Oakmont of Beverly Hills

Allegation investigated: Staff do not ensure all utensils used for eating and drinking are cleaned and sanitized after each usage.

On May 06, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Ernand Dabuet, conducted an initial unannounced complaint visit. Jame Howland, Executive Director, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegation mentioned above. The investigation included interviews, inspection of the facility, and a collection of documents. The Department reviewed Oakmont & Ivy Culinary Server Binder, Culinary Server Mandatory Training, Move In Record (dated 06/01/26), Physician’s Report LIC 602A (dated 09/12/25), Physician's Diet Order (dated 09/12/25), Medication List (dated 09/12/25), Service Plan Report (dated 10/16/25), Personnel Report LIC 500 (dated 04/25/26), Employee Roster (dated 05/06/26) and Facility Resident Roster (dated 05/06/26). Interviews conducted with Resident#1 through #7 (R1-R7) and Staff #1 through Staff #6 (S1-S6). (Evaluation Report continues on LIC 9099-C) Unsubstantiated INVESTIGATION REVEALED THE FOLLOWING: Allegation: Staff do not ensure all utensils used for eating and drinking are cleaned and sanitized after each usage. The complaint alleges that the staff does not ensure all utensils used for eating and drinking are cleaned and sanitiazed after each usage. It is reported that there are concerns about unsanitary practices in the dining room. Reports indicate that staff do not properly wash and sanitize all dining utensils. They noted that staff only remove used utensils and replace them with fresh ones, leaving potentially contaminated utensils at the table. No further detailed information was provided regarding this matter. On May 6, 2026, between 09 :50 AM and 02:15 PM, the Department interviewed staff members identified as Staff #1 through Staff #6 (S1-S6). Six (6) out of the six (6) staff members were not able to validate this claim. (S1-S2) conveyed that there is no indication of any issues, as no residents have reported concerns regarding dirty or unsanitized tableware or the overall cleanliness of tableware supplies. (S2-S6) indicates there are no challenges that make it difficult to keep tableware properly cleaned and sanitized. (S2-S6) expressed. All tableware must undergo a step-by-step process of washing, rinsing, and sanitizing dishes and utensils. This can be done using either a commercial dishwasher or by handwashing in two cycles, ensuring proper temperatures and concentrations are controlled. (S1-S2) emphasized that there is a standardized corporate table setting format that aligns with the company policy. At the same time, we are committed to offering tailored service to residents, ensuring that we meet everyone’s unique needs and preferences, and will cater to their requests. On May 6, 2026, between 10:16 AM and 01:21 PM, the Department interviewed resident member identified as Resident #1 through Resident #7 (R1-R7). Six (6) out of the seven (7) could not validate this claim. (R2-R7) reported that facility staff take proactive measures to maintain a clean, sanitary dining area, ensuring that tableware is thoroughly cleaned and sanitized. (R2-R7) reported not to have any issues or concerns with food, stains, or residue left on utensils or dishes. (R1) reported to have concerns that staff are not properly checking tableware and flatware for cleanliness and sanitation. Unused flatware left on the table during table setting prep should be replaced with new items to maintain cleanliness and sanitation. (Evaluation Report continues LIC 9099-C) On May 6, 2026, the Department inspected the main dining area, private dining area, and kitchen. The inspection found that all (15) tables in the main dining area and (3) tables in the private dining included table settings were clean, presentable, and sanitized. The kitchen was also noted to be clean and sanitized. During the inspection, the Department observed (Staff #2 and Staff #6) following proper procedures: they pre-soak, pre-wash, rinse, separate, dry, and polish the tableware items using commercial detergent. During this process, the tableware is stored in a high-temperature commercial dishwasher, which ensures continuous cleaning and sanitation in two cycles. The Department reviewed Oakmont & Ivy Culinary Server Binder, Culinary Server Mandatory Training, Daily Food Menu (dated 05/06/26), Restaurant Operational Hours (dated 0506/26) Move In Record (dated 06/01/26), Physician’s Report LIC 602A (dated 09/12/25), Physician's Diet Order (dated 09/12/25), Medication List (dated 09/12/25), Service Plan Report (dated 10/16/25), Personnel Report LIC 500 (dated 04/25/26), Employee Roster (dated 05/06/26) and Facility Resident Roster (dated 05/06/26). Based on the information gathered, there is not enough evidence to support the allegation mentioned above. Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted with JAMES HOWLAND, and copies of the reports were provided.the state’s words, verbatim · CDSS document, May 6, 2026 · control 11-AS-20260430104305

