Cyecrest Guest Home

On this day, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility for the purpose of delivering findings into the investigation of the allegations listed above. LPA was greeted and granted entry by facility staff after introducing himself and stating the purpose of the visit. Administrator Tin Le was notified of the visit and presented with the allegations under review. The initial complaint investigation visit was conducted by LPA Michelle Reed on July 19, 2022. During the visit, licensing staff met with facility staff. There were two residents present, both of whom were in hospice. Health and safety checks were conducted on the premises and resident records for resident R1 were requested. Additional investigation was conducted by the Department. R1 was admitted to the facility on December 3, 2021, from a different residential care facility for the elderly with hospice care already in place with Vitas Hospice. CONTINUED ON LIC9099-C SubstantiatedRead the full finding— CDSS inspection report, March 24, 2026 · control 22-AS-20220715122629

Licensing Program Analyst Michelle Reed arrived at the facility to deliver findings of this complaint investigation. Upon arrival, LPA met with Staff Jason "J" Flake and Pouya "Paul" Ghorbanpour. Licensee Tin Le was contacted via telephone. He stated that he was at an appointment and Administrator Chi Luu was out of town. Mary Jean Alvarado was contacted by Mr. Le and he stated that she would sign the report upon his behalf. Ms. Alvarado arrived at approximately 1:45pm. The investigation consisted of interviews with Administrator Chi Luu, staff and witnesses as well as documentation. The following was determined: R1 was evicted from the facility on 3/9/22 and moved to an RCFE in Garden Grove. The Licensee and Administrator did not give Resident #1 or her responsible party a 30 day written notice. According to Administrator Chi Luu a verbal notice was given to R1's responsible party. Based upon interviews, the preponderance of evidence standard has been met and the above allegation is sRead the full finding— CDSS inspection report, May 24, 2022 · control 22-AS-20220311135355

Licensing Program Analyst (LPA), Michelle Reed made an unannounced visit to the facility for the purpose of presenting the findings of the complaint investigation. Upon arrival, LPA met with Staff Harry and Amelia Serra. Administrator Chi Luu was spoken to via telephone. He stated that he was out of state and could not come to the facility. He stated he would contact the Licensee to come to the facility. Tin Le came to facility. The complaint was investigated by the Department and consisted of interviews with the facility staff, Administrator Chi “Rex” Luu, and witnesses as well as documentation. The following was determined: Resident #1 (R1) moved into Cyecrest Guest Home in March of 2020. R1 had memory impairment but could transfer in and out of bed and walk without assistance. R1 also needed assistance with bathing, toileting and hygiene. At some point during R1’s stay, R1 refused to get out of bed and walk. Family were unable to do in person visits during Covid and during Zoom visiRead the full finding— CDSS inspection report, October 5, 2021 · control 22-AS-20210604144038