Hilltop Haven 2 is a residential care home for the elderly (RCFE) in Lake Balboa, Los Angeles County, California — state license #197608283, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 6 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated December 13, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 6 times and filed 6 documents. The most recent is a facility evaluation report, dated December 13, 2025.
The state's published file for this home includes 2 documents with transcribed findings, dated September 20, 2024 to May 14, 2025. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Dec 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2025Unsubstantiated
Allegation investigated: Staff are not following physician's orders. Residents are left in soiled diapers for an extended amount of time.
Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent visit to investigate the allegations listed above and to deliver findings. The LPA met with Administrator Thomas Stiles and Cathy Harris and explained the reason for the visit. On 11/14/2024, LPA Urena conducted an initial visit to investigate the allegations listed above. The LPA interviewed the facility representative, staff, residents, and residents’ representatives from 11:01 a.m. to 1:45 p.m., and requested records pertinent to the investigation. Continues on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, May 14, 2025 · control 29-AS-20241112154102
Dec 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Unsubstantiated
Allegation investigated: Staff pressured a resident with declining health and competency to make a financial deal for their personal gain.
Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to deliver the findings for the allegation listed above. The LPA arrived at the facility and met with the Administrator Cathy Harris. The LPA informed them of the reason for the visit. On 09/11/2024, Licensing Program Analyst (LPA) Sandra Urena conducted an initial 10-day unannounced visit to investigate the allegation listed above. The LPA arrived at the facility and met with the Licensee Tom Stiles. The LPA informed them of the reason for the visit. At 11:45 a.m., the LPA interviewed the Licensee and requested records pertinent to the investigation. The LPA interviewed the Reporting Party (RP) on 09/09/2024 at approximately 10:48 a.m., acquaintances on 09/11/2024 from approximately 10:35 a.m. to 11:28 a.m., POA on 09/17/2024 at approximately 11:15 a.m. Continues on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 29-AS-20240905191311
Dec 7, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Hilltop Haven 2 licensed?
Yes — Hilltop Haven 2 is a licensed residential care home for the elderly (RCFE) in Lake Balboa (Los Angeles County): California license #197608283, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 6 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated December 13, 2025, appears in the inspection record on this page.
Can Hilltop Haven 2 care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hilltop Haven 2 with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 2.
How much does Hilltop Haven 2 cost?
California's public licensing record does not include Hilltop Haven 2's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hilltop Haven 2 accept Medi-Cal or the Assisted Living Waiver?
Hilltop Haven 2 is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on May 14, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hilltop Haven 2?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 6 state visits and 6 dated documents since 2022 for Hilltop Haven 2; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 14, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 6 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
Who runs Hilltop Haven 2?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Hilltop Haven Llc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(818) 474-9671Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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