Illustration — no photo of this home on file yet

Your Loved Ones Matter

Small home·Licensed for 6·Bakersfield, California

Licensed since 2022Licence #157209207
  • Care approvals on fileWheelchair · Dementia · HospiceState licensing record · September 13, 2026
  • Starting rate$3,500 a monthListed by the home on Seniorly · September 9, 2026
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit6 of 6 beds occupiedFebruary 7, 2025 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitAugust 27, 2026CDSS inspection record

Your Loved Ones Matter is a small care home in Bakersfield — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2022. Bedridden care is not on file.

Built from CDSS public records · September 13, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Your Loved Ones Matter

Is Your Loved Ones Matter licensed?

The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.

How many residents is Your Loved Ones Matter licensed for?

6 residents — a small home, per CDSS records as of September 13, 2026.

Has Your Loved Ones Matter been cited?

1 Type A and 0 Type B citation since 2022, per CDSS records as of September 13, 2026. Those records count 11 state visits over the same years.

Is Your Loved Ones Matter still open?

This license was on the CDSS roster as of September 28, 2026.

What does Your Loved Ones Matter cost?

$3,500 a month to start — listed by the home on Seniorly · September 9, 2026.

The home lists this starting rate on Seniorly for assisted living shared bedroom, seen September 9, 2026.

Among 16 other homes of a similar licensed size in Bakersfield that publish a starting rate, the middle half runs $3,000 to $4,100 a month, and the middle figure is $3,500 (n = 16 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Your Loved Ones Matter take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Your Loved Ones Matter LLC, per CDSS records as of September 13, 2026.

Is there a hospital nearby?

Mercy Hospital is 4.4 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Your Loved Ones Matter keep a resident on hospice?

Hospice care is approved on this license, per CDSS records as of September 13, 2026.

Your Loved Ones Matter license and inspection record

  • Name on the license: “YOUR LOVED ONES MATTER LLC”, per the CDSS roster as of May 25, 2025.
  • License #157209207. The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 13, 2026.
  • Licensed to Your Loved Ones Matter LLC, per CDSS records as of September 13, 2026.
  • First licensed in 2022, per CDSS records as of September 13, 2026.
  • 11 state inspection visits since 2022, per CDSS records as of September 13, 2026.
  • 1 Type A and 0 Type B citation on file since 2022, per CDSS records as of September 13, 2026. The same records count 11 state visits in that period.
  • 2 complaints and 1 substantiated allegation on file since 2022, per CDSS records as of September 13, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is August 27, 2026, per CDSS records as of September 13, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 6 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved by the state
  • BedriddenNot on file · ask the home

State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR SIX (6) NON-AMBULATORY. HOSPICE WAIVER APPROVED FOR FIVE (5).

983 - RCFE / DEMENTIA

CDSS record, verbatim · September 13, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 13, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 13, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

This home’s starting rate

$3,500a month to start

Listed by the home on Seniorly · September 9, 2026 · See listing

Likely monthly total

$3,500a month

Likely $3,500–$4,100

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · where the price comes from
Room
Daily care
Sharing the room
  • Starting monthly rate$3,500this home

    The home lists this starting rate on Seniorly for assisted living shared bedroom, seen September 9, 2026.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,500–$4,100
$3,500
First monthWith a one-time move-in fee · likely $3,500–$7,600
$5,500
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWhere this price comes from

The home lists this starting rate on Seniorly for assisted living shared bedroom, seen September 9, 2026.

8 homes like this within 5 miles publish starting rates mostly between $2,450–$4,000.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 8 nearby homes behind this estimate

Where it is

  • 4804 Kenny St, Bakersfield, CA 93307Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 10 documents for this home, and its records count 11 visits since 2022. The most recent is a facility evaluation report, dated August 27, 2026.

On file since
2022
State visits
11
Most recent visit
August 27, 2026
Occupied · February 7, 2025 visit
6 of 6 bedsa count on that day, not an opening

We hold 3 complaint reports the state published for this home, dated April 9, 2024 to February 7, 2025. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 3 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations1typical 0
  • Type B citations0typical 0
  • Substantiated allegations1typical 0
  • Total complaints2typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2022.

