In Home Care Center is a residential care home for the elderly (RCFE) in North Hills, Los Angeles County, California — state license #197609877, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated October 20, 2025 — published below in full, verbatim and unscored.

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In Home Care Center

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Residential care home for the elderly (RCFE) · Small home, 6 residents · North Hills, CA · Los Angeles County
LicensedWheelchairBedriddenMemory care not on fileHospice not on file
No openings reportedBeds change hands in days ·
License #197609877, held since 2019 · read from the California state record on August 2, 2026 ·See on State Site →
9023 Gaviota Ave · North Hills, Los Angeles County
Phone
(747) 998-7577
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
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Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. SIX (6) NONAMBULATORY OF WHICH ONE (1) MAY BE BEDRIDDEN IN ROOM #3 ONLY.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 13 times and filed 11 documents. The most recent is a facility evaluation report, dated October 20, 2025.

Most recent state visit
October 20, 2025
Occupancy at the June 10, 2024 visit
4 of 6 beds

The state's published file for this home includes 5 documents with transcribed findings, dated January 16, 2024 to June 10, 2024. 5 of the 5 carry the state's recorded outcome word: “Unsubstantiated” (5). 5 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 9 of 11 documentsFull record on the state’s site →
20252 state visits · 2 documents
Oct 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 9, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20246 state visits · 7 documents
Oct 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 10, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained multiple pressure injuries while in care Staff do not have accurate records for a resident Staff did not abide to the admission agreement

Licensing program analyst (LPA) Tihesha Smith made an unannounced complaint visit to this facility to deliver findings. The administrator was contacted and arrived later. LPA Smith met with the administrator and disclosed the purpose of the visit. During the initial visit on 04/06/24, LPA Jose Gary Tan conducted physical plant tour at 9:15 AM, requested copy of facility documents relevant to the investigation at 9:43 AM and interviewed staff and resident between 9:45 AM to 11:30 AM. On 01/16/24, LPA Tihesha Smith conducted a subsequent visit and interviewed four (04) residents, four (04) staff and reviewed records from 10:50 am – 1:05 pm. Resident #1 (R1) is no longer a resident at the facility and Resident # 6 (R6) unable to speak due to condition. Resident sustained multiple pressure injuries while in care It was alleged that facility resident #1 (R1) sustained multiple skin injuries causing extreme discomfort. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 10, 2024 · control 31-AS-20230405164319
May 23, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff neglect resulted in a resident to be hospitalized while in care Staff did not properly report an incident involving a resident

Licensing Program Analyst (LPA) Tihesha Smith and Naira Margaryan conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation on 05/23/2024. The administrator was contacted and arrived later. Licensing staff met with the administrator Kristine Dovlatyan and disclosed the purpose of the visit. Staff neglect resulted in a resident to be hospitalized while in care It was alleged that staff neglect resulted in a resident to be hospitalized while in care. To investigate this allegation, during initial visit on 03/06/2023, LPA Smith conducted a physical plant tour, interviewed the administrator, and obtained and requested copies of documents relevant to the investigation. Interview with the administrator revealed that on 01/21/2023 by recommendation from Resident #1 (R1) doctor, R1 was taken to the hospital by the administrator due to weakness, dark urine and odor. Administrator drove R1 to the hospital in personal vehicle and R1 was able to ambulathe state’s words, verbatim · CDSS document, May 23, 2024 · control 31-AS-20230227123033
May 23, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not prevent resident from eloping from facility

Licensing Program Analyst (LPA) Tihesha Smith and Naira Margaryan conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation on 05/23/2024. The administrator was contacted and arrived later. Licensing staff met with the administrator Kristine Dovlatyan and disclosed the purpose of the visit. Staff did not prevent resident from eloping from facility It was alleged that Staff did not prevent resident from eloping from facility. To investigate this allegation, during initial visit on 03/06/2023, LPA Smith interviewed the administrator, staff and requested documents relevant to the investigation from approximately 12:45 pm am to 2:10 pm. Resident # 1(R1) is no longer at the facility. Interviews with the administrator reveal Resident #1 (R1) did not elope from the facility. Administrator notes that all windows, and doors of the facility have alarms that chime when they are Unsubstantiatedthe state’s words, verbatim · CDSS document, May 23, 2024 · control 31-AS-20240410095157
Apr 3, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Due to neglect, resident was dehydrated

