Gentle Hands Seniors is a residential care home for the elderly (RCFE) in San Francisco, San Francisco County, California — state license #385601149, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated May 5, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 7 times and filed 7 documents. The most recent is a facility evaluation report, dated May 5, 2026.
The state's published file for this home includes 1 document with transcribed findings, dated December 23, 2025. 1 of the 1 carries the state's recorded outcome word: “Unsubstantiated” (1). 1 includes the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 1 document below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2025Unsubstantiated
Allegation investigated: Licensee does not ensure that facility is adequately heated for residents' comfort Licensee does not ensure that faucets used by residents for personal care deliver hot water
On 12/23/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint. LPA Calandra was greeted by Anica Koljenik, House Manager/Lead Caregiver and explained the purpose of the visit. Fatmata Bangura, Administrator/Licensee arrived at the facility later during the visit. Complaint alleged that licensee did not ensure that facility is adequately heated for residents' comfort. According to the reporting party, the facility had gone without hot water and heat for a week. Based on observation and interviews, the facility was maintained at a temperature of 74 degrees Fahrenheit and residents in care were comfortable. In addition, the complaint alleged that licensee does not ensure that faucets used by residents for personal care deliver hot water. Complainant alleged that the facility had lost hot water and heat for a week.Based on observation and interview, the facility did lose hot water but never heat. According to the Licensee, the facility used warmthe state’s words, verbatim · CDSS document, Dec 23, 2025 · control 14-AS-20251216164228
May 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Gentle Hands Seniors licensed?
Yes — Gentle Hands Seniors is a licensed residential care home for the elderly (RCFE) in San Francisco (San Francisco County): California license #385601149, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 7 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated May 5, 2026, appears in the inspection record on this page.
Can Gentle Hands Seniors care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Gentle Hands Seniors with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 2.
How much does Gentle Hands Seniors cost?
California's public licensing record does not include Gentle Hands Seniors's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Gentle Hands Seniors accept Medi-Cal or the Assisted Living Waiver?
Gentle Hands Seniors is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on December 23, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Gentle Hands Seniors?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 7 state visits and 7 dated documents since 2023 for Gentle Hands Seniors; 1 complaint-investigation narrative is transcribed verbatim below. The most recent, dated December 23, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 7 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(415) 564-6695Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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