Brookdale Central Whittier

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint investigation visit regarding the above allegations. LPA discussed the purpose of the visit with Interim Executive Director Mario Preston and new Executive Director Chanel Sanchez. The investigation consisted of: On 5/23/25, a physical plant inspection of common areas and 7 resident rooms was conducted. Staff (S1- S4) and resident (R1) were interviewed. LPA reviewed documents. Relevant complaint copies were obtained. During today's visit, staff (S5- S6) and residents (R2-R8) were interviewed. During today's visit, a total of 13 2nd floor rooms were inspected. Copies of an incident report pertaining to a fall in the dining room was obtained. *Report continues next page. SubstantiatedRead the full finding— CDSS inspection report, September 16, 2025 · control 28-AS-20250520101953

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint investigation visit to investigate the allegation above. LPA discussed the purpose of the visit with Business Office Manager Christina Schoech. Interim Executive Director Mario Preston arrived later. The investigation consisted of: On 7/18/2025, six residents and one staff were interviewed. Common areas were inspected. Copies of resident (R1's) file documents were obtained. During today's visit, record review of admission agreement and account history reports, and interviews with three (3) additional staff was completed. *See next page for narrative report. UnsubstantiatedRead the full finding— CDSS inspection report, July 29, 2025 · control 28-AS-20250711164055

*This report supersedes report created on 5/16/2025. It was created to add additional details. Revision does not change complaint findings. Operations Specialist/Interim Executive Director Mario Preston was explained the purpose of the visit. On 5/16/25, Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit regarding the above allegations. LPA discussed the purpose of the visit with receptionist. Executive Director Logan Harrison arrived later. The investigation consisted of: On 5/16/25, a physical plant inspection of common areas and 17 resident rooms was conducted. Staff (S1- S5) and residents (R1- R11) were interviewed. Copies of R1's Admission Record, Physician's Report, Personal Service Plan, resident roster, and LIC 500 Personnel Report were obtained. LPA took photographs during room inspections. SubstantiatedRead the full finding— CDSS inspection report, June 26, 2025 · control 28-AS-20250512091819

Licensing Program Analyst (LPA) Elizabeth Irra conducted an initial visit to investigate the above allegation. LPA met with Valerie Mendez (S-1) and discussed the purpose of today’s visit. Logan Harrison (Executive Director) arrived at approximately 9:20 A.M.. During this visit, LPA obtained a copy of the staff and resident rosters, a list of residents that receive showers in the common shower room (second floor), interviewed Staff #1 (S-1) through Staff # 4 (S-4), interviewed Resident #1 (R-1) through Resident #5 (R-5) and conducted a tour of the second floor common area shower room (with Logan Harrison-Executive Director). Refer to LIC 9099C for the continuation of this report. SubstantiatedRead the full finding— CDSS inspection report, June 6, 2025 · control 28-AS-20250530100910

Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit regarding the above allegations. LPA discussed the purpose of the visit with receptionist. Executive Director Logan Harrison arrived later. The investigation consisted of: A physical plant inspection of common areas and 17 resident rooms was conducted. Staff (S1- S5) and residents (R1- R11) were interviewed. Copies of R1's Admission Record, Physician's Report, Personal Service Plan, resident roster, and LIC 500 Personnel Report were obtained. LPA took photographs during room inspections. *Next page. SubstantiatedRead the full finding— CDSS inspection report, May 16, 2025 · control 28-AS-20250512091819

Licensing Program Analyst (LPA) Glenn Trueman conducted an initial 10-day complaint investigation visit in regards to the allegations listed above. LPA discussed the purpose of the visit with Staff S1. Shortly thereafter Executive Director Logan Harrison arrived. The investigation consisted of: A physical plant inspection of the common areas and resident (R1's) room was completed. Executive Director, Staff (S1- S3) and residents (R2-R6) were interviewed. Documentation was submitted regarding Resident Council Meeting Minutes and Corrective Action Consent Forms. In regards to the allegation The facility did not respond in writing regarding any action taken in response to the resident council concerns within 14 calendar days, based on interviews conducted and information gathered it was revealed that resident council meeting was conducted on 11/20/24 and on 11/27/24 Concern Form was completed specifying what the corrective plan would be done by the facility. Interview with Resident's R2-RRead the full finding— CDSS inspection report, December 3, 2024 · control 28-AS-20241126123740

Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit in regards to the allegation listed above. LPA discussed the purpose of the visit with Wellness Director Denise Bartley. Interim Administrator Logan Harrison arrived shortly after. The investigation consisted of: Record review, physical plant inspection of common areas and parking lot, and interviews with staff (S1-S3) and residents (R1- R7). Copies of R1's Residency Agreement, Admission Record, Physician's Report, Personal Service Plan, DMV Vehicle Registration Renewal Notice, State of CA CHP Safety Compliance Report, resident roster, and staff roster were obtained. SubstantiatedRead the full finding— CDSS inspection report, November 15, 2024 · control 28-AS-20241113102148

Licensing Program Analysts (LPAs) Galarza and Mayra Cota conducted an initial 10-day complaint investigation visit in regards to the allegation listed above. LPA discussed the purpose of the visit with Interim Administrator Logan Harrison. The investigation consisted of: A tour of the common areas, with special focus on laundry rooms was completed. Staff (S1- S5) and residents (R1-R7) were interviewed. Resident (R1's) file documents were reviewed. The following documents were obtained: Residency Agreement, staff roster, and resident roster. *Narrative continues next page. Substantiated— CDSS inspection report, October 8, 2024 · control 28-AS-20241002102332

Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit in regards to the allegation listed above. LPA discussed the purpose of the visit with Executive Director Sanjay Kabadi. The investigation consisted of: A physical plant tour of facility common areas, record review, and interviews of staff (S1- S4), hospice residents (R1-R2). An interview with Power of Attorney (POA) was attempted, but only (F1) was interviewed. The following documents were reviewed/obtained: Resident (R1's) file documents were reviewed. The following documents were obtained: Identification and Emergency Information/Face Sheet, Admission Record, Preplacement Appraisal Information, Personal Service Plan, Physician's Reports, Advance Health Care Directive, Physician's Certification of Incapacity to Make Informed Decision (10/26/23),POLST (8/18/23 & 2/18/24), Home Health Notes, Hospice Admit Notes initiated 2/19/24, incident reports, MARs, LIC 500 Personnel Report, and resideRead the full finding— CDSS inspection report, February 27, 2024 · control 28-AS-20240221091238

Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint investigation visit regarding the allegations listed above. LPA discussed the purpose of the visit with Executive Director Sanjay Kabadi. The investigation consisted of: On 12/19/2023, LPA conducted a physical plant inspection of common areas and resident (R1's) room; photographs of R1's room were taken. Staff (S1- S7) and residents (R1-R3) were interviewed. The following documents were reviewed/obtained: Identification and Emergency Information/Face Sheet, Admission Record, Preplacement Appraisal Information, Physician's Report (11/23/2022), Personal Service Plan [12/1/22, 1/25/23, 7/14/23, & 8/7/23], Hospice Care records, Hospice Collaboration Notes, and resident and staff rosters. During today's visit, LPA conducted a physical plant inspection and interviewed resident (R4- R7), and Health and Wellness Director for an update on resident (R1). NOTE: Resident (R1) moved out on 12/21/2023. ****Narrative continues nRead the full finding— CDSS inspection report, January 11, 2024 · control 28-AS-20231213095036

***This report supersedes the previous complaint report dated 01/13/23. The reason it’s being superseded is to clarify the investigation findings and include additional information. The finding remains the same. *** Licensing Program Analyst (LPA) Christine Wong conducted a “Subsequent” visit to ascertain additional information regarding the above-mentioned allegation and for the purpose of rendering the finding. LPA met with Receptionist Carlina Gomez who allowed entry into the facility and explained the reason for the visit. The administrator, Barbara Tyler, arrived later and assisted with the visit. The investigation consisted of the following: On 12/20/2021, LPA conducted a health and safety check. LPA toured the facility with Denise Bartley and observed that the facility is clean and in good repair. (See LIC 9099C for continuation) UnsubstantiatedRead the full finding— CDSS inspection report, December 7, 2023 · control 28-AS-20211217150248

Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit in regards to the allegation listed above. LPA discussed the purpose of the visit with Executive Director Sanjay Kabadi. The investigation consisted of: A tour of the common areas and file review was conducted. Staff (S1- S3) were interviewed. Resident (R1's) file documents were reviewed. The following documents were obtained: Identification and Emergency Information/Face Sheet, Admission Record, Physician's Report, Residency Agreement, R1's 30-Day Notice, Plan of Operation, billing invoice information, LIC 500 Personnel Report, and resident roster. ***See narrative summary on next page.*** UnsubstantiatedRead the full finding— CDSS inspection report, August 29, 2023 · control 28-AS-20230828121728

Licensing Program Analyst (LPA) Angelica Rea conducted an initial complaint visit in response to the allegation listed above. LPA met with Executive Director, Sanjay Kabadi and explained the reason for the visit. Regarding the allegation that, Facility evicted resident #1 without assisting with alternative housing and care options. The investigation consisted of: interview(s) with Executive Director, and,Staff #1. LPA also interviewed Resident #1, and obtained specific documents from Resident #1's file. Resident #1 is no longer living at the facility, effective 6/16/23. LPA interviewed Resident #1 at his new residence. The investigation revealed the following: Facility staff interviewed stated that Resident #1 was issued an eviction notice on 5/18/23. Staff stated that they did provide resident #1 with assistance with alternative housing and care options. Staff interviewed stated that resident #1 was assisted by staff #1 in making phone calls, and was also provided with a phone to useRead the full finding— CDSS inspection report, June 22, 2023 · control 28-AS-20230615172253

On 5/02/2023 at 12:00 p.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted a subsequent 10-Day complaint visit to deliver findings on the above-listed allegations. The purpose of the visit was discussed with LVN Denise Bartley . During the initial visit conducted on 05/5/2020, LPA requested copies of resident and staff rosters, a list of Residents that have moved out from this facility, including their contact information (from September 2019 to April 2020), and a list of Staff that are no longer working at this facility including their contact information (from September 2019 to April 2020). Report continued on 9099C UnsubstantiatedRead the full finding— CDSS inspection report, May 2, 2023 · control 28-AS-20200428075226

Licensing Program Analyst (LPA) Alma Gonzalez conducted a subsequent complaint visit to deliver investigation findings for the above stated allegations. LPA met with Executive Director Barbara Tyler and explained the reason for the visit. The investigation consisted of: During the initial visit conducted on 04/27/21, LPA interviewed Resident 1 (R1), Executive Director Barbara Tyler and Health & Wellness Director Amy Rogers. LPA conducted a virtual tour of the following resident bathrooms: Rooms 121, 217, 219, 221 and facility shower room. LPA requested/ received copies of Staff/ Resident Roster and the following documents for R1: Functional Capability Assessment, Appraisal/Needs and Services Plan, Physician’s Report, Admission Agreement, R1's Care Plan and copy of Resident's shower schedule. On 3/23/23, LPA collected copies of staff and resident rosters and conducted interviews with Staff 1-3 (S1-3), and Residents 2-5 (R2-5). LPA reviewed 4 Resident files and collected copies of faciliRead the full finding— CDSS inspection report, March 23, 2023 · control 28-AS-20210422100840

Licensing Program Analyst (LPA) Christine Wong conducted a “Subsequent” visit to ascertain additional information regarding the above-mentioned allegation and for the purpose of rendering the finding. LPA met with Receptionist Carlina Gomez who allowed entry into the facility and explained the reason for the visit. The administrator, Barbara Tyler arrived later and assisted with the visit. The investigation consisted of the following: On 12/20/2021, LPA conducted a health and safety check. LPA toured the facility with Denise Bartley and observed that the facility is clean and in good repair. LPA also observed supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days. Restrooms, handwashing basins, toilets and bathtub/showers are operable. There are no immediate health and safety concerns. LPA also gathered information from Resident#1 (R1) file and reviewed two other residents' file. (See LIC 9099C for continuation) UnsubstantiatedRead the full finding— CDSS inspection report, January 13, 2023 · control 28-AS-20211217150248