Vista Corona Senior Living

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Allegation investigated: Staff did not treat resident with dignity. Staff retaliated against resident. Staff did not ensure resident's room was clean.

On 8/27/2026, Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Administrator Andrea Perez and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, and record reviews. For the allegation, Staff did not treat client with dignity. During staff interviews six out of the six staff stated they have not disrespected or mistreated a resident. During resident interviews six out of the six residents stated they have not been disrespected or mistreated by staff. For the allegation, Staff retaliated against resident. During staff interviews six out of the six staff stated they have not retaliated against a resident. During resident interviews six out of the six residents stated they have not been retaliated by staff. Unsubstantiated For the allegation, Staff did not ensure resident's room was clean. During staff interviews six out of the six staff stated resident rooms are being cleaned. During resident interview, six out of the six residents stated their rooms are being cleaned by staff. During record review, LPA Rico observed each resident has their designated housekeeping day. Based on the evidence found during the investigation, the three allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Andrea Perez.the state’s words, verbatim · CDSS document, Aug 27, 2026 · control 56-AS-20260406102253

Allegation investigated: Insufficient food services. Licensee does not ensure that the facility is kept free from pests. Licensee does not ensure that residents are provided with activities.

Licensing Program Analyst (LPA) Andrew Martinez made an unannounced visit to the facility for the purpose of completing an investigation into the above complaint allegations. LPA met with Executive Director, Andrea Perez, and explained the reason for the visit. Today’s visit consisted of observation, staff and resident interviews, records review and obtaining pertinent documents relating to the investigation. For the allegation: Insufficient food services. Based on LPA's observation, the facility has an ample supply of food for residents in care with extra supply of prepared items during lunchtime meal service. Based on staff interviews, five (5) out of six (6) staff stated there are no issues with having enough food in stock for residents. Three (3) out of six (6) staff stated the kitchen may run out of a listed menu item on the day it is being served during a particular meal service for residents who may arrive at the dining room toward the end of meal service, however, other food options are always available to serve. Based on resident interviews, three (3) out of five (5) residents stated the food service is good, they like the food, and the facility doesn't run out of food. One (1) out of (6) residents stated the kitchen often runs out of food items during dining hours and one (1) out of six (6) residents stated staff will say they're out of an item then see it being served to another resident. Based on observations and interviews, this allegation is UNSUBSTANTIATED. ***Continued to LIC9099-C*** Unsubstantiated For the allegation: Licensee does not ensure that the facility is kept free from pests. Based on staff interviews, five (5) out of six (6) staff stated there have been no complaints about pests made to them and they have not witnessed an issue with pests. Three (3) out of six (6) staff stated an exterminator comes on a regular basis for the maintenance of pest control. Based on resident interviews, four (4) out of five (5) residents stated there have been no issues with pests in the facility. One (1) out of five (5) residents stated they saw two roaches in the dining room, reported it to staff and had not seen any other pest problem since then. LPA observed that the facility maintains a Customer Pest Sighting Log with approximately three entries on 01/13/26, 02/23/26, and 04/10/26, indicating a resident has mentioned the sighting of a possible roach in their rooms. LPA observed semi-monthly pest & rodent control service invoices from Western Exterminator Company completed on 11/01/25, 12/01/25, 01/01/26, 02/01/26, and 04/01/26, showing the staff have a pest control maintenance plan in effect. Staff #1 (S1) stated they can also call for service as needed yet have not had to do so. Based on observations and interviews, this allegation is UNSUBSTANTIATED. For the allegation: Licensee does not ensure that residents are provided with activities. Based on staff interviews, five (5) out of (5) staff stated the facility provides monthly activities calendars to all residents for the upcoming month's planned activities and outings, as well as a daily schedule of activities printed out and posted in various locations throughout the facility for visibility to all residents and guests. Two (2) out of five (5) staff stated participation in the facility’s activities is encouraged and plans are in place to integrate new residents with familiarity with and participation in planned activities. The facility employees an Activities Director and Assistant Activities Director who ensure all staff and departments are supplied with activities calendars to maintain awareness of and knowledge of the upcoming activities and outings. LPA observed multiple postings of monthly, special weekly, and daily activity calendars posted in the halls, dining room, activities rooms and spaces, and on each floor of the facility. Based on resident interviews, five (5) out of five (5) stated there are plenty of activities available to residents to participate in. Based on observations and interviews, this allegation is UNSUBSTANTIATED. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. An exit interview was conducted where this Complaint Investigation Report (LIC 9099 and LIC 9099-C) was discussed with and copies provided to Executive Director, Andrea Perez.the state’s words, verbatim · CDSS document, May 27, 2026 · control 56-AS-20260522161750

