OC Home of Laguna Niguel

Allegation investigated: Facility is malodorous

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Caregiver William Quebrata. LPA explained the reason for the visit. Administrator (AD) Loida Angeles arrived shortly after. This agency has investigated the complaint alleging that facility is malodorous. Regarding the allegation, the following was revealed: During the initial visit on August 26, 2026, LPA tour the bedrooms, bathrooms, laundry room, and backyard and LPA did not smell chemical odors and/or malodorous smells. During the interviews with residents, Resident 1 (R1) reported that they walk in the backyard every morning and stated that they have not noticed bad smells or chemical odors. Per R2, the house does not smell like chemicals. During the interviews with witnesses, Witness 1 (W1) reported that they have never noticed bad smells. Per W1, while touring the home they did not noticed chemical odors in the backyard. CONTINUED ON LIC9099-C... Unsubstantiated During the interviews with staff, Staff 1 (S1) reported that there is no chemical smell in the backyard and stated that residents and families have not complained. S2 stated that they have not noticed chemical smells when cleaning the backyard. During the interviews the AD stated that she has not noticed chemical smells in the backyard. AD reported that the trash cans get sanitized every Friday. Based on the information gathered during the investigation and LPA observations, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD Angeles, and a copy of this report was provided to the facility.the state’s words, verbatim · CDSS document, Aug 26, 2026 · control 22-AS-20260819212203

Type of visit: POC

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct a proof of correction visit for a citation issued on April 29, 2026 as a result of the complaint investigation for complaint 22-AS-20260428130939. LPA met with staff and explained the reason for the visit. LPA and staff toured the facility. LPA observed the facility is clean and organized. LPA observed all trash/recycle cans have been cleaned. No odors were detected inside or outside of the facility. No obstacles or hazards observed inside or outside of the facility. The deficiency has been cleared. LPA provided staff with the Letter of Deficiency Citations Cleared. An exit interview was conducted with staff and a copy of the report provided.the state’s words, verbatim · CDSS document, May 13, 2026

Allegation investigated: Facility is malodorous

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegation listed above. LPA met with Administrator Rachel Tutop and explained the reason for the visit. The investigation into the allegation, facility is malodorous, revealed the following. It was reported that strong odors are coming from the facility possibly due to faulty plumbing. LPA toured the inside and outside of the facility. Facility is a single story house with 7 bedrooms (1 bedroom is for staff), 5 bathrooms, kitchen/dining room, living room and a 2 car garage that is being used for storage. LPA inspected all 5 bathrooms and the kitchen. LPA observed all plumbing is operational with no issues. LPA did not detect any odors inside of the facility. LPA observed the inside of the facility is clean. LPA toured the outside of the facility. The trash/recycle cans are stored on the East side of the house. There are 7 trash/recycle cans. LPA smelled the green can for yard waste and the brown can marked as recyclable, both have a strong fertilizer odor, that could be detected from around 3 feet away without opening the lid. LPA observed a mop bucket with water on the east side of the house. LPA could smell a strong chemical odor from the mop bucket water from 3 feet away. Substantiated Staff emptied the mop bucket at the request of the LPA and rinsed out the mop bucket. LPA observed that on the East side of the house there is a planter area that has trees and shrubs. LPA could smell a strong fertilizer odor coming from the area but could not pinpoint the source. There was nothing visible that would cause the odor coming from that area. Based on the evidence gathered the preponderance of evidence standard has met therefore the allegation is substantiated. Deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of the report provided along with appeal rights.the state’s words, verbatim · CDSS document, Apr 29, 2026 · control 22-AS-20260428130939

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87303(a) · Plan of correction due date: May 8, 2026

The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not being met was evidenced by, LPA could detect a strong odor from 2 trash/recycle cans, which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Apr 29, 2026

