La Posada is a residential care home for the elderly (RCFE) in Whittier, Los Angeles County, California — state license #198603504, licensed for 114 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 43 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 19, 2026 — published below in full, verbatim and unscored.

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La Posada

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Residential care home for the elderly (RCFE) · Large community, 114 residents · Whittier, CA · Los Angeles County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #198603504, held since 2021 · read from the California state record on August 2, 2026 ·See on State Site →
8120 Painter Ave · Whittier, Los Angeles County
Phone
(562) 945-2651
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 114 residents
Dementia / memory careVerified in record
Hospice careApproved for 30 residents
Bedridden careApproved for 15 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 114 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 30.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 52 times and filed 43 documents. The most recent is a complaint investigation report, dated June 19, 2026.

Most recent state visit
July 15, 2026
Occupancy at the October 25, 2024 visit
87 of 114 beds

The state's published file for this home includes 17 documents with transcribed findings, dated February 15, 2022 to October 25, 2024. 17 of the 17 carry the state's recorded outcome word: “Substantiated” (10), “Unsubstantiated” (7). 17 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 17 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 34 of 43 documentsFull record on the state’s site →
20267 state visits · 7 documents
Jun 19, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 24, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 16, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 27, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 26, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202510 state visits · 11 documents
Sep 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 31, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 7, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 3, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 24, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 18, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 18, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 9, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202410 state visits · 12 documents
Nov 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 25, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provide resident’s authorized representative a copy of the admission agreement in a timely manner.

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegation.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of: LPA completed a physical tour of the common areas and resident (R1's) room. Interviews with family (F2) and Administrator was conducted. Record review of incontinence care Narrative Charting logs [July 2024- to present] and August 2024- to present Medication Administration Records (MARs), and Admission Agreement was completed. Copies of the MARs and Narrative Charting logs, and rosters were obtained. ***Narrative continues next page. Substantiatedthe state’s words, verbatim · CDSS document, Oct 25, 2024 · control 28-AS-20240805162120
Oct 10, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff are not making arrangements to meet residents' health needs. Facility staff are not ensuring that residents are receiving an annual medical assessment as required.

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegations and deliver findings. The purpose of the visit was discussed with Wellness Director. Administrator Diana Bautista arrived shortly after. The investigation consisted of: On 7/25/24, LPA interviewed resident (R1). On 8/23/24, staff (S1-S3) were interviewed and additional documents were reviewed/collected. During today's visit, record review was completed and residents (R2- R7) were interviewed. Records collected were: Face Sheet/Identification and Emergency Information, Preplacement Appraisal, Resident Appraisal, Needs and Services Plan [12/12/22], Physician's Report [12/6/22], Hospice orders, Physician's Orders, ALW Individual Service Plan (ISP), Home Healthnotes, Physician Communication (6/13/24), Admission Agreement, Charting Notes, resident roster and LIC 500 Personnel Report. During the course of the investigation, R1's authorized representative was interviewed. Mulitpthe state’s words, verbatim · CDSS document, Oct 10, 2024 · control 28-AS-20240725102607
Sep 20, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff are not administering medications as prescribed.

Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit regarding the above allegation. LPA discussed the purpose of the visit with Wellness Director. Administrator Diana Bautista arrived later. The investigation consisted of: A physical plant tour of the interior common areas and interviews with residents (R1-R8), and staff (S1-S7) was completed. Resident (R1- R4) files documents, ten (10) Medication Administration Records (MARs), LIC 500 Personnel Report, and resident roster were reviewed and obtained. *Narrative continues next page. Substantiatedthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 28-AS-20240917111252
Sep 6, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 25, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure care needs of resident are being met.

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate and deliver findings on the above allegation. The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of: On 7/2/24, LPA toured the facility, collected resident (R1's) file documents and interviewed staff (S1- S3) were interviewed. Resident (R1) was not at the facility at the time of the visit. On 7/16/2024, medical providers were interviewed, and on 7/22/2024, resident (R1) was interviewed telephonically. During today's visit, record review was completed and staff (S4- S5) were interviewed. ***Narrative continues next page. Substantiatedthe state’s words, verbatim · CDSS document, Jul 25, 2024 · control 28-AS-20240626134937
May 17, 2024Complaint investigation reportSubstantiated

Allegation investigated: Resident sustained a fracture while in care. Staff did not seek medical attention for resident in a timely manner.

