Novellus Stockton

On 10/31/2024, LPA Johnson arrived unannounced to investigate the above allegation. Based on interviews with staff on 10/31/2024, the facility is having issues with the (HVAC) heater. The parts to replace the heater have been received and the facility is actively working on fixing the heater. The facility has advised the residents of this matter and has offered to supply additional blankets and throws to comfort the residents while the heater is being repaired. The allegation is substantiated meaning that there was a preponderance of evidence to prove that the allegation occurred as alleged. An exit interview was conducted, a copy of the LIC9099, 9099-D, and appeals rights was provided to the Facility. SubstantiatedRead the full finding— CDSS inspection report, October 31, 2024 · control 27-AS-20241030111610

On 2/1/24 at approximately 10:00am Licensing Program Analyst (LPA) Albert Johnson arrived at facility unannounced to investigate the above listed allegation. LPA Johnson met with Gretchen Monares and explained the purpose of today's visit. Based on records reviewed LPA was able to determine that on or about 3/23/23, R1 was in a verbal and physical altercation with R2; two staff witnessed R1 pull the walker of R2 and then kicked R2. The documentation does not say where R2 was kicked. Police were not called, no SOC 341 submitted or an incident report to the department. Continued Unsubstantiated— CDSS inspection report, February 1, 2024 · control 27-AS-20240131083407

On 2/1/24 at approximately 10:00am Licensing Program Analyst (LPA) Albert Johnson arrived at facility unannounced to investigate the above listed allegation. LPA Johnson met with Gretchen Monares and explained the purpose of today's visit. Allegation: The heater does not work in some rooms. Based on records reviewed and touring the facility the allegation is substantiated. There are several room that are without proper working units those room are 31 rooms that are not working. The rooms are not being used any residents that were in those rooms have been moved Continued Substantiated— CDSS inspection report, February 1, 2024 · control 27-AS-20231116110730

On 1/19/24 at approximately 10:40am Licensing Program Analyst (LPA) Albert Johnson arrived at facility unannounced to investigate the above listed allegation. LPA Johnson met with Business Office Manager Nelle Gomez and explained the purpose of today's visit. LPA was later contacted by Gretchen Monares via phone. Based on records reviewed LPA was able to determine that on or about 10/01/22, R1 was in a physical alter with another resident; staff S1 witnessed R1 "smack and scratch R2 after R2 turned out the lights in the resident lounge." Police were not called, no SOC 341 (REPORT OF SUSPECTED DEPENDENT ADULT/ELDER ABUSE) submitted or an incident report to the department. UnsubstantiatedRead the full finding— CDSS inspection report, January 19, 2024 · control 27-AS-20240117162829

On 2/13/23 Licensing Program Analyst (LPA) Maja Jensen arrived at facility unannounced to continue a complaint investigation in to the above listed allegations. LPA Jensen met with Executive Director Diane Wright and explained the purpose of today's visit. LPA Jensen interviewed the Executive Director and determined that the facility endured a power outage twice during the course of the 2022/2023 Winter Storms. The first outage lasted approximately 54 hours between 12/31/22 and 1/2/23 and the second ouitage lasted approximately 24 hours on or aorund January 8, 2023. During the course of the first outage some familes of residents or resonsible parties were not notified of the outage. During the second outage that occured on or around 1/8/23, the facility reached out to the listed emergency contact person for each resident. Community Care Licensing was not notified by facility staff that the power outage had occured during either incident but was made aware of the power outage by a conceRead the full finding— CDSS inspection report, February 13, 2023 · control 27-AS-20230117141741

On 4/15/22 at 9:30am Licensing Program Analysts (LPAs) Maja Jensen and Michael Bilger arrived at the facility unannounced to deliver complaint investigation findings related to the above allegation. LPAs met with Resident Care Coordinator Andrea Eldridge and explained the purpose for today's visit. LPA Maja Jensen interviewed staff 1 (S1) on 3/30/33, staff 2 (S2) on 2/25/22, staff 3 (S3) on 2/25/22 and resident 1 (R1) on 2/25/22. LPA Jensen toured multiple resident rooms on 2/25/22. On 4/14/22 LPA Jensen reviewed a monthly service contract with a pest control service dated 2/22/22 and service receipts for November 2021 and December 2021. LPAs Jensen and Bilger observed on 3/30/22 that the facility has conducted renovations that include replacing all carpeting with laminate flooring and the facility has purchased new furniture to replace all existing furniture. On 4/15/22 the Resident Care Coordinator advised that the facility is currently clear of bed bugs. This allegation is UNSUBSTANRead the full finding— CDSS inspection report, April 14, 2022 · control 27-AS-20220222163759

