Golden Residence Senior Care

Allegation investigated: Unlawful eviction. Facility staff withheld mail from residents.

On 09/09/25, Licensing Program Analyst (LPA) Pang Lee and Ombudsman Bryon Toliver arrived unannounced to this facility to conduct a complaint visit. LPA me and Ombudsman with care staff Sakeasi Busele who then called administrator Tevita Kaloulasulasu. Approximately an hour later, the administrator Kaloulasulasu arrived at the facility. The purpose of this visit is to open and delivered complaint findings for the above allegations. The current census is 6. A brief interview with administrator Kaloulasulasu was conducted to go over the complaint and its findings. It was alleged that staff unlawfully evicted a resident. The investigation included interviews with facility staff, the complainant, and a review of relevant records. It was learned that Resident 1 (R1) was issued a 30-day eviction notice dated 08/11/2025; however, R1 did not receive the notice until 08/15/2025. The eviction letter cited non-payment as the reason for eviction, stating “nonpayment of the rate for basic services.the state’s words, verbatim · CDSS document, Sep 9, 2025 · control 27-AS-20250903212434

Allegation investigated: Facility alarm is disturbing residents sleep. Facility does not have hot running water for showers.

On July 31, 2025, Licensing Program Analyst (LPA) Pang Lee conducted an unannounced visit to initiate and conclude the investigation into the complaint allegations noted above. Upon arrival, LPA Lee met with direct care staff Ratusione Nawavoli and explained the purpose of the visit. LPA Lee requested that Ratusione contact the facility's designated administrator (FDA), Tevita Kaloulasulasu. A brief phone interview was conducted with FDA Kaloulasulasu, who arrived at the facility approximately 30 minutes later to participate in the visit. The facility census was six residents with 1 staff member present. It was alleged that facility alarm was disturbing residents’ sleep. The investigation included observations and interviews with staff and residents. During today’s facility visit, it was observed that the fire alarm in resident room #6 had been detached from the ceiling due to continuous beeping. CONTINUED LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jul 31, 2025 · control 27-AS-20250730162729