Christine Dolores conducted the initial complaint investigation visit. LPA Dolores interviewed staff S2-S5. S2- S4 stated they have never heard or seen staff members smoking marijuana. Staff S5 stated he/she has heard about a staff member vaping but doesn’t want to get involved. Page 1 Out of 4 Unfoundedthe state’s words, verbatim · CDSS document, Jul 14, 2025 · control 26-AS-20231205101721
Jul 14, 2025Unsubstantiated
Allegation investigated: Resident is not being assisted with ADLs Facility is not providing the services to meet residents needs due to lack of staffing numbers Facility has a foul urine odor Facility staff is not reporting medication errors
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Ida Gemignani-stearns. On February 13, 2024 , the Department received a complaint alleging Resident is not being assisted with ADLs/ Facility is not providing the services to meet residents needs due to lack of staffing numbers/ Facility has a foul urine odor On February 16, 2024, LPA Simi Rai conducted the initial complaint investigation visit. LPA Rai interviewed residents R1-R3. R1-R3 stated they don’t know if they are being assisted with ADL’s. R1-R3 stated when they need help, staff help them. R1 and R3 stated they haven’t smelled a foul urine odor in his/her room. R2 stated he/she doesn’t know if there is a foul odor in his/her room. Page 1 Out of 4 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 14, 2025 · control 26-AS-20240213143445
Jul 14, 2025Substantiated
Allegation investigated: Staff does not ensure resident's unit is free of pest.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Ida Gemignani-stearns. (This Report is being amended, to change the findings from Unfounded to Substantiated, due to erroneous finding on previous report.) On April 30, 2024, the Department received a complaint alleging Staff does not ensure resident's unit is free of pest. On December 15, 2023, LPA Christine Dolores interviewed resident R1-R5. R1 stated he/she has observed cockroaches and fruit flies inside his/her apartment. R2-R5 stated they haven’t seen pests in their apartment. LPA Dolores interviewed staff S2-S5. Staff S2 & S4 stated they have not seen pests in residents bedrooms. Staff S3 stated resident R1’s bedroom sometimes has cockroaches. S5 stated 4 resident bedrooms have cockroaches. Page 1 Out of 3. Substantiatedthe state’s words, verbatim · CDSS document, Jul 14, 2025 · control 26-AS-20240430134658
Jul 11, 2025Unsubstantiated
Allegation investigated: Licensee did not ensure the facility is in good repair at all times. Food of good quality was not served due to the food being served cold. Staff did not assist residents with transportation needs. Facility did not ensure the resident was accorded dignity due to the staff being rude to the resident in care. Facility did not ensure a healthful and comfortable accommodation due to the resident's toilet being too small.
On 07/11/25 Licensing Program Analyst (LPA) Marcela Yanez conducted an unannounced visit to deliver the findings of the complaint investigation. LPA stated the purpose of the visit and met with Ida Gemignani-Stearns, General Manager. On 10/24/2024 the department received a complaint with the above allegations. On 10/31/2024, the Department conducted an unannounced initial complaint investigation visit. During the visit the Department interviewed the Administrator (ADM), and 7 staff (S1-S7) and 4 residents (R1-R4). LPAs obtained 2 Resident's Physicians Report, Appraisal and Needs and Services Plan. Page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 11, 2025 · control 26-AS-20241024103221
Jul 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 27, 2025Unfounded
Allegation investigated: Facility staff did not report a resident's fall to responsible parties Facility did not ensure resident's safety, result in resident sustaining an injury. Facility is charging resident for unauthorized services Facility staff administered medication without physician's order.
Licensing Program Analyst (LPA) Manuel Monter arrived unannounced to deliver complaint investigation findings. LPA met with Resident Care Director Michael Lucio, and explained the purpose of the visit. On September 19, 2023, the Department received a complaint alleging, Facility did not ensure resident's safety, result in resident sustaining an injury. // Facility staff did not report a resident's fall to responsible parties. It has been alleged that resident R1’s Family member (FM1) was not notified about R1’s fall on September 13, 2023. Page 1 Out of 5. Unfoundedthe state’s words, verbatim · CDSS document, Jun 27, 2025 · control 26-AS-20230919081904
Jun 20, 2025Unfounded
Allegation investigated: Facility staff are threatening resident with eviction.
