Victorian Manor is a residential care home for the elderly (RCFE) in San Francisco, San Francisco County, California — state license #385600360, licensed for 124 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated December 16, 2025 — published below in full, verbatim and unscored.

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Victorian Manor

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Residential care home for the elderly (RCFE) · Large community, 124 residents · San Francisco, CA · San Francisco County
LicensedWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #385600360, held since 2006 · read from the California state record on August 2, 2026 ·See on State Site →
1444 Mcallister Street · San Francisco, San Francisco County
Phone
(415) 921-7550
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 124 residents
Dementia / memory careNot on file — ask the home
Hospice careVerified in record
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. ALL MAY BE NON-AMBULATORY. ALL ROOMS CLEARED FOR BEDRIDDEN STATUS.State service designation985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 17 times and filed 15 documents. The most recent is a facility evaluation report, dated December 16, 2025.

Most recent state visit
June 17, 2026
Occupancy at the February 14, 2024 visit
83 of 124 beds

The state's published file for this home includes 5 documents with transcribed findings, dated January 27, 2023 to February 14, 2024. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (3). 5 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 8 of 15 documentsFull record on the state’s site →
20252 state visits · 2 documents
Dec 16, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 18, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20242 state visits · 2 documents
Dec 11, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 14, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: - Staff are minsmanagaing resident's medication - Staff refused to provide resident's authorized representative with menus - Staff are not meeting resident's needs

On --/--/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver the findings regarding the allegations received. LPA met with administrator Ana Pacheco and explained the purpose of today's visit. During the course of the investigation LPA conducted interviews, made observations, and reviewed documents related to the complaint. It is discovered that R1 had conditions that caused R1 to be hosptialized frequently. The facility did attempt to meet the needs of R1, but the needs of R1 began to take a toll on staffing and the abilities of the facility to meet the resident's needs, due to the frequent hospitalization. The resident had frequent medication changes due to R1's mental condition that would fluctuate almost daily and dietary modifications due to kidney condition. Continued on next page... Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 14, 2024 · control 14-AS-20230714142111
20234 state visits · 4 documents
Dec 27, 2023Complaint investigation reportUnfounded

Allegation investigated: - Resident sustained injuries in care - Facility failed to report injuries to responsible party

LPA Jeung interviewed staff and obtained additional information from resident's hospice file and facility visitor logs. Skin discoloration on client's leg was observed by staff on 12/2/23, and also observed by visiting nurse and family member. This was not documented by hospice nurse that day, nor following days. Assessment by facility LVN and administrator could not be done, as no discoloration or bruise was observed when family member reported bruise on 12/4/23. Based on investigation by the Community Care Licensing Division of the CA Department of Social Services, these allegations have been determined to be unfounded. This means that the allegations could not have happened and/or are without a reasonable basis. Unfoundedthe state’s words, verbatim · CDSS document, Dec 27, 2023 · control 14-AS-20231205160200
Dec 11, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 2, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 8, 2023Complaint investigation reportSubstantiated

Allegation investigated: Resident is being illegally evicted.

On 09/08/23, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegation. LPA met with Administrator, Ana Pacheco and explained the purpose of today's visit. Regarding the allegation of resident (R1) being illegally evicted. Reporting party (RP) received a letter of immediate eviction from the facility. LPA confirmed that the facility sent out a letter stating immediate eviction of R1. LPA also interviewed Administrator and and a copy was provided. Based on record reviews, the reassessment of R1 determined that the facility is not able to provide the level of care that R1 needs. While an eviction is warranted, the facility gave an immediate eviction notice, per Title 22, a 30-day notice to R1 is required. Based on interviews and record reviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiency is cited under California Code of Regulations, Title, 22 citthe state’s words, verbatim · CDSS document, Sep 8, 2023 · control 14-AS-20230829093022
Beside homes the same size
Type A citations1typical 1
Type B citations0typical 1
Substantiated complaints1typical 2
Total complaints5typical 7
State visits on file17typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2006.
Year-by-year trend
YearVisitsDocumentsSubstantiated20252202024220202368120222202021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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≈ $6,000–$9,000 /mo
our estimate — San Francisco County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2023 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Victorian Manor licensed?

Yes — Victorian Manor is a licensed residential care home for the elderly (RCFE) in San Francisco (San Francisco County): California license #385600360, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 124 residents. State records list 15 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated December 16, 2025, appears in the inspection record on this page.

Can Victorian Manor care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Victorian Manor with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. ALL MAY BE NON-AMBULATORY. ALL ROOMS CLEARED FOR BEDRIDDEN STATUS.

