Saratoga Retirement Community is a continuing-care retirement community in Saratoga, Santa Clara County, California — state license #435201057, licensed for 418 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 10 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 9, 2025 — published below in full, verbatim and unscored.

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Saratoga Retirement Community

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Continuing-care retirement community · Large community, 418 residents · Saratoga, CA · Santa Clara County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #435201057, held since 2002 · read from the California state record on August 2, 2026 ·See on State Site →
14500 Fruitvale Avenue · Saratoga, Santa Clara County
Phone
(408) 741-7100
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 224 residents
Dementia / memory careVerified in record
Hospice careApproved for 15 residents
Bedridden careApproved for 119 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSED TO SERVE 418 ADULTS AGE 60 AND OVER OF WHICH 224 MAY BE NON-AMBULATORY AND 119 MAY BE BEDRIDDEN. MAXIMUM CAPACITY OF 18 IN MEMORY CARE UNIT WITH EGRESS DEVICE. WAIVER/GRANTED FOR HOSPICE CARE FOR 15. NEW MGMT COMPANY,GERONTOLOGICAL SERVICES LLC,EFFECTIVE 3/1/26.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 10 times and filed 10 documents. The most recent is a facility evaluation report, dated July 9, 2025.

Most recent state visit
June 4, 2026
Occupancy at the October 28, 2024 visit
88 of 418 beds

The state's published file for this home includes 4 documents with transcribed findings, dated July 7, 2022 to October 28, 2024. 4 of the 4 carry the state's recorded outcome word: “Unfounded” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 6 of 10 documentsFull record on the state’s site →
20252 state visits · 2 documents
Jul 9, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 4 documents
Nov 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 28, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff failed to seek medical attention for resident in a timely manner Staff failed to meet resident's needs Staff speaks inappropriately to residents

On 10/28/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Clinical Services Supervisor, Rubina Banwait and explained the purpose of the visit. Regarding the allegation of Staff failed to seek medical attention for resident in a timely manner & staff failed to meet resident's needs, reporting party (RP) stated that on 12/25/2021 at 8am a staff member (refused to provide name) went to a resident’s (R1) room and noticed that R1 was not feeling good as had symptoms of a stroke and one side of her body was numb. The staff immediately called an on-duty nurse (S1) via radio to evaluate the resident ASAP. S1 came and evaluated the resident but failed to seek any medical attention for R1 in a timely manner. The resident was sent to the hospital approximately 4 hours after the incident. page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 28, 2024 · control 26-AS-20220110162643
Jul 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 2, 2024Complaint investigation reportUnfounded

Allegation investigated: Provider proposes to pass on the costs of the proposed Affordable Housing expansion to the residents. CCRC staff listened in on a resident association meeting via zoom CCRC is Limiting and/or restricting the ability of residents to communicate with the Provider Board and informing them they must go through the Executive Director to communicate.

Based upon the review and investigation into the first allegation (Provider proposes to pass on the costs of the proposed Affordable Housing expansion to the residents), the Financial Analyst met with the complainant, and discussed the proposed Affordable Housing project and the Provider passing the discounted costs on to the residents. Being that the project is still in the planning phase and no fees have been passed on, there is no violation; therefore, this allegation is unfounded. Based upon the review and investigation into the second allegation (CCRC staff listened in on a resident association meeting via zoom), AGPA conducted interviews with staff and residents. The February 9, 2024, resident association meeting began at 2:00PM and ended at 3:35PM. The Zoom log showed that the Executive Secretary attended online part of the Resident Association meeting from 2:13p to 2:43pm for a total of 30 minutes. Cont... Unfoundedthe state’s words, verbatim · CDSS document, May 2, 2024 · control 26-AS-20240227125932
Beside homes the same size
Type A citations0typical 1
Type B citations0typical 1
Substantiated complaints0typical 2
Total complaints4typical 7
State visits on file10typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2002.
Year-by-year trend
YearVisitsDocumentsSubstantiated2025220202444020231102022330
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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≈ $6,000–$9,000 /mo
our estimate — Santa Clara County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Saratoga Retirement Community licensed?

Yes — Saratoga Retirement Community is a licensed continuing-care retirement community in Saratoga (Santa Clara County): California license #435201057, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 418 residents. State records list 10 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 9, 2025, appears in the inspection record on this page.

Can Saratoga Retirement Community care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Saratoga Retirement Community with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE 418 ADULTS AGE 60 AND OVER OF WHICH 224 MAY BE NON-AMBULATORY AND 119 MAY BE BEDRIDDEN. MAXIMUM CAPACITY OF 18 IN MEMORY CARE UNIT WITH EGRESS DEVICE. WAIVER/GRANTED FOR HOSPICE CARE FOR 15. NEW MGMT COMPANY,GERONTOLOGICAL SERVICES LLC,EFFECTIVE 3/1/26.

