Laurel Lodge is a residential care home for the elderly (RCFE) in Santa Clara, Santa Clara County, California — state license #435202461, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 27, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 11 times and filed 9 documents. The most recent — a complaint investigation report on May 27, 2026 — closed with the state’s outcome word: “Unfounded.”
The state's published file for this home includes 4 documents with transcribed findings, dated December 19, 2023 to May 27, 2026. 4 of the 4 carry the state's recorded outcome word: “Unfounded” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 27, 2026Unfounded
Allegation investigated: Facility staff hit resident
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Staff Eugene de Leon. LPA went over report with ADM Merle via phone call. ADM stated staff Eugene de Leon could sign on her behalf. On April 15, 2026, the Department received a complaint alleging Facility staff hit resident. It has been alleged that a staff member punched a resident in the lips. April 20, 2026, the Department interviewed Witness W1. W1 stated on April 13, 2026 he/she observed R1 had an injury on his/her lip. W1 stated he/she asked R1 what had happened. R1 stated staff S1 had punched him/her. W1 asked R1 follow up questions regarding this incident. W1 stated, R1 said he/she doesn’t know why S1 punched him/her or when it happened. W1 stated, R1 also said that he/she doesn’t remember. Unfoundedthe state’s words, verbatim · CDSS document, May 27, 2026 · control 26-AS-20260415083551
Aug 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 28, 2024Unsubstantiated
Allegation investigated: Facility staff hit a resident.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with House Manager, Eugene (Eugenio) De Leon and stated the purpose of the visit. On 8/30/2023, the Department received a complaint with the above allegation. On 9/8/2023, the Department conducted the initial investigation. On 9/8/2023, LPA Rai conducted interviews with 3 staff members (S1-S3). Three out of three staff members understand the facility policy about physical abuse and they have not seen or hit any of the residents. Continuation on LIC 9099-C, Page 1 of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 28, 2024 · control 26-AS-20230830135123
Sep 28, 2024Unfounded
Allegation investigated: Facility staff not following medication order as prescribed by physician.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with House Manager, Eugene (Eugenio) De Leon and stated the purpose of the visit. On 10/3/2023, the Department received a complaint with the above allegation. On 10/12/2023, the Department conducted the initial investigation. On 10/12/2023, the Department conducted interviews with 3 staff members, S1-S3. 3 Out of 3 staff members stated they are following doctor’s orders and administering medication. Continuation on LIC 9099-C, Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Sep 28, 2024 · control 26-AS-20231003112700
Aug 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2023Unsubstantiated
Allegation investigated: Facility staff yell at the residents
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with House Manager, Eugene Deleon and stated the purpose of the visit. On 8/8/2023, the Department received a complaint with the above allegation. On 8/17/2023 the Department conducted the initial investigation. On 8/17/2023, the Department conducted an initial investigation visit at the facility and interviews with 3 staff members, S1-S3. 3 Out of 3 staff stated they have not observed, nor do they yell at the residents. S2 stated R1 will hit the staff and R1 becomes paranoid. S2 stated the staff know the policy on not yelling or hitting the residents. Continuation on LIC 9099-C, Page 1 of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2023 · control 26-AS-20230808090908
Year-by-year trend
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Is Laurel Lodge licensed?
Yes — Laurel Lodge is a licensed residential care home for the elderly (RCFE) in Santa Clara (Santa Clara County): California license #435202461, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 9 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 27, 2026, was marked “Unfounded” by the state.
Can Laurel Lodge care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Laurel Lodge with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE ELDERLY CLIENTS AGES 60 AND OVER. ALL MAY BE NON- AMBULATORY ONE OF WHICH IS BEDRIDDEN. SUBJECT TO THE TERMS AND CONDITIONS OF HOSPICE WAIVER FOR (2) TWO.
How much does Laurel Lodge cost?
California's public licensing record does not include Laurel Lodge's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Laurel Lodge accept Medi-Cal or the Assisted Living Waiver?
Laurel Lodge is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on May 27, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Laurel Lodge?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 11 state visits and 9 dated documents since 2021 for Laurel Lodge; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 27, 2026, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
Who runs Laurel Lodge?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Laurel Care, Inc., who operates 5 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
- Laurel HeightsMorgan Hill, CA
- Laurel HavenSan Jose, CA
- Casa LaurelSan Jose, CA
- Laurel Crest ManorSan Jose, CA
You can call them yourself, anytime — you never have to go through us.
(408) 260-6880Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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