Betty's Place

Allegation investigated: Staff did not adequately supervise resident in care resulting in resident eloping multiple times.

Licensing Program Analyst (LPA), Ivashia Wright, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Ivashia met with Andrew Hardin and explained the purpose of the visit. On March 11, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff did not adequately supervise resident in care resulting in resident eloping multiple times. During the investigation, the LPA inspected the facility, reviewed R1's records, and conducted interviews with staff and residents. LPAs were unable to interview R1 due to R1 not being present or available, on multiple occasions, to be interview. Regarding the allegation that staff did not adequately supervise resident in care resulting in eloping multiple times, it was reported that Resident 1 (R1) has left the facility multiple times unsupervised since October 2025 and attempted to enter neighbor’s home. Continued on LIC 9099-C Substantiated Interview with Licensee, Andrew Hardin, stated R1 has left the facility on multiple occasions, but staff will attempt to deter R1 from leaving the facility and to redirect R1 back to the facility. In addition, Administrator stated that R1 requires increased supervision due to previous behaviors. Administrator reported that the facility is abiding by the increased supervision requirement. Information obtained by additional staff stated the supervision is not enough coverage for R1. Staff stated that the facility is trying to ensure that R1 does not elope. Information obtained from R1’s Responsible Party confirmed that R1 has eloped multiple times, but there are no concerns regarding the facility. An interview with additional witness stated that R1 has been observed in the vicinity of the facility, without supervision. During the inspection on March 13, 2026, LPA Wright and LPA Lankford observed R1 attempting to elope from the facility. Assigned staff member was not present when R1 was attempting to elope. It was advised that staff were not available and or present with R1. This poses a health and safety risk to the clients in care. Based on staff interviews, resident interviews, facility records, and R1's files, the allegations that staff did not adequately supervise resident in care resulting in the resident eloping multiple times is deemed substantiated. A substantiated finding means that the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. The facility will be cited due to the violation pertaining to Title 22. An exit interview was conducted and a copy of this report, 9099C, 9099D, appeal rights were reviewed and provided to Administrator Andrew Hardin.the state’s words, verbatim · CDSS document, May 11, 2026 · control 18-AS-20260311135916

From the deficiency page — Deficiency type: Type A · Section cited: CCR 80078(a) · Plan of correction due date: May 15, 2026

80078 Responsibility for Providing Care and Supervision:(a)The licensee shall provide care and supervision as necessary to meet the client's needs. This requirement was not met as evidenced by: based on interviews and records review, facility staff failed to... ensure that Resident #1 (R1) was provided required one-on-one staff to resident supervision, resulting in R1 eloping multiple times.This posed an immediate health and safety risk to R1.the state’s words, verbatim · CDSS document, May 11, 2026

Plan of correction: Facility management has implemented new safety measures and an immediate behavioral modification plan for resident when the incident occurred. Administrator will email plan that was implemented to CCLD by 5/15/2026.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Ivashia Wright conducted an unannounced visit for a required annual inspection. The LPA was greeted by Caregiver Jemimah Williams, notified them of the purpose for the visit and was allowed to enter the facility to conduct the inspection. Administrator Andrew Hardin arrived shortly after. Facility Overview: The facility is a single story building composed of five (5) resident bedrooms, four (4) bathrooms, a office, a dinning room, a living room, a kitchen, an outdoor area, and a garage. There is no gated pool or no firearms on the premises. Infection Control: LPA observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department's requirements. Physical Plant: The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked in hallway closet and inaccessible to residents. The smoke detector and carbon monoxide detector were in good working condition. LPA observed fire extinguisher be in compliance with the department's requirements, with expiration date of 6/4/2026. The water temperature was tested within regulations measuring at 112.2 F. Continued 809-C...... Care & Supervision/Administration: Adequate staff were present to supervise residents during the visit. The administrator certificate expires 3/18/2027. Record Review and Resident/Staff Files: LPA reviewed files for three (3) staff members, confirming criminal clearance, updated training, and CPR/First Aid certification. Three (3) clients files were reviewed and contained all required documentation. LPA observed first aid kit to be locked and inaccessible to the clients in care. The clients and staff files were inaccessible to unauthorized individuals. Health-Related Services/Incidental Medical Services: All clients medications were securely locked in a file cabinet in the kitchen area. LPA reviewed medications for two (2) clients, confirming that all medications were listed and accounted for. Disaster Preparedness: LPA reviewed the facility’s emergency and disaster plan, including documentation of the last emergency drill conducted on 4/16/2026, which met department requirements. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed, and a copy was provided to Licensee/Administrator Andrew Hardin.the state’s words, verbatim · CDSS document, May 11, 2026

