This licence is listed as closed. The state lists it as “Closed, Change of Ownership”, September 27, 2026.

Illustration — no photo of this home on file yet

The Hills of Stillman

Mid-size home·18 while this license was open·Redlands, California

Closed in state recordLicence #365530236
  • Care approvals on fileDementia · Hospice · BedriddenState licensing record · September 27, 2026
  • Home size18 while this license was openMid-size care home · the state license record
  • Room at the last state visit9 of 18 beds occupiedApril 23, 2026 · not a current opening

The Hills of Stillman in Redlands held a license for a mid-size care home — a residential care facility for the elderly (RCFE). The license covered 18 residents, first issued in 2024. The state lists this licence as “Closed, Change of Ownership.”

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about The Hills of Stillman

Is The Hills of Stillman licensed?

The state lists this license as “Closed, Change of Ownership,” per CDSS records as of September 27, 2026.

How many residents is The Hills of Stillman licensed for?

18 residents while this license was open — a mid-size home, per CDSS records as of September 27, 2026.

Has The Hills of Stillman been cited?

3 Type A and 1 Type B citations since 2024, per CDSS records as of September 27, 2026. Those records count 13 state visits over the same years.

Is The Hills of Stillman still open?

This license is listed as closed, per CDSS records as of September 27, 2026.

What does The Hills of Stillman cost?

This license is listed as closed, per CDSS records as of September 27, 2026.

Among 6 other homes of a similar licensed size in Redlands that publish a starting rate, the middle half runs $4,000 to $6,000 a month, and the middle figure is $5,050 (n = 6 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does The Hills of Stillman take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license was held by The Hills of Stillman, Inc., per CDSS records as of September 27, 2026.

Is there a hospital nearby?

Redlands Community Hospital is 2.7 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can The Hills of Stillman keep a resident on hospice?

Hospice care is on this closed license’s record, per CDSS records as of September 27, 2026.

The Hills of Stillman license and inspection record

  • Name on the license: “HILLS OF STILLMAN, THE”, per the CDSS roster as of May 25, 2025.
  • License #365530236. The state lists this license as “Closed, Change of Ownership,” per CDSS records as of September 27, 2026.
  • This license covered 18 residents — a mid-size home, per CDSS records as of September 27, 2026.
  • This license was held by The Hills of Stillman, Inc., per CDSS records as of September 27, 2026.
  • First licensed in 2024, per CDSS records as of September 27, 2026.
  • 13 state inspection visits since 2024, per CDSS records as of September 27, 2026.
  • 3 Type A and 1 Type B citations on file since 2024, per CDSS records as of September 27, 2026. The same records count 13 state visits in that period.
  • 3 complaints and 5 substantiated allegations on file since 2024, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is June 9, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryNot on file · ask the home
  • Dementia / memory careApproved by the state
  • Hospice careApproved by the state
  • BedriddenApproved by the state

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. 18 BEDRIDDEN. HOSPICE WAIVER GRANTED FOR (18).

945 - ADULTS / ELDERLY · 983 - RCFE / DEMENTIA

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 27, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

Covelight estimate

$4,800a month to start

Likely $3,800–$6,350

From 11 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$4,800a month

Likely $3,800–$6,500

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$4,800likely $3,800–$6,350

    Covelight’s estimate starts from the rates 11 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,800–$6,500
$4,800
First monthWith a one-time move-in fee · likely $4,550–$9,450
$6,800
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 11 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

11 homes like this within 5 miles publish starting rates mostly between $3,800–$6,150.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 11 nearby homes behind this estimate
  • Pacific PinesRedlands · 0.5 mi · Mid-size home
    $5,800Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Casa BienRedlands · 0.9 mi · Small home
    $4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Adora CareRedlands · 1.0 mi · Small home
    $6,500Listed on Seniorly · assisted living private room · seen September 9, 2026
  • Aspen Grove Home CareRedlands · 1.3 mi · Small home
    $4,300Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Blessed Garden HomeRedlands · 1.6 mi · Small home
    $3,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Ancheta's PlaceMentone · 2.1 mi · Small home
    $4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Canyon View Pacific HomeRedlands · 2.3 mi · Mid-size home
    $6,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Divine Home CareLoma Linda · 4.1 mi · Small home
    $4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Highland Senior Home CareHighland · 4.4 mi · Small home
    $3,800Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Kwik Elderly EstateLoma Linda · 4.5 mi · Small home
    $4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Sarah Jane Guest HomeLoma Linda · 4.7 mi · Small home
    $3,800Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026

