Veterans Home of California Truman Hall

Type of visit: Required - 1 Year

At approximately 10:15 AM, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to conduct a required 1-year annual inspection and met with Theresa Jones, Administrator. Facility is a Residential Care Facility for the Elderly (RCFE) with nineteen (19) residents in care, all of whom are assisted living residents. Facility has a Hospice waiver for four (4). At approximately 11:15 AM, LPA initiated a tour of the facility with Administrator and observed the following: Facility is a three story building with all assisted living residents on the main floor. Facility has an evacuation chair placed a the top of the main stairwell. Facility was a comfortable temperature, and passageways were free from obstructions. Water temperatures in residents' bathrooms measured within the allowable range of 105 to 120 degrees F per Title 22 regulations. LPA observed a supply of clean linens, and hygiene, incontinent care, and paper products available for residents. Residents' bedrooms were inspected and observed to have all the appropriate furnishings as outlined in regulation. Cabinets containing cleaning supplies and other items that could pose a risk were locked. LPA observed a staff member with two clear spray bottles: one unmarked with a pink liquid inside, and the other with a yellowish colored solution in it and hand written sticker/label reading "use this for table, couch, etc", (see LIC809D). LPA was informed by staff that one solution is a floor cleaner and the other is a furniture cleaner. Facility has at least two days of perishable food and one week of non-perishable foods, as well as an emergency water supply. Medications were centrally stored and locked. There are shaded seating areas throughout the campus with outdoor space for activities. LPA observed residents in common areas watching TV, visiting with people outside, engaged in puzzles and painting activities, or eating in the dining hall. Residents go to the Member Services building for activities and to use the library and computers. Continued on LIC809-C... Continued from LIC809... Additionally, residents go to the main dining hall for their meals but snacks are made available in the Day Room and Deputy Office around the clock. However, LPA observed the snack basket empty and no snacks immediately available to residents in care. Administrator asked staff to refill the basket immediately and agreed to have snacks accessible and available to residents in care. Smoke and carbon monoxide detectors, sprinklers, and fire alarm were tested during the facilities fire inspection dated 09/2025. Fire extinguishers were observed fully charged and were last inspected 02/2026. Emergency Disaster Plan was reviewed and updated 03/2026. Administrator stated that facility conducts emergency disaster drills bi-monthly (six times per year). However, facility was only able to provide LPA with proof of a single drill completed on the a.m. shift only in 03/2026, (see LIC809D). LPA informed Administrator that drills shall be conducted no less than quarterly on every shift in order to operate in compliance with regulation. Facility is quipped with an emergency lighting system and has a supply of flash lights. Facility's first aid cart was inspected and is stocked with the required items per regulation. At approximately 12:15 PM, LPA conducted file review of five (5) resident files. Five (5) of Five (5) resident files reviewed were observed to contain all of the required documentation. At approximately 1:30 PM, LPA conducted file review of six (6) staff files. Six (6) of six (6) staff files reviewed were observed to contain all of the required documentation and proof of annual training, annual medication training, and current CPR and FA certifications. At approximately 3:00 PM, LPA conducted a review of medication and medication records where start dates were not documented for some medications and one medication was observed not recorded onto the centrally stored medication and destruction log for a resident who just returned to facility from the campus skilled nursing facility. Administrator and nursing staff agreed to conduct an all medication technician staff training on the proper intake an documentation of medications immediately to ensure the facility is operating in compliance with regulation moving forward. LPA otherwise observed medications stored and maintained in compliance with regulation. Continued on LIC809C... Continued from LIC809C... Administrator states that the residents, the medical records department, and the Ambulatory Care Clinic (ACC) coordinate medical and dental appointments as well as transportation to and from appointments when residents have the need. Facility does not maintain or manage P&I cash resources for residents. Deficiencies are being cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Failure to correct the deficiencies by the plan of correction date and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with Administrator whose signature on form confirms receipt of documents. Appeal rights provided.the state’s words, verbatim · CDSS document, Aug 11, 2026

The state marks this report as 7 pages; the online copy we transcribed has 5. You can request the full file from the county licensing office.

