Madrona Manor is a residential care home for the elderly (RCFE) in Rialto, San Bernardino County, California — state license #365530028, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 8 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated November 12, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 8 times and filed 8 documents. The most recent is a facility evaluation report, dated November 12, 2025.
The state's published file for this home includes 2 documents with transcribed findings, dated November 30, 2023 to August 2, 2025. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Nov 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 2, 2025Unsubstantiated
Allegation investigated: Staff abandoned resident Staff yells at resident Staff are not providing adequate food service to resident
Licensing Program Analyst (LPA) LaVette Farlow conducted an unannounced visit to the facility to conclude the investigation and deliver the findings to the above-mentioned complaint. LPA was greeted and granted entry by Caregiver, Esperenza Duro, LPA informed Esperenza of the purpose of the visit and askd that she inform the administrator of my arrival. LPA later met with Administrator Gulvarg "Maya" Kaur during the visit. The investigation consisted of a tour, observations, interviews with residents and staff and record reviews. Allegation 1: Staff abandoned resident. LPA interviewed 4 out of 4 residents in care and based on the interviews 4 out of 4 residents stated they have not felt abandoned and that their needs are being met by staff. LPA interviewed 2 out of 2 staff and based on the interviews with staff it was revealed that staff have not abandoned residents in care. LPA interviews with R1, and W1, it was revealed the Administrator made comments that made R1 and W1 believed R1the state’s words, verbatim · CDSS document, Aug 2, 2025 · control 56-AS-20240912145733
Nov 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 30, 2023Unsubstantiated
Allegation investigated: Staff are illegally evicting the resident from the facility.
Licensing Program Analyst, Amber Coleman, (LPA) arrived at the Madrona Manor, Residential Care Facility for the Elderly to initiate a complaint investigation into the allegation listed above. LPA introduced self and stated the purpose of the visit. LPA was greeted and granted entry by Administrator Gulvarg Kaur. During today's visit, LPA interviewed staff and residents, completed a walkthrough of the facility, reviewed and collected pertinent documents. Staff interview revealed that the resident was never given a legal eviction notice. The notice was provided to the resident and his medical care plan as a request for relocation due to the resident's behaviors. LPA and Administrator discussed the difference between a legal eviction and a request of relocations. Resident interview revealed that the documentation provided was thought to be an eviction. LPA and resident discussed what an eviction is and complaince with the facility's house rules. Please see LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 30, 2023 · control 56-AS-20231127141748
Nov 11, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Madrona Manor licensed?
Yes — Madrona Manor is a licensed residential care home for the elderly (RCFE) in Rialto (San Bernardino County): California license #365530028, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 8 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated November 12, 2025, appears in the inspection record on this page.
Can Madrona Manor care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Madrona Manor with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR FIVE (5) NON-AMBULATORIES AND ONE (1) BEDRIDDEN IN ROOM #1. LICENSED IS SUBJECT TO TERMS AND CONDITIONS FOR HOSPICE WAIVER APPROVED FOR SIX (6) HOSPICE RESIDENTS. DEMENTIA AND BEDRIDDEN PLAN SUBMITTED.
How much does Madrona Manor cost?
California's public licensing record does not include Madrona Manor's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Madrona Manor accept Medi-Cal or the Assisted Living Waiver?
Madrona Manor is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on November 30, 2023. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Madrona Manor?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 8 dated documents since 2022 for Madrona Manor; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 2, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(909) 341-5084Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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