Woodcrest Garden Home Care

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Allegation investigated: Staff is utilizing an inappropriate lock on facility gate. Staff did not respond to Ombudsman visitation.

Licensing Program Analyst (LPA), Tremayne Barra, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegations. LPA Barra met with Licensee Mingchin Nozawa, where LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff, witnesses and record reviews. On April 15, 2026, Community Care Licensing Division (CCLD), received a complaint alleging facility staff is utilizing an inappropriate lock on facility gate and staff did not respond to Ombudsman visitation. For the allegation that facility staff utilized an inappropriate lock on the facility gate, it was reported that during an unannounced visit, Witness 1 (W1) observed a lock on the front gate. Additional Witness 1 (AW1) stated that W1 did not have proper access to the front door and chose to squeeze through a narrow gap in the gate. (9099 Continued .........) Unsubstantiated AW1 reported that W1 attempted to contact the facility representative by telephone and left a business card at the door. AW1 acknowledged that W1 was unable to make contact with the licensee. Interview, with Licensee stated the facility has not had any clients and that the lock was used as an additional measure to protect the property. The Licensee reported being aware that the facility cannot have any secured gates and stated they will be in full compliance once clients are admitted. A review of facility records corroborated the Licensee’s statements, confirming that licensure was completed on August 21, 2025. On April 21, 2026, LPA Barra toured the facility and confirmed a census of zero; LPA Barra also noted that facility rooms did not contain client property. For the allegation that staff did not respond to an Ombudsman visitation, it was reported that W1 conducted an unannounced visit and did not receive a response at the door from a facility representative. AW1 stated W1 attempted to contact the Licensee and left a business card requesting a callback. AW1 reported they were unable to communicate with the Licensee. Interview with Licensee stated that the facility completed licensure in August 2025 and has not admitted any clients due to delays in obtaining proper insurance. The Licensee reported that they attempted to call the number listed on the business card left by W1, but the operator did not recognize the name on the card and was unable to provide a voicemail message. The Licensee stated they anticipate admitting clients within the next 30–60 days and will have appropriate staffing available during the day as required. A review of facility records corroborated the Licensee’s statements, confirming that licensure was completed on August 21, 2025. On April 21, 2026, LPA Barra toured the facility and confirmed a census of zero; LPA Barra also noted that facility rooms did not contain client property. Based on interviews, observations, and record reviews, the allegation that facility staff is utilizing an inappropriate lock on facility gate and staff did not respond to Ombudsman visitation has been deemed UNSUBSTANTIATED. A finding that the allegation is unsubstantiated, means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted. A copy of this report was provided to facility representative.the state’s words, verbatim · CDSS document, Apr 21, 2026 · control 18-AS-20260415092224

Type of visit: Prelicensing

Licensing Program Analyst, (LPA) Armando Perez made an announced visit to the facility for the purpose of conducting a pre-licensing inspection. LPA met with Applicant, Mingchin Nozawa, who accompanied LPA for the inspection. Applicant has submitted an application for six (6) non ambulatory residents in which one (1) is approved for bedridden. On June 18, 2025, Riverside City Fire Department approved a fire clearance for the facility. The facility is a one story home with 3 client bedrooms, 1 staff bedroom, 2 bathrooms, laundry room, living room, dining area, kitchen, and attached garage. LPA observed clients’ bedrooms with the required bedding and furniture, such as, clean mattresses/linen, night stands, dressers, chairs, lighting, and emergency lighting. Client bathrooms and showers had clean appliances that were operating in safe and sanitary condition. Facility kitchen had the ability to prepare food in clean environment and possessed equipment in good working condition. The facility met the required 2-day supply of perishable and 7-day supply of non-perishable foods. Sharps, such as knives and scissors, will be stored in a locked cabinet in the kitchen. Client and staff files will be in a locked cabinet in the kitchen. Client medication will be centrally stored and locked in the kitchen cabinet as well. The facility has no pool or any bodies of water. There is a covered patio area with sufficient seating for all the clients. All passageways were free from obstruction. LPA observed 2 charged fire extinguishers in the facility with the next service date of December 31, 2026. Licensee is aware the fire extinguisher must be serviced yearly and has until the end of 2026. The smoke detectors and carbon monoxide alarms are a combined unit and were operational. LPA observed a covered fireplace in the living room area that has the required covering. Continued on LIC 809-C. The facility does not have any known firearms and ammunition on the property. LPA observed the required postings of the emergency disaster plan, resident personal rights, complaint procedures, employee rights, visitation rights, facility sketch, and the Long-Term Care Ombudsman poster. Facility contains emergency supplies and first aid kits with the required items. The facility has working telephone for client use. LPA observed Applicant's Administrator Certification on file with expiration date of 12/05/2025. LPA observed that the physical plant is clean, in good repair, and to be hazard-free during today’s visit. LPA determined the facility meets the operational requirements for licensure. The Pre-licensing inspection is complete and this facility has no issues or concerns. The facility has satisfied all requirements in accordance with Title 22, California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Applicant Mingchin Nozawa.the state’s words, verbatim · CDSS document, Aug 11, 2025

Type of visit: Office

Facility Type: RCFE Application Type: INITIAL Capacity: 6 Census (if any clients in care): COMP II Participants: MINGCHIN NOZAWA/ADMINISTRATOR APPLICANT Interview Method: Telephone interview On 6/25/25, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Jun 25, 2025