On 3-30-22 at 10:00am Licensing Program Analysts (LPAs) Maja Jensen and Michael Bilger arrived at facility unannounced to continue a complaint investigation and deliver complaint findings for the allegations noted above. LPAs were allowed access to the facility and screened at the front door for COVID symptoms. LPAs Jensen and Bilger met with Administrator Alma Whitted and Resident Care Coordinator and informed of the purpose of today's visit. LPAs Maja Jensen and Michael Bilger conducted interviews with 5 residents and 4 staff members. In addition LPA Maja Jensen observed the interactions between staff and residents during the course of three visits, specifically on 1/24/22, 2/25/22 and 3/30/22. The personal rights allegation is related to the accusation that staff is speaking to residents in a disrespectful manner. Based on the interviews conducted there was no coroboration that a violation of personal rights occurred and the preponderance of evidence standard was not met therefore tRead the full finding— CDSS inspection report, March 30, 2022 · control 27-AS-20220118104227

On 3-30-22 at 10:00am Licensing Program Analysts (LPAs) Maja Jensen and Michael Bilger arrived at facility unannounced to continue a complaint investigation and deliver complaint findings for the allegations noted above. LPAs were allowed access to the facility and screened at the front door for COVID symptoms. LPAs Jensen and Bilger met with Administrator Alma Whitted and Resident Care Coordinator and informed of the purpose of today's visit. LPAs reviewed resident files which included a physician report, needs and service plans, admission agreements, various special incident reports and home health agency narratives. LPAs also reviewed records for hourly check logs, care logs, death reports, police department incident reports, American Medical Response reports and 911 call logs. In addition LPAs conducted interviews with residents, staff and hospice workers. The Investigations Bureau (IB) conducted an investigation in to allegation 1. Questionable Death continued......... UnsubstantiRead the full finding— CDSS inspection report, March 30, 2022 · control 27-AS-20220121155252

On 3-30-22 at 10:00am Licensing Program Analysts (LPAs) Maja Jensen and Michael Bilger arrived at facility unannounced to continue a complaint investigation and deliver complaint findings for the allegations noted above. LPAs were allowed access to the facility and screened at the front door for COVID symptoms. LPAs Jensen and Bilger met with Administrator Alma Whitted and Resident Care Coordinator Andrea Eldridge and informed of the purpose of today's visit. LPAs Maja Jensen and Michael Bilger reviewed COVID screening logs, payroll logs and staffing schedules. LPA Jensen also conducted interviews with staff 1 (S1) and staff 2 (S2) and resident 1 (R1). LPA Jensen observed that on 1/18/22, 1/19/22, 1/20/22 and 1/23/22 staff members documented that they were experiencing COVID symptoms. On 1/16/22 a staff member documented that they were experiencing COVID symptoms and tested positive. LPAs also verified that the staff that confirmed they have COVID sypmtoms worked on the dates they atteRead the full finding— CDSS inspection report, March 30, 2022 · control 27-AS-20220121155252

On 02/25/2022, Licensing Program Analysts (LPAs) Avelina Martinez and Maja Jensen conducted an unannounced complaint investigation regarding the above allegations. LPAs discussed the purpose of the visit with Administrator, Alma Whitted. Throughout the investigation, LPA Jensen conducted interviews, toured the facility, and obtained facility records. During the Feburary 25, 2022 visit, LPA Jensen observed cigarette butts in non-designated smoking areas on the resident patio. LPA Jensen observed cigarettes in the flower bed, patio sidewalks and throughout the landscaping. In addition LPA Jensen observed a discarded surgical mask in the resident gazebo sitting area as well as miscellaneous trash including paper wrappers and plastic bag. The gazebo benches were unsanitary. Continued... SubstantiatedRead the full finding— CDSS inspection report, February 25, 2022 · control 27-AS-20220222163759