Allegation investigated: Staff do not maintain facility free from hazards. Staff mistreat residents.

Licensing Program Analyst (LPA) Andrew Martinez made an unannounced visit to the facility for the purpose of completing an investigation into the above complaint allegations. LPA met with Executive Director, Andrea Perez, and explained the reason for the visit. Today’s visit consisted of observation, staff and resident interviews, records review and obtaining pertinent documents relating to the investigation. For the allegation: Staff do not maintain facility free from hazards. Based on staff interviews, six (6) out of six (6) staff members stated no health hazards have been reported to them including any asbestos problems, and three (3) out of six (6) staff members stated the building has had no history of being treated for an asbestos issue, to their knowledge. Based on resident interviews, five (5) out of six (6) residents stated there were no asbestos issues in the building, and one (1) out of (6) residents stated they did not know if there was or not. Based on LPA’s observation of facility's indoor premises (e.g., basement, first floor, second floor, third floor), no immediate health and safety concerns were visible, and no reliable visual identification of asbestos fibers could be identified. Based on interviews and observation, this allegation is UNSUBSTANTIATED. ***Continued to LIC 9099-C*** Unsubstantiated For the allegation: Staff mistreat residents. Based on staff interviews, six (6) out of six (6) staff stated they have not witnessed any mistreatment of residents by staff, nor had there been complaints reported to them from residents of mistreatment by staff. Based on resident interviews, five (5) of six (6) residents stated they had not been personally mistreated by staff, had not witnessed mistreatment of residents by staff, nor had they ever known about the mistreatment of residents by staff; One (1) out of six (6) residents stated they had experienced or witnessed staff mistreatment and disrespect of resident(s) by staff. Based on interviews, this allegation is UNSUBSTANTIATED. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. An exit interview was conducted where this Complaint Investigation Report (LIC 9099 and LIC 9099-C) was discussed with and copies provided to Executive Director, Andrea Perez.the state’s words, verbatim · CDSS document, May 27, 2026 · control 56-AS-20260519120735

Allegation investigated: Licensee does not ensure staff have required training. Staff are not following proper food sanitation practices.

Licensing Program Analyst (LPA) Andrew Martinez made an unannounced visit to the facility for the purpose of completing an investigation into the above complaint allegations. LPA met with Executive Director, Andrea Perez, and explained the reason for the visit. Today’s visit consisted of observation, staff and resident interviews, records review and obtaining pertinent documents relating to the investigation. For the allegation: Licensee does not ensure staff have required training. Based on record review, LPA observed all kitchen staff (e.g. Food Services Director, Interim Dietary Services Director, Cooks, Kitchen Aides, Servers, Dishwashers) to have sufficient training and sufficient food service personnel scheduled per the facility's LIC 500. Based on observation and record review, this allegation is UNSUBSTANTIATED. *** Continued on LIC 9099-C *** Unsubstantiated For the allegation: Staff are not following proper food sanitation practices. Based on record review, LPA observed temperature logs of foods being prepared, maintained daily per each mealtime service. LPA observed the proper dishwashing liquids and temperature logs for the dish washing machine were completed and maintained. LPA also observed the Sani-Pail (sanitizer liquid) test logs completed and maintained on a daily basis to ensure proper sanitation practices are being followed. LPA reviewed the refrigerator and freezer temperature logs, as well as physically inspected the thermometers to ensure the cold-food storage areas were maintained at proper temperature per regulation. Based on interview with S2, specific and/or special dietary needs are communicated to and posted in the kitchen for food service staff visibility to ensure resident's dietary needs and restrictions are met. S2 stated Diet Extension sheets explaining how items are to be prepared based on a resident's dietary restrictions and needs are also available kept in the kitchen for food service staff. LPA did not observe or witness and unsanitary practices during visit. Based on interviews, observations, and record reviews, this allegation is UNSUBSTANTIATED. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. An exit interview was conducted where this Complaint Investigation Report (LIC 9099 and LIC 9099-C) was discussed with and copies provided to Executive Director, Andrea Perez.the state’s words, verbatim · CDSS document, May 27, 2026 · control 56-AS-20260429145636