Licensing Program Analyst (LPA) Manuel Monter arrived unannounced to the facility to deliver complaint investigation findings. LPA met with Resident Care Director Michael Lucio and explained the purpose of the visit. On February 6, 2024, the Department received a complaint alleging Facility staff are threatening resident with eviction. On February 16, 2024, LPA Simranjit Rai interviewed Staff 1 (S1). S1 reported that the facility has not initiated the eviction process for Resident 1 (R1) although R1 has a past due charges. According to S1, S1 informed R1 and R1’s family member regarding the past due charges and did not hear from the family member. S1 had a meeting with R1 and explained the process of an eviction if the resident does not pay the past due balance. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, Jun 20, 2025 · control 26-AS-20240206154903
Jun 6, 2025Unsubstantiated
Allegation investigated: Facility staff slapped resident Facility staff treat resident in a rough manner
Licensing Program Analyst (LPA) Manuel Monter arrived unannounced to deliver complaint investigation findings. LPA met with Administrator Ida Gemignani-stearns, and explained the purpose of the visit. On June 20, 2023, the Department received a complaint alleging Facility staff slapped resident/ Facility staff treat resident in a rough manner. It has been alleged that staff slapped resident R1 and treated him/her in a rough manner. On June 28, 2023, LPA Dolores interviewed residents R1-R5. Resident R1 stated he/she could not remember the time of when the incident occurred; however, R1 stated the staff slapped R1's arm, did not know why the staff slapped R1's arm, recalled having two staff assist taking R1 to the bathroom, and remembered the staff were being rough by pushing and poking R1. R1 stated the staff was not patient and telling R1 to hurry up. Page 1 Out of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 6, 2025 · control 26-AS-20230620154218
Jun 6, 2025Unfounded
Allegation investigated: Facility staff are not assisting resident(s) with showering. Facility staff are not assisting resident(s) with wheelchair transfers.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with ADM Ida Gemignani-stearns On November 30, 2023, the Department received a complaint alleging Facility staff are not assisting resident(s) with showering/ Facility staff are not assisting resident(s) with wheelchair transfers. It has been alleged that residents are not getting the staff assistance they need be able to shower or get in and out of their wheelchairs. On December 7, 2023, LPA Simi Rai interviewed residents R1-R4. R1 stated he/she receives help with showers, with no issues. R1 stated he/she doesn’t need transfer assistance, but hasn’t heard any residents not receiving help to transfer from their wheel chair. Page 1 Out of 3. Unfoundedthe state’s words, verbatim · CDSS document, Jun 6, 2025 · control 26-AS-20231130094329
May 7, 2025Substantiated
Allegation investigated: Facility did not follow physician’s order when administering medication to a resident Facility increased residents services without proper notice
On 5/7/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, Ida Gemignani-Stearns. The department toured the facility, interviewed staff, outside parties, reviewed records and made observations during the course of the investigation. Complaint alleges facility did not follow physician’s order when administering medication to a resident. Upon review of resident medication records LPA identified a prescription dated 10/19/2023, to discontinue; reducing the dosages of trazadone to 2 times per day. However, medication administration records indicate that the facility had continued to administer trazadone to R1, 3 times per day and not in accordance to the new prescription. Continued onto LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, May 7, 2025 · control 26-AS-20231031135900
Mar 13, 2025Unfounded
Allegation investigated: Staff are overcharging a resident for services not received
On 3/13/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by General Manager, Will Carter The department toured the facility, interviewed staff, outside parties, reviewed records and made observations during the course of the investigation. Complaint alleges staff are overcharging a resident for services not received with R1 required by facility to pay for unexplained rental fees. Based upon department conducted interviews with resident (R1, R2 & R3) there were no indications that staff were not meeting resident level of care needs. Interviews with former Executive Director (S1) and Business Office Manager (S2) indicated that R1 had been admitted to the facility in January 2021. Based upon review of R1’s payment ledger for rental and care fees, LPA found that R1 had outstanding fees owed to the facility. As a result, additional late fees accrued which increased the total amount of R1's total fthe state’s words, verbatim · CDSS document, Mar 13, 2025 · control 26-AS-20231221215159
Mar 13, 2025Unsubstantiated
Allegation investigated: Facility is not accommodating to the residents preference by not providing an alternative to water Facility did not provide proper supervision in the dining room of memory care Facility is not changing resident's diaper
