Pinnacles At Burton, The is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #197602106, licensed for 200 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 19 times and filed 15 documents. The most recent — a complaint investigation report on June 4, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 9 documents with transcribed findings, dated July 21, 2023 to June 4, 2026. 9 of the 9 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (1), “Unsubstantiated” (5). 9 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 9 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Unsubstantiated
Allegation investigated: Staff do not ensure that outside vendors maintain resident privacy during the provision of services.
On June 4, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Ernand Dabuet, conducted an initial unannounced complaint visit. Robin Culver, Executive Director, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegation mentioned above. The investigation included interviews, inspection of the facility, and a collection of documents. The Department reviewed the Resident Roster (dated 06/04/26), Personnel Report LIC 500 (05/29/26), Welcome to Pinnacles at Burton Package, Media Release Form, activities calendar from (dated 06/01/25 through 06/30/26) and other pertinent records associated with this complaint. Interviews conducted with Resident #1 through #7 (R1-R7) and Staff #1 and Staff #2 (S1-S2). (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 4, 2026 · control 11-AS-20260529092931
Nov 16, 2025Substantiated
Allegation investigated: Staff did not present the resident’s advance directive form to the responding emergency medical personnel. Staff did not follow resident’s hospice care plan.
On November 16, 2025, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Robin Culver, Executive Director greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegations mentioned above. The investigation included a collection of records, and a tour of the facility. The Department reviewed several documents, including the Facility Resident Roster (dated 11/06/25 & 10/09/25), Personnel Report (dated 10/07/25), and (R1's) Physicians Report LIC 602A (dated 02/04/25), Service Plan (dated 02/05/25), Resident Assessment (dated 06/29/25), Physician Orders for Life Sustaining Treatment (dated 02/05/25), Cedars Sinai Medical Records (dated 10/10/25) and Comfort Hospice Care Records and other records pertinent to this complaint. Interviews conducted with Staff #1-#3 (S1-S3), Residents #1-#7 (R1-R7), and Witness #1 (W1). (Evaluation Reportthe state’s words, verbatim · CDSS document, Nov 16, 2025 · control 11-AS-20251010143113
Sep 24, 2025Unfounded
Allegation investigated: Residents sustained unexplained injuries. Staff did not prevent resident from injuring another resident.
On 09/24/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the allegations listed above. LPA met with the Robin Culver, Executive Director, and explained the purpose of the visit. LPA was granted access to the facility. The investigation consisted of the following: LPA Gonzalez requested and reviewed the staff roster, and resident roster. LPA observed that residents #1-#3 (R1-R3) were not listed on the roster and their service files are not in this facility. An interview conducted with staff #1 (S1) Robin Culver who informed LPA that R1-R3 are not residents at this facility. Based on the information gathered, this alleged violation is determined to be unfounded. An exit interview was conducted and a copy of the report was provided to Robin Culver. Unfoundedthe state’s words, verbatim · CDSS document, Sep 24, 2025 · control 11-AS-20250916105842
Jul 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 1, 2025Unsubstantiated
Allegation investigated: Staff did not ensure the kitchen area was kept clean and free of pests.
On July 1,2025, the California Department of Social Services Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an intial visit to gather information regarding the above allegation. LPA met with Executive Director Chanel Sanchez, and explained the purpose of the visit. LPA was granted entry to the facility. The investigation consisted of Interviews, a collection of records, and a tour of the facility. Interviews were conducted with staff members #1 to #6 (S1-S6) and resident members #1 to #7 (R1-R7). List of documents reviewed/obtained Register of Facility Residents LIC 9020 (dated 07/01/25), Personne Report (dated 07/01/25), Weekly Menu (dated 07/01/25 through 07/31/25), Western Exterminator Pest Management Maintenance Agreement (dated 3/3/25), Service Inspection Report from (04/07/25 to 06/18/25) ,and other records pertinent to this complaint. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 1, 2025 · control 11-AS-20250627135310
Jun 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 21, 2025Substantiated
Allegation investigated: Staff did not seek timely emergency medical treatment for resident. Staff did not notify resident's responsible party of change in resident's condition.