Allegation investigated: Unlawful eviction

Licensing Program Analyst (LPA) Julie Florio arrived unannounced to initiate a 10-day complaint investigation, regarding the allegation listed above for complaint 21-AS-20250930144145 received by Community Care Licensing (CCL) on 09/30/2025, and met with Theresa Jones, Administrator. The complaint alleges that facility issued an unlawful eviction to Resident 1 (R1). On Tuesday, September 2, 2025, LPA received a 30-day lawful eviction notice from Administrator which was issued to R1 that day based on R1's repeated unwillingness to comply with the Resident Code of Conduct (COC) Agreement dated 12/28/2016 as evidenced by a persistant pattern of failed room inspections and re-inspections and refusal of support and assistance to facilitate compliance spanning over two years as outlined in said eviction notice, and beyond since admission. During inspection LPA obtained documents, made observations, and conducted interviews which further support the incidents outlined in said eviction notice. Contniued on LIC9099C... Unfounded Continued from LIC9099... Based on record review, interviews conducted, and observations made, the allegation of facility issued an unlawful eviction is UNFOUNDED. A finding that the complaint is unfounded means that the allegation was false, could not have happened and/or is without a reasonable basis. No Deficiencies cited during visit. Exit interview conducted. Copy of report discussed and provided to Administrator, whose signature on form confirms receipt of documents.the state’s words, verbatim · CDSS document, Oct 6, 2025 · control 21-AS-20250930144145

Type of visit: Case Management - Incident

On 10/06/2025, at approximately 4:15 PM, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to conduct a case management - incident visit and met with Theresa Jones, Administrator. LPA is conducting a case management visit to obtain more information regarding an incident report and SOC341 received by the Department on 10/02/2025 for an incident that occurred on 10/01/2025, involving Resident 1 (R1) and Resident 2 (R2). LPA conducted an interview and obtained documents. No deficiencies were cited during todays visit. Exit interview was conducted with Administrator, whose signature on form confirms receipt of documents.the state’s words, verbatim · CDSS document, Oct 6, 2025

Type of visit: Case Management - Annual Continuation

At approximately 10:15 AM, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to conduct a Case Management - Annual Continuation inspection and was greeted by Theresa May Jones, Administrator. Facility is a Residential Care Facility for the Elderly (RCFE) with twenty-four (24) residents in care, all of whom are assisted living residents. Facility has a Hospice waiver for four (4). At approximately 10:45 AM, LPA began file review. Five (5) staff files were reviewed and each contained the required documents per regulation. All staff files reviewed contained proof of current First Aid and CPR training. Four (4) of five (5) staff files reviewed were deficient in some or all of the required initial and annual training, (see LIC809D). At approximately 11:30 AM, LPA reviewed medications and medication records which are maintained and stored in compliance with regulation. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Appeal rights were provided. Exit interview conducted with Administrator whose signature on form confirms receipt.the state’s words, verbatim · CDSS document, Sep 10, 2025

