Grateful Heart Home Care Inc is a residential care home for the elderly (RCFE) in Eastvale, Riverside County, California — state license #331800447, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 10 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 3, 2026 — published below in full, verbatim and unscored.

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Grateful Heart Home Care Inc

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Eastvale, CA · Riverside County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #331800447, held since 2018 · read from the California state record on August 2, 2026 ·See on State Site →
14223 Pointer Loop · Eastvale, Riverside County
Phone
(951) 427-1800
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careVerified in record
Hospice careApproved for 2 residents
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 6 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN. APPROVED FOR TWO HOSPICE RESIDENTS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 11 times and filed 10 documents. The most recent is a facility evaluation report, dated April 3, 2026.

Most recent state visit
April 21, 2026
Occupancy at the March 14, 2025 visit
6 of 6 beds

The state's published file for this home includes 3 documents with transcribed findings, dated May 2, 2022 to March 14, 2025. 3 of the 3 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 7 of 10 documentsFull record on the state’s site →
20262 state visits · 2 documents
Apr 3, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 3, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20251 state visit · 2 documents
Mar 14, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility did not provide resident transportation to medical appointments. Facility did not provide resident adequate care and supervision.

Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Assistant Administrator Chantelle Fuka and explained the purpose of the visit. The investigation consisted of staff and resident interviews. For the allegation, Facility did not provide resident transportation to medical appointments LPA Hernandez conducted 3 resident interviews. 1 out of the 3 residents stated their family members help them with scheduling their medical appointments and with transportation. 2 out of the 3 residents stated the facility staff helps schedule their appointments and help with transportation. LPA Hernandez conducted (4) staff interviews. 4 out of the 4 staff stated residents have family that schedule and transport them to their appointments, while the other residents received help from staff and with transportation. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 14, 2025 · control 56-AS-20220707102506
Mar 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20241 state visit · 1 document
Mar 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20231 state visit · 2 documents
Dec 15, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: -Neglect/lack of care and supervision resulted in the questionable death of the resident. -Neglect/lack of care and supervision resulted in the resident sustaining multiple unexplained injuries while in care.

This unannounced visit by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation into the complaint allegations mentioned above. During the course of the investigation, interviews were conducted with staff, a review of resident records was completed, and copies of pertinent documents obtained. Evidence collected pertaining to R1 included subpoenaed records from Vision Health and Hospice Care and Corona Regional Medical Center, review of the facility record on file with this agency, and of the record maintained by Grateful Heart Home Care for R1. Review of diaper change logs, narrative charting logs, Corona Regional Medical Center wound care report and emergency room records were reviewed. Additional investigation included text message correspondence between the reporting party and the facility staff. Investigation revealed the following: On 11/15/2021 R1 went to the hospital diagnosed with septic shock and severe pneumonia.(take outthe state’s words, verbatim · CDSS document, Dec 15, 2023 · control 18-AS-20220118141100
Dec 15, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations1typical 0
Type B citations0typical 0
Substantiated complaints1typical 0
Total complaints3typical 0
State visits on file11typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2018.
Year-by-year trend
YearVisitsDocumentsSubstantiated20262202025120202411020231202022330
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$3,500$5,500 /mo
our estimate — Riverside County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Grateful Heart Home Care Inc licensed?

Yes — Grateful Heart Home Care Inc is a licensed residential care home for the elderly (RCFE) in Eastvale (Riverside County): California license #331800447, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 10 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated April 3, 2026, appears in the inspection record on this page.

Can Grateful Heart Home Care Inc care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Grateful Heart Home Care Inc with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN. APPROVED FOR TWO HOSPICE RESIDENTS.

How much does Grateful Heart Home Care Inc cost?

California's public licensing record does not include Grateful Heart Home Care Inc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Riverside County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Grateful Heart Home Care Inc accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Grateful Heart Home Care Inc through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Riverside County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

6 of 6 beds occupied (100%) when the state visited on March 14, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Grateful Heart Home Care Inc?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 11 state visits and 10 dated documents since 2022 for Grateful Heart Home Care Inc; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 14, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

3 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility did not provide resident transportation to medical appointments. Facility did not provide resident adequate care and supervision.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Assistant Administrator Chantelle Fuka and explained the purpose of the visit. The investigation consisted of staff and resident interviews. For the allegation, Facility did not provide resident transportation to medical appointments LPA Hernandez conducted 3 resident interviews. 1 out of the 3 residents stated their family members help them with scheduling their medical appointments and with transportation. 2 out of the 3 residents stated the facility staff helps schedule their appointments and help with transportation. LPA Hernandez conducted (4) staff interviews. 4 out of the 4 staff stated residents have family that schedule and transport them to their appointments, while the other residents received help from staff and with transportation. UnsubstantiatedCDSS inspection report, March 14, 2025 · control 56-AS-20220707102506

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewed-Neglect/lack of care and supervision resulted in the questionable death of the resident. -Neglect/lack of care and supervision resulted in the resident sustaining multiple unexplained injuries while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This unannounced visit by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation into the complaint allegations mentioned above. During the course of the investigation, interviews were conducted with staff, a review of resident records was completed, and copies of pertinent documents obtained. Evidence collected pertaining to R1 included subpoenaed records from Vision Health and Hospice Care and Corona Regional Medical Center, review of the facility record on file with this agency, and of the record maintained by Grateful Heart Home Care for R1. Review of diaper change logs, narrative charting logs, Corona Regional Medical Center wound care report and emergency room records were reviewed. Additional investigation included text message correspondence between the reporting party and the facility staff. Investigation revealed the following: On 11/15/2021 R1 went to the hospital diagnosed with septic shock and severe pneumonia.(take outCDSS inspection report, December 15, 2023 · control 18-AS-20220118141100

2022

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedNot enough staff to meet residents' needs.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Amy Goldenberg is conducting this unannounced visit for the purpose of initiating investigation into the above mentioned complaint allegation. This investigation consisted of interviews with five (5) residents, two (2) staff and review of the staffing schedule for April 2022. Investigation revealed the following: LPA observed two staff assisting residents during this visit. Two (2) of two (2) staff interviewed report there are always two on the shift. Staffing schedules reviewed revealed that two staff are scheduled each shift. There are currently five (5) residents in the home. Four (4) out of five (5) residents interviewed report that their needs are being met by staff. One (1) of five (5) residents interviewed reports that they would like a nurse to be at the facility, but reports that a nurse comes in to provide care to them. UnfoundedCDSS inspection report, May 2, 2022 · control 56-AS-20220426160743

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 0
Type B citations
0
typical for this size: 0
Substantiated complaints
1
typical for this size: 0
Total complaints
3
typical for this size: 0
State visits on file
11
typical for this size: 6
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(951) 427-1800
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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