Year by year
YearVisitsDocumentsSubstantiated20261102025331202434020231102022110

The last 36 months — 8 of 10 documents

20261 state visit · 1 document
Aug 27, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 08/27/2026, Licensing Program Analysts (LPAs) H Vang and M Vega arrived unannounced to conduct the Annual inspection. LPAs met with Assistant Administrator (AAD) - Raquel Jimenez and Staff 1 (S1). LPAs toured facility with S1 and AAD. There were two residents present at the time of visit, none are currently enrolled in day programs. Residents were resting in their rooms. During this inspection of the facility, the following was noted: Resident rooms were clean and contained required furnishings and lighting, However central ceiling fan in Room 4 was missing a blade. Window screens were present in every bedroom and were in good repair. LPAs observed required items in the two bathrooms with hot water measuring within regulatory requirements. Resident hygiene supplies were properly stored and available. The kitchen was toured and observed in good repair. Sharps/knives were improperly locked and stored in a kitchen cabinet accessible to residents in care. Emergency food and water supply stored in hallway closet along with overflow of non-perishable food items, Included food improperly stored some with freezer burn and other with no labels, carrots were sprouting. LPAs noted 2 days of perishable food and 7 days of non-perishable food. Menu posted on refrigerator and alternative menu items available. There are no residents with special dietary needs at this time. Medications are centrally stored and locked in hallway closet, closet doors missing knobs. Medication dispensing records stored and locked with employee and resident files. First aid kit contains required items and is located in hallway closet with medication. Continuation on LIC 809C Facility has designated visitation areas available inside and out. Doors and passageways are unobstructed throughout the facility including outdoors. Outside physical plant issues include the following: electrical box with wires exposed, fire access gate non operational, and in front of house severe damage to exterior facia under kitchen window. Fire Extinguisher located in the kitchen was serviced on 08/04/2026. Smoke detectors in hall, kitchen and bedrooms were tested and Carbon Monoxide detector in hallway were tested -all were found to be operational. LPA reviewed 2 resident files and 2 staff files. Items were missing from both- see attached deficiency page for documentation of violation. Community Care Licensing (CCL) is always striving to have facility files that reflect the most accurate & up to date information for your facility. In an effort to maintain your facility file, please submit the most current & complete forms &/or information as identified below: Residential Care Facility for the Elderly (RCFE) LIC 308 Designation of Facility Responsibility LIC 309 Administrative Organization LIC 400 Affidavit Regarding Client/Resident Cash Resources LIC 402 Surety Bond LIC 500 Personnel Report LIC 610E Emergency And Disaster Plan For Residential Care Facilities For The Elderly LIC 9020 Register of Facility Clients/Residents Copy of current Liability Insurance Copy of current Administrator Certificate Alternate contact information including name, telephone number, & email address. Please submit the above forms/information to Fresno CCL by: 09/10/2026 As an operator of a Community Care Licensed facility, it is your responsibility to be aware of and in compliance with all regulations, including Chaptered Legislation. Go to www.ccld.ca.gov to stay updated and informed. Deficiencies are being cited in accordance with California Code of Regulations on the attached LIC 809-D. An exit interview was conducted and a Plan of Correction was developed by Assistant Administrator. A copy of this report and Appeal Rights were discussed and left with AAD , whose signature on this form confirms receipt of these documents.the state’s words, verbatim · CDSS document, Aug 27, 2026

The state marks this report as 18 pages; the online copy we transcribed has 9. You can request the full file from the county licensing office.