How much does Saratoga Retirement Community cost?

California's public licensing record does not include Saratoga Retirement Community's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Saratoga Retirement Community accept Medi-Cal or the Assisted Living Waiver?

Saratoga Retirement Community is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

88 of 418 beds occupied (21%) when the state visited on October 28, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Saratoga Retirement Community?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 10 state visits and 10 dated documents since 2022 for Saratoga Retirement Community; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 28, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

4 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff failed to seek medical attention for resident in a timely manner Staff failed to meet resident's needs Staff speaks inappropriately to residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/28/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Clinical Services Supervisor, Rubina Banwait and explained the purpose of the visit. Regarding the allegation of Staff failed to seek medical attention for resident in a timely manner & staff failed to meet resident's needs, reporting party (RP) stated that on 12/25/2021 at 8am a staff member (refused to provide name) went to a resident’s (R1) room and noticed that R1 was not feeling good as had symptoms of a stroke and one side of her body was numb. The staff immediately called an on-duty nurse (S1) via radio to evaluate the resident ASAP. S1 came and evaluated the resident but failed to seek any medical attention for R1 in a timely manner. The resident was sent to the hospital approximately 4 hours after the incident. page 1 of 3 Unsubstantiated— CDSS inspection report, October 28, 2024 · control 26-AS-20220110162643
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedProvider proposes to pass on the costs of the proposed Affordable Housing expansion to the residents. CCRC staff listened in on a resident association meeting via zoom CCRC is Limiting and/or restricting the ability of residents to communicate with the Provider Board and informing them they must go through the Executive Director to communicate.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Based upon the review and investigation into the first allegation (Provider proposes to pass on the costs of the proposed Affordable Housing expansion to the residents), the Financial Analyst met with the complainant, and discussed the proposed Affordable Housing project and the Provider passing the discounted costs on to the residents. Being that the project is still in the planning phase and no fees have been passed on, there is no violation; therefore, this allegation is unfounded. Based upon the review and investigation into the second allegation (CCRC staff listened in on a resident association meeting via zoom), AGPA conducted interviews with staff and residents. The February 9, 2024, resident association meeting began at 2:00PM and ended at 3:35PM. The Zoom log showed that the Executive Secretary attended online part of the Resident Association meeting from 2:13p to 2:43pm for a total of 30 minutes. Cont... Unfounded— CDSS inspection report, May 2, 2024 · control 26-AS-20240227125932

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility resident room air conditioning in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Sandy Narasimhan, Health Services Director.. On 06/23/2022, the Department received a complaint with the above allegation. LPA Marrufo conducted complaint investigation visits on 06/23/2022, 07/20/2022, as well as today, 09/06/2022. During the investigation, LPA Marrufo interviewed resident R1 and observed R1’s room, including thermostats, conducted telephone interviews with residents R2-R5, witness W1, and conducted in person interviews with staff S1 and Administrator Sarah Stel. LPA Marrufo conducted interviews with residents R1 and R6-R14 and toured their living units and observed their thermostats. See LIC9099-C for more information. Page 1 of 3. Unsubstantiated— CDSS inspection report, September 6, 2022 · control 26-AS-20220613142208
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedProviders governing body failed to include resident representative in meetings regarding expansion Provider increased prices in optional services without notice Provider has failed to ensure effective channels of communication.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Based upon the review and investigation into the first allegation (Providers governing body failed to include resident representative in meetings regarding expansion), AGPA did not find evidence that the ED met with or that the Providers governing body held any meetings regarding the expansion without the presence of the resident representative. Based upon the review and investigation of the second allegation (Provider increased prices in optional services without notice), AGPA found that on July 9, 2021 notification went to all residents regarding the roll out of a new monthly spend-down meal plan (meal plan) that would go into effect on September 1, 2021. On July 15, 2021 and July 16, 2021, the meal plan was presented to residents. The ED also held one on one meeting with residents who were unable to attend. The Provider provided sufficient notice of the change to the meal plan to satisfy the requirements of Health and Safety Code section 1788(a)(23). Under the new arrangements for f— CDSS inspection report, July 7, 2022 · control 26-AS-20220407132645

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.

Type A citations
0
typical for this size: 1
Type B citations
0
typical for this size: 1
Substantiated complaints
0
typical for this size: 2
Total complaints
4
typical for this size: 7
State visits on file
10
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

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(408) 741-7100
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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