Royalty Senior Living

Allegation investigated: Staff did not meet residents hygiene care needs. Facility is not releasing medical information to residents responsible person.

Licensing Program Analyst (LPA) Beena Singh arrived to the facility to conclude a complaint investigation regarding the above allegations. LPA Beena Singh met with Tricia Zendejas, Caregiver, and was granted entry to the facility. During the visit there were two staff and three residents present. LPA Singh conducted a walk through of the facility. Facility Staff Administrator Shana Williams arrived during the visit and LPA Singh explained the elements of the complaint. First Allegation:-Staff did not meet residents hygiene care needs. During the interviews conducted by LPA Singh with facility residents and staff, Resident #1 (R#1) reported being completely independent with their activities of daily living (ADLs). They specified that they manage all personal hygiene needs autonomously, requiring no assistance from staff for hair care or showering Furthermore, R#1 stated that they have been well looked after by the facility staff and expressed having no issues with their care. Unsubstantiated Second Allegation:-Facility is not releasing medical information to residents responsible person. During an in-person interview with Licensing Program Analyst (LPA) Singh, Resident #1 stated that facility staff consistently keep their family and responsible party fully informed regarding all medical appointments. Furthermore, the resident#1 and staff emphasized that the staff routinely provide any necessary information and updates to their family members and responsible party, ensuring they remain completely aware of the resident's medical care and schedules. Based on the evidence found during the investigation, the allegations listed above Staff did not meet residents hygiene care needs and Facility is not releasing medical information to residents responsible person are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted with Facility Staff Administrator Shana Williams, and a copy of this report was provided at the conclusion of the visitthe state’s words, verbatim · CDSS document, Jul 13, 2026 · control 56-AS-20260311135217

Allegation investigated: Staff is not allowing resident to return to facility for re-entry.

Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Ta’Neisha Riley and explained the purpose of the visit regarding the allegations stated above. First allegation: Staff is not allowing resident to return to facility for re-entry. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that on January 21,2025 Resident #1 was taken to the hospital due to a witness fall. Staff #1 further indicated that Resident #1 was later transported to the hospital via ambulance due to abnormal vitals. Staff #1 informed LPA that while Resident #1 was at hospital the hospital had discovered that Resident #1 was having an irregular heart rhythm which prompted the hospital to admit Resident #1. Staff #1 informed LPA that Resident #1 was admitted on January 22,2025 for further evaluation. Staff #1 informed LPA that while R#1 was at the hospital family informed Staff #1 that Resident #1 may longer be suitable to go back to the facility as Resident #1 needs to be placed at a facility with higher level of care. Unsubstantiated Staff #1 informed LPA that on January 22, 2025, at 9:31 am Staff #1 was informed by family that Resident#1 was assessed and will be placed to new facility (Southwoods Living) upon resident’s discharge. Staff #1 informed LPA that Resident #1 was discharged from Kaiser on January 28,2025 and was transported and admitted to their new facility Southwoods Living. Staff #1 denied the allegation of “not allowing resident to return back to the facility” and stated that Resident #1 family discharged the resident from the facility and placed Resident #1 at Southwoods living facility to be closer to family. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Ta’Neisha Riley.the state’s words, verbatim · CDSS document, Apr 18, 2026 · control 56-AS-20250124141042

Allegation investigated: Resident was sexually assaulted by another resident in care. Staff did not report incident to CCL.

Licensing Program Analysts (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of delivering findings for allegations listed above. LPA met with Administrator Ta'Neisha Riley and explained the purpose of the visit. On 08/15/2023, the Department received a complaint alleging that a resident was being sexually assaulted by another resident in care. The Department investigation consisted of reviews of facility files and other records, observations, and interviews with pertinent individuals. It is alleged that Resident #1 (R1) was sexually assaulted by Resident #2 (R2) at facility on 08/13/2023, sometime late at night. Department staff interviewed R1 pertaining to the allegation of sexual assault and R1 denied that the allegation occurred. Based on observations and interviews, the department was unable to determine if sexual assault did or did not occur. Unsubstantiated It is also alleged that facility staff did not report the incident to Community Care Licensing (CCL). Observation of records review revealed that a special incident report (SIR) was received in the CCL regional office on 08/22/2023, regarding the mentioned allegation. Based on interviews conducted and evidence gathered during this investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the allegations are UNSUBSTANTIATED means although the allegations may have happened or is valid, there is no preponderance of the evidence to prove that the alleged violation occurred. During today’s visit, no deficiencies pertaining to the allegations were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Ta'Neisha Riley.the state’s words, verbatim · CDSS document, Feb 20, 2026 · control 56-AS-20230815164705

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Paola Guerrero made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with Facility Administrator Ta'Neisha Riley and was granted entry to the facility. At the time of the visit there were three (3) staff present, and three (3) residents present. The facility is a five (5) bedroom, three (3), bathroom home, with a kitchen/dining area, living room, and attached garage. The facility is a Residential Care Facility for Elderly (RCFE) Licensed capacity is (6) current census (3). LPA was accompanied by Facility Administrator, to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected residents’ bedrooms; they are equipped with required furniture such as mattresses, nightstands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. LPA measured and observed the water temperatures in the bathrooms to be 110.6 degrees F The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for resident/staff files. Medications are kept inside medication closet inaccessible to residents in care. During the inspection LPA observed an in-ground pool in the backyard; the perimeter of pool is gated and locked. Overall, the facility is clean, in good repair, and operates in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed three (3) resident files for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed three (3) staff files for First Aid/CPR certification, criminal record clearance, training, and health screenings. Medications were audited at random and appeared to be dispensed appropriately by staff members. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Facility Administrator Ta'Neisha Riley .the state’s words, verbatim · CDSS document, Feb 18, 2026

