West Pico Terrace Assisted Living Center Lp is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #197608888, licensed for 136 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 33 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated July 1, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 44 times and filed 33 documents. The most recent is a facility evaluation report, dated July 1, 2026.
The state's published file for this home includes 18 documents with transcribed findings, dated July 6, 2023 to October 1, 2025. 18 of the 18 carry the state's recorded outcome word: “Substantiated” (7), “Unsubstantiated” (11). 18 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 18 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 1, 2025Unsubstantiated
Allegation investigated: Staff does not ensure facility is maintained in good repair for residents.
On 10/01/25, LPA Gonzalez conducted an unannounced complaint visit to investigate the allegation listed above. LPA met with Administrator, Azucena Reyes, and explained the purpose of the visit. LPA was granted access to the facility. The investigation consisted of the following: on 10/01/25, LPA Gonzalez requested the following documents: staff roster, resident roster, maintenance service records dated 08/11/25 from E.Z. Roth Plumbing Inc, and Facility Service Logs dated 08/10/25-10/01/25. LPA conducted interviews with staff #1-#3 (S1-S), witness #1 (W1), residents #2-#7 (R2-R7), and attempted to interview resident #1 (R1). Additionally, LPA and Azucena Reyes conducted a tour of the facility and inspected rooms #229, #230, #231, and #232. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 1, 2025 · control 11-AS-20250926105329
Sep 25, 2025Unsubstantiated
Allegation investigated: Staff mismanage residents' medications. Staff do not have appropriate interactions with residents. Staff do not ensure that the facility is free of pests.
On 09/25/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to further investigate the above-mentioned allegations. LPA met with Azucena Reyes, Administrator, and the purpose of the visit was explained. LPA was granted access to the facility. The investigation consisted of the following: On 09/24/25, LPA Gonzalez conducted interviews with staff #1-#5 (S1-S5), and residents #1-#8 (R1-R8). LPA requested and reviewed the staff roster, resident roster, and pest control receipts from Excel Pest Management for the months of August and September 2025. LPA reviewed resident service files for R1-R3, and requested the following documents: Face Sheet, Physician's Report, Needs and Services Plan, and Medication Administration Record (MAR) for the months of August and September 2025. On 09/25/25, LPA Gonzalez conducted an interview with staff #6 (S6). Additionally, LPA Gonzalez conducted a tour of the facility with Azucena Reyes, and inspected ththe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 11-AS-20250916161714
Aug 28, 2025Unsubstantiated
Allegation investigated: Staff did not safeguard a resident's personal belongings. Staff did not prevent a resident from biting another resident. Staff did not respond timely to a resident's alerts.
On 08/28/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint report to investigate the allegations listed above. LPA met with Administrator, Azucena Reyes, and the purpose of the visit was explained. LPA was granted access to the facility. The investigation consisted of the following: On 08/27/25, LPA conducted interviews with staff #1-#4 (S1-S4), residents #1-#10 (R1-R10) and attempted to interview resident #11 (R11). LPA received the following documents: staff roster, and resident roster. Additional documents received via email, which included an Unusual Incident/Injury Report (dated: 05/19/25), client progress notes (dated: 05/19/25, and 06/23/25). Furthermore, LPA and Azucena Reyes toured the facility, and inspected resident rooms, and common areas. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 28, 2025 · control 11-AS-20250820101821
Jul 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2025Unsubstantiated
Allegation investigated: Staff did not ensure resident’s personal information remained confidential. Administrator is not responsive to resident’s request for communication.
**This report supersedes the report created and delivered on 05/07/25. This report is to clarify findings. On 05/07/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the above-mentioned allegations. LPA met with Administrator, Azucena Reyes, and the purpose of the visit was explained. LPA was granted access to the facility. The investigation consisted of the following: On 05/07/25, LPA requested the staff and resident rosters. LPA reviewed resident files, and requested copies of: Admission Agreement, Admission Record, Needs and Services Plan, and Personal Rights for resident #1 (R1). Additionally, LPA conducted interviews with staff #1-#5 (S1-S5) and residents #1-#8 (R1-R8). Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 21, 2025 · control 11-AS-20250501092104
May 7, 2025Unsubstantiated
Allegation investigated: Staff did not ensure resident’s personal information remained confidential. Administrator is not responsive to resident’s request for communication.
