Redwood Acres Residential Home

Allegation investigated: Staff speaks inappropriately to a resident in care Licensee does not ensure facility is kept at a comfortable temperature Licensee has staff sleeping on the floor in residents' rooms Licensee does not ensure residents are provided with clean clothing

On 7/16/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to deliver conclusionary findings regarding this complaint received by the Department on 4/6/2026. LPA Calandra was greeted by Rose Sze, Caregiver and explained the purpose of the visit. Sally Victoriano, Administrator arrived later during the visit. Complaint alleged that there have been some instances of staff speaking inappropriately to residents in care. Based on interviews and observations, staff speak to residents in a respectful manner. Complaint alleged that Licensee does not ensure that facility is kept at a comfortable temperature. For instance, when it is warm, the Licensee does not turn on air conditioning or when it is cool, the licensee does not use the furnace. Based on interviews and LPA's observations, the facility is maintained at a comfortable temperature at all times. Unsubstantiated Complaint alleged that Licensee has staff sleeping on the floor of resident's rooms. According to the reporting party, staff have been told it is ok for them to sleep in resident rooms. Based on interviews, staff sleep in a staff room not in resident rooms. Complaint alleged that Licensee does not ensure residents are provided with clean clothing. According to the complaint, the Licensee does not use the dryer in the facility and hangs clothes outside to dry which allows them to become dirty. Based on observations and interviews, all residents have clean clothing to wear. Based on LPA's observations and interviews, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegation is UNSUBSTANTIATED at this time. No deficiencies cited during today's visit. An exit interview was conducted and a copy of the report provided to the facility representative.the state’s words, verbatim · CDSS document, Jul 16, 2026 · control 14-AS-20260406154647

Type of visit: Required - 1 Year

On 3/19/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Agnes Abadicio, Caregiver and explained the purpose of the visit. Sally Victoriano, Administrator arrived later during the visit. LPA toured the physical plant. This is a 1-story building with 7 bedrooms, 3 bathrooms(6 for residents and 1 for staff), a kitchen, living room, dining room, and a backyard. All bedrooms had the required furniture and sufficient lighting. All bathrooms had the required anti-skid flooring, mats, and grab bars. The facility's fire alarms and carbon monoxide detectors were observed to be in working order. The facility's fire extinguishers were observed to be fully charged and last checked on 5/1/2025. The facility had the required 7 days of non perishables and 2 days of perishables. No food was expired. The facility's first aid kit had the required items. All sharp objects, soap, and detergent were observed to be locked and in-accessible to persons in care. LPA reviewed 5 resident files and 5 staff files. All were observed to be complete. However, according to R1's Physician's report/medical assessment, R1 is bedridden which the facility does not have fire clearance for. A Type A citation was issued for this deficiency. A Technical Violation was provided for not having a bedridden plan of operation. A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. Deficiencies are cited under the California Code of Regulations Title 22. Failure to correct the deficiencies by the POC due date may result in civil penalties. An exit interview was conducted. A copy of the report along with Appeal Rights were provided.the state’s words, verbatim · CDSS document, Mar 19, 2026

Type of visit: POC

On 4/4/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct a Plan of Correction(POC) visit in regards to a citation given to the facility during the Annual inspection conducted on 3/12/2025. LPA Calandra was greeted by Bienvenido Tabago, Caregiver and explained the purpose of the visit. On 3/12/2025, LPA Calandra cited the facility for Health and Safety Code 1569.695(c) for Emergency Plans. During the visit, the Licensee/Administrator was unable to provide documentation of their last quarterly emergency drill. The deficiency has been corrected and cleared. An exit interview was conducted. This report was reviewed with Bienvenido Tabago, Caregiver and a copy of the report left at the facility.the state’s words, verbatim · CDSS document, Apr 4, 2025

Type of visit: Required - 1 Year

On 3/12/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Enrico "Eric" Victoriano, Caregiver and Masalina Victoriano, Administrator and explained the purpose of the visit. LPA toured the physical plant. This is a 1-story building with 7 bedrooms (6 for residents and 1 for staff) and 3 bathrooms, a living room, dining room, kitchen, and outdoor space/backyard. All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed in hallways or the backyard. The facility's fire alarms and Carbon Monoxide detector were observed to be in working order. The facility's first aid kit was observed to have all required items. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility was maintained at a comfortable temperature of 70 degrees Fahrenheit. The facility's hot water was measured between the required 105-120 degrees Fahrenheit. The facility's fire extinguishers were last serviced on 3/6/2024. All sharp objects, poisons, and detergents were observed to be locked and in-accessible to persons in care. LPAs reviewed 5 resident records and 5 staff files. All were observed to be complete. This facility does not handle cash for residents. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication records kept at the facility. A Type B Violation was provided for not having documentation of the facility's last emergency drill. An exit interview was conducted. This report was reviewed with Masalina Victoriano, Administrator and a copy of the report left at the facility.the state’s words, verbatim · CDSS document, Mar 12, 2025

Type of visit: Required - 1 Year

On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year annual inspection visit. LPA met with caregiver Carlos Ordonez and explained the purpose of today's visit. This is a one level facility. Annual Fees are current. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored in the kitchen locked below the kitchen sink and according to the second caregiver on site, Agnes Abadicio, they also lock knives in the garage. Cleaning solutions are also locked below resident bathroom sink and in the garage. Perishable and non-perishable food items are observed as in place. LPA observed the medications as in place and locked in a cabinet in the kitchen. First aid kit is observed as complete with required items stored in the garage adjacent to the kitchen. LPA observed that the facility is equipped with fire extinguishers, smoke detectors, and carbon monoxide detectors that are placed through out the facility. Extinguishers were observed to have been inspected on 05/22/23. Central heating system is locked in hallway closet. PPE and additional food supplies are observed as in place in the garage. Laundry area is also observed as fully operational located in the garage. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature was measured at 105F. LPA observed several resident rooms at random and all rooms appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. COVID PPE and resident incontinence supplies are observed in place as well as resident linens being stored in resident rooms. This annual inspection be continued at a later date to check facility on site records and files. Report is reviewed with Carlos. No citations issued.the state’s words, verbatim · CDSS document, Mar 20, 2024