Warm Heart Senior Living

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced, required Annual Inspection. The facility file and personnel report was reviewed prior to the visit. LPA was welcomed by, identified herself to, and discussed the purpose of the visit to Caregiver Marilou Delapena. All staff present had criminal record clearances. The facility's license shows a maximum capacity of six (6) non-ambulatory residents, one (1) of which may be bedridden. The facility is approved for four (4) hospice waivers. During today’s inspection there were four (4) residents in care, one resident was on hospice care. LPA accompanied by Caregiver, toured the interior and exterior of the facility and inspected each room. The facility was clean, sanitary, and in good repair. Pathways were free of obstruction and slip hazards. Residents bedrooms contained the required furnishings. Doors, windows, screens, toilets, and showers were in working order. Hot water temperature at taps accessible to clients were all compliant:. Extra linens and hygiene supplies were present, as well as Personal Protective Equipment (PPE). LPA observed staff to utilize PPE and perform hand hygiene when assisting residents. The facility had sufficient space and equipment to facilitate dining, laundry, visitation, meetings, and client activities. The facility contained at least two (2) days of perishable food, and at least seven (7) days non-perishable food, all safely stored. Cooking, dining equipment, and utensils were present. Knives were locked and inaccessible to residents in care. [Continued on LIC 809-C] [Continued from LIC 809] No toxic chemicals or poisons were accessible to clients. Medications were labeled, as required, and stored in locked areas. No pools or bodies of water exist on the premises. Per staff, no firearms or ammunition are kept at the facility. Carbon monoxide detectors, emergency lighting, and facility telephone were all in working order. Fire extinguishers were serviced within the last 12 months. Last emergency drill conduced was on May 2026. First aid kit was complete and readily accessible. Required licensing postings were observed in visible areas of the facility. LPA interviewed one (1) staff and zero (0) clients, and interviews did not reveal any licensing or regulatory concerns. LPA reviewed facility records. The files reviewed by LPA contained required documents. Confidential records were stored in locked areas. During the visit, LPA observed residents to be attended to quickly and with respect. Additionally, LPA noted that the facility has an outsourced activities partner to provide personalized supplemental activities on a weekly basis. No deficiencies were cited during the inspection. An exit interview was conducted with Caregiver, Delapena to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058) were provided. Their signature below confirms receipt of these documents.the state’s words, verbatim · CDSS document, Jul 8, 2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Arian Golbakhsh conducted an unannounced, required Annual Inspection. The facility file and personnel report was reviewed prior to the visit. LPA was welcomed by, identified themselves to, and discussed the purpose of the visit to Caregiver Marilou Delapena. The facility's license shows a maximum capacity of six (6) non-ambulatory residents, one (1) of which may be bedridden. Bedridden may reside in bedrooms 1, 4, or 5. The facility is approved for four (4) hospice waivers. During today’s inspection there were five (5) residents in care. Licensee Ferdinand Agpaoa arrived later during the visit. LPA accompanied by Caregiver Delapena and Licensee Agpaoa, toured the interior and exterior of the facility and inspected each room. Licensee The facility was clean, sanitary, and in good repair. Pathways were free of obstruction and slip hazards. Client bedrooms contained the required furnishings. Doors, windows, screens, toilets, and showers were in working order. Hot water temperature at taps accessible to clients were all compliant: one common bathroom sink was 107.7F. Extra linens and hygiene supplies were present, as well as Personal Protective Equipment (PPE). LPA observed staff to utilize PPE and perform hand hygiene when assisting residents. The facility had sufficient space and equipment to facilitate dining, laundry, visitation, meetings, and client activities. The facility contained at least two (2) days of perishable food, and at least seven (7) days non-perishable food, all safely stored. Cooking, dining equipment, and utensils were present. Knives were locked and inaccessible to residents in care. [Continued on LIC 809-C] [Continued from LIC 809] No toxic chemicals or poisons were accessible to clients. Medications were labeled, as required, and stored in locked areas. No pools or bodies of water exist on the premises. Per Licensee Agpaoa, no firearms or ammunition are kept at the facility. Carbon monoxide detectors, emergency lighting, and facility telephone were all in working order. Fire extinguishers were serviced within the last 12 months. Last emergency drill conduced was on June 30th, 2025 for the topics of fire evacuations and fire extinguisher handling. First aid kit was complete and readily accessible. Required licensing postings were observed in visible areas of the facility. LPA interviewed one (1) staff and zero (0) clients, and interviews did not reveal any licensing or regulatory concerns. LPA reviewed facility records. The files reviewed by LPA contained required documents. Confidential records were stored in locked areas. During the visit, LPA observed residents to be attended to quickly and with respect. Additionally, LPA noted that the facility has an outsourced activities partner to provide personalized supplemental activities on a weekly basis. No deficiencies were cited during the inspection. An exit interview was conducted with Licensee Agpaoa to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058) were provided. Their signature below confirms receipt of these documents.the state’s words, verbatim · CDSS document, Jul 29, 2025