Type of visit: Office

Facility Type: RCFE Application Type: CHOW Capacity: 75 Census (if any clients in care): COMP II Participants: JAMES HOWLAND/ADMINISTRATOR Interview Method: Telephone interview On 4/22/26, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Apr 22, 2026

Type of visit: Prelicensing

On 4/21/2026, at approximately 9:30 AM, Licensing Program Analysts-LPAs Lizet Villegas and Alfonso Iniguez conducted a Pre-licensing visit/Change of Ownership (CHOW). LPAs were greeted by James Howland/Executive Director, who explained the purpose of the visit. The licensee has applied for a license to serve (75) elderly residents aged 60 and over. The fire clearance is approved for (69) non-ambulatory residents of which (6) may be bedridden. (Pending approved hospice waiver) The following was observed during this visit: MEDICATIONS There is a locked centralized storage area for Resident medications. PHYSICAL PLANT Facility is clean, sanitary, and in good repair. Protective devices are in place. Indoor and outdoor passageways, stairways, open porches, and other areas of potential hazard are free of obstructions. All window screens are clean and in good repair. Facility temperature is between 68 degrees and 85 degrees. Open porches, and areas of potential hazard are well-lit and equipped with sturdy hand railings. Smoke alarms operate properly. Carbon monoxide detectors operate properly. Evaluation Report Continues LIC 809-C BEDROOMS No client bedroom is a passageway to another room, bath or toilet. There is a bed for each client with a mattress, mattress pad, bedsprings, and pillow(s) which are clean and in good repair. Mattresses and pillows are flame-retardant. There is dresser and closet space for each client that includes at least two (2) drawers or eight (8) cubic feet of dresser space per client. There is a chair and lamp for each client and at least one (1) nightstand per two (2) clients. BATHROOMS There is at least one (1) toilet and washbasin per six (6) clients, family, and personnel. There is at least one (1) shower or bathtub per ten (10) clients, family, and personnel. Hot water temperature is between 105-120 degrees Fahrenheit. Bathroom is located near client bedrooms. There are nightlights in the hallways outside non-private bathrooms. SUPPLIES There are client personal hygiene supplies to include soap, toothpaste, toilet paper, and comb. There is a sufficient supply of clean linens to permit weekly changing or more of client top sheets, bottom sheets, bedspreads, blankets, pillowcases, mattress covers, bath towels, hand towels, and washcloths. FOOD SERVICE Dining room is near kitchen. Refrigerator(s) and freezer(s) are clean and large enough for the storage of at least two (2) days of perishable foods. Freezer is 0 degrees Fahrenheit. Refrigerator is a maximum of 45 degrees Fahrenheit. A seven (7) day supply of non-perishable food is present. Evaluation Report Continues LIC 809-C There are sufficient amounts of tableware, tables, dishes, and utensils. There are sufficient amounts of equipment for the storage, preparation, and service of food. All equipment, dishes, and utensils are clean and well maintained. All kitchen, food storage, and preparation areas are clean. RECORDS There is confidential storage of personnel records at the facility. There is confidential storage of client records at the facility. ADMINISTRATION The emergency exiting plan and emergency phone numbers are posted. Client Personal Rights are posted. Posting both sides of the Personal Rights form LIC 613 meets this requirement. Facility Visiting Policy is posted. Licensing Complaint Poster is posted. There is space available for resident council meetings and resident council postings. ACTIVITIES There is an outdoor activity space with a shaded area and furnished for outdoor use. There is at least one common room available to clients for visitors. There are activity supplies to include board games and electronic gaming systems. MISCELLANEOUS There are first-aid supplies to include sterile first-aid dressings, bandages, adhesive tapes, scissors, tweezers, thermometer, antiseptic solution, and a current first-aid manual. There are space and equipment for laundry. There is a space for clean linen storage and a separate space for soiled linen. There is an operating telephone available to clients. Emergency lighting and supplies to include flashlights with batteries. Evaluation Report Continues LIC 809-C During this pre-licensing inspection, LPAs did not find corrections are needed. LPA conducted the Component III Orientation with the Licensee and copy of this report was provided. A copy of the facility evaluation report will be available to the Central Applications Unit (CAU) for review. An exit interview was conducted, and a hard copy of this report was provided to James Howland/Executive Director.the state’s words, verbatim · CDSS document, Apr 21, 2026