Appearance Quality Home

Licensing Program Analyst's (LPA's) Stephanie Williams and Rayshaun Nickolas made an unannounced visit to the facility in order to initiate a complaint investigation into the above allegations. LPA's Williams and Nickolas identified themselves to Caregiver, Blanca Gonzalez, who was also informed of the purpose of the visit. LPA Williams spoke with the Administrator, Rachel Riley, over the phone. The investigation consisted of direct observations, records review, and interviews with staff and residents. In regard to allegation #1, Department staff reviewed R1’s medical records. The medical records revealed that on 2/19/2018, R1 was seen in the emergency room for a laceration to the head as a result from an accident at the facility. The medical records further indicate that facility staff did not retrieve timely medical attention for R1 on the night that the injury was sustained on 2/18/2018. Department staff interviewed S1 regarding S1’s medical training. S1 stated that a patient with oRead the full finding— CDSS inspection report, April 6, 2022 · control 18-AS-20210921132836

Licensing Program Analyst (LPA) Stephanie Williams made an unannounced visit to the facility in order to initiate a complaint investigation into the above allegations. LPA met with Caregiver, Blanca Gonzalez and discussed the purpose of the visit. The Administrator, Rachel Riley, was unavailable at the time of visit; however, LPA spoke with Riley over the phone. The investigation consisted of records review and interviews with staff and residents. In regards to allegation #1, LPA interviewed Resident #1 (R1) who stated that Staff #1 (S1) slapped R1 in the face and pulled R1's hair; however, R1 could not recall the time of the incident or if there was any eyewitnesses. R1 could not recall further details. LPA interviewed S1, Staff #2 (S2), and Staff #3 (S3) who all denied physically abusing the residents nor did they witness other staff members physically abuse residents. LPA interviewed Resident #2 (R2) and Resident #3 (R3) who denied being physically abused nor did they witness any phRead the full finding— CDSS inspection report, September 13, 2021 · control 18-AS-20210907121129