Allegation investigated: Staff denied a resident's authorized representative from calling the facility

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegation. LPA Prieto met with Facility-Administrator-Ta'neisha Riley and explained the elements of the complaint. Allegation #1 - Administrator Riley (S1) explained to LPA the facility phone is available for all residents in the home. Facility phone is a handheld phone capable of receiving and making calls. This phone does not have the capability of blocking calls. LPA spoke resident #1 (R1) who state she receives calls from family members on the facility and capable of making and declining calls on her own. R1 states staff has never denied her incoming calls to the facility. LPA observed facility phone call list which indicate calls made to this phone. None of the numbers listed indicate that they were block. These numbers were obtained for this complaint during this investigation. *** continued on LIC 9099C*** Unsubstantiated Based on the information obtained there is not enough evidence to support the allegation made in this complaint. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Administrator Riley and a copy was left with the facility.the state’s words, verbatim · CDSS document, Dec 2, 2025 · control 56-AS-20251201131529

Type of visit: Required - 1 Year

On1/15/2025 at 12:20 PM, Licensing Program Analyst (LPA) Beena Singh conducted an unannounced annual required visit. LPA was greeted and granted entry to the facility by Administrator Ta'Neisha Riley . LPA Singh explained the nature of today's visit. LPA Singh accompanied with Ms Riley, conducted a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility was not operating over capacity or beyond any conditions and limitations on the license. The pools and other bodies of water located on the premises and secured gates and are in compliance with regulation. Facility is being maintained at a comfortable temperature for residents. All outdoor and indoor passageways are kept free of obstruction. Hot water temperature was measured at 115 degrees Fahrenheit in all resident bathrooms. There are grab bars for each toilet, bathtub and shower used by residents. The facility smoke detectors and carbon monoxide devices were tested and found to be in working order. Facility has been approved for 6 ambulatory residents. During today's inspection, LPA Singh toured the interior and exterior of the facility. The medications are centrally stored and locked in a closet located in the hallway opposite of the Master bedroom. The smoke and carbon monoxide detectors are operable and tested. There were 4 fully charged fire extinguishers observed LPA Singh observed all cleaning supplies are locked in a cabinet located in the laundry room and underneath the kitchen sink. The sharp objects are stored in a lock box, inside of the pantry located inside of the kitchen. All doors, and passageways are clear from obstruction and were equipped with night lights. There is a fire place located in the family room that is screened and covered with glass. All beds have the required linen and supplies. There was a sufficient amount of clean linen and hygiene items stored in two cabinets located in both hallways. There was appropriate lighting in each room. There are no fire arms or ammunition stored at the facility. Food Service: There is a minimum of one week supply of nonperishable foods and 2 days of perishable foods. Dishes, cups, and utensils were also stored properly. Record Review: LPA requested and reviewed three (3) resident and three (3) staff files. LPA Singh reviewed staff files for current CPR/1st aide certificates, TB results, and required training's. LPA observed the emergency disaster plan, facility sketch, personal rights, and theft and loss policy, PUB 475 complaint poster hung on the wall in the entryway. Administration: LPA Singh did not observe any excluded individuals on the premises at time of visit. The Administrator appears to be on the premises a sufficient number of hours to manage and oversee the business operation. Medical Related Services: Prescriptions and non-prescription PRN medications contain a signed and dated written order from a physician. Medications are centrally locked in the staff office and inaccessible to residents in care. Medications are being administered as prescribed by physician's directions. No deficiencies cited. An exit interview was conducted where this report was provided and discussed with Ms Riley.the state’s words, verbatim · CDSS document, Jan 15, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Javier Prieto conducted an unannounced annual required visit. LPA was greeted and granted entry to the facility by Administrator Ta'Neisha Riley . LPA explained the nature of today's visit. LPA accompanied with Ms Riley, conducted a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility was not operating over capacity or beyond any conditions and limitations on the license. The pools and other bodies of water located on the premises and secured gates and are in compliance with regulation. Facility is being maintained at a comfortable temperature for residents. All outdoor and indoor passageways are kept free of obstruction. Hot water temperature was measured at 107 degrees Fahrenheit in all resident bathrooms. There are grab bars for each toilet, bathtub and shower used by residents. The facility smoke detectors and carbon monoxide devices were tested and found to be in working order. Food Service: There is a minimum of one week supply of nonperishable foods and 2 days of perishable foods. Care and Supervision: The facility has ensured sufficient and competent staff to provide the services needed to meet resident needs. Record Review: LPA requested and reviewed six (6) resident and one (1) staff files. LPA reviewed staff files for current CPR/1st aide certificates, TB results, and required training's. Administration: LPA did not observe any excluded individuals on the premises at time of visit. The Administrator appears to be on the premises a sufficient number of hours to manage and oversee the business operation. Medical Related Services: Prescriptions and non-prescription PRN medications contain a signed and dated written order from a physician. Medications are centrally locked in the staff office and inaccessible to residents in care. Medications are being administered as prescribed by physician's directions. No deficiencies cited. An exit interview was conducted where this report was provided and discussed with Ms Riley.the state’s words, verbatim · CDSS document, Dec 22, 2023

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a case management visit. LPA Prieto met with Administrator Riley. LPA Prieto toured facility and found that the facility is clean and free of odors. No obstructions outside, in hallways or bedroom entries. LPA Prieto observed recently fire cleared bedrooms. The facility appears to be in compliance relating to title 22 regulations. LPA also had administrator Riley sign amended complaint report 56-AS-20230501085745. This report (LIC 809) and amended complaint report (LIC 9099) were signed by LPA Prieto and administrator Riley and a copy was left at the home.the state’s words, verbatim · CDSS document, Nov 27, 2023