Plan of correction: Licensee agrees to clean or replace the green can for yard waste and the brown can marked as recyclable and to submit proof to LPA by the POC due date.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA was greeted and granted entry by staff. LPA met with Assistant Administrator Rachel Tutop. and explained the reason for the visit. The Administrator's, Loida Angeles, Administrator's Certificate, expires on March 29, 2026. The facility is licensed for 6 residents of which 4 can be non-ambulatory and approved for 1 bedridden (bedroom 2) and a hospice waiver for 3. 5 residents were present at the time of the visit and 3 are on hospice. LPA and the Administrator toured the facility. Facility is a single story house with 7 bedrooms (1 bedroom is for staff), 5 bathrooms, kitchen/dining room, living room and a 2 car garage that is being used for storage. LPA observed the See Something, Say Something sign (PUB 475) posted on the kitchen wall. LPA observed all resident bedrooms have the required furnishings. LPA observed extra linens stored in the hall closet. LPA observed all the bathrooms are clean and operational. Hot water measured 115.1 to 116.0 degrees Fahrenheit in all bathrooms. Smoke detectors and carbon monoxide detectors tested operational. LPA observed the fireplace in the living room is screened and needs a key to operate, the key is kept locked. LPA observed the fire extinguisher in the dining room is fully charged. LPA observed a 2 day perishable and a 7 day non-perishable food supply in the kitchen. Knives are kept locked in a kitchen drawer. Medication is kept locked in a dining room cabinet. The kitchen is clean and organized. LPA observed the right front burner of the 5 burner gas stove does not light. The garage is kept locked and used for storage. LPA observed old furniture stored in the garage. LPA and staff toured the backyard. No bodies of water observed. There is a table with 4 chairs and an umbrella for residents to sit outside. No obstacles or hazards observed in the backyard. LPA reviewed reviewed 5 resident files and medications, no discrepancies observed. The facility has a laptop computer with internet access for resident use only. The last emergency drill was conducted on January 15, 2026. LPA reviewed 2 staff files. Both staff members have the required training including CPR/First Aid training. All staff present at the facility are background cleared and associated to the facility. LPA inspected the first aid kit. The first aid kit has all the required elements. LPA consulted with staff regarding reporting requirements. Deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted with the facility representative and a copy of the report provided along with appeal rights.the state’s words, verbatim · CDSS document, Feb 12, 2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA was greeted and granted entry by staff. LPA explained the reason for the visit. The facility is licensed for 6 residents of which 4 can be non-ambulatory and approved for 1 bedridden and a hospice waiver for 3. 6 residents were present during the visit of which 3 are on hospice. Facility is a single story house with 7 bedrooms (1 bedroom is for staff), 5 bathrooms, kitchen/dining room, living room and a 2 car garage that is being used for storage. LPA observed the See Something, Say Something poster (PUB 475) posted next to the front door. LPA and staff toured the facility. LPA observed all resident bedrooms have the required furnishings. LPA observed extra linens stored in the hall closet. LPA observed all the bathrooms are clean and operational. Hot water measured 115.3 to 115.7 degrees Fahrenheit in all bathrooms. LPA observed in bathroom 4 there were cleaning supplies, 409 spray cleaner, Lysol and toilet bowl cleaner under the bathroom sink which was unlocked. Staff removed the items and put them in a locked cabinet during the visit. Smoke detectors and carbon monoxide detectors tested operational. LPA observed the fireplace in the living room is screened and needs a key to operate, the key is kept locked. LPA did not observe any obstacles or trip hazards in the facility. LPA observed the kitchen is clean and operational. Knives are kept locked in a kitchen drawer. Cleaning supplies are kept locked under the kitchen sink. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. The fire extinguisher in the dining room is fully charged. LPA and staff toured the garage. The garage is kept locked and used for storage. LPA observed a 3 day emergency supply of food and water in the garage. LPA and staff toured the backyard. No bodies of water observed. There is shaded seating in the backyard to sit outside. Both exit gates are operational. No obstacles or hazards observed in the backyard. During the visit Administrators, Loida Angeles, Kristina Adrineda arrived. LPA reviewed 2 staff files. Both staff members are background cleared and associated to the facility. Both staff members have the required training and CPR training. LPA reviewed 6 resident files and medications. No discrepancies observed. LPA inspected the first aid kit, the first aid kit has all the required elements. LPA observed there is a laptop for dedicated resident use. There is no verification that facility has conducted an emergency drill in the last 3 months. Deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of the report provided along with appeal rights.the state’s words, verbatim · CDSS document, Feb 4, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA was greeted and granted entry by staff. LPA met with Administrator Loida Angeles and explained the reason for the visit. LPA and Administrator toured the facility. Facility is a single story house with 7 bedrooms (1 bedroom is for staff), 5 bathrooms, kitchen/dining room, living room and a 2 car garage that is being used for storage. LPA observed the see something, say something poster posted in the living room. The poster is visible from the front door. LPA observed the fireplace is screened. The kitchen is clean and organized. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed the stove lights unassisted. LPA observed the knives are kept locked in a kitchen drawer. LPA observed all medications are kept locked in a cabinet. LPA observed the garage is kept locked and used for storage. LPA observed all bathrooms are clean and operational. Hot water in the bathroom located in between bedrooms 4 and 6 measured 117.8 degrees Fahrenheit. LPA observed all resident rooms had the required furnishings. LPA and the Administrator toured the backyard. LPA observed chairs in the patio for residents to sit outside. Both exit gates on either side of the house are operational. No bodies of water observed. No obstacles or hazards observed outside of the facility. LPA reviewed 3 staff files. No discrepancies observed. LPA reviewed 6 resident files. No discrepancies observed. LPA reviewed 3 residents medications, no discrepancies observed. LPA inspected the first aid kit. The first aid kit had all the required elements. The smoke detectors and carbon monoxide detectors tested operational. No obstacles or hazards observed inside of the facility. No deficiencies observed during the visit. No deficiencies are being cited as a result of this visit. An exit interview was conducted and a copy of the report provided.the state’s words, verbatim · CDSS document, Mar 11, 2024