Bentley Manor

On 09/25/2025 Licensing Program Analyst (LPA) Troy Watson made a subsequent unannounced complaint visit to the above-listed facility. LPA Watson was greeted by the Administrator Mona Alcaraz and explained the purpose of this visit is to investigate the allegations listed above. LPA was granted entry into the facility. The investigation consisted of the following: On 08/01/2025 Licensing Program Analyst (LPA) Watson requested, reviewed, and obtained copies of the Staff Roster, Client Roster, and Physician Report. On 09/25/2025 LPA Watson requested and obtained the following: Centrally Stored Medication Record (CSMDR). On 09/25/2025 LPA conducted interviews with Staff #1 - Staff #5 (S1-S5) and Resident #2- Resident #4 (R2-R4) An attempt to interview Resident #1 was made but they were not present at time of visit. LPA toured the facility with Administrator Mona Alcaraz. LPA found the facility to be clean and in good repair. CONTINUED ON LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, September 25, 2025 · control 11-AS-20250722134621

On 08/09/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Mona Alcaraz and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the facility, observed mealtime, and interviewed 10 residents and four (4) staff members which included the Administrator, Cook/Caregiver, and two (2) Caregivers. On 09/07/23, Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on and met with Assistant Administator Mashelia Aungan. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews conducted. LPA Bunker asked questions relevant to the nature of the complaint. Ms. Mashelia and LPA Bunker toured the buildings and grounds to observe and identify any signs of neglect, abuse, or other immediate health and safety threats.Read the full finding— CDSS inspection report, August 9, 2024 · control 11-AS-20230828142032

***This amended report supersedes the report dated 5/17/2023. This report is being created to remove substantiated allegation “The Licensee has no current liability insurance” to unsubstantiated. All other complaint report aspects remain in effect. This unannounced subsequent complaint inspection is being conducted by Licensing Program Analysts (LPAs) Ernand Dabuet and Regina Cloyd for the purpose of delivering findings for the investigation into the above identified complaint allegation. The LPAs met with facility administrator Mona Alcaraz and explained the reason for today’s inspection. There was concern that the Licensee representative had liability insurance that did not include the required coverage for resident’s injuries, and that the Licensee representative has no current liability insurance. Evaluation Report continues LIC 9099-C SubstantiatedRead the full finding— CDSS inspection report, August 24, 2023 · control 11-AS-20221212123347

On 07/07/2023, Licensing program Analyst (LPA) Mario Leon conducted an unannounced subsequent complaint visit to the facility. LPA was met by MaSheila Auingan and later by Mona Alcaraz, who were both informed that this visit was conducted to continue an investigation of the complaint allegations, previously initiated on 07/06/2023. The investigation consisted of the following: On 07/06/23, Licensing Program Analyst (LPA) Mario Leon conducted an unannounced compaint visit at this facility.LPA toured the facility and interviewed seven (7) staff (S2-8) and two (2) witnesses (W1-2). LPA requested and reviewed three (3) LIC500 staff rosters dating back to 7/05/2022, one (1) current LIC9020 of resident roster and took photos of death reports (LIC624A) dating back to 06/2022. Report continues, see LIC9099C. UnsubstantiatedRead the full finding— CDSS inspection report, July 7, 2023 · control 11-AS-20230705090402

This unannounced subsequent complaint inspection is being conducted by Licensing Program Analyst (LPA) Ernand Dabuet for the purpose of delivering findings for the investigation into the above identified complaint allegations. The LPA met with Mona Alcaraz and explained the reason for today’s inspection. There was concern that the Licensee representative had liability insurance that did not include the required coverage for resident’s injuries, and that the Licensee representative has no current liability insurance. On 12/13/2022, LPA Ernand Dabuet conducted the initial 10-day complaint investigation and conducted interviews from 9:35 a.m. to 3:08 p.m., along with reviewing and/or obtaining copies of the resident roster, staff roster and insurance records. Facility staff stated that this facility had liability insurance with an effective date of 08/26/2022. Further investigation was required. (Evaluation Report continues on LIC 9099-C) SubstantiatedRead the full finding— CDSS inspection report, May 17, 2023 · control 11-AS-20221212123347

On 5/02/2023 Licensing Program Analyst (LPA) Jeremiah Randle conducted an unannounced subsequent complaint visit at the facility listed above. LPA arrived at facility and was greeted by Administrator ALCARAZ, MONA. LPA explained the purposed of the visit is to deliver findings on the allegations listed above. The investigation consisted of the following: LPA observed facility, as well as common areas of the facility. All outdoor and indoor passageways are kept free of obstruction. A comfortable temperature is maintained throughout the facility. LPA observed the facility to be operational and in good repair., LPA requested pertinent documents pertaining to the investigation. The following documents were gathered: Staff and Client Rosters, file for resident (R1) and any other pertinent documentation needs and service, physician report, hospice records, hospital records for R1. On 03/01/2023 LPA Randle interviewed residents (R1-R6). LPA requested, received, and reviewed the following infoRead the full finding— CDSS inspection report, May 2, 2023 · control 11-AS-20230222081854

This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 03/01/2023. Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Bentley Manor on 03/01/2023 and was greeted by Administrator Mona Alcaraz (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. During this investigation, LPA Calderon interviewed A1, W2-W4, S2-S6, R1-R10. These interviews were conducted on 02/27/2023 and 03/01/2023. On 03/01/2023 LPA Calderon requested copies of the following: Staff LIC500 and Resident rosters, needs and service, physician report, hospice records, hospital records, incident report for R1. UnsubstantiatedRead the full finding— CDSS inspection report, March 1, 2023 · control 11-AS-20230224093036