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Ivashia Wright conducted an unannounced case management visit to follow up regarding a complaint 18-AS-20260311135916. LPA met with Caregiver Charolette Williams explained the purpose of the visit and was granted entry. Administrator Andrew Hardin arrived shortly after. During case management visit LPA toured the facility and interviewed caregiver Charolette Williams and Administrator Andrew Hardin. LPA received updated pertinent documentation during todays visit. No deficiencies observed during today's visit. An exit interview was conducted and a copy of this report was provided to Administrator Andrew Hardin.the state’s words, verbatim · CDSS document, Apr 14, 2026

Allegation investigated: Licensee is operating beyond the terms and conditions of their license.

Licensing Program Analysts (LPAs) Abdoulaye Zerbo and Javina George conducted an unannounced visit to the facility to investigation the allegation listed above. The LPAs met with Caregiver Unique Joshway and informed them of the purpose of the today's visit. LPAs met with Administrator Andrew Hardin at a later time. It was alleged Licensee is operating beyond the terms and conditions of their license. LPAs conducted a tour, reviewed records, and interviewed residents and staff. Interviews conducted revealed that there is a census of seven (7) residents. Additional Information obtained revealed that R1 was admitted to the facility on March 24, 2025. A records review of the resident roster revealed the roster was updated on 06-24-25. The licensee submitted an increase of capacity which is currently pending. On 03/13/25 the department was notified that the fire clearance had been denied, as there was additional changes that needed to be made. Based on observations, interviews and records review the allegation of Licensee is operating beyond the terms and conditions of their license is substantiated. A finding that the complaint is substantiated means that the allegation is Substantiated valid because the preponderance of the evidence standard has been met. Per Administrator Andrew Hardin R2 is supposed to be leaving the facility today 06/25/25. Due to a zero tolerance for unapproved capacity increase, the facility is being assessed an immediate civil penalty in the amount of $500, as they are operating over capacity. In addition the Licensee is being invited to the office for a meeting, the date is to be determined. An exit interview was conducted where a copy of this report 9099C, 9099D, appeal rights, LIC421IM was reviewed and provided to Administrator Andrew Hardinthe state’s words, verbatim · CDSS document, Jun 25, 2025 · control 18-AS-20250619092749

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87204(a) · Plan of correction due date: Jun 26, 2025

87204 Limitations - Capacity and Ambulatory Status (a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time... This requirement is not met as evidenced by: the licensee accepted R1 after knowing the fire clearance was denied the facility would operate over capacity. This posed an immediated health, safety and personal right risk to persons in care.the state’s words, verbatim · CDSS document, Jun 25, 2025