At 9:50 a.m. on 04/03/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced, initial complaint visit. LPA met with Staff #1 (S1) and later the administrator and disclosed the reason for the visit. Regarding the allegation “Due to neglect, resident was dehydrated” it as alleged Resident #1 (R1) was neglected and not provided adequate hydration. To investigate the allegation, LPA toured the facility at 10:00 a.m. today, conducted a file review of pertinent records at 10:30 a.m. including but not limited to the staff list, resident list, medical assessment, and care notes, and interviewed the administrator, two (02) staff, a nurse, and one (01) out of four (04) residents between 11:00 a.m. and 12:30 p.m. Interview with the administrator at 11:00 a.m. today revealed R1 often refused bathing, grooming, and feeding support. Staff called 9-1-1 for R1 on 03/24/2024 due to low blood pressure and malnourishment. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2024 · control 31-AS-20240326144618
Jan 16, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure a resident was properly fed while in care

Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced complaint visit to the facility to investigate the above allegation. LPA met with the administrator Kristine Dovlatyan and disclosed the purpose of the visit. During initial visit, on 03/06/2023, LPA Smith conducted a physical plant tour, interviewed the administrator, and obtained and requested copies of documents relevant to the investigation. Staff did not ensure a resident was properly fed while in care It was alleged that Resident #1 (R1) was not being fed. To investigate this allegation, LPA Smith conducted a physical plant tour at 10:40, interviewed four (04) residents, four (04) staff and reviewed records from 10:50 am – 1:05 pm. (R1) is no longer a resident at the facility and LPA unable to reach for an interview. Resident # 6 (R6) unable to speak due to condition. During interviews LPA observed lunch meal being prepared and staff informing residents lunch is being Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 16, 2024 · control 31-AS-20230227123033
Jan 8, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations1typical 0
Type B citations1typical 0
Substantiated complaints2typical 0
Total complaints4typical 0
State visits on file13typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2019.
Year-by-year trend
YearVisitsDocumentsSubstantiated20252202024670202311020221102021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$4,000$6,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,000 · statewide low$8,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
If end-of-life care were ever needed, could they stay here? What’s the plan?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is In Home Care Center licensed?

Yes — In Home Care Center is a licensed residential care home for the elderly (RCFE) in North Hills (Los Angeles County): California license #197609877, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated October 20, 2025, appears in the inspection record on this page.

Can In Home Care Center care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists In Home Care Center with clearances for wheelchair / non-ambulatory and bedridden; it does not list dementia / memory care and hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. SIX (6) NONAMBULATORY OF WHICH ONE (1) MAY BE BEDRIDDEN IN ROOM #3 ONLY.

How much does In Home Care Center cost?

California's public licensing record does not include In Home Care Center's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does In Home Care Center accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at In Home Care Center through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

4 of 6 beds occupied (67%) when the state visited on June 10, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for In Home Care Center?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 13 state visits and 11 dated documents since 2021 for In Home Care Center; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 10, 2024, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