Licensing Program Analyst (LPA) Bennette Pena conducted a subsequent visit in response to the above-mentioned allegations. LPA met with Executive Director, Diana Bautista-Martinez and explained the reason for the visit. Investigation consisted of the following: On 02/01/2023, LPA Pena conducted a health and safety check, tour of the facility's common areas and requested a copy of the Staff roster and Resident roster. LPA also reviewed and obtained files for Resident #1 (R1). LPA did not observe any immediate Health and/or Safety concerns. On 2/27/2023, LPA Pena conducted a subsequent visit and obtained copies of the current Staff/Resident rosters, interviewed Resident #2-Resident #9 (R2-R9), Staff #1-Staff #7 (S1-S7), attempted to interview a potential witness (W1) but phone number was no longer in service. LPA also checked a random resident's MAR/medication and toured the medication room. LPA delivered findings for the other allegations. On today's visit, LPA obtained copies of the cuthe state’s words, verbatim · CDSS document, May 17, 2024 · control 28-AS-20230131141908
May 17, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 25, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not refill residents medication timely. Staff gave resident another residents medication. Facility staff falsified documents.

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegations and deliver findings.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of the following: On 11/6/23, the physical plant was toured and R1's medications were reviewed. There was a COVID-19 outbreak in the building and all communal dining and activities were postponed at the time of the visit. Residents were quarantined and interviewed in their rooms. LPA interviewed residents (R1- R6) and Staff (S1- S6). Resident (R1's) file documents [Identification and Emergency Information/Face Sheet, Medication Administration Records [Sep. 2023 - Nov. 2023], Physician's Reports, Preplacement Appraisal, Resident Appraisal, ALW Individual Service Plan, Narrative charting notes, Incident Reports, admission agreement, resident roster, and LIC 500 Personnel Report. During today's visit, R1's medications were reviewed, record review was conthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 28-AS-20231109122933
Feb 23, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility is understaffed.

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to deliver findings on the above allegation. The purpose of the visit was discussed telephonically Administrator Diana Bautista. The investigation consisted of: On 2/15/2022, LPA toured all areas of the facility. Staff (S1-S7), residents (R1- R7), and Family (F1) were interviewed. Copies of Shower Lists [Hospice Shower Names, AM Shower list, PM Shower list], List of residents on 2-hour checks [17 residents], Assisted Living Dining Room Census, Staff Shift Schedule Dates- 1/3/2022- 2/13/2022 , LIC 500 Personnel Report and Resident Roster were obtained. During today's visit, no health and safety issues were observed. ***Narrative continues next page.*** Substantiatedthe state’s words, verbatim · CDSS document, Feb 23, 2024 · control 28-AS-20220210145845
Feb 23, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff are not following resident's care plan appropriately. Staff does not provide proper meal service to residents in care.

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to deliver findings on the above allegation. The purpose of the visit was discussed telephonically with Diana Bautista. The investigation consisted of: On 2/15/2022, LPA toured all areas of the facility. Staff (S1-S7), residents (R1- R7), and Family (F1) were interviewed. Copies of Shower Lists [Hospice Shower Names, AM Shower list, PM Shower list], List of residents on 2-hour checks [17 residents], Assisted Living Dining Room Census, Staff Shift Schedule Dates- 1/3/2022- 2/13/2022 , LIC 500 Personnel Report and Resident Roster were obtained. During today's visit, no health and safety issues were observed. ***Narrative continues next page.*** Substantiatedthe state’s words, verbatim · CDSS document, Feb 23, 2024 · control 28-AS-20220210150135
20234 state visits · 4 documents
Dec 7, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 5, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 12, 2023Complaint investigation reportSubstantiated

Allegation investigated: Facility staff stole resident's money.

Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Business Office Manager Andrea Lopez. Administrator Diana Bautista arrived shortly after. The investigation consisted of the following: A tour of the facility was conducted. Staff (S1- S6) and residents (R1- R9) were interviewed. Resident (R1's) file documents [Identification and Emergency Information/Face Sheet, Cash and Jewerly Policy, Resident Theft and Loss Record & Physician's Report], as well as staff (S1's) Personnel Record, termination notice, Personal Property Procedures, resident roster, and LIC 500 Personnel Report. * ***Narrative continues next page.*** Substantiatedthe state’s words, verbatim · CDSS document, Oct 12, 2023 · control 28-AS-20231010134131
Aug 31, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide a comfortable temperature for resident. Facility is in disrepair.

Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of the following: A tour of the facility was conducted with focus on temperature of resident rooms and common areas. A total of 10 rooms were checked to ensure temperature is comfortable and meets Title 22 regulation. Residents (R1- R10) and staff (S1- S3) were interviewed. Copies of HVAC Service Work Order/Invoices for dates [8/22/23, 8/23/23, 8/29/23], resident roster, and LIC 500 Personnel Report were reviewed and obtained. ***Narrative continues next page.*** Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 31, 2023 · control 28-AS-20230829092036
Beside homes the same size
Type A citations8typical 1
Type B citations20typical 1
Substantiated complaints32typical 2
Total complaints29typical 7
State visits on file52typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2021.
Year-by-year trend
YearVisitsDocumentsSubstantiated20267702025101102024101282023811220222202021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.

Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →

What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (562) 945-2651

Is La Posada licensed?

Yes — La Posada is a licensed residential care home for the elderly (RCFE) in Whittier (Los Angeles County): California license #198603504, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 114 residents. State records list 43 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 19, 2026, appears in the inspection record on this page.

Can La Posada care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists La Posada with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 114 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 30.

How much does La Posada cost?

California's public licensing record does not include La Posada's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does La Posada accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at La Posada through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

87 of 114 beds occupied (76%) when the state visited on October 25, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for La Posada?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 52 state visits and 43 dated documents since 2021 for La Posada; 17 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 25, 2024, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

