Campbell's Loving Home Care

Allegation investigated: Licensee serves residents expired food. Licensee yells at residents Residents are not receiving appropriate care when falls occur.

Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Caregiver Sonia Lopez who assisted with today’s visit. Administrator Lalaine Campbell and Licensee Charles Campbell were notified by telephone. The investigation consisted of the following: During the initial visit conducted on 12/31/2024, LPA Seo Jeon conducted a tour of the interior/exterior areas of the facility, conducted a review of records, obtained, and requested copies of pertinent documentation. LPA interviewed residents and staff. LPA did not find any health and safety concerns. The Administrator was advised that at the time of visit additional time is needed and that follow-up visits and or telephone calls are necessary before reaching investigation findings. During today’s visit LPA Gutierrez reviewed four (4) residents files, and inspected kitchen refrigerator and pantry for expired food. LPA interviewed Licensee, Administrator, staff #1 and residents 1-4 (R1-R4). SEE LIC 9099C Unsubstantiated In regard to the allegation “Licensee serves residents expired food”, it is alleged that residents are served expired food from freezer outside. During interviews with Licensee, Administrator and staff all three (3) stated that residents are never served expired food. Administrator stated that they are always going to store to replenish food. There is no expired food in home and freezer outside is only used for overflow. S1 stated that he/she has never used the freezer outside and the only time they have witnessed it being used was maybe for storage for a turkey for thanksgiving. During interviews with residents three (3) out of four (4) stated to their knowledge they have never eaten expired food. When asked if they liked the food being served all three stated they did. One (1) resident was confused by questions and did not answer. LPA inspected refrigerator, freezer, and pantry and did not observe any expired food. LPA observed a sufficient supply of fresh foods along with a sufficient supply of canned foods. In regard to the allegation” Licensee yells at residents”, it is alleged that Administrator yells at residents. During interview with Licensee, Administrator, and staff all three (3) stated that staff has never yelled at a resident in care. Administrator stated that the residents are well taken care of and that the allegations make them sick. During interviews with residents two (2) out of four (4) stated that staff has never yelled at them at they are treated with respect. One (1) resident R1 stated that Administrator has yelled at him/her but out of frustration because they forget a lot. One (1) resident was confused by questions and did not answer LPA. In regard to the allegation” Residents are not receiving appropriate care when falls occur.”, It is alleged that facility refuses to call 911 if a resident has a fall. During interview with Licensee, Administrator, and staff all three (3) stated that there has been no falls with residents in care. All staff stated that they would call 911 if there was any kind of fall. LPA reviewed all four (4) residents files and did not see any doctor or hospital paperwork indicating any falls. During interviews with residents three (3) out of four (4) stated they have not fallen therefore have never had to call 911. One (1) resident was confused by questions and did not answer LPA. Three of the residents in care receive hospice care and no reports of a fall are indicated in there hospice folders. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Sonia Lopez Caregiver and a copy of this report was provided.the state’s words, verbatim · CDSS document, Feb 28, 2026 · control 18-AS-20241223130927

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Toni Nwala and LPA Seo Jeon conducted an unannounced annual required visit. Upon entry, LPA was greeted by Lalaine Campbell, Administrator, and informed the administrator of the purpose of the visit. At the time of the visit, there were two (2) staff members and four (4) residents present. The facility is a one-story home with three (3) bedrooms and three (3) bathrooms, including an attached garage. There are no pools or known firearms on the premises. LPA observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department requirements. The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. The outdoor area was free of hazards. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked and inaccessible to residents. Both the smoke detector and carbon monoxide detector were operational, and the hot water temperature was 106°F. Fire extinguisher located at kitchen wall and has purchase tag dated 1-10-2026. The facility’s kitchen was clean and equipped to prepare food. The facility maintained the required two-day supply of perishable foods and a seven-day supply of non-perishable foods. LPA reviewed files for four (4) staff members, confirming criminal clearances, updated training, and CPR/First Aid certification. Four resident files were reviewed and contained all required documentationthe state’s words, verbatim · CDSS document, Feb 13, 2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced annual required visit. Upon entry, LPA was greeted by Lalaine Campbell, Administrator, and informed them of the purpose of the visit. At the time of the visit, there were two (2) staff members and four (4) residents present. Facility Overview: The facility is a one-story home with three (3) bedrooms and three (3) bathrooms, including an attached garage. There are no pools or known firearms on the premises. Infection Control: LPA observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department requirements. Physical Plant: The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. The outdoor area was free of hazards. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked and inaccessible to residents. Both the smoke detector and carbon monoxide detector were operational, and the hot water temperature was 106°F. Fire extinguisher located at kitchen wall and has purchase tag dated 1-5-2025. Food Service: The facility’s kitchen was clean and equipped to prepare food. The facility maintained the required two-day supply of perishable foods and a seven-day supply of non-perishable foods. Care & Supervision/Administration: Adequate staff were present to supervise clients during the visit. The administrator holds a current administrator’s certificate. Continued on LIC809-C.... Record Review and Resident/Staff Files: LPA reviewed files for five (5) staff members, confirming criminal clearances, updated training, and CPR/First Aid certification. Four resident files were reviewed and contained all required documentation. Health-Related Services/Incidental Medical Services: All resident medications were securely locked. LPA reviewed medications for four (4) residents, confirming that all medications were listed on the log and accounted for. Disaster Preparedness: LPA reviewed the facility’s emergency and disaster plan, including documentation of the last fire drill conducted in November 2024, but no log had been created prior drills. Technical violation was issued. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed and provided.the state’s words, verbatim · CDSS document, Feb 24, 2025

