Abounding Love Home Care

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Janira Arreola conducted an unannounced annual required visit. LPA was granted entry and met with Administrator, Aurora Cuasay, who was informed of the purpose of the visit. At the time of the visit there was (3) staff and (4) residents present. The facility is a one story home (4) bedrooms and (2) bathrooms. No pools or firearms are housed at the facility. The facility is approved for (6) non ambulatory clients. Physical plant, floors, windows, and doors were observed to be clean. Fixtures and furniture were in good repair were present. The outdoor area had a shaded area and seating for client, and was free of hazards. LPA observed hygiene supplies for residents, PPE, clean linens. There are designated locked areas for sharps, dangerous objects, cleaning supplies, and medications. The smoke detector and carbon monoxide are operational, and the hot water temperature 114F. There are emergency supplies such as emergency lighting, complete first aid kit, emergency food and water. The emergency exits paths are clear and free of obstructions. LPA observed facility exceeded the required 2-day supply of perishable and 7-day supply of non-perishable foods. LPA reviewed the facility's emergency and disaster plan and infectious control plan. Required postings were found in the facility. The listed administrator has a current administrator's certificate. LPAs checked (3) staff files and (4) resident files all which contained the required paperwork. The facility does not handle any personal and incidental funds for residents. Medications were audited and observed to be on Medication Lists, originally received containers, and had required labeling. No deficiencies were cited at the time of the visit. An exit interview was conducted where this report was reviewed and provided.the state’s words, verbatim · CDSS document, May 7, 2026

Allegation investigated: Resident was left down on the floor for an extended period of time after falling. Staff did not prevent self harming behavior.

On October 8, 2025, at approximately 8:30 AM, Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced follow-up visit regarding a complaint. During the visit, LPA Richard met with staff member Orlando Trajico. LPA explained the purpose of the visit. Later, LPA Richard was joined by the Administrator, Cheryl Dela Cruz. The investigation included the following actions: The LPA conducted interviews with the Administrator (A1) and two staff members (S1 and S2), one resident( R2) Additionally, the LPA interviewed the Placement Agency, Innovage (PAI). The LPA obtained and reviewed the Resident Roster and the Staff Roster dated 07/01/25. The LPA attempted to obtain and review the resident records for Resident R1, specifically the Face Sheet, Admission Agreement, Physician’s Report, or LIC 602A. However, the LPA was unable to access the resident's records, as it had been over three years since the resident was discharged. According to Title 22 regulations, the facility is not required to keep records on file after a resident has been discharged for over three years. Unsubstantiated Allegation: Resident was left down on the floor for an extended period of time after falling. The complaint alleged that a resident was hospitalized after being on the floor for more than 12 hours. On October 8, 2025, at approximately 9:00 AM, LPA Richard interviewed the Administrator (A1), who stated that the resident had been at the facility for just over three weeks. During the first three days of the resident's stay, R1 began exhibiting behaviors that were not previously disclosed during the pre-assessment. LPA Richard also interviewed two staff members, referred to as Staff #1 and Staff #2 (S1-S2), who reported that the resident would slide down from the bed to the floor and yell and scream. LPA interviewed one resident (R2) who stated that R2 likes living there, and the staff helps R2 when requesting assistance. On May 7, 2022, the staff had to call 911 to take the resident to the hospital due to R1 shouting and screaming; this was the last time the resident was at the facility. On October 6, 2025, LPA Richard contacted the Reporting Party to gather more information about the complaint filed with the department; however, the Reporting Party was no longer working there, and no additional information was provided. On October 8, 2025, LPA Richard interviewed the social worker from the Placement Agency, Innovage (PAI), but was unable to obtain any information about the resident's whereabouts. On October 08, 2025, LPA was unable to interview resident #1 (R1) due to R1's whereabouts being unknown. Based on the evidence gathered, interviews conducted, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED. Allegation #2: Staff did not prevent self-harming behavior. The complaint stated that resident R1 had a blanket wrapped around their neck and expressed a desire to harm themselves. On October 8, 2025, at approximately 9:00 AM, LPA Richard interviewed the Administrator (A1), who mentioned that R1 had been at the facility for just over three weeks. During the first three days of R1's stay, R1 began exhibiting behaviors that had not been disclosed during the pre-assessment, including yelling, screaming, and expressing a desire to harm themselves and others. This behavior prompted the staff to call 911 on May 7, 2022. LPA Richard also interviewed two staff members (S1 and S2), who confirmed that R1 would frequently yell, shout, and scream, and the staff felt the necessity of calling 911 to take R1 to the hospital. This incident marked R1's last time R1 was at the facility. LPA interviewed one resident (R2) who stated that R2 likes living there, and the staff helps R2 when requesting assistance. On October 6, 2025, LPA Richard contacted the Reporting Party to gather more information regarding the complaint filed with the department. However, the Reporting Party was no longer employed at the place where the phone number was provided, and they could not provide any new information. On October 8, 2025, LPA Richard interviewed the social worker from the Innovage placement agency, who was also unable to provide any information about R1's whereabouts. On October 08, 2025, LPA was unable to interview R1 due to R1's whereabouts being unknown. Based on the evidence gathered, interviews conducted, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED. No deficiencies cited. An exit interview was conducted, and a copy of the Complaint Report was given to the staff, Orlando Trajico.the state’s words, verbatim · CDSS document, Oct 8, 2025 · control 18-AS-20220509164352

