Whispering Oaks - Waverly

On this day Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to deliver complaint findings. LPA Mendivil was greeted and granted entry into the faciltiy and explained the reason for the visit. Administrator/Licensee Imelda Caro was available via telephone. The Department received a complaint on 04/05/2021 and LPA Tirre conducted the initial 10 day visit on 04/09/2021. During LPA Mendivil's visit LPA Mendivil interviewed staff and residents. Regarding the allegation that facility is understaffed, the investigation revealed the following: It was alleged the facilty was understaffed. Per interviews with Administrator/Licensee Imelda Caro in 2021 around the time the complaint was filed she had 4 caregivers staffed at the house. Imelda stated she cannot remember the exact number of residents but would have been between 5-6 residents. Imelda stated that they were able to meet all of the residents needs in 2021. CONT on LIC 9099-C dated 08/12/2025 UnsubstantiatedRead the full finding— CDSS inspection report, August 12, 2025 · control 22-AS-20210405162044

On this day Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to deliver complaint findings. LPA was greeted and granted entry by Administrator Imelda Caro and discussed the findings for the allegations listed above. The Department received a complaint on 07/28/2022 and LPA Mendivil conducted initial 10-day visit on 08/02/2022. During the course of the investigation LPA Mendivil interviewed staff and residents as well as obtained copies of pertinent documents such as physician’s reports, admission agreements and medication records. Regarding the allegation facility staff are not meeting resident's needs and resident sustained an unstageable pressure injury due to negligence, the investigation revealed the following: It was alleged that facility staff are not meeting resident’s needs. Based on interviews with 3 out of 6 residents indicated they believe that staff is taking good care of them and feels their needs are being met. UnsubstantiatedRead the full finding— CDSS inspection report, August 22, 2023 · control 22-AS-20220728134559

Licensing Program Analysts (LPAs) Patricia Velazquez and Alvaro Ramirez conducted an unannounced subsequent complaint visit to deliver the findings of the investigation into the above allegation. LPAs Velazquez and Ramirez were allowed entry into the facility and met with Administrator (ADMIN) Imelda Caro and explained the purpose of the visit. On today's visit LPAs Velazquez and Ramirez conducted an interview with Administrator Imelda Caro. At 10:04 AM LPAs along with ADMIN toured the physical plant. LPAs along with ADMIN observed 5 residents in care and they all appeared well-cared for. Two were in the living room and 3 were in their rooms resting. During the course of the investigation, LPAs Criss Trinidad and Patricia Velazquez conducted interviews with the complainant, witnesses, and staff. LPA Velazquez also reviewed and obtained copies of facility and resident records. The records reviewed included the following for Resident (R) #1: South Coast Medical Center records, Resident ARead the full finding— CDSS inspection report, January 20, 2023 · control 22-AS-20201006154007