Watermark At San Jose, The is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202937, licensed for 205 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 13 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated May 5, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2024, the state has visited this home 17 times and filed 13 documents. The most recent is a facility evaluation report, dated May 5, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated February 20, 2026 to March 18, 2026. 4 of the 4 carry the state's recorded outcome word: “Unfounded” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2026Unfounded
Allegation investigated: Staff are not following a resident's hospice care plan. Staff are not responding to resident's call button. Staff left a resident in a soiled diaper.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation findings and met with Executive Director (ED) Jolie Higgins. On 01/09/2026, the Department received a complaint with the above 3 allegations. On 01/16/2026, the Department conducted an initial investigation visit. LPA interviewed 4 staff, 10 residents, and 2 families of resident. LPA requested resident R1's physician report and care plans. Continue on LIC9099-C. Page 1 of 4. Unfoundedthe state’s words, verbatim · CDSS document, Mar 18, 2026 · control 26-AS-20260109162214
Mar 5, 2026Unfounded
Allegation investigated: Staff did not prevent a resident from wandering Staff mishandled the residents personal belongings
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Jolie Higgins On July 7, 2025 the Department received a complaint alleging Staff did not prevent a resident from wandering. On July 14, 2025, Licensing Program Analyst (LPA) Steve Chang interviewed Memory Care Director Daleht Miranda, referred to as S1. S1 stated around March 2025, families had keys to enter and exit the memory care unit and that caused problem. S1 stated because family does not know all the residents, it creates a possibility of a resident following a family exit memory care unit. S1 stated in March or February 2025, resident R1 exited the memory care unit but was stopped by the front desk staff. Page 1 Out of 6 Unfoundedthe state’s words, verbatim · CDSS document, Mar 5, 2026 · control 26-AS-20250707122429
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 26, 2026Unsubstantiated
Allegation investigated: Facility staff handles residents in a rough manner Facility staff do not treat residents with dignity and respect Facility staff are not meeting the resident's incontinence care needs Facility staff did not ensure to provide residents with adequate bedding in a timely manner Facility staff do not provide adequate laundry service
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Health and Wellness Director, Baneen Amiri and stated the purpose of today’s visit. On 9/12/2025, the Department received a complaint with the above allegations. On 9/19/2025, the Department conducted an initial investigation at the facility. Continuation on LIC 9099-C, Page 1 of 6. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 26, 2026 · control 26-AS-20250912131641
Feb 20, 2026Unsubstantiated
Allegation investigated: Staff do not properly maintain a resident's room Staff do not meet a resident's hygiene needs and laundry needs.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Human Resurce Director (HRD) Carolina Villar-Mata On July 7, 2025 the Department received a complaint alleging Staff do not properly maintain a resident's room. On July 14, 2025, Licensing Program Analyst Steve Chang interviewed residents R1- R7. R1 stated facility staff never clean his/her room. 1 Out of 7 residents (R2) interviewed were unable to provide any relevant information due to neurocognitive disorder. 1 Out of 7 residents (R3) stated he/she does not remember how often staff clean his/her room. 4 Out of 7 Residents interviewed (R4-R7) stated the facility staff clean his/her room once a week. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 20, 2026 · control 26-AS-20250707122429
Nov 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Watermark At San Jose, The licensed?
Yes — Watermark At San Jose, The is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202937, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 205 residents. State records list 13 inspection and complaint documents since 2024; the most recent, a facility evaluation report dated May 5, 2026, appears in the inspection record on this page.
Can Watermark At San Jose, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Watermark At San Jose, The with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER.205 NON-AMBULATORY,OF WHICH 12 MAY BE BEDRIDDEN.ALL ROOMS APPROVED FOR NON-AMBULATORY/BEDRIDDEN. 2ND FLOOR APPROVED FOR DELAYED EGRESS. WAIVER/GRANTED FOR HOSPICE CARE FOR (25).
How much does Watermark At San Jose, The cost?
California's public licensing record does not include Watermark At San Jose, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Watermark At San Jose, The accept Medi-Cal or the Assisted Living Waiver?
Watermark At San Jose, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
110 of 205 beds occupied (54%) when the state visited on March 18, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Watermark At San Jose, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 17 state visits and 13 dated documents since 2024 for Watermark At San Jose, The; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 18, 2026, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(520) 797-4000Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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