Sunset Cliffs Elder Care

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Unqualified staff are providing wound care to a resident in care. Licensee retained a resident with a prohibited condition.

Licensing Program Analyst(LPA) Janet Ngallo conducted a telephone visit to conclude and deliver findings regarding the above mentioned allegations. LPA discussed the complaint with Nikki Mundhada. On 07/16/2024, it was alleged that unqualified staff provided wound care to a resident in care and that the Licensee retained a resident with a prohibited condition. The department's investigation consisted of unannounced facility visits, interviews, and records review. Regarding the allegation that unqualified staff provided wound care, interviews reported only replacing a dressing when it became wet or loose, as directed by the resident’s outside care team, while licensed professionals from hospice or the care team were responsible for actual wound care. Records review of R1's hospice care plan initiated on 07/17/2024 revealed that hospice is to perform wound care 3 times a week. (Cont. on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 22, 2026 · control 08-AS-20240716154743

Allegation investigated: Staff are not able to communicate effectively with resident and resident's responsible party. Staff does not provide activities for resident. Staff do not transfer resident in a safe manner. Staff are not adhering to resident's dietary needs.

Licensing Program Analyst(LPA) Janet Ngallo conducted an unannounced subsequent visit to deliver findings regarding the above-mentioned complaint allegations. LPA introduced themselves and disclosed the purpose of the visit and elements of the complaint to Administrator Travonna Washington. On 02/05/2026, it was alleged that staff are not able to communicate effectively with resident and resident's responsible party, staff does not provide activities for resident, staff do not transfer resident in a safe manner, and that staff are not adhering to resident's dietary needs. The department's investigation consisted of unannounced facility visits, observations, interviews, and records review. (Cont. on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 1, 2026 · control 08-AS-20260205113001

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident sustained unexplained injury due to neglect/lack of supervision. Staff left resident in a soiled diaper for an extended period of time. Staff did not shower resident in care. Staff did not report resident's incident to the resident's authorized representative.

Licensing Program Analyst(LPA) Janet Ngallo conducted an unannounced subsequent visit to deliver findings regarding the above-mentioned complaint allegations. LPA introduced themselves and disclosed the purpose of the visit and elements of the complaint to facility manager Vinit Rathi. On October 20th, 2025, it was alleged that a resident sustained an unexplained injury due to neglect/lack of supervision, staff left resident in a soiled diaper for an extended period of time, staff did not shower resident in care, and staff did not report resident's incident to the resident's authorized representative . The department's investigation consisted of unannounced facility visits, interviews with facility staff, attempted interviews with outside sources, and records review. Regarding the allegation that a resident sustained an unexplained injury due to neglect/lack of supervision, staff members were interviewed regarding the allegation. Staff interviews did not support the allegation as staffthe state’s words, verbatim · CDSS document, Jan 16, 2026 · control 08-AS-20251020093201

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff took away resident's personal cellphone. Staff yelled at client in care.

Licensing Program Analyst (LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Administrator Travonna Washington. It was alleged that staff took away resident's personal cellphone and staff yelled at a resident in care. CCLD’s investigation involved an unannounced facility visit, review of facility records, interviews with facility staff, residents, outside sources, and LPA direct observations. Regarding the allegations, staff, resident, and outside source interviews, as well as facility records evidenced that the alleged caregiver is not a staff member at this facility. Based on records and interviews, the allegations are unfounded, meaning it was false, could not have happened, and/or is without a reasonable basis. The allegations have therefore been dismissed. An exit interview was conducted with administrator Travonnathe state’s words, verbatim · CDSS document, Jan 6, 2026 · control 08-AS-20251231120605

Allegation investigated: Staff is not providing adequate supervision resulting in resident sustaining multiple falls.

Licensing Program Analyst (LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above-mentioned allegation. LPA identified themselves and met with administrator Travonna Washington, to discuss the purpose of the visit and elements of the complaint. Facility Manager Vinny Rathi later joined the visit. On 12/08/2025, it was alleged that staff is not providing adequate supervision resulting in a resident sustaining multiple falls. The Department’s investigation consisted of an unannounced facility visit, interviews with facility staff, residents, an outside source, and a review of facility records. (Cont. on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 11, 2025 · control 08-AS-20251208155229

Allegation investigated: Staff are allowing a child to care for residents in care.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to initiate an investigation on the above-mentioned allegations. LPA identified herself and discussed the purpose of the visit with Guarav “Gary” Rathi, Co-Administrator. On June 20, 2024, Community Care Licensing (CCL) received a complaint alleging staff are allowing a child to care for residents in care. During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with residents and staff. Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 08-AS-20240620145410

Allegation investigated: Staff do not ensure that residents are accorded privacy while in care.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to initiate an investigation on the above-mentioned allegations. LPA identified herself and discussed the purpose of the visit with Guarav “Gary” Rathi Co-Administrator. On October 11, 2024 Community Care Licensing (CCL) received a complaint alleging Staff do not ensure that residents are accorded privacy while in care.. During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with residents and staff. (Continued on LIC9099) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 08-AS-20241011154015

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Licensee did not issue resident's authorized representative a refund

On 12/15/2023, at about 8:20 AM, Licensing Program Analyst (LPA) Daniel Pena, conducted an unannounced visit to the facility to conclude a complaint investigation. LPA Pena was greeted at the entrance by Caregiver, Hugo Duran, and after identifying himself and explaining the purpose of the visit, was allowed inside the facility. Licensee, Gaurav Rathi, later arrived and LPA discussed with him the findings of the investigation. On 11/17/2023, the Department received this complaint which alleged the licensee did not issue Resident 1’s (R1) authorized representative a refund. The Department’s investigation consisted of review of facility, resident and outside source records, physical plant inspection, and interviews with facility staff and outside sources. Investigation revealed that R1 was admitted to the facility on June 29, 2023, and moved out on July 5, 2023. Interviews indicated that prior to their move in; R1 underwent a surgery. Subsequent to R1’s move Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 15, 2023 · control 08-AS-20231117104603