Allegation investigated: Staff handled resident in a rough manner Staff did not properly maintain centrally stored medications

Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA Mann met with Andrea Perez, Executive Director and explained the purpose of the visit. The allegation that Staff handled resident in a rough manner. Five (5) staff interviewed denied handling a resident in a rough manner, they have not grabbed a resident by their arm and squeezed them badly. Nine (9) residents interviewed denied staff handling them in a rough manner, the staff have not grabbed them by their arm and squeezed them badly. The allegation that Staff did not properly maintain centrally stored medications. Five (5) staff interviewed stated that they do properly maintain centrally stored medications. The five (5) staff denied of any missing medications in the med room. LPA randomly reviewed 4 resident medications to their MAR (Medication Administration Record). Based on LPA observations and record reviews, medication are administered as prescribed by a physician. Nine (9) residents interviewed stated that they have no issues with their medications. Unsubstantiated Based on evidence obtained during this investigation, the allegations above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to Executive Director at the conclusion of the visit.the state’s words, verbatim · CDSS document, May 1, 2026 · control 56-AS-20250925120736

Type of visit: Required - 1 Year

On 04/22/2026 at 8:40 AM, Licensing Program Analyst (LPA) Raquel Hernandez made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA Hernandez met with a staff at the reception area, and was granted entry to the facility. Executive Director Andrea Perez was contacted and met with LPA Hernnadez. The facility is Residential Care Facility for the Elderly (RCFE). The facility is licensed for a capacity of one hundred eighty (180) non-ambulatory residents, approved for fourteen (14) hospice waivers and fifteen (15) bedridden. The current census is one hundred three (103) residents. LPA Hernandez was accompanied by Executive Director Andrea Perez to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing Division (CCLD). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature of 73 degrees Fahrenheit. LPA Hernandez inspected resident bedrooms; they are equipped with required furniture such as: mattresses, nightstands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA Hernandez observed sufficient furniture and lighting throughout the facility. LPA Hernandez measured and observed the water temperature in a resident bathroom to be at 106 degrees Fahrenheit. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Fire extinguishers were also observed at the facility. Posters such as personal rights, the CCLD complaint poster, Ombudsman poster, labor laws were posted in a common area. observed (3) residents who are bedridden placed in non-ambulatory bedrooms. Deficiency will be issued. ***Continuation in LIC809C *** Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for resident/staff files. There is a Medicine Room with the resident’s medications locked. Food Service: More than seven (7) days’ supply of Non-perishable foods and more than two (2) days’ supply of perishable food supply were observed and sufficient for the number of residents in care. All kitchen staffs have their updated ServSafe Certification and food handlers’ card. Care & Supervision: The facility has an Executive Director present in the facility with appropriate and enough hours to appropriately manage the facility. The facility has sufficient number of staff to provide care and supervision to the residents in care. Record Review: LPA Hernandez reviewed eight (8) resident files for admission agreements, updated physician reports, pre-placement appraisals and needs and services plans. No issues observed. LPA Hernandez reviewed six (6) staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screenings with Tuberculosis (TB) Test Result. No issues observed. Medications/Medication Administration Record (MAR) were audited for eight (10) residents. No issues observed. Based on the observations made during today’s visit, no deficiencies nor advisories issued per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809), was discussed and provided to Executive Director Andrea Perez. Along with copy of appeal rights.the state’s words, verbatim · CDSS document, Apr 22, 2026