20253 state visits · 3 documents
May 21, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Rachel Bruce arrived unannounced to conduct the Annual inspection. LPA met with caregiver Guadalupe Jimenez (CG) and Raquel Jimenez, Administrator Assistant (ADA) and Caregiver. LPA toured facility with CG and ADA. All four residents were present at the time of visit, none are currently enrolled in day programs. One resident had family visitors at the time of the inspection who expressed they were pleased with the level of care that their husband/father was receiving. During this inspection of the facility, the following was noted: Resident rooms were clean and contained required furnishings and lighting. Window screens were present in every bedroom and were in good repair. LPA observed required items in the two bathrooms with hot water measuring within regulatory requirements. The resident bathroom had the following issues- Bathtub faucet was leaking, water stain/mold at bathtub faucet area, wooden board covering the bottom of bathroom sink needs to be replaced, hole in wall behind toilet, and handle missing on cabinet under sink. Hallway closets store linen and adequate supply noted. Resident hygiene supplies were properly stored and available. The kitchen was toured and observed in good repair. Sharps/knives were properly locked and stored in a kitchen cabinet. Emergency food and water supply stored in hallway closet along with overflow of non-perishable food items. LPA noted 2 days of perishable food and 7 days of non- perishable food. Menu posted on refrigerator and alternative menu items available. There are no residents with special dietary needs at this time. Medications are centrally stored and locked in hallway closet. Medication dispensing records stored and locked with employee and resident files. First aid kit contains required items and is located in hallway closet with medication. Facility has designated visitation areas available inside and out. Doors and passageways are unobstructed throughout the facility including outdoors. Outside physical plant issues include the following: Chicken coop to be removed, and warped and weathered facing boards at the front of the house are in need of replacement. Fire Extinguisher located in the kitchen was serviced in February 2024 and is need of reinspection. Smoke detectors in hall, kitchen and bedrooms were tested and Carbon Monoxide detector in hallway were tested -all were found to be operational. LPA reviewed 4 resident files and 4 staff files. Items were missing from both- see attached deficiency page for documentation of violation. Deficiencies are being cited in accordance with California Code of Regulations on the attached LIC 809-D. An exit interview was conducted and a Plan of Correction was developed. A copy of this report and Appeal Rights were discussed and left with ADA , whose signature on this form confirms receipt of these documents. LPA is requesting the following documents be submitted to the Fresno CCL office by 6/10/2025: Current copy of Administrator Certificate, Designation of Facility Responsibility (LIC308), Administrator Organization (LIC 309), Liability Insurance, Emergency and Disaster Plan (LIC 610D) Personnel Report (LIC500), Register of Facility Clients/Residents for (LIC9020A), Surety Bondthe state’s words, verbatim · CDSS document, May 21, 2025
Feb 19, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

On February 19, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced case management visit for the purpose of addressing clearance of staff in the facility. During a recent inspection visit at the facility on February 7, 2025 LPA confirmed that an adult member of the family who turned eighteen on October 18, 2006 had not been finger print cleared to work in the facility. At today's visit, LPA was provided a copy of the live scan form completed for the adult family member which was completed on February 14, 2025. LPA confirmed that the son is indeed in LIS as cleared and is appropriately associated to the facility. He is now eligible to continue to work at the home. Deficiency and citation being issued at today's visit. Technical Advisory: Also during the visit today, LPA and Administrator discussed the fence in the backyard that is in need of repair. Administrator provided information that they are currently working on getting it fixed. LPA explained the need to have it repaired as soon as reasonably possible and to keep LPA appraised on the progress. No citation issued regarding buildings and grounds during today's visit.the state’s words, verbatim · CDSS document, Feb 19, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(e) · Plan of correction due date: Feb 19, 2025

Criminal Record Clearance: (e) All individuals subject to a criminal record review ... shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by Adult family member who turned 18 in October, 2024 was not cleared or associated to the facility at date of visit on February 7, 2025. This poses an immediate threat to the health, safety and/or personal rights of the residents in care.the state’s words, verbatim · CDSS document, Feb 19, 2025

Plan of correction: LPA verified that the family member is now finger print cleared and associated to the facility, Your Loved Ones Matter. POC to be cleared at today's visit.

Feb 7, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff allow a resident to be soiled for extended periods of time

Licensing Program Analyst (LPA) Rachel Bruce conducted the subsequent complaint investigation visit to the facility for the purpose of delivering the finding on the above allegation that staff would allow a resident to be soiled for extended periods of time. During the course of this complaint investigation LPA interviewed staff on duty, outside parties, and obtained and reviewed facility records. It was determined based on the interviews, observations, and records review that the above allegation is SUBSTANTIATED. Facility staff did leave patient soiled for extensive periods of time because the resident did not want her diaper changed. Based on the LPAs investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report and appeal rights will be provided via email. Substantiatedthe state’s words, verbatim · CDSS document, Feb 7, 2025 · control 24-AS-20241016233013

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.2(c) · Plan of correction due date: Feb 14, 2025

"Care and supervision" means the facility assumes responsibility for, or provides...ongoing assistance with activities of daily living without which the resident’s physical health... would be endangered. Assistance includes assistance with taking medications, money management, or personal care. This requirement was not met as evidenced by the resident would refuse to get her diaper changed resulting in her being soiled for long periods of time resulting in an immediate risk to the health, safety or personal rights of the resident in care.the state’s words, verbatim · CDSS document, Feb 7, 2025

Plan of correction: Facility stated that they will train the staff that going forward they will contact the responsible party to intercede or assist with when a resident is refusing treatment or assistance. Ongoing assessment completed to ensure facility can meet client's needs.