On March 21, 2025, California Department of Social Services Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent visit to gather information regarding the above allegations. LPA met with Chanel Sanchez, Executive Director, and explained the purpose of the visit. LPA was granted entry to the facility. The investigation consisted of Interviews, a collection of records, and a tour of the facility. Interviews were conducted with staff members #1 to #5 (S1-S5), and resident members #1 to #7 (R1-R7). List documents reviewed/obtained Resident Roster (dated 2/11/25 and 03/12/25), Personnel Report LIC 500 (dated 01/22/24 and 03/17/25), (R1)'s Medication List (dated 02/05/25), Service Plan (dated 11/05/24 and 02/05/25), Physicians Report LIC 602 (dated 05/20/24 and 02/04/25), Residential Agreement (dated 07/11/24), Progress Report (dated01/26/25 through 02/10/25), Cedars Sinai Medical Records (dated 01/29/25 through 02/01/25), and other pertinethe state’s words, verbatim · CDSS document, Mar 21, 2025 · control 11-AS-20250204170433
Mar 19, 2025Substantiated
Allegation investigated: Licensee did not provide copies of resident records in a timely manner.
On 3/19/2025 at approximately 10:40 AM, LPA Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with Chanel Sanchez / Executive Director. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Administrator Interview(A#1), Staff Interview (S#1) and Witnesses Interview (W#1). LPA obtained and reviewed the following documents: Resident Roster, Personnel Roster and (W#1) electronic records request. Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Mar 19, 2025 · control 11-AS-20250312101947
Feb 14, 2025Unsubstantiated
Allegation investigated: Staff does not administer residents medication as prescribed. Staff does not maintain residents hygiene. Staff left resident soiled in urine and feces. Staff did not provide medical attention to resident after fall. Staff does not ensure resident has running water
On 2/13/2025, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff explained the purpose of the visit to the Executive Director/Administrator, Chanel Sanchez. The investigation consisted of the following: On 8/13/2024, the department toured the facility, interviewed staff and residents, and collected facility records. On 2/11/2025, the department toured the facility, interviewed 7 residents and 5 staff, and collected facility records such as resident and personnel roster, resident records, and facility records. On 2/13/2025, the department reviewed Medication Administration Records (MARs), Facility Shower Schedule and delivered findings. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 14, 2025 · control 11-AS-20240808094537
Jun 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 7, 2023Unsubstantiated
Allegation investigated: Staff do not provide adequate food service to residents. Staff do not ensure the facility is clean. Staff do not administrer residents' medications as prescribed Staff do not ensure residents have adequate night time supervision.
On 12/07/23, Licensing Program Analyst (LPA) Antonine Richard conducted an initial complaint investigation for the allegations listed above. LPA was greeted by receptionist Tony Mitchell. Administrator Bernice Pulanco arrived shortly and later joined by Regional Executive Director Robin Culver with the visit. LPA explained the purpose of today's visit. The investigation consisted of the following: LPA Richard toured the physical plant with the Regional Executive Culver and Pulanco. LPA Richard reviewed and requested copies of staff and client's records. LPA interviewed six residnts,(R1-R6) and six staff (S1-S6). LPA Richard requested and reviewed and collected facility documents. Resident Information sheet, roster, MAR, Menu for the month, General Cleaning Schedule. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 7, 2023 · control 11-AS-20231129152826
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Is Pinnacles At Burton, The licensed?
Yes — Pinnacles At Burton, The is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #197602106, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 200 residents. State records list 15 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 4, 2026, was marked “Unsubstantiated” by the state.
Can Pinnacles At Burton, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pinnacles At Burton, The with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO RETAIN ADULTS AGE 60 AND ABOVE. FIRE CLEARED FOR 160 NON-AMBULATORY AND 40 AMBULATORY ONLY. FACILITY MAY RETAIN SIX (6) RESIDENTS ON HOSPICE. NEW MGMT CO. (CALSON CARE SOUTH LLC) EFFECTIVE 12/01/2023.
How much does Pinnacles At Burton, The cost?
California's public licensing record does not include Pinnacles At Burton, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pinnacles At Burton, The accept Medi-Cal or the Assisted Living Waiver?
Pinnacles At Burton, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
89 of 200 beds occupied (45%) when the state visited on June 4, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pinnacles At Burton, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 19 state visits and 15 dated documents since 2022 for Pinnacles At Burton, The; 9 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 4, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 19 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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