Ivy Ridge Assisted Living

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not assist resident in a timely manner. Staff not preventing resident’s sleep from being disturbed by another resident. Staff is retaliating against resident. Staff not providing resident with meals in a timely manner.

On 02/12/25, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with assistant administrator Lezel Bello and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 33. It was reported that the facility staff did not assist a resident in a timely manner. The investigation involved interviews with staff, residents, and a review of records. LPA Lee interviewed 6 out of 7 residents who stated that they had no concerns about staff not assisting residents promptly. Additionally, these 6 residents reported they had not witnessed any falls where a resident was left unattended by staff. They also shared that they feel safe living in the facility. LPA Lee also interviewed 2 staff member and it was learned that Resident 1 (R1) experienced an unwitnessed fall in the bathroom. However, R1 was assisted promptly by care staff who heard the fall. Thethe state’s words, verbatim · CDSS document, Feb 12, 2025 · control 27-AS-20241217105430

Allegation investigated: Facility staff do not provide a safe environment for residents. Facility staff do not provide a comfortable environment for residents. Facility does not have sufficient number of bathrooms to meet residents need. Facility shower is in disrepair. Facility does not provide comfortable temperature for residents.

On 02/04/25 at 2:38 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with assistant administrator Lezel Bello and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 33. It was alleged that the facility staff did not provide a safe environment for residents. The investigation included interviews with staff, residents, and an outside agency, as well as observations. Of the residents interviewed, 6 out of 7 reported no concerns about the facility’s safety. These 6 residents expressed that they feel safe living in the facility. Additionally, 6 out of 7 of the residents interviewed reported not seeing other residents enter another resident’s room without permission. Four facility staff members denied the allegations, stating that they communicate daily about residents' needs. The outside agency also found no concerns regarding ththe state’s words, verbatim · CDSS document, Feb 4, 2025 · control 27-AS-20241125080927

Allegation investigated: Staff handle resident in rough manner while in care. Staff speak inappropriately to residents in care. Resident is sustaining unexplained injuries while in care. Facility freezer is in disrepair. Licensee is not addressing bed bug infestation at the facility. Staff stole from resident in care.

On 12/17/2024, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with assistant administrator Lezel Bello and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 34. A brief interview with conducted with administrator Lezel. An allegation was made that staff handle residents in a rough manner while in care and staff speak inappropriately to residents. The investigation included a review of records and interviews with staff and residents. LPA Lee interviewed 7 out of 7 residents, who each stated that they are not being handled in a rough manner and spoken to inappropriately by facility staff. Additionally, LPA Lee interviewed another individual from an outside agency, who reported not witnessing any instances of residents being handled roughly or spoken to inappropriately. Continued LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 17, 2024 · control 27-AS-20241003083728

Allegation investigated: Licensee is encouraging staff to falsify documentation regarding residents in care. Licensee does not ensure that residents are provided with activities while in care.

On 11/07/2024 at 10:22 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Assistant Administrator Lezel Bello and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 35. A brief interview with Lezel was conducted. It was alleged that licensee is encouraging staff to falsify documentation regarding resident’s care. This investigation consisted of records review and interview with facility staff. To investigate, LPA Lee conducted a review of resident records and interviewed facility staff. LPA Lee reviewed the files of five residents and found no indication to show that the facility staff falsified resident documentation regarding their care. 5 out 5 residents were interviewed to compare resident services to what was written on documentation. LPA found no discrepancies between the care that was provided stated by residents tthe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 27-AS-20240814165808

Allegation investigated: Unlawful eviction. Staff did not ensure the shower was not in disrepair.

On October 9, 2024, at 1:00 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced at the facility to conduct a complaint visit. LPA Lee met with Lezel Bello and explained the purpose of the visit: to deliver findings regarding the allegations mentioned above. The current resident census is 35. A brief interview was conducted with Administrator Assistant Lezel Bello. The department investigated the complaint alleging an unlawful eviction and alleging that staff did not ensure the shower was not in despair. The investigation revealed that Resident 1 (R1) received an eviction letter on August 1, 2024, due to frequent non-emergency calls made through the pull cord system and the main office phone line. R1 had moved into the facility on July 15, 2024. Records from the Emergency Call Log indicate that from July 15 to July 31, 2024, R1 activated the call system 26 times. The admission agreement and house rules do not specify a limit on call usage. Furthermore, R1 did not violate anthe state’s words, verbatim · CDSS document, Oct 10, 2024 · control 27-AS-20240730114922

Allegation investigated: Staff did not properly store medications.

On 10/1/24, Licensing Program Analyst (LPA) Tung Truong arrived unannounced to deliver the findings for complaint received on 6/19/2023. LPA met with Assistant Administrator Lezel Bello and explained the purpose of today’s visit. Throughout the course of the investigation, the Department conducted interviews and reviewed records. Based on records review, and staff and resident interviews, there is a preponderance of evidence that staff did not properly store medications. It was observed by the Department staff that medications were accessible to residents. It was learned that facility staff stored prescription medications to be administered throughout the day in a cart to save time from returning to the Medication Room on the second floor to obtain the medications. Although the cart was locked, facility staff and the administrator corroborated to the Department staff that a spare key was kept on top of the cart in a pen container and was easily assessable to anyone in the lobby, such athe state’s words, verbatim · CDSS document, Oct 1, 2024 · control 27-AS-20230619115335

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not ensure facility is free of pest.

