Carrie's Board And Care is a residential care home for the elderly (RCFE) in Panorama City, Los Angeles County, California — state license #197601489, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 16, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 18 times and filed 15 documents. The most recent is a facility evaluation report, dated July 16, 2026.
The state's published file for this home includes 7 documents with transcribed findings, dated May 30, 2024 to July 24, 2025. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (2). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Unsubstantiated
Allegation investigated: Staff are not providing residents adequate food service. Staff do not provide linens for residents.
Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent visit to deliver findings for the allegations listed above. The LPA met with the Administrator Carrie Acosta and explained the reason for the visit. On 06/10/2025, the Department received a complaint from a reporting party, and on 06/16/2025, Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced visit to investigate the allegations listed above. The LPA met with the Administrator Carrie Acosta and explained the reason for the visit. LPA Urena interviewed the Administrator and staff and requested records pertinent to the investigation. On 07/23/2025, the LPA interviewed two current residents, reviewed additional records, and inspected the physical plant. Continues on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 24, 2025 · control 29-AS-20250610172856
Jan 14, 2025Substantiated
Allegation investigated: Staff did not ensure medical attention was provided to resident in a timely manner.
Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced subsequent visit to deliver the findings for the allegation listed above. The LPA met with the Licensee Carrie Acosta and explained the reason for the visit. On 01/07/2025, LPA Urena conducted the initial 10-day visit, interviewed the staff and the administrator, and requested records pertinent to the investigation. Further investigation is needed at this time. Continues on LIC 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 29-AS-20250102084848
Jan 14, 2025Substantiated
Allegation investigated: Licensee did not provide a copy of admissions agreement to resident as required.
Licensing Program Analyst (LPA) Sandra Urena conducted an initial 10-day visit to investigate the allegation listed above. The LPA met with the Administrator Carrie Acosta and explained the reason for the visit. The LPA and the Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. Continues on LIC 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 29-AS-20250113114708
Dec 19, 2024Substantiated
Allegation investigated: Staff could not provide medical paperwork to emergency personnel.
Licensing Program Analyst (LPA), Sandra Urena conducted an intimal unannounced visit to investigate the allegation listed above. The LPA arrived at the facility and was greeted by staff. The LPA explained the reason for the visit. The staff called the Licensee Carrie Acosta to inform them of the visit, however the staff could not get in touch with them. Furthermore, the LPA called the licensee, and texted them at their cell phone, but was unable to communicate with them. The LPA requested records pertinent to the allegation at 11:15 a.m. and interviewed the staff at 11:45 a.m. The Licensee arrived at 12:38 p.m. Staff could not provide medical paperwork to emergency personnel. On the allegation that staff could not provide medical paperwork to emergency personnel, it is the concern of the Reporting Party (RP) that when emergency personnel responded to a 911 call at the facility and asked facility staff (S1) about R1’s current mental status as well as medical history, S1 stated they didthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 29-AS-20241217081608
Oct 31, 2024Unsubstantiated
Allegation investigated: Staff member sexually abused resident in care.
Licensing Program Analyst (LPA) Trevor Byrne conducted a subsequent complaint visit to deliver findings for the above allegation at 09:03 AM. LPA met with facility staff and explained the reason for the visit. The facility Administrator Carrie Acosta was contacted via telephone call and arrived to the facility at 09:27 AM entrance interview conducted. On 03/11/2024, the Department received a complaint regarding an allegation that a staff member sexually abused resident in care. It was alleged that facility Staff #1 (S1) sexually abused Resident #1 (R1) while changing their briefs and had asked R1 for a semen sample. The complaint was referred to the Community Care Licensing Investigations Branch (IB) and assigned to Investigator Olivia Spindola. Continued on LIC 9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 31, 2024 · control 29-AS-20240311142503
Oct 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 30, 2024Substantiated
Allegation investigated: Staff failed to complete pre-admission appraisals prior to move in.
Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit at the facility today to deliver findings. At 1:18 p.m., the LPA met with the Licensee and explained the reason for the visit. During the initial visit on 5/02/2022, between 10:30 a.m. and 2:00 p.m., LPA Peraldi conducted a facility tour and reviewed records and obtained copies of pertinent documents. The LPA also conducted interviews with the Licensee, three (3) residents and two (2) staff. Continued on LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, May 30, 2024 · control 29-AS-20220426135424
May 30, 2024Substantiated
Allegation investigated: Resident sustained pressure injuries due to neglect
Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit at the facility today to deliver findings. At 1:18 p.m., the LPA met with the Licensee and explained the reason for the visit. During the initial visit on 4/12/2022, between 9:30 a.m. and 2:20 p.m., LPA Peraldi conducted a facility tour and reviewed records and obtained copies of pertinent documents. The LPA also conducted interviews with the Licensee, three (3) residents and two (2) staff. On 04/17/2022, the LPA conducted a file review of Resident #1 (R1’s) documents such as but not limited to, admission agreement, and medical records. Continued on LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, May 30, 2024 · control 29-AS-20220404161032
Nov 2, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Carrie's Board And Care licensed?
Yes — Carrie's Board And Care is a licensed residential care home for the elderly (RCFE) in Panorama City (Los Angeles County): California license #197601489, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 15 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 16, 2026, appears in the inspection record on this page.
Can Carrie's Board And Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Carrie's Board And Care with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY, HOSPICE WAIVER INCREASE FROM ONE (1) TO THREE (3) HOSPICE RESIDENTS.
How much does Carrie's Board And Care cost?
California's public licensing record does not include Carrie's Board And Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Carrie's Board And Care accept Medi-Cal or the Assisted Living Waiver?
Carrie's Board And Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
2 of 6 beds occupied (33%) when the state visited on July 24, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Carrie's Board And Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 18 state visits and 15 dated documents since 2021 for Carrie's Board And Care; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 24, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(818) 893-7619Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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