Type of visit: Required - 1 Year

At approximately 9:45 AM, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to conduct a required 1-year annual inspection and met with Theresa May Jones, Administrator. Facility is a Residential Care Facility for the Elderly (RCFE) with twenty-six (26) residents in care, all of whom are assisted living residents. Facility has a Hospice waiver for four (4). At approximately 11:15 AM, LPA initiated a tour of the facility with Administrator and observed the following: Facility is a three story building with all assisted living residents on the main floor. Facility was a comfortable temperature, and passageways were free from obstructions. Water temperatures in residents' bathrooms measured within the allowable range of 105 to 120 degrees F per Title 22 regulations. LPA observed a supply of clean linens, and hygiene, incontinent care, and paper products available for residents. Residents' bedrooms were inspected and observed to have all the appropriate furnishings as outlined in Title 22 regulations. Cabinets containing cleaning supplies and other items that could pose a risk were locked. Facility has at least two days of perishable food and one week of non-perishable foods, as well as an emergency water supply. Medications were centrally stored and locked. There are shaded seating areas throughout the campus with outdoor space for activities. LPA observed residents in common areas watching TV, visiting with people outside, or eating in the dining hall. Residents go to the Member Services building for activities and to use the library and computers. Additionally, residents go to the main dining hall for their meals but snacks are made available in the Day Room and Deputy Office around the clock. Continued on LIC809-C... Continued from LIC809C... Smoke and carbon monoxide detectors, sprinklers, and fire alarm were tested during the facilities recent fire inspection in 06/2025. Fire extinguishers were observed fully charged and were last inspected 02/2025. Emergency Disaster Plan was reviewed and updated 07/2025. Facility conducts quarterly disaster drills with the most recent drill conducted 08/2025. Facility is quipped with an emergency lighting system and has a supply of flash lights. Facility's first aid cart was inspected and is stocked with the required items per regulation. At approximately 12:45, LPA conducted file review of five (5) resident files. Five (5) of Five (5) resident files reviewed contained all the required documentation. Administrator states that the residents, medical records department, and the Ambulatory Care Clinic (ACC) coordinate medical and dental appointments as well as transportation to and from appointments when residents have the need. LPA will return at a later date to conduct staff file review and medication and medication records review. Facility does not maintain or manage P&I cash resources for residents. No deficiencies cited during today's inspection. Exit interview conducted with Administrator whose signature on form confirms receipt of documents.the state’s words, verbatim · CDSS document, Aug 22, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) J. Macias arrived unannounced to conduct an Annual Required Inspection of the Veterans Home of California, Truman Hall and met with Administrator, Theresa Jones. LPA initiated a tour of the facility around 12:30pm and made the following observations: Facility was at a comfortable temperature and passageways were free from obstructions. Resident rooms were furnished per regulation. The facility had sufficient lighting in common areas, hallways, and bathrooms for use by all. Water temperature in sinks accessible to residents in care measured at 107.2, 107, 106.5 degrees F which are within allowable range of 105 to 120 degrees F. Extra hygiene products and linens were available. Laundry room accessible to residents was clean and in good repair. Medications are stored in a medication room and inaccessible to residents in care. Cleaning supplies are stored in locked janitor closets. Facility has at least two days of perishable and one week of non-perishable foods that appeared to be of quality and was stored per regulation. Fire extinguishers were last serviced January 4, 2024. Carbon Monoxide detectors were tested and operational. Facility has a fire alarm system that is maintained by an outside vendor and was last inspected on June 26, 2024. Most recent fire/disaster drill was conducted on June 28, 2024. At approximately 1:30pm, LPA reviewed five staff files and five resident files, which were all found to be well organized, thorough, and contained the required documentation. Staff have required First Aid and CPR certification. Training records were reviewed. Medications and medication records were reviewed and found no deficiencies. Required postings were observed. Administrator Certificate for Administrator, Theresa Jones 6063677740 expires 8/22/2024. Administrator to submit updates of the following documents by 8/23/2024: LIC 500 Personnel Summary, LIC308 Designation of Facility Responsibility Copy of Liability Insurance, LIC 610 Emergency Disaster Plan (If changes) Infection Control Plan (If changes) No deficiencies cited during this inspection and no citations issued. Exit interview conducted with Administrator, Theresa Jones.the state’s words, verbatim · CDSS document, Jul 23, 2024

Type of visit: Case Management - Incident

At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct a case management visit in regards to an SOC341, Report of Suspected Dependent Adult/Elder Abuse, submitted to CCL on 02/12/2024. LPA met with Administrator Theresa Jones and reviewed records. The purpose of the SOC341 was to report a possible financial abuse situation with a resident. Resident has been giving money to people they meet on the internet. Napa County Adult Protective Services has investigated the situation. LPA reviewed residents physician report and care plan. Resident has capacity and is able to make their own decisions and is able to leave the grounds freely. Resident makes their own financial decisions. Facility will continue to meet with resident to discuss better uses for their money and other ways to meet people. LPA received copies of documents. No citations issued during today's visit.the state’s words, verbatim · CDSS document, Feb 13, 2024