On 05/07/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the above-mentioned allegations. LPA met with Administrator, Azucena Reyes, and the purpose of the visit was explained. LPA was granted access to the facility. The investigation consisted of the following: On 05/07/25, LPA requested the staff and resident rosters. LPA reviewed resident files, and requested copies of: Admission Agreement, Admission Record, Needs and Services Plan, and Personal Rights for resident #1 (R1). Additionally, LPA conducted interviews with staff #1-#5 (S1-S5) and residents #1-#8 (R1-R8). Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 7, 2025 · control 11-AS-20250501092104
Apr 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2024Substantiated
Allegation investigated: Staff do not ensure resident is provided a safe environment.
On 12/19/2024 Licensing Program Analyst (LPA) Sparkle Day conducted an unannounced subsequent complaint visit to deliver complaint investigation findings. LPA Sparkle Day met with Azucena Reyes, Asst Administrator and explained the purpose of today’s visit. The investigation consisted of the following: On 12/10/2024 between 2:30pm and 4:20 pm , LPA Sparkle Day met with Michael Weiss, Administrator of the Skilled facility and spoke with Clarizze Punit, Administrator via phone. LPA requested and received resident roster, staff roster,R#1's Admission Agreement , Medical Assessment, ID and Info sheet, Appraisal and a list of medications. LPA attempted to speak with R#1 and R#2 but they did not answer the door. LPA Day interviewed Staff #1- Staff #5 During todays visit 12/19/24 between 11:15 am and 12:00 pm LPA requested and received the following documents: R#2's Admission Agreement , Medical Assessment, ID and Info sheet, Appraisal and a list of medications and LPA Day interviewed Staff #the state’s words, verbatim · CDSS document, Dec 19, 2024 · control 11-AS-20241210132236
Dec 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Unsubstantiated
Allegation investigated: Staff does not ensure resident is administered medications. Staff wrongfully evicted resident in care.
This is an amendment of the investigation report delivered on 09/04/24. The purpose of this amendment is to provide additional evidence obtained from record reviews. The findings remain Unsubstantiated. On 09/04/24 the Department of Social Services, Community Care Licensing Division (CCLD), conducted an initial, unannounced, complaint visit at the above-mentioned facility. CCLD staff was met by Maria Clarizze Punit, Administrator (S1) and the purpose of the visit was explained. S1 and CCLD staff toured the facility. The investigation consisted of the following: On 09/04/24 CCLD staff requested and reviewed facility documents, including resident one's (R1's) Medication Administration Record (MAR), R1's Physician's report (LIC602A) and toured the facility. Between 09:00AM and 3:30PM. CCLD staff interviewed seven (7) out of seventy-eight (78) clients and three (3) out of forty-one (41) staff. Report continues, see LIC-9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2024 · control 11-AS-20240827084632
May 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2024Unsubstantiated
Allegation investigated: Staff relocated resident from facility without consent.
On 04/24/2024 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to West Pico Assisted Living Center facility and was greeted by Administrator Charizze Punit (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. The investigation consisted of the following: LPA Calderon interviewed Administrator A1, Staff S1-S2, Resident R1-R10, Witness W1. These interviews were conducted on 04/22/2024 and 04/24/2024. LPA Calderon obtained and reviewed the following: Veterans Administration VA/Physician Report (dated 12/12/2023), Needs and Service plan (dated 12/12/2023), Admission Agreement (Dated 12/18/2023), Public Guardian (PG) records (date 3/22/2024), email from VA (date 04/24/2024) The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 24, 2024 · control 11-AS-20240416133420
Apr 12, 2024Substantiated
Allegation investigated: Facility staff failed to properly address bed bugs in the facilitty. Facility is failing to provide a safe means of evacuating resident.
Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to this facility to deliver the complaint findings. LPA met with Azucena Reyes, Social Worker and explained the purpose of today's visit. The investigation consisted of the following: During the initial visit conducted on 04/04/24, LPA Gonzalez requested, and received the following documents: Staff and Resident Rosters, Pest Control Work orders dated 09/09/23, 09/22/23, 11/11/23 and 03/29/24, and Fire Drill Reports dated 01/17/24, 02/22/24, and 03/24/24. LPA Gonzalez along with Social Worker Azucena Reyes, toured the facilities emergency exits, and inspected rooms 203, 204, 207 on the 2nd floor, and rooms 312, 314, and 334 on the 3rd floor. LPA Gonzalez interviewed residents R1-R9 and staff S1-S7. Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Apr 12, 2024 · control 11-AS-20240328112304
Apr 3, 2024Unsubstantiated
Allegation investigated: Facility does not have an Administrator. Licensee does not follow proper admission procedures with residents in care. Licensee is not ensuring that there are enough staff to meet the needs of residents in care.
On 05/30/24 Licensing Program Analyst (LPA) Mario Leon conducted a follow-up, unanounced, visit to the above-mentioned facility to deliver this amended document. LPA was met by Robin Owens, Wellness Director (S1) and later by Azucena Reyes, Social Worker (S8) and Meshulem "Michael" Weiss (S9). The investigation consisted of the following: On 05/30/24 Licensing Program Analyst (LPA) Mario Leon was provided an additional LIC308 and LIC501 for Meshulem "Michael" Weiss (S9). On 04/03/24 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the above-mentioned facility. LPA was met by Robin Owens, Wellness Director (S1) and the purpose of the visit was explained. S1 and LPA toured the facility. LPA was later met by Maria Clarizze B. Punit, Interim Administrator (S2). LPA interviewed seven (7) out of ninety-five (95) residents and 7 out of forty (40) staff. Report Continues, see LIC9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2024 · control 11-AS-20240328161608
Mar 21, 2024Unsubstantiated
Allegation investigated: Staff do not ensure that resident has access to clean clothing. Staff do not ensure that resident's incontinence needs are being met. Staff do not ensure that resident's hygiene needs are being met. Staff do not ensure that resident is provided with an adequate amount of food and water. Staff are not adequately supervising resident.
The purpose of the amendment is to provide additional information and it does not change the investigation findings. On 03/21/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Health and Wellness Director Robin Owens and explained the purpose of the visit. Administrator Aaron Mayes joined us shortly after. The investigation consisted of the following: During today’s investigation, LPA interviewed 8 out of 96 residents, 7 staff which included the Administrator, Health and Wellness Director, (2) MedTech, Laundry and (2) Caregivers, and outside Case Worker. LPA also reviewed the resident records. Continue to LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 21, 2024 · control 11-AS-20240313150846
Mar 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 9, 2024Substantiated
Allegation investigated: Facility doors in disrepair.
On 02/09/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Health and Wellness Director Robin Owens and explained the purpose of the visit. Administrator Aaron Mayes arrived 20 minutes later. The investigation consisted of the following: During today’s investigation, LPA toured the perimeters of the facility which included the front entrance, front emergency exit, outdoor patio, and garage area. LPA also interviewed 8 out of 84 residents and 8 staff which included the Administrator, Health and Wellness Director, MedTech, Payroll Representative, Maintenance and (3) caregivers. LPA also reviewed the resident records. Continue to LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Feb 9, 2024 · control 11-AS-20240207092001
Jan 6, 2024Substantiated
Allegation investigated: Staff do not answer residents' call buttons in a timely manner
On 1/6/2024 at 9:30 AM Licensing Program Analyst (LPA) Alfonso Iniguez conducted a subsequent complaint visit to deliver the complaint findings. Upon arrival, LPA Montoya met with Administrator Aaron Mayes and LPA explained the purpose of this visit. The investigation consisted of the following: On 11/8/2023, LPA Lourdes Montoya toured the facility with Health and Wellness Director Robin Owens. LPA Montoya interviewed 5 out of 14 on-duty staff and 6 out of 68 residents. LPA attempted to interview two other residents who refused the interview. LPA requested and obtained copies of Staff roster, Resident roster, and one resident's (R1) service records (Admission Agreement, Physician's Reports and Appraisals/Needs and Services Plans). LPA also requested other pertinent records. Report continued in LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jan 6, 2024 · control 11-AS-20231101092846
Sep 6, 2023Substantiated
Allegation investigated: Staff are not ensuring that resident is fed while in care.