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kathleen Banrasavong arrived unannounced to conduct an annual inspection. Upon arrival LPA was greeted by facility staff and granted entry. LPA began inspection with introduction and visit purpose. Upon arrival LPA learned that five (5) clients live at this facility. There was two (2) staff members present. The Licensee/ Administrator, Cheryl G Dela Cruz came to conduct and completed the facility tour. Client Records/Incident Reports/Clients Rights Information: LPA reviewed client records. Five (5) records were reviewed. LPA reviewed for identification and emergency information, admission agreement, medical assessment, and TB test results, needs and service plans, placement, functional assessment, centrally stored medication/destruction records, safeguard for personal property/valuables, and personal rights notification. Personnel Records/Training/ Staffing/ Administration: LPA reviewed employee records. Three (3) records were reviewed. LPA reviewed employee records for first aid certification, criminal record clearance or an exemption, health screening and TB test results, employee rights, training verification, and current administrative organization. Cheryl G Dela Cruz Administrator’s certificate expiration date is 06/01/2024. Food Service: Food prep areas are clean and organized. Food supply meets the requirement of one (1) week supply of nonperishable and two (2) day supply of perishables. Emergency food and water supply is present. There is a location for sharps in the kitchen. Physical Plant and Safety of Environment/Operational Requirements: LPA toured the facility inside and outside. LPA observed the facility to be clean and in good repair. The facility is maintained at 75 degrees for the client’s comfort. Lighting is sufficient for safety. Water temperature measured 107.0 degrees F. Laundry is done in the laundry room. There is a locked closet for storing laundry soap, cleaning supplies and chemicals in the closet located in the garage. All outdoor and indoor passageways are free of obstruction. Emergency lighting is available. There is a telephone working at this location. LPA dialed the facility’s landline number, which rang and was operable. The LIC 610, emergency disaster plan is maintained. There are no firearms at this facility. There is one (1) secured fireplace at this facility. There is not a pool at the facility. There is two (2) secured gates that has a self-latching lock on the northwest and northeast sides, of the house. LPA observed emergency supplies and one (1) first aid kit. The last emergency fire drill was conducted on 11/20/2023. Infection Control: The LPA observed the hand washing stations in the facility restrooms and kitchen had hand hygiene supplies and hand washing signs. LPA observed PPE equipment and cleaning supplies to do regular cleaning of the facility. LPA reviewed the facility's infection control plan which met department requirements. LPA reviewed staff records and found that all staff had infection control training. Medications/Health Related Services/Incidental Medical Services: The medications are centrally stored. There is a locked cabinet allocated for medication storage. Centrally stored medication and destruction logs are maintained separately. LPA reviewed medication logs and observed that they were dispensed accurately. LPA made observation throughout the inspection process to assess if the facility remains in conformity with the State Fire Marshall regulations. LPA observed seven (7) dual smoke detectors and carbon monoxide detectors throughout the facility. There was one (1) fire extinguishers on site, date bought was 05/15/2024. Pursuant to Title 22 of The California Code of Regulations Division 6, there are zero (0) deficiencies observed. An exit interview was conducted, this LIC 809 was reviewed with, and a copy of this report was provided to Licensee, Cheryl G Dela Cruz.the state’s words, verbatim · CDSS document, May 15, 2024

The state marks this report as 6 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.