Plan of correction: The licensee agrees to relocate R2, on or before end of day 06/26/25. The adress, and phone number of the new facility is to be submitted to the department by 5pm on the due date indicated.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced visit for a required annual inspection. The LPA was greeted by Administrator Andrew Hardin, notified them of the purpose for the visit and was allowed to enter the facility to conduct the inspection. Facility Overview: The facility is a single story building with 6 bedrooms, 4 bathrooms, a dinning room, a living room, a kitchen, an outdoor area, and a garage. There is no gated pool and there are no firearms on the premises. Infection Control: LPA observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department's requirements. Physical Plant: The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked in the hallway and inaccessible to clients. The smoke detector and carbon monoxide detector were operable. LPA observed fire extinguishers to be in compliance with the department's requirements and with an expiration date of 06-04-2026. The water temperature was tested within regulations measuring 111.5 F Continued 809-C...... Care & Supervision/Administration: Adequate staff were present to supervise residents during the visit. The Administrator holds a current administrator’s certificate with the expiration date of 03-18-2027 and a CPR certification with the expiration date of 05-2-2026. Record Review and Resident/Staff Files: LPA reviewed files for 3 staff members, confirming criminal clearance, updated training, and health screening. 3 residents' files were reviewed and contained all required documentation. LPA observed first kit to be available for the residents in care. The residents and staff files were kept locked and inaccessible to unauthorized individuals. Health-Related Services/Incidental Medical Services: All residents' medications were securely locked in a cabinet and located in the kitchen area. LPA reviewed medications for 2 residents confirming that all medication were listed and accounted for. Disaster Preparedness: LPA reviewed the facility’s emergency and disaster plan, including documentation of the last emergency drill conducted on 06-01-2025, which met the department's requirements. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed, and a copy was provided to Administrator Andrew Hardin.the state’s words, verbatim · CDSS document, Jun 4, 2025

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Janira Arreola conducted an unannounced case management visit to the facility. LPA met with Floretta Crenshaw, who identified herself as the House Manager for the facility. The visit is in response to information obtained by the department of a possible transfer of the facility. During the time of the visit there were (3) staff and (4) residents present. LPA conducted a tour of the facility, interviewed staff and residents, and conducted file reviews for residents and staff. LPA verified background clearance for the staff present during the time of the visit on the Guardian system. No immediate health and safety concerns were observed during the visit. LPA observed resident in their rooms and common areas of the facility and staff conducting checks and residents and cleaning of the facility. No deficiencies were cited at the time of the visit. An exit interview was conducted with the House Manager where this report was reviewed and provided to them.the state’s words, verbatim · CDSS document, Aug 21, 2024

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to conduct a 1 year required visit. LPA was greeted and granted entry by Caregiver Andrew Hardin, the Administrator Ardie Crenshaw arrived shortly after. At the time of the visit there was (3) staff and (6) residents present. All staff were observed to have obtained criminal record clearance and were associated to the facility. LPA conducted a tour of the interior and exterior of the facility. LPA observed for the facility to be clean, clutter and odor free. The facility was observed to be at a comfortable temperature, the resident bedrooms, had the required furniture, bed, lighting, chest of drawers and chair. The smoke and carbon monoxide detectors are intertwined and were tested and observed to be operable. There is one (1) fire extinguisher hanging on the wall inside the kitchen. The water temperature was tested and was found to be within regulatory limits measuring between 115-120 degrees F. There are no pools or bodies of water observed on the premises, or no known guns or ammunition. The medications are stored in the garage in a locked medication cart and were observed to be inaccessible to residents in care. The medications were observed to be given as they were prescribed. The chemicals and sharp objects (knives) are stored in a locked closet in the hallway next to the laundry room. Records review: Resident files were reviewed and were found to have the required documentation such as medical assessments, appraisal and admissions agreements. 3 of 4 Staff files reviewed were observed to not have the required training such as valid Cardio Pulmonary Resuscitation (CPR). A deficiency will be issued. The facility food supply was observed to meet the requirements as there was a 2 day supply of perishable and a 7 day supply of nonperishable food items. LPA observed for there to be 3 cans of expired food and were discarded during the visit there no citation will be issued. The facility will submit the following to the regional office for follow up or filing by 5pm, Monday 5/6/24: -LIC808-Mitigation Plan -Addendum to plan of operation if the facility is going to use video surveillance, and an update copy of facility sketch indicating where the cameras are located in the facility -Change of Administrator request -A copy of liability insurance Based on today's visit a citation will be issued in accordance with the California Code of Regulations (Title 22, Division 6, Chapter 8). An exit interview was conducted and a copy of this report, 809D, appeal rights, and LIC9098 Proof of Corrections form was provided to Ardie Crenshaw.the state’s words, verbatim · CDSS document, May 1, 2024