17 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not provide resident’s authorized representative a copy of the admission agreement in a timely manner.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegation.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of: LPA completed a physical tour of the common areas and resident (R1's) room. Interviews with family (F2) and Administrator was conducted. Record review of incontinence care Narrative Charting logs [July 2024- to present] and August 2024- to present Medication Administration Records (MARs), and Admission Agreement was completed. Copies of the MARs and Narrative Charting logs, and rosters were obtained. ***Narrative continues next page. SubstantiatedCDSS inspection report, October 25, 2024 · control 28-AS-20240805162120
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff are not making arrangements to meet residents' health needs. Facility staff are not ensuring that residents are receiving an annual medical assessment as required.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegations and deliver findings. The purpose of the visit was discussed with Wellness Director. Administrator Diana Bautista arrived shortly after. The investigation consisted of: On 7/25/24, LPA interviewed resident (R1). On 8/23/24, staff (S1-S3) were interviewed and additional documents were reviewed/collected. During today's visit, record review was completed and residents (R2- R7) were interviewed. Records collected were: Face Sheet/Identification and Emergency Information, Preplacement Appraisal, Resident Appraisal, Needs and Services Plan [12/12/22], Physician's Report [12/6/22], Hospice orders, Physician's Orders, ALW Individual Service Plan (ISP), Home Healthnotes, Physician Communication (6/13/24), Admission Agreement, Charting Notes, resident roster and LIC 500 Personnel Report. During the course of the investigation, R1's authorized representative was interviewed. MulitpCDSS inspection report, October 10, 2024 · control 28-AS-20240725102607
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are not administering medications as prescribed.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit regarding the above allegation. LPA discussed the purpose of the visit with Wellness Director. Administrator Diana Bautista arrived later. The investigation consisted of: A physical plant tour of the interior common areas and interviews with residents (R1-R8), and staff (S1-S7) was completed. Resident (R1- R4) files documents, ten (10) Medication Administration Records (MARs), LIC 500 Personnel Report, and resident roster were reviewed and obtained. *Narrative continues next page. SubstantiatedCDSS inspection report, September 20, 2024 · control 28-AS-20240917111252
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not ensure care needs of resident are being met.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate and deliver findings on the above allegation. The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of: On 7/2/24, LPA toured the facility, collected resident (R1's) file documents and interviewed staff (S1- S3) were interviewed. Resident (R1) was not at the facility at the time of the visit. On 7/16/2024, medical providers were interviewed, and on 7/22/2024, resident (R1) was interviewed telephonically. During today's visit, record review was completed and staff (S4- S5) were interviewed. ***Narrative continues next page. SubstantiatedCDSS inspection report, July 25, 2024 · control 28-AS-20240626134937
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident sustained a fracture while in care. Staff did not seek medical attention for resident in a timely manner.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Bennette Pena conducted a subsequent visit in response to the above-mentioned allegations. LPA met with Executive Director, Diana Bautista-Martinez and explained the reason for the visit. Investigation consisted of the following: On 02/01/2023, LPA Pena conducted a health and safety check, tour of the facility's common areas and requested a copy of the Staff roster and Resident roster. LPA also reviewed and obtained files for Resident #1 (R1). LPA did not observe any immediate Health and/or Safety concerns. On 2/27/2023, LPA Pena conducted a subsequent visit and obtained copies of the current Staff/Resident rosters, interviewed Resident #2-Resident #9 (R2-R9), Staff #1-Staff #7 (S1-S7), attempted to interview a potential witness (W1) but phone number was no longer in service. LPA also checked a random resident's MAR/medication and toured the medication room. LPA delivered findings for the other allegations. On today's visit, LPA obtained copies of the cuCDSS inspection report, May 17, 2024 · control 28-AS-20230131141908
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not refill residents medication timely. Staff gave resident another residents medication. Facility staff falsified documents.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegations and deliver findings.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of the following: On 11/6/23, the physical plant was toured and R1's medications were reviewed. There was a COVID-19 outbreak in the building and all communal dining and activities were postponed at the time of the visit. Residents were quarantined and interviewed in their rooms. LPA interviewed residents (R1- R6) and Staff (S1- S6). Resident (R1's) file documents [Identification and Emergency Information/Face Sheet, Medication Administration Records [Sep. 2023 - Nov. 2023], Physician's Reports, Preplacement Appraisal, Resident Appraisal, ALW Individual Service Plan, Narrative charting notes, Incident Reports, admission agreement, resident roster, and LIC 500 Personnel Report. During today's visit, R1's medications were reviewed, record review was conCDSS inspection report, April 25, 2024 · control 28-AS-20231109122933
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility is understaffed.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to deliver findings on the above allegation. The purpose of the visit was discussed telephonically Administrator Diana Bautista. The investigation consisted of: On 2/15/2022, LPA toured all areas of the facility. Staff (S1-S7), residents (R1- R7), and Family (F1) were interviewed. Copies of Shower Lists [Hospice Shower Names, AM Shower list, PM Shower list], List of residents on 2-hour checks [17 residents], Assisted Living Dining Room Census, Staff Shift Schedule Dates- 1/3/2022- 2/13/2022 , LIC 500 Personnel Report and Resident Roster were obtained. During today's visit, no health and safety issues were observed. ***Narrative continues next page.*** SubstantiatedCDSS inspection report, February 23, 2024 · control 28-AS-20220210145845
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are not following resident's care plan appropriately. Staff does not provide proper meal service to residents in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to deliver findings on the above allegation. The purpose of the visit was discussed telephonically with Diana Bautista. The investigation consisted of: On 2/15/2022, LPA toured all areas of the facility. Staff (S1-S7), residents (R1- R7), and Family (F1) were interviewed. Copies of Shower Lists [Hospice Shower Names, AM Shower list, PM Shower list], List of residents on 2-hour checks [17 residents], Assisted Living Dining Room Census, Staff Shift Schedule Dates- 1/3/2022- 2/13/2022 , LIC 500 Personnel Report and Resident Roster were obtained. During today's visit, no health and safety issues were observed. ***Narrative continues next page.*** SubstantiatedCDSS inspection report, February 23, 2024 · control 28-AS-20220210150135

