Caring Team Home Care is a residential care home for the elderly (RCFE) in Hesperia, San Bernardino County, California — state license #366426756, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 6 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated November 17, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 5 times and filed 6 documents. The most recent — a complaint investigation report on November 17, 2025 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 2 documents with transcribed findings, dated September 12, 2023 to November 17, 2025. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (1). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Nov 17, 2025Unsubstantiated
Allegation investigated: Staff did not assist residents with their care needs in a timely manner. Staff yelled at a resident. Staff engaged in an altercation in the presence of a resident. Staff did not respond to communications from resident's representative in a timely manner.
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the complaint investigation on the above allegations. LPA met with Administrator, Nora Clemons, and discussed the purpose of the visit. The investigation consisted of interviews with pertinent parties and document review. Regarding allegation #1, staff did not assist residents with their care needs in a timely manner, three (3) staff interviewed denied they did not assist residents with their care needs in a timely manner. Three (3) out of four (4) residents interviewed denied that staff did not assist them with their care needs in a timely manner. Regarding allegation #2, staff yelled at a resident, three (3) staff interviewed denied that they yelled at residents. Three (3) out of four (4) residents interviewed deny that staff yelled at them. Regarding allegation #3, staff engaged in an altercation in the presence of a resident, three (3) staff interviewed denied engaging in an altthe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 56-AS-20251014154002
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2023Substantiated
Allegation investigated: Staff neglect resulted in a resident sustaining multiple pressure injuries.
Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility for the purpose of delivering findings for the above allegation. LPA George met with Licensee Nora Clemons and explained the purpose of visit. The above allegation was investigated by the department. The investigation consisted of interviews and obtaining documentation that includes: a review of the facility's complaint history, Special Incident Reports (SIR), resident's medical records, and hospice records. Resident #1 (R1) was admitted to the facility in or around May 2016 and was not noted to have any pressure injuries, nor to be bed bound upon their admission to the facility based on interview with licensee. Licensee reported R1 became bedridden the last three (3) months of their life. R1 passed away on 08/11/2020. R1 was still able to sit up in bed but was unable to sit up in a wheelchair. *** Continued on 9099C Substantiatedthe state’s words, verbatim · CDSS document, Sep 12, 2023 · control 18-AS-20200618145329
Year-by-year trend
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Is Caring Team Home Care licensed?
Yes — Caring Team Home Care is a licensed residential care home for the elderly (RCFE) in Hesperia (San Bernardino County): California license #366426756, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 6 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated November 17, 2025, was marked “Unsubstantiated” by the state.
Can Caring Team Home Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Caring Team Home Care with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY AND HOSPICE WAIVER FOR TWO (2)
How much does Caring Team Home Care cost?
California's public licensing record does not include Caring Team Home Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Caring Team Home Care accept Medi-Cal or the Assisted Living Waiver?
Caring Team Home Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on November 17, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Caring Team Home Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 5 state visits and 6 dated documents since 2021 for Caring Team Home Care; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 17, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 5 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(760) 998-2108Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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