Caring Hearts Cottage is a residential care home for the elderly (RCFE) in Vista, San Diego County, California — state license #374604315, licensed for 8 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated September 20, 2024 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 7 times and filed 7 documents. The most recent — a complaint investigation report on September 20, 2024 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 2 documents with transcribed findings, dated September 20, 2024. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Sep 20, 2024Unsubstantiated
Allegation investigated: Staff handled resident in a rough manner Staff do not assist resident with ambulating Staff do not assist resident with bathing Staff do not assist resident with grooming Staff spoke inappropriately to resident
Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Staff, Robert Luna, who was informed of the purpose of the visit. The investigation consisted of LPA conducted interviews, documented observations, and conducted records reviews. It was alleged that “Staff handled resident in a rough manner”, it was alleged that Staff had handled the resident by “shoving” Resident #1 (R1) into the shower and “forcing” R1 onto the toilet. LPA conducted interview with resident who did not recall the incident and denied staff handled R1 roughly. LPA conducted interviews (2) staff who denied R1 was handled in a rough manner. Staff revealed R1 required a (2) to (3) person assist when toileting, but denied witnessing or shoving R1 in the shower or toilet. Therefore, the allegation is unsubstantial. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 18-AS-20221214152829
Sep 20, 2024Unsubstantiated
Allegation investigated: Facility staff left resident in soiled clothing for a prolonged period of time Facility staff are not keeping the facility at a comfortable temperature for residents Staff left resident on the floor after a fall for a prolonged period of time Facility staff grab residents forcefully while changing residents clothing Facility staff are not ensuring floors are kept clean Facility staff do not properly assist resident with toileting needs
Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Staff, Robert Luna who was informed of the purpose of the visit. The investigation consisted of LPA conducted interviews, documented observations, and conducted records reviews. It was alleged that “Facility staff left resident in soiled clothing for a prolonged period of time”. It was alleged that on 12/8/2022, Resident #1, (R1) had been left in soiled clothing and diaper for more than (2) hours. It was alleged that R1 was observed soaking wet, and that R1 had spilled water on themselves the night of 12/7/2022 and had not been changed until 9am or 10am the next day 12/8/2022. LPA conducted interview with (2) facility residents. Interview with R1 revealed they were unable to recall spilling water on themselves on 12/7/2022. R1 reported being changed by staff when wet. (1) other resident was interviewed who was unable to provide inforthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 18-AS-20221212105449
Aug 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 25, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Caring Hearts Cottage licensed?
Yes — Caring Hearts Cottage is a licensed residential care home for the elderly (RCFE) in Vista (San Diego County): California license #374604315, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 8 residents. State records list 7 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated September 20, 2024, was marked “Unsubstantiated” by the state.
Can Caring Hearts Cottage care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Caring Hearts Cottage with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 8 NON-ABULATORY, OF WHICH 3 MAY BE BEDRIDDEN. BEDRIDDEN IN BDRM 4 & 5. HOSPICE WAIVER FOR 4.
How much does Caring Hearts Cottage cost?
California's public licensing record does not include Caring Hearts Cottage's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Caring Hearts Cottage accept Medi-Cal or the Assisted Living Waiver?
Caring Hearts Cottage is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 8 beds occupied (63%) when the state visited on September 20, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Caring Hearts Cottage?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 7 state visits and 7 dated documents since 2021 for Caring Hearts Cottage; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 20, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 7 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(619) 246-0731Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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