2023

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff stole resident's money.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Business Office Manager Andrea Lopez. Administrator Diana Bautista arrived shortly after. The investigation consisted of the following: A tour of the facility was conducted. Staff (S1- S6) and residents (R1- R9) were interviewed. Resident (R1's) file documents [Identification and Emergency Information/Face Sheet, Cash and Jewerly Policy, Resident Theft and Loss Record & Physician's Report], as well as staff (S1's) Personnel Record, termination notice, Personal Property Procedures, resident roster, and LIC 500 Personnel Report. * ***Narrative continues next page.*** SubstantiatedCDSS inspection report, October 12, 2023 · control 28-AS-20231010134131
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide a comfortable temperature for resident. Facility is in disrepair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of the following: A tour of the facility was conducted with focus on temperature of resident rooms and common areas. A total of 10 rooms were checked to ensure temperature is comfortable and meets Title 22 regulation. Residents (R1- R10) and staff (S1- S3) were interviewed. Copies of HVAC Service Work Order/Invoices for dates [8/22/23, 8/23/23, 8/29/23], resident roster, and LIC 500 Personnel Report were reviewed and obtained. ***Narrative continues next page.*** UnsubstantiatedCDSS inspection report, August 31, 2023 · control 28-AS-20230829092036
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is in disrepair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Alma Gonzalez conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegation. LPA met with Administrator Diana Bautista and explained the reason for the visit. The investigation consisted of: LPA collected copies of Staff and Resident rosters. LPA collected a receipt from Real Time Bros Heating & Air Conditioning Inc dated 7/28/23. LPA conducted interviews with Administrator Diana Bautista, Staff 1-3 (S1-3) and Residents 1-9 (R1-9). LPA also conducted a tour of facility which included observations of all 3 floors on the assisted living side and 1 floor on the memory care unit. LPA toured the facility with Administrator Diana Bautista. A total of 10 resident bedrooms were inspected. (See LIC9099C for continuation) UnsubstantiatedCDSS inspection report, August 3, 2023 · control 28-AS-20230728162505
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not ensure the facility is free from pests. Staff do not ensure resident rooms are cleaned adequately.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Alma Gonzalez conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegations. LPA met with Administrator Diana Bautista and explained the reason for the visit. The investigation consisted of: LPA conducted interviews with Administrator Diana Bautista, Staff 1-3 (S1-3) and Resident 1-9 (R1-9). LPA collected copies of Staff and Resident Rosters and Pacific Shore Pest Control service receipts for May - July 2023. LPA also conducted a tour of facility which included observations of all 3 floors on the assisted living side and 1 floor on the memory care unit. LPA toured the facility with Administrator Diana Bautista. A total of 10 resident bedrooms were inspected. (See LIC9099C for continuation) UnsubstantiatedCDSS inspection report, August 3, 2023 · control 28-AS-20230727152607
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLack of supervision resulting in resident being struck/hit while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Med-Tech Stephanie Varela. Administrator Diana Bautista arrived later. The investigation consisted of the following: A tour of the facility was conducted with focus in the Memory Care Unit. No health and safety concerns were observed. Residents (R1- R6) and staff (S1- S4) were interviewed. Resident (R1 & R2's) files were reviewed. The following documents were obtained: Identification and Emergency Information/Face Sheet, Physician Report, Resident Assessment, Needs and Services Plan, Physician Communication documents, End of Shift Report (6/26/23- 6/27/23), Narrative Charting, resident roster, and LIC 500 Personnel Report. *** R1 & R2's Physician reports are not updated. Dementia residents shall have an annual medical assessment and a reappraisal done at least annually, both of which shall include a reassessment of the residCDSS inspection report, July 6, 2023 · control 28-AS-20230630083050
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff mismanaged resident medication Staff did not treat resident with dignity or respect Staff are not wearing mask in the facility
