Heritage On The Marina is a continuing-care retirement community in San Francisco, San Francisco County, California — state license #380500295, licensed for 109 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 2, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 13 times and filed 12 documents. The most recent is a facility evaluation report, dated June 2, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated August 20, 2021 to December 6, 2024. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2024Substantiated
Allegation investigated: Facility failed to report an incident to Licensing
On 12/6/2024 Licensing Program Analyst (LPA), Tobola conducted an unannounced visit to deliver the complaint investigation findings. LPA met with Mary Linde and explained the purpose of the visit. Regarding to the allegation of- facility failed to report an incident to licensing, the facility's LULA lift//elevator was malfunctioned in December, 2023 which resulted resident #1 (R1) being struck inside and the facility failed to report it to Community Care Licensing (CCL). As part of the investigation, LPA interviewed the Director of Health Services who stated that he/she can not remember if the incident was reported to CCL and the facility was not able to provide proof that it was reported. Therefore, on March 20, 2024, the Director of Health Services completed an incident report for this incident that occurred in December 2023. After the investigation, this allegation is substantiated as the facility was not able to provide proof that this incident was reported to CCL according to thethe state’s words, verbatim · CDSS document, Dec 6, 2024 · control 14-AS-20240327103010
Jul 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Heritage On The Marina licensed?
Yes — Heritage On The Marina is a licensed continuing-care retirement community in San Francisco (San Francisco County): California license #380500295, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 109 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 2, 2026, appears in the inspection record on this page.
Can Heritage On The Marina care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Heritage On The Marina with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 109, 57 OF WHICH MAY BE NON AMBULATORY.HOSPICE WAIVER FOR 5 RESIDENTS. LICENSES OF 3 LOCATIONS: 3400 LAGUNA ST.,1530,1536,1538,1540 FRANCISCO ST.,3325A & 3327 OCTAVIA ST., SF.NO NON-AMBULATORY IN OCTAVIA AND FRANCISCO UNITS.
How much does Heritage On The Marina cost?
California's public licensing record does not include Heritage On The Marina's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Heritage On The Marina accept Medi-Cal or the Assisted Living Waiver?
Heritage On The Marina is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
81 of 109 beds occupied (74%) when the state visited on December 6, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Heritage On The Marina?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 12 dated documents since 2021 for Heritage On The Marina; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 6, 2024, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2024
2022
2021
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(415) 202-0300Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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