On 3/13/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by General Manager, Will Carter The department toured the facility, interviewed staff, outside parties, reviewed records and made observations during the course of the investigation. Complaint alleges facility is not accommodating to the residents preference by not providing an alternative to water. Upon interviews with multiple caregiver staff, LPA was informed that other beverage options are available and offered to residents and resident (R1) including juice, coffee, tea, ensure and other flavored beverage packets. Upon tour of the memory care unit, LPA confirmed several beverage options available for residents including but also alternative to water. R1 is no longer residing in the facility for additional observations. Continued onto LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 13, 2025 · control 26-AS-20231031135900
Dec 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 15, 2024Unsubstantiated
Allegation investigated: Resident's call cord is in disrepair
On 11/15/2024, Licensing Program Analysts (LPA's) Tobola and Jain arrived unannounced for the purpose of delivering complaint investigation and was greeted by General Manager, Karen Nickolai. The Department conducted tour of the facility, interviewed staff and made observations during the course of the investigation. Complaint alleges, resident’s call cord is in disrepair. Based upon a tour of the facility, LPA tested call bell/chords in multiple resident bedrooms on each floor throughout the facility. Upon LPA observation, staff were notified and responded appropriately with no indication of call cords damaged. Due to a lack of corroborating evidence, the allegation is found to be unsubstantiated. A finding that the complaint allegations, resident's call cord is in disrepair is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Uthe state’s words, verbatim · CDSS document, Nov 15, 2024 · control 26-AS-20220118151741
Nov 15, 2024Unsubstantiated
Allegation investigated: Facility doesn't have proper emergency protocols for wheelchair bound resident's
On 11/15/2024, Licensing Program Analysts (LPA's) Tobola & Jain arrived unannounced for the purpose of delivering complaint investigation and was greeted by General Manager, Karen Nickolai. The Department conducted tour of the facility, interviewed multiple staff and residents, reviewed facility records and made observations during the course of the investigation. Complaint alleges facility doesn't have proper emergency protocols for wheelchair bound resident's. Based upon tour of the facility and interviews with Executive Director, LPA found that the facility protocol for assisting non-ambulatory residents out of the facility included the use of emergency evacuation chairs. Upon inspection LPA's observed multiple evacuation chairs located at each stairwell on the second and fourth floors. LPA's did not observe any of the facility stairwells without an evacuation chair present at the time of visit. A finding that the complaint allegations, facility doesn't have proper emergency protocothe state’s words, verbatim · CDSS document, Nov 15, 2024 · control 26-AS-20220119100726
Nov 7, 2024Substantiated
Allegation investigated: -Staff are not properly storing medication -Staff are not properly disposing of medication -Med Tech Room door is in disrepair -Facility is not reporting incidents
On November 7, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unnannounced complaint visit to deliver the findings for the above allegations. LPA met with General Manager, Karen Nickolai and explained the purpose of the visit. Regarding the allegation, staff are not properly storing medication, according to the reporting party, the Med Techs at the facility are pulling medication and putting it into pill organizers and left on the table instead of being locked up. In addition, the reporting party indicated that there are medication errors and violations at the facility and stated that if an audit is conducted, there will be discrepancies. During the visit, LPA interviewed the General Manager at the time, conducted a medication audit and observed the medication room. Based on observations made during the visit conducted on 4/20/2022, LPA observed facility to be pre-pouring medication in plastic organizers or small cups labeled for morning and with bedroom numbers. Thethe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 26-AS-20220412103116
Nov 7, 2024Unsubstantiated
Allegation investigated: -Staff children sleeping in the common area -Facility plumbing in disrepair
On November 7, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unnannounced complaint visit to deliver the findings for the above allegations. LPA met with General Manager, Karen Nickolai and explained the purpose of the visit. Regarding the allegation staff children are sleeping in the common area, according to the reporting party, Staff #1 (S1) brings her children to the facility several times a week and allows them to run around the facility and sleep on the ground in the common area. In addition, the reporting party indicated that S1 does not monitor her children and directs staff to watch them instead of caring for residents. LPA interviewed the general manager, staff, and residents at the time. Based on interviews conducted, no children have ever slept at the facility and S1's children are only there for an hour or two, however would sit in S1’s office or the activity room. In addition, based on 5/5 residents interviewed, the children are not disruptive, and thethe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 26-AS-20220504133632
Sep 17, 2024Unfounded
Allegation investigated: Residents’ care needs are not being met Staff not providing residents with food of good quality Resident charged for services not received.