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Bennette Pena conducted a subsequent complaint visit for the above-mentioned allegations. LPA met with Executive Director, Diana Bautista-Martinez and explained the reason for the visit. On 2/01/2023,LPA Pena conducted the initial investigation and obtained the Staff/Resident rosters, facility map, observed the residents and toured the facility's common areas. LPA also reviewed and obtained files for Resident #1 (R1). During today's visit, LPA Pena obtained copies of the current Staff/Resident rosters, interviewed Resident #2-Resident #9 (R2-R9), Staff #1-Staff #7 (S1-S7), attempted to interview a potential witness (W1) but phone number was no longer in service. LPA also checked a random resident's MAR/medication and toured the medication room. *****CONTINUED ON LIC90999-C***** UnsubstantiatedCDSS inspection report, February 27, 2023 · control 28-AS-20230131141908
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility failed to provide resident records.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Business Office Manager Andrea Lopez. Administrator Diana Bautista arrived shortly after. The investigation consisted of the following: A tour of the facility was conducted. No health and safety concerns were observed. Licensee and Administratror were interviewed. Resident (R1's) file was reviewed. The following documents were obtained pertaining to R1: Identification and Emergency Information/Face Sheet, Admission Agreement, Physician Report, Pre-Placement Appraisal Information, Resident Appraisals, Appraisal/Needs and Services Plan, Admission Agreement, Advance Healthcare Directive, ALW ISP, Fall risk evaluation, LIC 500 Personnel Report, and resident roster. See LIC 9099C for report continuation. SubstantiatedCDSS inspection report, February 9, 2023 · control 28-AS-20230131115153
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident's needs are not being met. Staff do not ensure that facility is free of roaches. Facility is unkempt. Resident's nutritional needs are not being met.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint visit to investigate the above allegations.The purpose of the visit was discussed with Administrator Diana Bautista. The investigation consisted of: On 12/22/22 & 2/8/23, an inspection of the interior physical plant was conducted. A total of 13 resident rooms [115, 116, 117, 118, 119, 121, 204, 207, 215, 216, 217, 303, 317] common areas, public restrooms, dining room and kitchen were inspected for vermin/cockroaches. Staff (S1- S7) and residents (R2-R12) were interviewed. Resident (R1) has cognitive impairment and was not interviewed. During todays visit, staff (S2- S7), family (F1), and residents (R11 & R12) were interviewed. Resident (R1's) file documents [Identification and Emergency Information, Preplacement Appraisal, Resident Appraisal, Physician's Report, Physician's Diet Order, Pest Control Invoices, Diet & Preference Food list, resident roster, staff roster, and incident report (12/16/22) were obtained. SCDSS inspection report, February 9, 2023 · control 28-AS-20221220131650

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility has roaches Resident rooms are not kept clean
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Vasallo conducted a complaint visit to investigate the allegations listed above. LPA met with Administrator, Janette Hill and explained the reason for the visit. Administrator provided a copy of the resident and staff roster. The investigation consisited of the following: The facility consist of 3 floors on the assisted living side and 1 floor on the memory care unit. LPA toured the facility at 9:55 am with Business Office Manager, Diana Bautista Martinez. All 3 floors and memory care unit were toured. A total of 17 resident bedrooms were inspected. 12 residents and 3 staff were interviewed during the visit. The investigation revealed the following: Staff indicated there are no issues with roaches at this time. Facility has a contract with Home Shield Pest Control which treats the facility once a month. LPA observed the pest control company treating the facility at the time of the visit. Residents interviewed indicated they have not seen any roaches or bCDSS inspection report, February 15, 2022 · control 28-AS-20220210164420

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 52 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
8
typical for this size: 1
Type B citations
20
typical for this size: 1
Substantiated complaints
32
typical for this size: 2
Total complaints
29
typical for this size: 7
State visits on file
52
typical for this size: 19
See the full inspection record on the state's site →
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