Allegation investigated: Resident is being financially abused while in care Resident is being neglected while in care Resident is being isolated while in care Resident’s personal rights are being violated while in care Resident was left without oxygen for 30 minutes while in care

Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Charles Campbell and explained the purpose of the visit. During the course of the investigation, records were reviewed, and interviews were conducted with facility staff members, residents, and witnesses. On October 19, 2023, Community Care Licensing received a complaint alleging that resident is being financially abused while in care, resident is being neglected while in care, resident is being isolated while in care, resident’ personal rights are being violated while in care, resident was left without oxygen for 30 minutes while in care. (Continued on page 2) Unsubstantiated (Continued from page 1) In regard to the allegation that Resident is being financially abused while in care, facility records revealed Resident #1 (R1) did not need assistance in managing their cash resources and managed their own finances. It was also documented that R1 has a Power of Attorney (POA). Information obtained from interviews with R1 indicated that there were no concerns and denied being financially abused. Interviews with staff denied that R1 was being financially abused while in care. Regarding allegation that Resident is being neglected while in care, facility records revealed that R1 was under the care of a hospice agency. Hospice agency staff observed R1 conducted body inspections weekly and reviewed medications. Interview with R1 denied that R1 was being neglected. Interviews with staff denied that R1 was being neglected while in care. Regarding allegation “Resident is being isolated while in care”. Records were reviewed and interviews were conducted with facility staff members, RCFE residents and witnesses. The Facility records revealed that R1 received visits from visitors, was under Hospice care and was seen on a weekly basis. Interviews with staff and witnesses revealed that R1 communicated with staff and witnesses. Regarding the allegation “Resident’s personal rights are being violated while in care”. Records were reviewed, and interviews were conducted with facility staff members, RCFE residents and witnesses. The Facility records revealed that R1 had no personal rights were violated. Interview with R1 denied that R1’s personal rights were being violated. (Continued on page 3) (Continued from page 2) Regarding the allegation “Resident was left without oxygen for 30 minutes while in care”. Records were reviewed, and interviews were conducted with facility staff members, RCFE residents and witnesses. The Facility records revealed that R1 used oxygen as needed and was able to administer handheld nebulizer. Interview with R1 denied that R1 was left without oxygen for 30 minutes. Therefore, the allegations of resident is being financially abused while in care, resident is being neglected while in care, resident is being isolated while in care, resident’ personal rights are being violated while in care, and resident was left without oxygen for 30 minutes while in care is Unsubstantiated. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Charles Campbell and a copy of this report along with LIC811- Confidential Names list was provided.the state’s words, verbatim · CDSS document, Apr 5, 2024 · control 18-AS-20231019131403

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced for the purpose of conducting the annual inspection. LPA Colvin met with caregiver Lalaine Campbell and informed her of the purpose of today's inspection. Below is a summary of what was observed: Infection Control: LPA Colvin observed that the facility has an updated Infection Control Plan on file and is demonstrating best practices in the facility to maintain a healthy environment for staff and residents. Such measures include: soap and disposable (one-time use) towels at hand washing stations, and tight-fitting lids on trash cans. Staffing & Staff Records: LPA Colvin confirmed that there are sufficient staff present to meet the needs of residents. LPA Colvin observed that S1 has been working at the facility for two years and does not have criminal record clearance associated to the facility. In S1's file, LPA Colvin observed a written request from the Administrator to the Licensing office, dated 2/7/24, requesting to associate S1 to the facility. This request did not include the required information to process the transfer. LPA Colvin additionally observed a criminal background clearance transfer request in S1's file which was also incomplete, as it was missing S1's background clearance number. Deficiency cited. When a facility has staff present who do not have a criminal background clearance transferred to the facility, a civil penalty of $100 a day for every day the person is at the facility is assessed. LPA Colvin will be assessing a $500 civil penalty ($100 a day for 5 days), which is the maximum that can be assessed unless the violation is repeated. Incidental Medical Services: LPA Colvin observed that resident medication is locked in the hallway and inaccessible to residents. Physical Plant: LPA Colvin toured the facility and observed that there a sufficient bedrooms and bathrooms for both staff and residents. LPA Colvin observed the required furniture and linen to be present and in good condition in resident bedrooms. LPA Colvin measured the hot water in the bathroom faucets to be 106.8 degrees. LPA Colvin tested the facility's carbon monoxide alarm and smoke detectors and found them to be operational. LPA Colvin observed that sharp objects like knives were locked in the kitchen away from residents' reach. LPA Colvin observed sufficient supply of perishable and non-perishable food and utensils and dishes for the residents in care. Due to time constraints, the annual will be continued on a later date. Observations were documented and will be addressed during the annual continuation. An exit interview was conducted with Caregiver Lalaine Campbell and a copy of this report, LIC809D, LIC421BG, and appeal rights were provided.the state’s words, verbatim · CDSS document, Feb 29, 2024