On 08/28/2024 at 11:09 AM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Assistant Administrator Lezel Bello and explained the purpose of the visit. The purpose of this visit is to opened and delivered the complaint. The current census is 36. A brief interview with conducted with Administrator Hong Trinh. Allegation: Staff did not ensure facility is free of pest. It was alleged that staff did not ensure facility is free of pest. This investigation consisted of observations, interviews with staff and residents and records reviewed. Based on facility visits on 08/05/2024, 08/19/2024 and today’s visit 08/28/2024, LPA Lee did not observe any pest in the facility. LPA Lee interviewed 5 facility staff who denied the allegation and stated they have not seen any pest in the facility since the facility start services with pest control. LPA Lee also interviewed 7 out of 10 residents who stated they have not observed any rthe state’s words, verbatim · CDSS document, Aug 28, 2024 · control 27-AS-20240821100429

Allegation investigated: Facility staff did not provide clean linens for resident in care. Facility staff did not provide adequate laundry service to resident in care.

On 08/28/2024 at 12:30 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Assistant Administrator Lezel Bello and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 36. A brief interview with conducted with Administrator Hong Trinh. Allegations: Facility staff did not provide clean linens for resident in care and facility staff did not provide adequate laundry service to resident in care. It was alleged that facility staff did not provide clean linens for resident in care and that facility staff did not provide adequate laundry service to resident in care. This investigation consisted of observations, interviews with staff and residents and records reviewed. Based on facility visits on 08/05/2024, 08/19/2024 and today’s visit 08/28/2024, LPA Lee observed facility staff doing laundry. Continued LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 28, 2024 · control 27-AS-20240801135600

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility does not have an administrator. Staff does not maintain a resident's room in an organized and clean fashion. Facility has pests.

On 02/21/2024 at 12:57 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Med-Tech Tanisha Linzy and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 28. A brief interview with conducted with designated staff Hong Trinh via telephone. Allegation: Facility does not have an administrator. It was alleged that the facility does not have an administrator. This investigation consisted of interviews with facility staff and residents. LPA Lee interviewed 10 out of 10 residents who confirm that they don’t know and have never seen administrator Sunnie Kitnikone. In addition, 10 out of 10 residents referred Zoe and Lezel as the administrator to the facility. On 01/26/2024 licensee Pak Wu admitted that Sunnie Kitnikone is a friend of his, who also owns her own residential facility. Licensee explained that Sunnie Kitnikone was addedthe state’s words, verbatim · CDSS document, Feb 22, 2024 · control 27-AS-20240123145354

Allegation investigated: Staff does not maintain resident’s hygiene.

On 02/02/2024 at 1:37 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with care staff Ernie Inductivo and explained the purpose of the visit. Care staff called designated person in charge, Hong Trinh, who stated she won't be able to join the visit. LPA Lee explained the purpose of this visit is to deliver complaint findings for the allegations above to both Hong Trinh and Ernie Inductivo. The census is 29. Allegation: Staff did not maintain residents’ hygiene. It was alleged that staff did not maintain residents’ hygiene. This investigation consisted of records reviewed, observations, interviews with staff and residents. LPA Lee interviewed 9 out of 9 residents and 7 out of 9 residents have no concerns with staff not maintaining residents’ hygiene. On 12/14/2023 during a complaint investigation LPA Lee observed 10 residents in the common area and the 10 residents appeared to look clean. Continued LIC 9009-C Unsubstthe state’s words, verbatim · CDSS document, Feb 2, 2024 · control 27-AS-20231208105830

Allegation investigated: Staff does not keep the facility free of pest. staff does not maintain the facility in clean and sanitary condition.

On 12/14/2023 at 8:15 AM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with House Manager Lezel Bello and explained the purpose of the visit. The purpose of this visit is to open and deliver complaint finding for the allegations above. The current census is 26 with 2 caregivers, 1 med-tech, 1 cook, 1 house manager and 1 maintenance staff present. At 2:45 PM, both Licensee Pak Wu and Licensee/administrator Hong Trinh arrived to the facility. Allegation: Staff does not keep the facility free of pest. It was alleged that staff does not keep the facility free of pest. This investigation consisted of observations, records reviewed, interviews with staffs, residents, and the resident family member. At 9:16 AM, LPA Lee toured resident 1 (R1) room. It was observed that (R1) mattress and bed sheets had numerous bed buds. LPA Lee also observed multiple bedbugs on the carpet in (R1) room. Furthermore, LPA Lee interviewed 12 rethe state’s words, verbatim · CDSS document, Dec 14, 2023 · control 27-AS-20231204130717

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff are not assisting resident with bathing Facility staff are not assisting resident with personal care Staff are not providing adequate food service to resident(s)

Licensing Program Analyst (LPA) Tung Truong conducted an unannounced facility visit to complete and deliver findings for a complaint investigation received on 9/8/23. LPA met with Assistant Administrator Lezel Bello and explained the purpose of today’s visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on record reviews, and staff and resident interviews, there is not a preponderance of evidence to substantiate the allegations mentioned above. LPA interviewed resident R1, R1 corroborated that facility staff do provide adequate food services but stated that food tasted “pretty bad”. R1 stated that staff do assist R1 with bathing once a week and personal hygiene needs. R1 stated that she can do her own grooming and doesn’t expect staff to do it for her. Based on staff interviews, staff stated that they do assist resident R1 with bathing and personal hygiene needs. Staff reported that R1 has no skin issues or bed sores. Continued on 909the state’s words, verbatim · CDSS document, Nov 30, 2023 · control 27-AS-20230908102235

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.