Heilend Hands Home

Type of visit: Required - 1 Year

On March 10, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to conduct the required annual inspection. LPA was greeted and granted entry into the facility by Administrator (AD) Marlyn Salazar after explaining the purpose for the visit. LPA observed that Marlyn Salazar has a valid Administrator certificate which expires on May 15, 2027. The facility is a Residential Care Facility for the Elderly (RCFE) licensed for four residents, of which two may be non-ambulatory and one may be bedridden in bedroom number three, and has a hospice waiver for two. The facility is a single story home with six bedrooms, two of which are for residents, three bathrooms, two of which are for residents, two living rooms, a dining room, a kitchen, and an attached one car garage. LPA accompanied by the AD conducted a tour of the interior portion of the facility. On today's visit, LPA observed one residents in care and two staff present. LPA observed the See Something, Say Something poster (PUB 475) mounted on a wall by the entryway of the facility. LPA inspected the two resident bedrooms, and they were observed to be free of any hazards. LPA observed the resident bedrooms had the required furnishings of a bed, a chair, a chest of drawers, and a lamp. Resident beds had clean linens and blankets. LPA observed additional linens are stored in a hallway closet. LPA inspected the two resident bathrooms. Resident bathrooms are clean. Bathrooms are equipped with grab bars and non-skid floor mats. Faucets and toilets were operational. Hot water temperature measured between 115.7 and 116.5 degrees Fahrenheit. LPA observed the facility has a two day perishable and seven day nonperishable food supply on hand. LPA observed kitchen appliances to be clean and operational. The four burner gas stove lights unassisted. LPA observed kitchen knives are stored in a locked kitchen cabinet. LPA observed the centrally stored medications are kept in a separate locked kitchen cabinet. CONTINUED ON LIC809-C LPA observed a first aid kit to be stored in the kitchen cabinet and it had all the required components. Fire extinguishers are located in the kitchen and in the laundry area. Fire extinguishers were observed to be charged and up to date on service. LPA observed chemicals and toxins are kept locked in a hallway closet. LPA tested the wired smoke detectors/carbon monoxide detectors which tested operational. LPA observed the facility conducted their last emergency disaster drill on February 1, 2026. During a tour of the living room, LPA observed five medication bottles to be unsecured, where they could be accessible by the resident in care. The medications bottles were immediately removed by the AD and were stored with the remaining medications, in a locked kitchen cabinet. All other areas such as the kitchen, dining room, and the second living room were observed to be free of any hazards. The door leading to the attached one car garage is kept locked and inaccessible to resident. The garage is used for storage. LPA and AD conducted a tour of the exterior portion of the facility. LPA observed the exterior portion to be clear of obstructions and hazards. LPA observed a shaded outdoor seating area with furniture for resident use. The perimeter gates of the facility are self-latching and can be opened in an evacuation. There are no bodies of water on the premises. LPA reviewed the one resident file. LPA observed the Reappraisal on file for Resident #1 (R1) was outdated. LPA reviewed the one residents’ medication and medication records. LPA reviewed two staff files. All staff are background cleared and associated to the facility. Based on the observations made during today's visit, deficiencies are being cited on the attached LIC809-D page and a technical violation is being issued. An exit interview was conducted with Administrator Marlyn Salazar. A copy of the report and Appeal Rights were provided.the state’s words, verbatim · CDSS document, Mar 10, 2026

