Silverado Senior Living - Calabasas

Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint investigation regarding the above noted allegations. LPA was greeted by front desk staff. LPA met with Administrator Patrice O’Grady at 02:05PM and explained the reason for the visit. Entrance interview conducted. During an initial complaint visit conducted on 04/18/2025, LPA Dulek along with Clinical Staff Manager conducted a health and safety check tour of the facility at 05:03PM. No immediate health and safety hazards were observed during facility tour. LPA informed Clinical Staff Manager that the allegation was referred to Community Care Licensing Division (CCLD)'s Investigations Branch (IB.) Investigator Dennis Seng conducted both telephonic and in person interviews with staff and other relevant parties on the following dates: 05/20/2025, 05/28/2025, 05/29/2025, 06/18/2025, 06/30/2025, 07/10/2025, 07/17/2025, and 07/25/2025. Investigator Seng also reviewed copies of R1’s medical records, including but notRead the full finding— CDSS inspection report, September 3, 2025 · control 29-AS-20250418092743

Licensing Program Analysts (LPAs) Kelly Dulek and Quoc Huynh conducted a subsequent complaint investigation regarding the above noted allegation. LPAs were greeted by front desk staff. LPAs met with Administrator Patrice O’Grady at 10:18AM and explained the reason for the visit. Entrance interview conducted. During an initial complaint visit conducted on 10/16/2024, LPA Dulek interviewed Interim Administrator Laken Lacy at 10:06AM related to recent incident reports and death reports submitted to the Department, reviewed and obtained copies of relevant documents. LPA, along with Interim Administrator and pending Administrator Patrice O'Grady, conducted a health and safety check tour of the facility at 11:05AM. No immediate health and safety hazards were observed during facility tour. LPA informed Interim Administrator that the allegation was referred to Community Care Licensing Division (CCLD)'s Investigations Branch (IB) and assigned to IB Investigator Laura Garcia. Investigator GarciaRead the full finding— CDSS inspection report, March 26, 2025 · control 29-AS-20241015100719

Licensing Program Analysts (LPAs) Kelly Dulek and Quoc Huynh conducted an unannounced initial complaint visit for the above allegation. Upon arrival, LPAs were greeted by the front desk staff. LPAs were informed Administrator would be at the facility shortly. LPAs informed facility management of the reason for today's visit. Administrator Patrice O'Grady arrived at the facility at 10:05AM. Entrance interview conducted. During today's visit, LPAs interviewed Administrator at 10:05AM, Resident #1 (R1) at 11:02AM,interviewed facility staff at 12:51PM and 01:05PM. LPAs also spoke with other relevant parties telephonically throughout the visit and reviewed and obtained copies of pertinent documents. The following was then determined: The complaint alleges that R1 is being held at the facility against their will. Interview with R1 revealed that R1 does not wish to remain at the facility. R1 does not recall how they arrived at the facility, but suspects a family member moved R1 to the facilitRead the full finding— CDSS inspection report, March 13, 2025 · control 29-AS-20250305110857

Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation regarding the above noted allegation. LPA was greeted by the front desk staff and was informed facility Administrator is not available today. LPA met with Regional Nurse Specialist Laken Lacy shortly after the visit began and explained the reason for the visit. During today's visit, LPA interviewed Resident #1 (R1) at 09:34AM, interviewed facility staff and management at 10:33AM, 10:37AM, 11:50AM, and 12:01PM. LPA also spoke with R1's conservator via telephone at 11:28AM, and reviewed and obtained copies of pertinent documents. The following was then determined: The complaint alleges that R1 is being financially abused while in care. Interview with R1 revealed that R1 has a public guardian conservator that manages R1's finances. R1 stated that they have a debit card REPORT CONTINUED ON LIC 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, January 16, 2025 · control 29-AS-20250107000401

Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint investigation with the purpose of delivering findings for the above noted allegation. LPA met with Regional Nurse Specialist Laken Lacy and explained the reason for the visit. During an initial complaint visit conducted on 08/29/2024, LPA interviewed Interim Administrator Laken Lacy at 04:58PM and spoke with Regional Director of Operations Taylor Giunto telephonically during the interview. LPA reviewed documents and video footage related to resident eviction request. LPA, along with Interim Administrator, conducted a health and safety check tour of the facility at 05:24PM. No health and safety hazards were observed during facility tour. LPA informed Interim Administrator that the allegation was referred to Community Care Licensing Division (CCLD)'s Investigations Branch (IB). IB Investigator Douglas Real continued the investigation. Investigator Real reviewed a copy of the Los Angeles County Sheriff’s Report CRead the full finding— CDSS inspection report, January 16, 2025 · control 29-AS-20240828141720

/12/2024: Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to investigate the allegations listed above. The LPA met with the Administrator Patrice O’Grady and explained the reason for the visit. The LPA requested additional records at 12:25 p.m. On 08/15/2023, Licensing Program Analyst (LPA) Elsie Campos arrived unannounced to conduct an initial 10-day complaint visit. The LPA met with Administrator Terri Wheitzman and explained the reason for the visit. Continues on LIC 9099C... page 2. Unsubstantiated— CDSS inspection report, December 12, 2024 · control 29-AS-20230807152205

Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation regarding the above noted allegation. LPA met with Regional Director of Operations Taylor Giunto and Interim Administrator Laken Lacy and explained the reason for the visit. Entrance interview conducted. During today's visit, LPA interviewed both management staff at 10:45AM, conducted interviews with staff at 10:55AM and 11:40AM, a telephonic interview with Resident #1 (R1)'s conservator at 11:58AM, and interview with R1 at 12:12PM. LPA also reviewed and obtained copies of pertinent documents and toured the facility with Regional Director of Operations at 12:53PM. The following was then determined: The complaint alleges that there was fraudulent activity reported on R1's debit card. LPA reviewed documents for R1. R1's physician's report indicates that R1 is able to manage their own cash resources. An email dated 01/12/2023 and sent from R1's conservator to the facility's social worker authorizes faRead the full finding— CDSS inspection report, August 27, 2024 · control 29-AS-20240821161633

Licensing Program Analyst (LPA) Ashley Smith arrived unannounced to deliver the findings for the above allegations. The LPA met with staff and explained the reason for the visit. During the 5/25/2022 visit, the LPA obtained documents and conducted interviews with current and former staff members from 10:00 a.m. - 12:30 p.m. During the 9/20/2022 visit, the LPA interviewed staff between 10:30 a.m. – 12:00 p.m. and reviewed documents. An interview with a representative from a hospice agency was conducted on 10/11/2022 at 9:15 a.m., and additional staff interviews were conducted on 11/01/2022 at 2:20 p.m., and on 11/03/2022 at 2:20 p.m., 2:51 p.m., 4:25 p.m., and 4:47 p.m. Hospice records were requested and reviewed. SubstantiatedRead the full finding— CDSS inspection report, November 15, 2022 · control 29-AS-20220520152640

Licensing Program Analyst (LPA) Ashley Smith arrived unannounced to conduct a subsequent complaint visit. The LPA met with Selene Rangel and explained the reason for the visit. During the 6/7/2022 visit, the LPA completed a file review, obtained documents, and interviewed staff from 10:20 a.m. - 11:20 a.m. Today, the LPA interviewed staff at 10:30 a.m., 10:39 a.m., 10:58 a.m., 11:15 a.m., and 11:33 a.m., and reviewed documents. It was alleged that due to lack of supervision, Resident #1 (R1) was assaulted by Resident #2 (R2). Witnesses revealed that on 5/10/2022, R1 and R2 were in the lobby. R1 was sitting in the lobby, and R2 approached R1 and asked R1 to leave the lobby with R2. R1 refused to go with R2, in which R2 responded by hitting R1 on the right side of R1’s head. R1 and R2 were immediately separated and both residents were assessed and had no visible injuries. The facility physician and the responsible parties for both residents were notified. Facility staff called 9-1-1, inRead the full finding— CDSS inspection report, September 20, 2022 · control 29-AS-20220603162155

Licensing Program Analyst (LPA) Ashley Smith arrived unannounced for an initial 10-day complaint visit. The LPA met with Administrator Vida Gwinn and explained the reason for the visit. During today’s visit, the LPA interviewed staff from 11:15 a.m. - 11:20 a.m. and audited staff records from 11:20 a.m. – 1:00 p.m. It was alleged that the licensee allowed staff to work at this facility prior to obtaining criminal record clearance. The LPA compared the staffing list to the Department clearance list and identified two employees (Staff #1, Staff #2) had worked in this facility either without a valid criminal record clearance, or the clearance status was set to ‘In Process’. Based on interview and records review, this allegation is deemed Substantiated at this time. Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D). Exit interview conducted, today's reports and appeal rights were reviewed and issued. SubstantiatedRead the full finding— CDSS inspection report, June 1, 2022 · control 29-AS-20220531142636

Licensing Program Analyst (LPA) Ashley Smith arrived unannounced for an initial complaint visit. The LPA met with Esther Chico-Gutierrez and explained the reason for the visit. During today’s visit, the LPA interviewed staff at 9:35 a.m., 10:00 a.m., 10:45 am., and 11:35 a.m.; and reviewed records from 10:20 a.m. – 10:35 a.m. Regarding the allegation: Facility staff failed to meet resident's hygiene needs. It was alleged that Resident #1’s (R1) hygiene needs were neglected, as R1 was found with mucus covering their clothing and face, and their overall appearance was unclean. Interviews and video surveillance supported claims that on 4/10/2022, R1 was observed sitting on a bench in the facility with their nose running, and a large amount of mucus had accumulated on R1’s clothing and the facility bench. SubstantiatedRead the full finding— CDSS inspection report, April 19, 2022 · control 29-AS-20220412150231

Licensing Program Analyst (LPA) Ashley Smith arrived unannounced to deliver the findings for the above allegations. The LPA met with Health Services Director Kim Davis and explained the reason for the visit. During the initial virtual visit on 03/12/2021, the LPA interviewed Executive Director Taylor Giunto and requested records. Additional staff interviews were conducted on 4/14/2021 at 4:50 p.m. and 6/14/2021 at 12:45 p.m. During the 9/13/2021 visit, the LPA conducted a records review at 11:00 a.m. and conducted staff interviews from 10:44 a.m. – 3:20 p.m. During the 11/29/2021 visit, the LPA reviewed documentation pertinent to the investigation and interviewed Executive Director Taylor Giunto. Regarding the allegation: Facility has a scabies outbreak It was alleged that residents at this facility had a scabies outbreak. Interviews revealed that the presence of a rash was observed on approximately five (5) residents in February 2021. However, the time of the observation, the facilityRead the full finding— CDSS inspection report, February 1, 2022 · control 29-AS-20210305165753