St. Francis Manor I is a residential care home for the elderly (RCFE) in San Francisco, San Francisco County, California — state license #380540130, with a licensed capacity of 12, listed as closed, licensee initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 10 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated November 4, 2025 — published below in full, verbatim and unscored.

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St. Francis Manor I

The state record lists this licence as “Closed, Licensee Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Mid-size home, 12 residents · San Francisco, CA · San Francisco County
Closed in state recordWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #380540130, held since 1985 · read from the California state record on August 2, 2026 ·See on State Site →
1450 Portola Drive · San Francisco, San Francisco County
Phone
(415) 564-8794
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryVerified in record
Dementia / memory careNot on file — ask the home
Hospice careVerified in record
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 YEARS AND OVER.NINE MAY BE NON-AMBULATORY. LICENSE IS SUBJECT TO THE TERMS AND CONDITIONS OF A HOSPICE WAIVER.State service designation985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

Since 2023, the state has visited this home 11 times and filed 10 documents. The most recent is a facility evaluation report, dated November 4, 2025.

Most recent state visit
November 4, 2025
Occupancy at the August 11, 2025 visit
2 of 12 beds

The state's published file for this home includes 2 documents with transcribed findings, dated January 24, 2023 to August 11, 2025. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 7 of 10 documentsFull record on the state’s site →
20255 state visits · 5 documents
Nov 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 11, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility is malodorous

On 8/11/2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced 10-day complaint visit. LPA met with caregiver, Walaa Elmoraly and explained the purpose of today's visit. Regarding to the allegation of facility is malodorous, the reporting party stated that the facility smells of urine. During today's visit, LPA toured the dining room, kitchen, bathrooms, upstairs and downstairs resident rooms and common area. LPA did not observed urine smell. LPA interviewed the caregiver who stated that no one has expressed any concerns regarding to urine smell. Base on interviews, and observations during the course of investigation, this allegation is unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is reviewed and discussed with caregiver. A copy is provide. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 11, 2025 · control 14-AS-20250801163952
Jun 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 3, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20242 state visits · 2 documents
Mar 6, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 0
Type B citations0typical 0
Substantiated complaints0typical 0
Total complaints2typical 1
State visits on file11typical 8
“Typical” is the statewide median across the 307 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 1985.
Year-by-year trend
YearVisitsDocumentsSubstantiated202555020242202023130
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$6,000$9,000 /mo
our estimate — San Francisco County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is St. Francis Manor I licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists St. Francis Manor I in San Francisco (San Francisco County), California license #380540130, as “Closed, Licensee Initiated, formerly licensed for 12 residents. State records list 10 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated November 4, 2025, appears in the inspection record on this page.

Can St. Francis Manor I care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists St. Francis Manor I with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 YEARS AND OVER.NINE MAY BE NON-AMBULATORY. LICENSE IS SUBJECT TO THE TERMS AND CONDITIONS OF A HOSPICE WAIVER.

How much does St. Francis Manor I cost?

California's public licensing record does not include St. Francis Manor I's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does St. Francis Manor I accept Medi-Cal or the Assisted Living Waiver?

St. Francis Manor I is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

2 of 12 beds occupied (17%) when the state visited on August 11, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for St. Francis Manor I?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 11 state visits and 10 dated documents since 2023 for St. Francis Manor I; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 11, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

2 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is malodorous
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 8/11/2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced 10-day complaint visit. LPA met with caregiver, Walaa Elmoraly and explained the purpose of today's visit. Regarding to the allegation of facility is malodorous, the reporting party stated that the facility smells of urine. During today's visit, LPA toured the dining room, kitchen, bathrooms, upstairs and downstairs resident rooms and common area. LPA did not observed urine smell. LPA interviewed the caregiver who stated that no one has expressed any concerns regarding to urine smell. Base on interviews, and observations during the course of investigation, this allegation is unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is reviewed and discussed with caregiver. A copy is provide. UnsubstantiatedCDSS inspection report, August 11, 2025 · control 14-AS-20250801163952

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident's are left in a soiled diaper for a long period of time. Staff yell at the resident's in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 1/24/2023, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the findings of complaint # 14- AS-20220906170901. LPA met with staff, Mohamed Elmoraly and explained the purpose of the visit. Regarding to allegation of resident's are left in a soiled diaper for a long period of time, the reporting party stated that when the reporting party arrived at the facility, resident #1 (R1)'s diaper was soiled but the reporting was not sure how long the resident was left in soiled diapers. As part of the investigation, LPA observed resident #2 (R2), and resident #3 (R3) as resident #1 (R1) was discharged, LPA observed both residents to be cleaned, no smell of unpleasant odor, and dressed comfortably. According to R3, facility staff is very hard working, they cleaned them right away unless they are busy with other residents then they would have to wait a little longer. UnsubstantiatedCDSS inspection report, January 24, 2023 · control 14-AS-20220906170901

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.

Type A citations
0
typical for this size: 0
Type B citations
0
typical for this size: 0
Substantiated complaints
0
typical for this size: 0
Total complaints
2
typical for this size: 1
State visits on file
11
typical for this size: 8
See the full inspection record on the state's site →
Talk to this home directly

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(415) 564-8794
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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