Hovley Care

Type of visit: Required - 1 Year

On 08/4/2026, Licensing Program Analyst (LPA) Toni Nwala made an unannounced visit to the facility to conduct a required annual inspection. LPA were greeted and granted entry by caregiver Alicia Sical who was informed of the purpose of the visit. At the time of visit there were four residents home. LPA toured the facility and reviewed records. During the tour, LPA observed the facility is made up of a one (1) story home with four (4) resident bedrooms, two (2) bathrooms, a living room, dining room and office/laundry room. All client bedrooms had the required furniture and lighting. LPA toured the facility's exterior and observed outdoor pathways were free of obstructions. Outdoor shaded seating area is available for the residents in care. LPA observed a hallway cabinet filled with clean towels, blankets, and linen, available for the residents. LPA toured the kitchen and observed the facility has a 2-day supply of perishable foods and more than a 7-day supply of non-perishable foods, which are stored in a safe and healthful manner. LPA observed knives and sharp instruments secured in locked kitchen cabinets. Cleaning solutions and disinfectants are secured in the garage. Caregiver tested one (1) of the smoke alarms/carbon monoxide detectors and LPA observed it to be operational. LPA also observed two (3) charged fire extinguishers mounted throughout the facility with an inspection date of March 11, 2026. Medications are secured in a locked cabinet stored in kitchen area. Water temperature was tested and within regulation LPA reviewed the Medication Administration Record along with the physical medications and did not discover any discrepancies. LPA reviewed resident files and observed residents had signed admission agreements. Exit signs, emergency contact information, client's personal rights, and complaint information are visibly posted throughout the facility . During today's visit, LPA did not observe any issues or concerns. An exit interview was conducted, and a copy of this report was reviewed and provided to Caregiver Alicia Sical.the state’s words, verbatim · CDSS document, Aug 4, 2026

Allegation investigated: Staff did not prevent a resident from hitting another resident while in care. Staff are not providing adequate care and supervision.

On March 26, 2026, at approximately 10:00 AM, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent unannounced complaint visit. The LPA met with the Administrator, Svetlana Calamaro (A1), and explained the purpose of this visit. The investigation included the following: The LPA conducted interviews with the Administrator (A1), one staff member (S1), and three residents (R2-R4). The LPA also reviewed and obtained several documents, including the Client Roster, Staff Roster, and CPR/AED/First-Aid Certificates for five staff members. Additionally, a copy of (R1)’s face sheet, the Admission Agreement dated March 6, 2021, (C1)’s Physician’s Report for Community Care Facilities (dated March 19, 2023), Medication Administration Records (MAR) from May 2023, and records of hospital visits and discharges (dated February 22, 2023) were examined. The investigation also included the Unusual Incident Report (UIR) dated 03/21/2023, staff schedules, and a copy of the Death Report (UIR) dated December 8, 2023, which was also reviewed. Unsubstantiated Allegation #1: Staff did not prevent a resident from hitting another resident while in care. The complaint alleged that on March 18, 2023, a disclosure stated that a resident had struck Resident 1 (R1). On March 26, 2026, LPA Richard interviewed the administrator (A1), who denied the allegation and explained that R1 is very active. R1 is somewhat hard of hearing and tends to raise their voice when talking to staff and other residents. A1 also mentioned that R1 has a one-on-one staff member with them at all times. During the same interviews, LPA spoke with a staff member (S1), who also denied the allegation and confirmed that no residents would ever hit R1. S1 noted that R1's hearing issues require speaking loudly to communicate effectively. Additionally, LPA interviewed three other residents (R2, R3, and R4), who denied ever being struck by staff or other residents. On March 26, 2026, LPA interviewed a family member (FM) of resident R4. The FM shared that the facility's staff are excellent at caring for residents, noting they visit every week. The FM has never witnessed any residents behaving aggressively or hitting each other, and described the facility as always quiet and pleasant. During the review of facility records on March 26, 2026, Unusual Incident Reports were submitted to the Community Care Licensing Department (CCLD) regarding the incident that occurred on March 18, 2023. On March 24, 2026, the LPA contacted the responsible party (RP), who also denied the allegation. The RP stated that they live one mile from the facility and visit R1 frequently, emphasizing that the facility staff do their best to care for R1. Unfortunately, the LPA was unable to interview R1, as R1 passed away at Eisenhower Hospital on December 8, 2023. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. Allegation #2: Staff is not providing adequate care and supervision. The complaint alleged that the staff was not providing proper care to the residents. On March 26, 2026, LPA Richard interviewed the Administrator (A1), who denied that the facility provided adequate supervision for the residents. The facility always has three staff members on duty. If the residents are outside, at least one staff member is always nearby. Resident 1 (R1) had a one-on-one interaction with a staff member while outside R1's room. During the same visit, LPA Richard interviewed one staff member (S1), who also denied the allegation and stated that residents sometimes go shopping, to the movies, attend local concerts, and go for walks. Additionally, LPA Richard spoke with three residents (R2-R4), all of whom denied ever being left alone at the facility and stated that the staff was excellent in caring for them. On March 26, 2026, LPA interviewed a family member (FM) for R4, who denied that the facility lacks sufficient supervision. FM also mentioned that a staff member is always with the residents. LPA Richard also contacted the responsible party (RP), who denied the allegations and stated that sufficient staff were present during the visit with R1. On March 26, 2026, LPA reviewed the facility staff members' schedules and found that three staff members are present for each shift, including the administrator. Unfortunately, LPA Richard was unable to interview R1, as R1 passed away at Eisenhower Hospital on December 8, 2023. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted. A copy of the report was provided to Administrator Svetlana Calamaro.the state’s words, verbatim · CDSS document, Mar 26, 2026 · control 18-AS-20230320123356