Allegation investigated: Staff did not ensure resident received timely medical care

Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Andrea Guiterrez. On March 17, 2026, it was alleged that staff did not ensure resident received timely medical care. According to the allegation received, on February 14, 2026, Resident #1 (R1) choked on their food in the dining room and another resident immediately came to the aid of R1 while staff did not. The Department’s investigation consisted of an unannounced facility visit, records review, and staff, resident, and outside source interviews. [CONTINUED ON LIC9099-C] Unsubstantiated Review of the facility’s employee schedule and interviews revealed that Staff #1 (S1) was present during the choking episode of R1. Review of S1’s personnel record revealed that S1 had an active Cardiopulmonary Resuscitation (CPR) certificate. Interviews with staff and residents did not reveal that another resident came to the aid of R1 but rather it was S1 that immediately came to the aid of R1. Based on interviews and record review, the investigation did not yield a preponderance of evidence to conclude that staff did not ensure resident received timely medical care. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Gutierrez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.the state’s words, verbatim · CDSS document, Mar 19, 2026 · control 56-AS-20260317103216

Allegation investigated: Staff do not treat resident with respect.

Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Andrea Guiterrez. On February 12, 2026, it was alleged that staff did not treat resident with respect. The Department’s investigation consisted of an unannounced facility visit, records review, and staff and resident interviews. According to the allegations received, Resident #1 (R1) attempted to ask Staff #1 (S1) for assistance with unloading items from their vehicle. S1 replied to R1 by telling them they needed to hire a private caregiver. Review of R1’s medical assessment dated March 12, 2025, revealed that R1 is independent and does not require assistance with Activities of Daily Living (ADLs). Interviews with staff and residents did not reveal that S1 spoke rudely to R1 or told R1 they needed to hire a private caregiver. [CONTINUED ON LIC9099-C] Unsubstantiated Based on interviews and record review, the investigation did not yield a preponderance of evidence to conclude staff did not treat resident with respect. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Gutierrez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.the state’s words, verbatim · CDSS document, Feb 19, 2026 · control 56-AS-20260212163041

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Mary Rico conducted an announced visit to complete a pre-licensing inspection and component III. LPA met with Administrator Andrea Perez. The pending application is for a change of ownership for a Residential Care Facility for the Elderly (RCFE). The approved fire clearance granted for (0) ambulatory (165) non-Ambulatory and (15) bed-ridden residents on 4/29/2025. The interior and exterior were toured of the pending facility. Overall, the pending facility is clean and in good condition. LPA observed all bedrooms to be appropriately furnished with adequate lighting. Bathroom toilets, showers have grab bars. LPA observed food storage and preparation areas to be clean and sanitary. Refrigerator and freezer temperatures are maintained at appropriate temperatures. All appliances are clean and operating properly. There is a sufficient supply of linens, towels, and personal hygiene items.LPA observed an adequate supply of recreation and leisure items and activities. The backyard is completely enclosed with functioning gate to exit to front yard. Outdoor space is suitable for resident use that includes a covered patio with a table and chairs. LPA observed the fire extinguishers to be recently serviced and completely charged. Smoke alarms and carbon monoxide detectors are present and functional. Medications will be centrally stored and secured in a locked cart. All hazardous materials such as, cleaning, and disinfecting supplies, knives and other sharps are locked and inaccessible to residents. All required forms are posted in a common area. Pre-Licensing Inspection is complete and has no deficiencies. No corrections need to be made. Component III was also provided. An exit interview was conducted where this report was discussed and provided to Administrator Andrea Perez.the state’s words, verbatim · CDSS document, Jun 16, 2025

Type of visit: Office

Facility Type: Residential Care Facility for the Elderly Application Type: Initial Capacity: 180 Census (if any clients in care): 101 COMP II Participants: JAMES BENDER, ANDREA PEREZ Interview Method: Telephone interview On May 27, 2025, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed the understanding of the California Code Title 22 Regulations. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restricted/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, May 27, 2025