5 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained multiple pressure injuries while in care Staff do not have accurate records for a resident Staff did not abide to the admission agreement
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing program analyst (LPA) Tihesha Smith made an unannounced complaint visit to this facility to deliver findings. The administrator was contacted and arrived later. LPA Smith met with the administrator and disclosed the purpose of the visit. During the initial visit on 04/06/24, LPA Jose Gary Tan conducted physical plant tour at 9:15 AM, requested copy of facility documents relevant to the investigation at 9:43 AM and interviewed staff and resident between 9:45 AM to 11:30 AM. On 01/16/24, LPA Tihesha Smith conducted a subsequent visit and interviewed four (04) residents, four (04) staff and reviewed records from 10:50 am – 1:05 pm. Resident #1 (R1) is no longer a resident at the facility and Resident # 6 (R6) unable to speak due to condition. Resident sustained multiple pressure injuries while in care It was alleged that facility resident #1 (R1) sustained multiple skin injuries causing extreme discomfort. UnsubstantiatedCDSS inspection report, June 10, 2024 · control 31-AS-20230405164319
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff neglect resulted in a resident to be hospitalized while in care Staff did not properly report an incident involving a resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tihesha Smith and Naira Margaryan conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation on 05/23/2024. The administrator was contacted and arrived later. Licensing staff met with the administrator Kristine Dovlatyan and disclosed the purpose of the visit. Staff neglect resulted in a resident to be hospitalized while in care It was alleged that staff neglect resulted in a resident to be hospitalized while in care. To investigate this allegation, during initial visit on 03/06/2023, LPA Smith conducted a physical plant tour, interviewed the administrator, and obtained and requested copies of documents relevant to the investigation. Interview with the administrator revealed that on 01/21/2023 by recommendation from Resident #1 (R1) doctor, R1 was taken to the hospital by the administrator due to weakness, dark urine and odor. Administrator drove R1 to the hospital in personal vehicle and R1 was able to ambulaCDSS inspection report, May 23, 2024 · control 31-AS-20230227123033
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not prevent resident from eloping from facility
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tihesha Smith and Naira Margaryan conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation on 05/23/2024. The administrator was contacted and arrived later. Licensing staff met with the administrator Kristine Dovlatyan and disclosed the purpose of the visit. Staff did not prevent resident from eloping from facility It was alleged that Staff did not prevent resident from eloping from facility. To investigate this allegation, during initial visit on 03/06/2023, LPA Smith interviewed the administrator, staff and requested documents relevant to the investigation from approximately 12:45 pm am to 2:10 pm. Resident # 1(R1) is no longer at the facility. Interviews with the administrator reveal Resident #1 (R1) did not elope from the facility. Administrator notes that all windows, and doors of the facility have alarms that chime when they are UnsubstantiatedCDSS inspection report, May 23, 2024 · control 31-AS-20240410095157
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to neglect, resident was dehydrated
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At 9:50 a.m. on 04/03/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced, initial complaint visit. LPA met with Staff #1 (S1) and later the administrator and disclosed the reason for the visit. Regarding the allegation “Due to neglect, resident was dehydrated” it as alleged Resident #1 (R1) was neglected and not provided adequate hydration. To investigate the allegation, LPA toured the facility at 10:00 a.m. today, conducted a file review of pertinent records at 10:30 a.m. including but not limited to the staff list, resident list, medical assessment, and care notes, and interviewed the administrator, two (02) staff, a nurse, and one (01) out of four (04) residents between 11:00 a.m. and 12:30 p.m. Interview with the administrator at 11:00 a.m. today revealed R1 often refused bathing, grooming, and feeding support. Staff called 9-1-1 for R1 on 03/24/2024 due to low blood pressure and malnourishment. UnsubstantiatedCDSS inspection report, April 3, 2024 · control 31-AS-20240326144618
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure a resident was properly fed while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced complaint visit to the facility to investigate the above allegation. LPA met with the administrator Kristine Dovlatyan and disclosed the purpose of the visit. During initial visit, on 03/06/2023, LPA Smith conducted a physical plant tour, interviewed the administrator, and obtained and requested copies of documents relevant to the investigation. Staff did not ensure a resident was properly fed while in care It was alleged that Resident #1 (R1) was not being fed. To investigate this allegation, LPA Smith conducted a physical plant tour at 10:40, interviewed four (04) residents, four (04) staff and reviewed records from 10:50 am – 1:05 pm. (R1) is no longer a resident at the facility and LPA unable to reach for an interview. Resident # 6 (R6) unable to speak due to condition. During interviews LPA observed lunch meal being prepared and staff informing residents lunch is being UnsubstantiatedCDSS inspection report, January 16, 2024 · control 31-AS-20230227123033

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 0
Type B citations
1
typical for this size: 0
Substantiated complaints
2
typical for this size: 0
Total complaints
4
typical for this size: 0
State visits on file
13
typical for this size: 6
See the full inspection record on the state's site →
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(747) 998-7577
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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