Where it is

  • 940 Stillman Avenue, Redlands, CA 92374Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2024, the state has filed 13 documents for this home, and its records count 13 visits since 2024. The most recent is a facility evaluation report, dated June 9, 2026.

On file since
2024
State visits
13
Most recent visit
June 9, 2026
Occupied · April 23, 2026 visit
9 of 18 bedsa count on that day, not an opening

We hold 3 complaint reports the state published for this home, dated January 22, 2026 to April 28, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (3). 3 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 3 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations3typical 0
  • Type B citations1typical 1
  • Substantiated allegations5typical 2
  • Total complaints3typical 6

“Typical” is the statewide median across the 1,354 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2024.

Year by year
YearVisitsDocumentsSubstantiated2026810320252202024110

The last 36 months — 13 of 13 documents

20268 state visits · 10 documents
Jun 9, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Legal/Non-compliance

On 06/09/2026 at 8:50 AM, Licensing Program Analyst (LPA) Eldin Serrano arrived at the facility, unannounced to conduct a Case Management visit. LPA identified himself and met Administrator Regina Chavez and gained access to the facility. LPA informed Administrator Chavez that this visit is being conducted to follow up on the facility's compliance with Health & Safety Code Section 1569.38. Health & Safety Code 1569.38 requires the licensee to post a written notice and the accusation notice received must be posted in a conspicuous location in the facility and shall remain posted until the deficiencies that gave rise to the accusation notice are resolved. During the tour of the facility on 06/09/2026, LPA observed that the accusation and written notice that the facility received was not posted, as required by law, at the front office window near the main entrance of the facility and inside the facility near the Activity Area, Medication Room and Dining Room. LPA did a health and safety check. LPA observed two (2) day(s) supply of perishable food and seven (7) day(s) supply of non-perishables food and snacks. LPA observed 10 residents and 3 staff and the administrator. Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. During today's visit, LPA observed and/or administrator Regina Chavez verbally confirmed that: 1.) The accusation notice was not posted at the facility, and the written notice to residents and/or responsible party if any and long term care ombudsman (LTCO) were not sent as required by law since 05/08/2026. 2.) Written notice in at least 14-point type was not posted in a conspicuous location in the facility since 05/08/2026. Administrator was informed that a deficiency will be issued today. An exit interview was conducted where this report, LIC809, LIC809D and Appeal Rights were discussed, and copies were provided to Administrator Regina Chavez.the state’s words, verbatim · CDSS document, Jun 9, 2026

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.38(f) · Plan of correction due date: Jun 10, 2026

Health and Safety Code (HSC) 1569.38 Posting of licensing reports; disclosure ... (f)The notice required to be posted pursuant to subdivision (e) shall remain posted until the deficiencies that gave rise to the notice are resolved. This requirement was not met as evidenced by: Based on observation, interview and record review, the Licensee did not comply with the section cited above by not ensuring that the written notice and the accusation notice received were posted in a conspicuous location in the facility and shall remain posted until the deficiencies that gave rise to the accusations notice are resolved which poses potential health, safety, and personal rights risks to resident in care.the state’s words, verbatim · CDSS document, Jun 9, 2026

Plan of correction: Licensee will post the accusation notice in the conspicuous location and will send a written notice and provide proof regarding the accusation to the resident, residents responsible party if any and long term care ombudsman (LTCO) on plan of correction (POC) due date.