THIS REPORT SUPERSEDES THE REPORT DATED 09/06/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: SUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the West Pico Terrace Assisted Living Center facility on 09/06/2023 and was greeted by Administrator Melissa Christopher (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. During this investigation, LPA Calderon interviewed Administrator (A1), Residents (R1-R7). This interview was conducted on 09/06/2023. On 09/06/2023 LPA Calderon requested copies of the following: Physician’s report (12/29/2022), needs and service plan (09/13/2022), Admission Agreement (09/13/2022) for R1. Admission Agreement for 2 other residents was reviewethe state’s words, verbatim · CDSS document, Sep 6, 2023 · control 11-AS-20230830093526
Aug 25, 2023Substantiated
Allegation investigated: FACILITY HAS PESTS
THIS REPORT SUPERSEDES THE REPORT DATED 08/25/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: SUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the West Pico Terrace Assisted Living Center facility on 08/16/2023 and was greeted by Manager Aaron Mays (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. During this investigation, LPA Calderon interviewed Administrator (A1), Staff (S1), Residents (R1-R8). This interview was conducted on 08/16/2023. On 08/16/2023 LPA Calderon requested copies of the following: Physician’s report (06/14/2023), needs and service plan (07/13/2023) for R1, incontinence training, pest control report (March, May 2023). The investigation revealedthe state’s words, verbatim · CDSS document, Aug 25, 2023 · control 11-AS-20230810095405
Aug 18, 2023Unsubstantiated
Allegation investigated: Staff do not provide medication as prescribed. Staff yells at resident(s) in care. Staff do not provide adequate food service. Staff is rough with residents in care. Staff not able to communicate with residents. Staff not meeting resident incontinence needs.
On 07/13/23, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced 10-day complaint visit at this facility, LPA was greeted by Robin Owens, Health, and Wellness Director. LPA explained the purpose of today's visit was to gather information about the above allegations. The investigation consisted of the following: LPA obtained copies of the staff and resident rosters, medical administration records, and admission records for residents R1-R7. LPA interviewed staff and residents. The investigation revealed the following: Regarding allegation #1: Staff do not provide medication as prescribed. Report continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 18, 2023 · control 11-AS-20230705160848
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Is West Pico Terrace Assisted Living Center Lp licensed?
Yes — West Pico Terrace Assisted Living Center Lp is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #197608888, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 136 residents. State records list 33 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated July 1, 2026, appears in the inspection record on this page.
Can West Pico Terrace Assisted Living Center Lp care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists West Pico Terrace Assisted Living Center Lp with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 136 NON-AMBULATORY. HOSPICE WAIVER FOR 30.
How much does West Pico Terrace Assisted Living Center Lp cost?
California's public licensing record does not include West Pico Terrace Assisted Living Center Lp's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does West Pico Terrace Assisted Living Center Lp accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at West Pico Terrace Assisted Living Center Lp through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
89 of 136 beds occupied (65%) when the state visited on October 1, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for West Pico Terrace Assisted Living Center Lp?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 44 state visits and 33 dated documents since 2023 for West Pico Terrace Assisted Living Center Lp; 18 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 1, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 44 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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