Allegation investigated: Staff is verbally abusing a resident while in care. Staff are recording a resident's conversations without their consent.

On March 26, 2026, at approximately 10:00 AM, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent unannounced complaint visit. The LPA met with the Administrator, Svetlana Calamaro (A1), and explained the purpose of this visit. The investigation included the following: The LPA conducted interviews with the Administrator (A1), one staff member (S1), and three residents (R2-R4). The LPA also reviewed and obtained several documents, including the Client Roster, Staff Roster, and CPR/AED/First-Aid Certificates for five staff members. Additionally, a copy of (R1)’s face sheet, the Admission Agreement dated March 6, 2021, (C1)’s Physician’s Report for Community Care Facilities (dated March 19, 2023), Medication Administration Records (MAR) from May 2023, and records of hospital visits and discharges (dated February 22, 2023) were examined. The investigation also included staff schedules, and a copy of the Death Report (UIR) dated December 8, 2023, which was also reviewed. Unsubstantiated Allegation #1: Staff is verbally abusing a resident while in care. The complaint alleged that staff verbally abused the residents while in care. On March 26, 2026, the LPA interviewed the Administrator (A1), who denied the allegation and stated that staff members would not curse or use inappropriate language toward any residents. During the same interview, the LPA interviewed one staff member (S1), who also denied ever verbally abusing R1 or any other residents. The LPA also interviewed three residents (R2-R4), all of whom denied being verbally abused by staff. Additionally, the LPA interviewed R4's family member (FM), who denied witnessing any staff verbally abusing residents. The FM mentioned that they visit quite often each week. On March 24, 2026, the LPA interviewed the responsible party (RP), who did not recall any of the allegations and said that the facility treated R1 with the most respect while R1 lived there. The LPA further interviewed the Placement Agency (PA), which denied the allegation and stated that it had never witnessed staff verbally abuse R1 in its presence. On March 26, 2026, the LPA reviewed the facility documents. There was no Unusual Incident Report faxed to the Community Care Licensing Department (CCLD). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. Allegation #2: Staff recording a resident’s conversations without consent. The complaint alleged that staff recorded conversations on their phones without consent. On March 26, 2026, the LPA interviewed the administrator (A1), who denied the allegation and stated that resident #1 (R1) was always screaming while on the phone. We could not record the conversation because R1 used the facility phone. Additionally, it is illegal to record someone without their consent. The LPA also interviewed one staff member (S1), who denied the allegation and stated they had no reason to record R1's conversations. The LPA interviewed three residents (R2-R4), who were unaware of any recorded conversations. Furthermore, the LPA interviewed the responsible party (RP), who did not remember the allegation and stated they did not know anything about recorded conversations. The LPA also interviewed the Placement Agency (PA), which was unaware of any allegations that conversations were recorded, as the facility has no cameras inside or outside. On March 26, 2026, the LPA reviewed the facility documents. There was no Unusual Incident Report faxed to the Community Care Licensing Department (CCLD) about that. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted. A copy of the report was provided to the Administrator Svetlana Calamaro.the state’s words, verbatim · CDSS document, Mar 26, 2026 · control 18-AS-20230912081257

Type of visit: Required - 1 Year

On 06/30/2025, Licensing Program Analyst (LPA) Debbie Palacios made an unannounced visit to the facility to conduct a required annual inspection. LPA were greeted and granted entry by caregiver Alicia Sical who was informed of the purpose of the visit; Licensee Svetlana Calamaro arrived to the facility shortly after. Licensee, Shane Selburn and HM, Hans Laske arrived during the visit. LPA toured the facility and reviewed records. During the tour, LPA observed the facility is made up of a one (1) story home with four (4) resident bedrooms, two (2) bathrooms, a living room, dining room and office/laundry room. All client bedrooms had the required furniture and lighting. LPA toured the facility's exterior and observed outdoor pathways were free of obstructions. Outdoor shaded seating area is available for the residents in care. LPA observed a hallway cabinet filled with clean towels, blankets, and linen, available for the residents. LPA toured the kitchen and observed the facility has a 2-day supply of perishable foods and more than a 7-day supply of non-perishable foods, which are stored in a safe and healthful manner. LPA observed knives and sharp instruments secured in locked kitchen cabinets. Cleaning solutions and disinfectants are secured in the garage. Caregiver tested one (1) of the smoke alarms/carbon monoxide detectors and LPA observed it to be operational. LPA also observed two (3) charged fire extinguishers mounted throughout the facility. Medications are secured in a locked cabinet stored in kitchen area. LPA reviewed the Medication Administration Record along with the physical medications and did not discover any discrepancies. LPA reviewed resident files and observed residents had signed admission agreements. Exit signs, emergency contact information, client's personal rights, and complaint information are visibly posted throughout the facility . During today's visit, LPA did not observe any issues or concerns. An exit interview was conducted, and a copy of this report was reviewed and provided to Licensee Svetlana Calamaro.the state’s words, verbatim · CDSS document, Jun 30, 2025