Apr 28, 2026Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provide resident's authorized representative with invoices

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPA met with Administrator Regina Chavez, and discussed the purpose of the visit. LPA’s investigation revealed that R1 was removed from The Hills of Stillman on 03/06/26 and admitted to the hospital due to a heart attack, where R1 passed on 03/22/26. Residents authroized representative have requested invoices from facility staff with no response. Based on the evidence and interviews gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where this report LIC 9099 and LIC 9099D and Appeal Rights were discussed, and a copy was provided to Administrator . Substantiatedthe state’s words, verbatim · CDSS document, Apr 28, 2026 · control 56-AS-20260423082736

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87506(c)(1) · Plan of correction due date: Apr 29, 2026

87506(c)(1)Resident Records. (c) All information and records..The licensee and all employees shall reveal or make available confidential information only upon the resident's written consent or that of his designated representative..This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above by not providing R1's representative records, which poses/posed a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Apr 28, 2026

Plan of correction: Administrator provided proof of invoice being received at the time of visit. Administrator will be contacting R1's representative that the invoice has been received and will be providing the invoice to the required third party provider

Apr 23, 2026Complaint investigation reportSubstantiated

Allegation investigated: Staff did not issue a refund for resident

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPA met with Administrator Regina Chavez, and discussed the purpose of the visit. LPA’s investigation revealed that R1 moved into The Hills of Stillman on 12/22/25. R1’s responsible party paid the admission fee covering 12/22/25 through 12/31/25, as well as the full month of January 2026. R1 passed away on 01/09/26, and R1’s responsible parties retrieved R1’s belongings the same day. For several months, R1’s responsible party has attempted to contact the Licensee regarding a prorated refund for the period of 01/09/26 through 01/31/26, but has not received a response. Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where this report LIC 9099 and LIC 9099D and Appeal Rights were discussed, and a copy was provided to Administrator . Substantiatedthe state’s words, verbatim · CDSS document, Apr 23, 2026 · control 56-AS-20260420150228

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87507(5)(A) · Plan of correction due date: May 22, 2026

87507 Admission Agreements (5) Refund conditions(A) Facility policy concerning refunds, including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident’s death, pursuant to Health and Safety Code section 1569.652. This requirement is not met as evidenced by: Based on interviews and record review the licensee did not comply with the section cited above by not issuing a refund to R1's family after their death which poses a potential health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Apr 23, 2026

Plan of correction: Licensee will contact R1's family and issue a prorated refund amount estimating $5420 and provide proof of payment to LPA by POC due date (5/22/26)

Apr 23, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 3/18/2026, Licensing Program Analyst (LPA) Sarina Ramirez made an unannounced visit to the facility to conduct a health and safety check. LPA met with Administrator, Regina Chavez, and explained the purpose of the visit. During today's health and safety check. LPA conducted an overall status of the facility. At the time of the visit there were three (3) staff present. The facility was observed to have operable utilities (gas, water, electricity). The facility was observed to have a 2-day supply of perishable and a 7-day supply of nonperishable food items. The facility was a comfortable temperature. Records review the facility does not have an active liability insurance, deficiency issued. Deficiencies were cited during LPA's visit. An exit interview was conducted, and a copy of this report was provided to Administrator, Regina Chavezthe state’s words, verbatim · CDSS document, Apr 23, 2026

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.605 · Plan of correction due date: May 7, 2026

1569.605 Liability insurance;coverage requirements...On ($1,000,000) per occurrence and three million dollars ($3,000,000)in the total annual aggregate caused by the negligent act or omissions to act of, or neglect by,the licensee or its employees.This requirement is not met as evidenced by: Based on observation the licensee did not comply with the section cited above by not having an active liability insurance during health and safety visit on 4/23/26 which poses an immediate health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Apr 23, 2026

Plan of correction: Licensee is to purchase and maintain liability insurance for the facility and provide proof to LPA by POC due date 5/7/26