Licensing Program Analyst (LPA) conducted an unannounced investigation visit to deliver an amended investigation report and met with General Manger (GM) Karen Nickolai. On 7/9/2024, Licensing Program Analyst (LPA) Steve Chang delivered the investigation findings report and met with General Manger (GM) Karen Nickolair. On 01/13/2022, the Department received a complaint with the above allegations. On 1/21/2022, the Department conducted an initial investigation visit and met with the prior General Manager (PGM) Corinne Gies. Due to the facility having COVID outbreak on 1/21/2022, LPA interviewed PGM at the facility backyard. LPA requested resident Physician's Report, Functional Capability Assessment, Admission Agreement, Housekeeping schedule, staff schedule, food menu, and emergency call log and maintenance log. Continue on LIC9099-C. Page 1 of 4. Unfoundedthe state’s words, verbatim · CDSS document, Sep 17, 2024 · control 26-AS-20220113142014
Sep 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 16, 2024Unsubstantiated
Allegation investigated: Staff neglect resulted in a resident's death Staff is sleeping while residents are present
On 7/16/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with General Manager Karen Nickolai and explained the purpose of today's visit. Regarding the allegation of staff neglect resulted in a resident's death, RP stated that there was resident (R1) who was not given proper care, R1 passed away because staff was neglectful and R1 did not receive CPR until maybe 30 minutes later when the oncoming shift came and the EMT's came in. Based on statements obtained, on 03/07/2023, R1 pressed the call button at 5:46am. Staff (S4) responded and cleared the call button alarm at 5:50am. R1 expressed having "abdominal pain" and S4 stated another caregiver would come back to check on R1 since it was the middle of a shift change. S4 informed incoming caregiver (S5) that R1 was experiencing a "stomachache" and S5 told S4 it would take a while before S5 would be able to go check on R1. S4 returned to R1’s room and found R1 unresponsive. S4the state’s words, verbatim · CDSS document, Jul 16, 2024 · control 26-AS-20230512153909
Jul 9, 2024Unsubstantiated
Allegation investigated: Facility resident bedroom is not sanitary Staff not responding to call button
Licensing Program Analyst (LPA) conducted an unannounced investigation visit to delivered an amended investigation report and met with General Manger (GM) Karen Nickolai. On 7/9/2024, Licensing Program Analyst (LPA) Steve Chang delivered the investigation findings report and met with General Manger (GM) Karen Nickolair. On 01/13/2022, the Department received a complaint with the above allegations. On 1/21/2022, the Department conducted an initial investigation visit and met with the prior General Manager (PGM) Corinne Gies. Due to the facility having COVID outbreak on 1/21/2022, LPA interviewed PGM at the facility backyard. LPA requested resident Physician's Report, Functional Capability Assessment, Admission Agreement, Housekeeping schedule, staff schedule, food menu, and emergency call log and maintenance log. Continue on LIC9099-C. Page 1 of 6. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2024 · control 26-AS-20220113142014
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Is Merrill Gardens At Willow Glen licensed?
Yes — Merrill Gardens At Willow Glen is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202807, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 150 residents. State records list 40 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 9, 2026, appears in the inspection record on this page.
Can Merrill Gardens At Willow Glen care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Merrill Gardens At Willow Glen with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 150 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. DELAYED EGRESS APPROVED. HOSPICE WAIVER APPROVED FOR 15 RESIDENTS.
How much does Merrill Gardens At Willow Glen cost?
California's public licensing record does not include Merrill Gardens At Willow Glen's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Merrill Gardens At Willow Glen accept Medi-Cal or the Assisted Living Waiver?
Merrill Gardens At Willow Glen is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
82 of 150 beds occupied (55%) when the state visited on August 4, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Merrill Gardens At Willow Glen?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 52 state visits and 40 dated documents since 2021 for Merrill Gardens At Willow Glen; 20 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 4, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 52 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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