Oakview is a residential care home for the elderly (RCFE) in Thousand Oaks, Los Angeles County, California — state license #197607372, licensed for 63 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 10 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 8, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 10 times and filed 10 documents. The most recent is a facility evaluation report, dated May 8, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated May 17, 2024 to October 22, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 22, 2025Unfounded
Allegation investigated: Resident sustained unexplained injuries while in Care
Licensing Program Analyst (LPA) Zabel Chochian arrived at the facility to initate complaint investigation for the above allegation. Upon arrival LPA met with staff and shortly after with the Executive Director (ED) James Mackay. Reason for the visit was explained. On 10/15/2025 the Department received a complaint regarding the following allegation: Resident sustained unexplained injuries while in care. To investigate this complaint, LPA obtained pertinent documents relevant to the investigation and interviewed the ED at approximately 12:45pm. Interview with the ED and documentation received revealed that the individual identified in the complaint report did not reside at this facility which is licensed by Community Care Licensing Division (CCLD). However, it was confirmed through record review that the individual resides at the Oakview Skilled Nursing Facility which is on the same property and is licensed by a different regulatory agency of which CCLD has no jurisdiction over. The compthe state’s words, verbatim · CDSS document, Oct 22, 2025 · control 29-AS-20251015162546
Apr 30, 2025Unsubstantiated
Allegation investigated: Facility staff mismanaged residents medication Licensee does not have enough staff to meet the needs of residents in care
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation finding. Upon arrival LPA met with James Mackay and explained the reason for the visit. Entrance interview conducted. On 09/23/2024, Community Care Licensing Division received the above complaint allegations. It was reported that resident #1 (R1) was in sever pain on the weekend of 09/21/2024 and was not administer Morphine. It was also reported that the facility staff admit to missing the medication delivery and noted that they didn't have the staffing. No additional information was provided by the reporting party to support allegations made. Email notification was sent to the reporting party however no return response was received. Following is a summary of the investigation finding: On 10/01/2024, from approximately 3:15pm-4pm, LPA reviewed resident #1’s (R1) records which included R1’s Centrally Stored Medication and Destructionthe state’s words, verbatim · CDSS document, Apr 30, 2025 · control 29-AS-20240923155324
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 15, 2024Unsubstantiated
Allegation investigated: Facility staff handled resident in a rough manner
Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint visit with the purpose of delivering findings for the above listed allegation. Upon arrival, LPA was greeted by front desk staff. LPA met with Administrator Jeannette Ruggiero at 02:52PM and explained the reason for today’s visit. Entrance interview conducted. During an initial visit conducted on 06/04/2024, LPA interviewed Administrator at 04:10PM, toured the facility at 04:38PM, interviewed Resident #1 (R1) at 04:43PM, conducted interviews with additional management members at 04:59PM, and obtained relevant documents and staff contact information. Throughout the course of the investigation, LPA reviewed documents, additional information provided and conducted interviews. The following was then determined: Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 15, 2024 · control 29-AS-20240531145527
May 17, 2024Substantiated
Allegation investigated: Staff hit resident
Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint inspection at the facility today. LPA arrived at 09:55AM and met with Administrator Jeanette Ruggiero and Assisted Living Director Shaulett Dela Cruz. Entrance interview conducted. During today's visit, LPA interviewed both facility managers at 10:00AM, toured the facility at 10:30AM, and conducted interviews with residents, staff and other relevant parties from 10:40AM to 02:21PM. Additionally, LPA reviewed the facility's incident report that was submitted to the Regional Office related to the complaint allegation as well as a police report filed. The following was then determined: It was alleged that Staff #1 (S1) was providing care to Resident #1 (R1) when S1 hit R1 in the back. Incident report reviewed indicated that a witness was entering the room while S1 was providing care and the witness overheard a sound that appeared to be a slap. R1 was then heard saying "please don't hit me." Report Continued on LICthe state’s words, verbatim · CDSS document, May 17, 2024 · control 29-AS-20240515160652
Mar 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Oakview licensed?
Yes — Oakview is a licensed residential care home for the elderly (RCFE) in Thousand Oaks (Los Angeles County): California license #197607372, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 63 residents. State records list 10 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated May 8, 2026, appears in the inspection record on this page.
Can Oakview care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Oakview with clearances for dementia / memory care and hospice care; it does not list wheelchair / non-ambulatory and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY LICENSED FOR SIXTY-THREE (63) RESIDENTS AGES SIXTY (60) AND ABOVE. ALL MAY BE NON-AMB. APPROVED FOR DEMENTIA CARE PER 87706(87725) IN "THE GARDENS". DELAYED EGRESS & WONDERGUARD DOORS APPROVED. APPROVED HOSPICE WAIVER INCREASE FROM FIVE (5) TO NINE (9)
How much does Oakview cost?
California's public licensing record does not include Oakview's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Oakview accept Medi-Cal or the Assisted Living Waiver?
Oakview is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
50 of 63 beds occupied (79%) when the state visited on October 22, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Oakview?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 10 dated documents since 2022 for Oakview; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 22, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(805) 241-2000Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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