20243 state visits · 4 documents
May 15, 2024Facility evaluation reportReport on file

Type of visit: POC

Licensing Program Analyst Lissett Padgett (LPA) conducted an unannounced POC visit with facility care giver Guadalupe Jimenez to verify correction of citations issued during the visit conducted on 4/25/2024. Licensee Isai Jimenez was called but was not able to arrive. Licensee gave permission for Guadalupe to sign this LIC809 . Deficiency cited on 4/25/2024,87303(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. LPA observed shower has cleaned, patio has been cleared of chicken feces. The glass shards have been cleaned and replacement has been ordered and will be installed today. Guadalupe showed this LPA verification from window installer of appointment scheduled for today. Deficiency 87303(c) All window screens shall be clean and maintained in good repair. LPA observed that the window screen has been replaced. Exit interview conducted with Guadalupe Jimenez and a copy of this report was left at the facility.the state’s words, verbatim · CDSS document, May 15, 2024
Apr 25, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Lissett Padgett arrived unannounced to conduct the Annual inspection. LPA met with caregiver Guadalupe Jimenez (GJ) Administrator, Isai Jimenez (AD) was called and arrived shortly thereafter and explained the purpose of the visit. Facility was toured with GJ. During this visit, LPA toured the facility inside & out. Resident rooms contained required furnishings and lighting. LPA observed required items in the two bathrooms with hot water measuring between 110.3 to 107.2 degrees F. At 10:48am LPA observed what appeared to be dark colored mold on the shower floor, lower tiles and on non skid mat in bedroom 3. At 10:51am LPA observed the sliding glass door in bedroom 3 was shattered on the exterior pane. AD arrived later and explained that the gardener had accidentally shattered it a few days ago. Resident hygiene supplies were properly stored and available. The kitchen was toured observed in good repair with necessary items and appliances and sharps/knives were properly stored. Emergency food supply observed. Medications are centrally stored and locked. Facility has designated visitation areas available inside and out. Doors and passageways are unobstructed throughout the facility including outdoors. First aid kit reviewed and found to contain required items. Fire Extinguisher located in the kitchen was serviced in June 2023. Smoke detectors in hall, kitchen and bedrooms were tested and Carbon Monoxide detector in hallway was tested in found to be operational. LPA conducted resident and staff file reviews and interviews. LPA observed one staff member’s file to be missing health screening form. LPA toured the backyard. At 10:58am LPA observed chicken feces on the patio chairs. Licensee has pet chickens/roosters. Deficiencies are being cited in accordance with California Code of Regulations on the attached LIC 809-D. An exit interview was conducted and a Plan of Correction was developed. A copy of this report and Appeal Rights were discussed and emailed to AD, whose signature on this form confirms receipt of these documents. LPA is requesting the following documents be submitted to the Fresno CCL office by 5/3/2024: Current copy of Administrator Certificate, Designation of Facility Responsibility (LIC308), Administrator Organization (LIC 309), Affidavit regarding Client/Resident Cash Resources (LIC 400), Liability Insurance, Emergency and Disaster Plan (LIC 610D) Personnel Report (LIC500), Register of Facility Clients/Residents for (LIC9020A), Surety Bond.the state’s words, verbatim · CDSS document, Apr 25, 2024

The state marks this report as 10 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

Apr 9, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff illegally evicted resident

Licensing Program Analyst (LPA) L.Padgett conducted an unannounced facility visit to deliver findings on the allegations listed above. Licensee was not able to meet with LPA and authorized care giver, Guadalupe Jimenez to sign this document. LPA reviewed finding with Licensee over the phone. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff illegally evicted resident is UNFOUNDED. Resident R1 AWOL’d from this facility. Licensee did not issue an eviction notice to R1 and R1 was accepted back to the facility. This agency has investigated the complaint alleging Staff illegally evicted resident. We have found that the complaint was unfounded, therefore we have dismissed the complaint. Unfoundedthe state’s words, verbatim · CDSS document, Apr 9, 2024 · control 24-AS-20240109144027
Apr 9, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not accept resident back after hospital stay

Licensing Program Analyst (LPA) L.Padgett conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA spoke with Licensee on the phone and reviewed findings. Licensee was not able to meet with LPA but authorized care giver, Guadalupe Jimenez to sign this document. Licensing Program Analyst (LPA) L. Padgett conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff did not accept resident back after hospital stay. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Appeal rights provided. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 9, 2024 · control 24-AS-20240109144027
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

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