How much does Victorian Manor cost?

California's public licensing record does not include Victorian Manor's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Victorian Manor accept Medi-Cal or the Assisted Living Waiver?

Victorian Manor is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

83 of 124 beds occupied (67%) when the state visited on February 14, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Victorian Manor?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 17 state visits and 15 dated documents since 2021 for Victorian Manor; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 14, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

5 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewed- Staff are minsmanagaing resident's medication - Staff refused to provide resident's authorized representative with menus - Staff are not meeting resident's needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On --/--/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver the findings regarding the allegations received. LPA met with administrator Ana Pacheco and explained the purpose of today's visit. During the course of the investigation LPA conducted interviews, made observations, and reviewed documents related to the complaint. It is discovered that R1 had conditions that caused R1 to be hosptialized frequently. The facility did attempt to meet the needs of R1, but the needs of R1 began to take a toll on staffing and the abilities of the facility to meet the resident's needs, due to the frequent hospitalization. The resident had frequent medication changes due to R1's mental condition that would fluctuate almost daily and dietary modifications due to kidney condition. Continued on next page... Unsubstantiated— CDSS inspection report, February 14, 2024 · control 14-AS-20230714142111

2023

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewed- Resident sustained injuries in care - Facility failed to report injuries to responsible party
State's findingUnfoundedThe state investigated and found the allegation to be false.
LPA Jeung interviewed staff and obtained additional information from resident's hospice file and facility visitor logs. Skin discoloration on client's leg was observed by staff on 12/2/23, and also observed by visiting nurse and family member. This was not documented by hospice nurse that day, nor following days. Assessment by facility LVN and administrator could not be done, as no discoloration or bruise was observed when family member reported bruise on 12/4/23. Based on investigation by the Community Care Licensing Division of the CA Department of Social Services, these allegations have been determined to be unfounded. This means that the allegations could not have happened and/or are without a reasonable basis. Unfounded— CDSS inspection report, December 27, 2023 · control 14-AS-20231205160200
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident is being illegally evicted.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 09/08/23, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegation. LPA met with Administrator, Ana Pacheco and explained the purpose of today's visit. Regarding the allegation of resident (R1) being illegally evicted. Reporting party (RP) received a letter of immediate eviction from the facility. LPA confirmed that the facility sent out a letter stating immediate eviction of R1. LPA also interviewed Administrator and and a copy was provided. Based on record reviews, the reassessment of R1 determined that the facility is not able to provide the level of care that R1 needs. While an eviction is warranted, the facility gave an immediate eviction notice, per Title 22, a 30-day notice to R1 is required. Based on interviews and record reviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiency is cited under California Code of Regulations, Title, 22 cit— CDSS inspection report, September 8, 2023 · control 14-AS-20230829093022
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff handled resident in a rough manner Staff do not ensure that resident is adequately fed Food served to resident is cold
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 7/5/2023, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the findings of complaint # 14-AS-20230616164015. LPA Han met with care coordinator and administrator and explained the purpose of the visit. Regarding to allegation of - staff handled resident in a rough manner- there is no additional information forthcoming from the complainant and the co-complainant. However during the initial reporting, the complainant and the co-complainant stated that resident-in-question (R1) experienced aggressive staff who were not gentle during care. As part of the investigation, LPA reviewed resident records, reviewed facility staff training records, interviewed R1, interviewed administrator and facility staff. Unsubstantiated— CDSS inspection report, July 5, 2023 · control 14-AS-20230616164015
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not properly address resident being burned by another resident Facility staff are not meeting toileting needs of resident Facility lacks adequate staffing to meet residents care needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 1/27/2023, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the findings of complaint # 14-AS-20220926122653. LPA Han met with administrator and explained the purpose of the visit. Regarding to allegation of- staff did not properly address resident being burned by another resident, there was no additional details forthcoming from the reporting party, however, during the initial reporting, the reporting party stated that resident #1 (R1) was severely burned by another resident. The administrator denied the above allegation and stated that when the administrator was informed of such incident, the administrator instructed resident care coordinator to assess R1. The resident care coordinator and another staff went to R1's room and R1 was combative and agitated and refused to be assessed, however, R1 reported that the incident as another resident (R2) followed R1 into R1's room, touched R1's belongings and when R1 asked R2 to stop, R2 grabbed the hot w— CDSS inspection report, January 27, 2023 · control 14-AS-20220926122653

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 1
Type B citations
0
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
5
typical for this size: 7
State visits on file
17
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

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(415) 921-7550
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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