Allegation investigated: Facility did provide proper notice of rate increase

On December 2, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to initiate the investigation into the allegation listed above and to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Licensee (LI) Maryln Salazar was notified via telephone and later arrived to assist with the inspection. During the visit, LPA, accompanied by the LI, conducted a tour of the physical plant. LPA observed the facility to be free of any obstructions or hazards. LPA conducted one resident interview and one staff interview. LPA additionally reviewed and obtained pertinent documents to the complaint such as the Admission Agreement, Pre-Admission Appraisal, and Physician's Report for R1. It was alleged that the facility did provide proper notice of rate increase to R1. LPA reviewed the file for R1 and observed there was no written notice of rate increase on file for R1. CONTINUED ON LIC9099-C Substantiated LPA conducted an interview with R1 who confirmed that he paid an increased rate amount for the month of November 2025. R1 stated that he did not receive a written notice prior to paying the rate increase for the month of November 2025 and that he was only advised of the increase in rate verbally. LPA conducted an interview with R1's Responsible Party, Witness #1 (W1). W1 confirmed that they did not receive a written notice prior to R1 paying an increased rate for the month of November 2025. LPA conducted an interview with the LI. The LI confirmed a written notice was not given to R1, or W1, prior to charging an increased rate amount for the month of November 2025. The LI stated that an agreement was made with R1 to pay an increase rate amount was made in October 2025, however, the agreement was made solely verbally. Per Health and Safety Code 1569.655(a), it states, If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than 90 days’ prior written notice to the residents or the residents’ representatives setting forth the amount of the increase and the reason or reasons for the increase, including a description of the additional costs, except for an increase in the rate due to a change in the level of care of the resident. Based on the evidenced gathered during this investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. An exit interview was conducted with Licensee Maryln Salazar. A copy of the report and Appeal Rights were provided.the state’s words, verbatim · CDSS document, Dec 2, 2025 · control 22-AS-20251124155742

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.655(a) · Plan of correction due date: Dec 19, 2025

1569.655 Increase in fee rates ... (a) If a licensee ... increases the rates of fees ... the licensee shall provide no less than 90 days’ prior written notice to the residents or the residents’ representatives ... This was not evidenced by: Based on records reviewed and interviews conducted, the Licensee did not provided R1 a written notice prior to issuing a rate increase. This poses a potential health, safety, and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Dec 2, 2025

Plan of correction: The Licensee stated that they will provide a refund to R1 for the rate increase amount for November 2025. The Licensee stated that they will provide R1 a prior written 90-day notice for any futute rate increases. The Licensee agreed to provide LPA proof of the refund via email or fax by POC date.

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit visit to the facility to conduct a Case Management inspection. LPA was greeted and granted entry into the facility by Administrator (AD) Maryln Salazar. LPA observed that Administrator Marlyn Salazar has a valid Administrator's certificate which expires on May 15, 2025. The facility received a new Fire Clearance for an increase in capacity on April 21, 2025 from the Orange Fire Department. Orange Fire Department Inspector Robert Desihome Jr approved the facility to have four residents, of which two may be non-ambulatory and one may be bedridden in bedroom number three. On today's visit, LPA accompanied by the AD, conducted a tour of the facility. LPA observed the three residents rooms that were approved from the fire clearance are free of hazards. The three resident bedrooms have the required furnishings of a bed, a chair, a chest of drawers, and a lamp. Based on the observations made during today's visit, no deficiencies are being cited per the Title 22 of the California Code of Regulations. An exit interview was conducted with Administrator Marlyn Salazar and a copy of the report was provided.the state’s words, verbatim · CDSS document, Apr 30, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to conduct the required annual inspection. LPA was greeted and granted entry by Administrator Marlyn Salazar after explaining the purpose for the visit. LPA observed that Administrator Marlyn Salazar has a valid Administrator's certificate which expires on May 15, 2025. The facility is a Residential Care Facility for the Elderly (RCFE) licensed for two residents, of which one may be non-ambulatory, and has a hospice waiver for two. The facility is a single story home with six bedrooms, two of which are for residents, three bathrooms, two of which are for residents, two living rooms, a dining room, a kitchen, and an attached one car garage. LPA accompanied by the AD conducted a tour of the interior portion of the facility. On today's visit, LPA observed one residents in care and two staff present. LPA observed the resident sleeping in his respective bedroom. LPA observed the See Something, Say Something poster (PUB 475) mounted on a wall by the entryway of the facility. LPA inspected the two resident bedrooms, and they were observed to be free of any hazards. LPA observed the resident bedrooms had the required furnishings of a bed, a chair, a chest of drawers, and a lamp. Resident beds had clean linens and blankets. LPA observed additional linens are stored in a hallway closet. LPA inspected the two resident bathrooms. Resident bathrooms are clean. Bathrooms are equipped with grab bars and non-skid floor mats. Faucets and toilets were operational. Hot water temperature measured between 117.2 and 119 degrees Fahrenheit. LPA observed the facility has a two day perishable and seven day nonperishable food supply on hand. LPA observed kitchen appliances to be clean and operational. The four burner gas stove lights unassisted. LPA observed kitchen knives are stored in a locked kitchen cabinet. LPA observed cleaning supplies and toxins are stored in a locked kitchen cabinet under the sink. CONTINUED ON LIC809-C A fire extinguisher is located in the kitchen and in the resident hallway. Fire extinguishers were observed to be charged and up to date on service. LPA tested the wired smoke detectors/carbon monoxide detectors which tested operational. LPA observed medications were being stored on top of a shelf in the living room. LPA observed a First Aid kit to be stored in the living room and it was observed to have all the required components. The door leading to the attached one car garage is kept locked and inaccessible to resident. The garage is used for storage. LPA and AD conducted a tour of the exterior portion of the facility. LPA observed the exterior portion to be clear of obstructions and hazards. LPA observed a shaded outdoor seating area with furniture for resident use. The perimeter gates on the north side and southside of the facility are self-latching and can be opened in an evacuation. There are no bodies of water on the premises. LPA reviewed the one resident files. All the required documentation were present and current in the resident file reviewed. LPA reviewed the one residents’ medication and medication records. LPA observed the facility was providing one medication to the resident without a proper Physician's order. LPA reviewed two staff files. LPA observed that Staff #2, who was present at the time of visit, does not have a proper criminal record clearance. Based on the observations made during today's visit, deficiencies are being cited per Title 22 of the California Code of Regulations. An exit interview was conducted with Administrator Marlyn Salazar. A copy of the report and Appeal Rights were provided.the state’s words, verbatim · CDSS document, Feb 21, 2025