Type of visit: Prelicensing

Licensing Program Analyst’s (LPA) Marisela Garcia-Centeno conducted an announced Pre-Licensing with the Component III inspection, and to observe the facility’s physical plant for complaint with Title 22, Division 6 of the California Code of Regulations and California Health & Safety Code. LPA was greeted at the front entrance by the Administrator, Dhana Remot and was granted entry after identifying herself and disclosing the purpose of their visit. The three (3) owners of the property, Ferdinand, Florino, and Corazon Agpaoa were present during the inspections. The fire clearance was approved on 5/7/2024 and reflected that the facility was approved for six (6) residents for Residential Care Facility for the Elderly (RCFE), all of whom may be non-ambulatory, of which one (1) may be bedridden. As of today's visit, there were no residents in care. The submitted facility sketch was consistent with the current layout of the facility. During today’s visit, LPA accompanied by Administrator Dhana Remot, conducted an overall inspection of the internal and external areas of the facility. There are five (5) bedrooms and three (3) bathrooms for residents to use. One (1) room is double occupancy, and one (1) room is designated as a bedridden (room #4). The facility has all the required furnishings, linens, and personal hygiene items. Bathrooms are equipped with grab bars and non-skid mats or stickers. The facility was clean, sanitary, and in good repair. Resident bedrooms allowed for easy passage with no obstruction and contained the required furnishings. Toilets, sinks, and showers were in working order. Each window had a screen which was in good condition. The facility’s ambient internal temperature was compliant at 74 degrees F. Hot water temperature at taps accessible to residents was also compliant: the bathroom sink was at 111 degrees and the kitchen sink was at 111.4 degrees. (continue at LIC809C (Conitune from LIC809) All outdoor and indoor pathways were free from obstruction and slip hazards. Fire extinguishers (2) were serviced within the last 12 months and affixed with current tags. Smoke and carbon monoxide detectors, emergency lighting, and facility telephone were present and operational. The facility has sufficient space and equipment to facilitate laundry, visitation, meetings, and resident activities. The facility has no pools or bodies of water that were observed on the facility premises. Per applicants, no firearms or ammunition are or will be stored on the facility premises. All toxic substances/poisons, and chemicals were stored in an inaccessible areas from residents. No fireplaces, and/or open-faced heaters were observed to be accessible to residents. The facility has locked areas for storage of sharp objects. The facility kitchen was stocked with appropriate cooking items, and knives were locked in a secure cabinet which is inaccessible to residents. A seven (7) day non-perishable and two (2) day perishable food supply was present. A designated storage lockable area for medications was observed to be available for use. Due to the layout of the facility, owners will consider obtaining a medication cart in order to have medications secured, locked, and inaccessible to residents. This will facilitate the administration of medications for residents in care. Three (3) first aid kits and a manual were present and readily available for use. A secured designated area for resident and staff files was also observed to be available in a locked cabinet. Required licensing postings were observed in visible areas of the facility. LPA discussed continuing operation requirements, record keeping, reporting requirements and physical plant compliance with the applicant. The items reviewed were complaint with Title 22, Division 6 of the California Code of Regulations and California Health & Safety Code. (continue at LIC809C) (Continue from LIC809) The Pre-Licensing and Component III inspection was completed during today’s visit. The applicant was advised that the facility is ready for licensure pending management's final review and approval. An exit interview was conducted with Administrator, Dhana Remot, as well as the owners Agpaoa, to whom a copy of this report along with the licensee Appeal Rights (LIC 9058 01/16) was provided at the conclusion of the visit. The signature below confirms receipt of these documents.the state’s words, verbatim · CDSS document, Jun 21, 2024

Type of visit: Office

Facility Type: RCFE Application Type: Initial Capacity: 6 Census (if any clients in care): N/A COMP II Participants: Dhana Remot, Administrator; Corazon Agpaoa, CEO Interview Method: Telephone interview On 5/21/2024, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, May 21, 2024