Allegation investigated: Resident do not have appropriate laundry services Resident is left soiled while in care Staff do not meet a resident's catheter needs Staff did not seek timely medical attention for a resident

On 4/17/2025 at 12:10 PM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to deliver the findings of the above allegations. LPA Serrano met with administrator Svetlana Calamaro to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staffs as well as facility observation. Allegation #1: Resident do not have appropriate laundry services – Based on observation of laundry room (washer and dryer), and information received during interviews LPA was unable to corroborate the allegation. During today’s visit, LPA observed the facility’s washer and dryer are currently operating. Allegation #2: Resident is left soiled while in care - Based on interviews with staff and administrator, and information received during the investigation, *** Continuation in LIC9099C *** Unsubstantiated LPA did not find evidence to corroborate the allegations. It indicated that resident #1 (R1) was receiving additional services from an outside source (home health). The death report indicated that R1 passed away 1.5 years ago at the hospital. Additional interview with witnesses and the alleged victim were unable to be conducted at this time due to unavailability. Allegation #3 Staff do not meet a resident's catheter needs - Based on interviews with staff and administrator, and information received during the investigation, LPA did not find evidence to corroborate the allegations. It indicated that resident #1 (R1) was receiving additional services from an outside source (home health). The death report indicated that R1 passed away 1.5 years ago at the hospital. Additional interview with witnesses and the alleged victim were unable to be conducted at this time due to unavailability. Allegation #4 Staff did not seek timely medical attention for a resident – Based on interview and information received, it indicated that resident #2 (R2) was receiving additional services from an outside source (hospice care). R2 passed away in 2021. Information received during the investigation did not corroborate with the allegation. Additional interview with witnesses and the alleged victim were unable to be conducted at this time due to unavailability. During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted where this report, LIC9099, LIC9099C were discussed and provided to Administrator Svetlana Calamaro.the state’s words, verbatim · CDSS document, Apr 17, 2025 · control 18-AS-20210818093958

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Sara Martinez conducted an unannounced annual required visit. LPA was granted entry and met with caregiver Alicia Sical-Castenada, who was informed of the purpose of the visit. At the time of the visit there was one (1) staff and three (3) resident present. LPA conducted a tour of the interior and exterior, reviewed facility documents and conducted interviews. LPA observed the following: Physical plant, floors, windows, and doors were observed to be clean. Fixtures and furniture were in good repair were present. The outdoor area was observed to be free of hazards. LPA observed outdoor furniture and shaded area for clients. Facility pool had a locked gate. Detergents, cleaning solutions, and sharp and dangerous objects were observed to be locked and inaccessible. The smoke detector and carbon monoxide was operational, and the hot water temperature met department requirements. Facility kitchen had the ability to prepare food in clean environment and possessed equipment in good working condition. LPA observed the facility met the required 2-day supply of perishable and 7-day supply of non-perishable foods. Records review revealed Licensee has not paid their annual fee since 2021. A deficiency cited under Title 22 Regulation 87156(a) will be issued. LPA reviewed two (2) staff files and training. Records review of Staff One (S1) and Staff Two (S2) did not have updated CPR/First Aid training in their file. Last documented training completed for CPR/First Aid for S1 and S2 was in 2019. A deficiency cited under Healthy and Safety Code 1569.618(c)(3) will be issued. All staff have the required personnel records on file and criminal record clearance. Two (2) resident files were reviewed and possessed all required paperwork which included Admissions Agreement and Physician's Report. Resident medication was centrally stored and locked in a cabinet located in the kitchen. Facility had a centrally stored medication list dated 03/14/2024 for Resident One (R1) that had inconsistencies with the medication available at the facility A deficiency cited under Title 22 Regulation 87465(a)(6) will be issued. LPA reviewed the facility's emergency and disaster plan. All facility exits were clear from obstructions. LPA observed emergency supplies and first aid kit with all required items. Fire extinguishers were fully charged and inspected. Facility did not have written documentation of quarterly disaster drills being conducted in the year of 2024. A deficiency cited under Healthy and Safety Code 1569.695(c) will be issued. An exit interview was conducted where a copy of this report, LIC 809-D, LIC 811, and appeal rights was provided to caregiver Sical-Castenada.the state’s words, verbatim · CDSS document, Jun 27, 2024

The state marks this report as 4 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.