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Sean Haddad conducted this announced inspection for the purpose of conducting a pre-licensing inspection. LPA met with Applicant (AP) Marlyn Salazar, discussed the purpose of the inspection, and toured the facility. Facility is to operate a Residential Care Facility for the Elderly. Application was submitted to Community Care Licensing on 04/03/2023. This is an initial application with no residents in care. During the inspection, LPA and AP observed the following: Structure: this is a one-story home. Facility is a 4-bedroom, 2-bathroom, 1 story house with a detached garage that is being used for storage. There is a back yard with a patio cover for the residents. Facility telephone number is (909) 904-3052. Resident Bedrooms: the 2 resident bedrooms are spacious and will easily accommodate the residents’ furnishings. Lamps, chairs, linens, and storage for each resident bedroom inspected. Staff Bedrooms: LPA inspected the 2 staff bedrooms. Bathrooms were clean, faucets and toilets were operational. Water temperature: tested at 119 F degrees. Linens & Hygiene Supplies: new linens and fully stocked linen closets were observed. Emergency Phone Numbers, Exit Plan, and Menu: reviewed. Food Service: 2 days perishable and 7 days nonperishable food supply reviewed. Carbon Monoxide, Smoke Detectors, Fire Extinguisher: inspected. Appliances: stove burners, microwave, washer, and dryer inspected. Knives: knives will be locked in the kitchen. Toxins: will be locked in the laundry room and garage. Medication cabinet is locked. First-Aid Kit and Activity Supplies: observed and available. Resident & Staff Files: this is an initial inspection and LPA observed storage space for resident and staff files. Fire clearance was approved by Orange City Fire Department on 11/06/2023. Backyard: backyard exit gate is operational and unlocked. Backyard has shaded area for outdoor activities and sufficient seating for residents. Component III was completed with AP during today’s inspection. AP will obtain liability insurance once the application is approved. During the inspection, LPA explained the process of this application and about the post licensing inspection once the facility is licensed. AP was informed today that the facility is ready for licensure and final approval will be processed by the CAB supervisor in Sacramento. An exit interview was conducted and a copy of this report was discussed with and provided to AP.the state’s words, verbatim · CDSS document, Feb 5, 2024

Type of visit: Office

Facility Type: RCFE Application Type: Initial Capacity: 1 Census (if any clients in care): 0 COMP II Participants: Marlyn Salazar (Licensee/Administrator) Interview Method: Virtual interview via Microsoft Teams On October 27, 2023, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Oct 27, 2023