Apr 16, 2026Facility evaluation reportReport on file

Type of visit: Office

The Department held an office meeting today 4/16/2026 to discuss the current facility operations. In attendance were Regional Manager (RM) Leslie Mendiveles, Licensing Program Manager (LPM) Karen Clemons, Licensing Program Analyst (LPA) Sarina Ramirez, and Licensee representatives Allen Medina, Keak Vongphakdy, and Maricel Nepomuceno. On or around April 1, 2026, the Department received notification of a submission of license application for Change of Ownership (CHOW). The Department received the application on or around April 8, 2026. In response to pending CHOW, the Department informed the current licensees of their responsibilities until CHOW is approved, which includes but is not limited to the following; · As current license, The Hills of Stillman, Inc has authority and responsibility for the operation of The Hills of Stillman. · As licensee, The Hills of Stillman, Inc shall at all times, ensure that facility is operating the facility in compliance with Title 22 Regulations and Health and Safety Code. · As licensee, The Hills of Stillman, Inc. shall ensure compliance with state, federal, and local laws, such as building and labor requirements. All licensee representatives acknowledged understanding of their requirements. Licensee also agrees to notify the Department if change in facility operations and/or oversight occurs. At the end of the meeting, Licensee representatives agreed to provide the following to the regional office by 4/20/2026: 1) Written plan to the Department detailing how financial obligations will be met, including payment of all outstanding utility bills, staff wages, and detailing how staffing will be increased or adjusted to meet the needs of all residents in care. An exit interview was conducted with the facility representatives, and a copy was provided at the conclusion of the meeting.the state’s words, verbatim · CDSS document, Apr 16, 2026
Mar 18, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 3/18/2026, Licensing Program Analyst (LPA) Sarina Ramirez made an unannounced visit to the facility to conduct a health and safety check. LPA met with Administrator, Regina Chavez, and explained the purpose of the visit. During today's health and safety check. LPA conducted an overall status of the facility. At the time of the visit there were four (4) staff present. The facility was observed to have operable utilities (gas, water, electricity). The facility was observed to have a 2-day supply of perishable and a 7-day supply of nonperishable food items. The facility was a comfortable temperature. No deficiencies were cited during LPA's visit. An exit interview was conducted, and a copy of this report was provided to Administrator, Regina Chavezthe state’s words, verbatim · CDSS document, Mar 18, 2026
Feb 25, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Health Checks

Licensing Program Analyst (LPA) Sarina Ramirez made an unannounced visit to conduct a Health and Safety check of the residents in care at the facility. LPA Ramirez met with Administrator Regina Chavez and explained the purpose for the visit. LPA conducted interviews and toured the facility inside and out. The condition of the facility was clean and in good repair. LPA observed a Walmart grocery order being delivered, there was a two (2) day supply of perishable food items and seven (7) day supply of nonperishable food items. However, LPA is requesting that an additional grocery order be placed by the end of the week, and provide proof to LPA. Utilities were all functioning. The facility room temperature was measured at 69 degrees Fahrenheit. The hot water in two of the facility restrooms measured at 106.5 and 107 degrees Fahrenheit. LPA observed six (6) residents sleeping in the living room, one (1) watching television in the second living room, and one (1) sleeping in their bedroom. LPA observed four (4) staff: two (2) caregivers, one (1) med tech, and one (1) cook. Interviews indicate that on February 16, 2026, the facility experienced a power outage lasting a couple hours. The facility’s generator activated and provided temporary power. During this time, the Licensee remained in communication with the local power company until service was restored later that same day. LPA obtained copies of pertinent documents and observed proof of liability insurance. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Regina Chavezthe state’s words, verbatim · CDSS document, Feb 25, 2026
Jan 27, 2026Facility evaluation reportReport on file

Type of visit: Office

The Department held an informal office meeting today 1/27/26 to discuss the current facility operations. In attendance was Regional Manager (RM) Leslie Mendiveles, Licensing Program Manager (LPM) Karen Clemons, Licensing Program Analyst (LPA) Sarina Ramirez, Licensing Program Analyst (LPA) Lavette Farlow and Licensee representatives Allen Medina and Keak Vongphakdy. Recently, the Department received notification of financial issues related to the facility. 1/27/26, the following issues were discussed: -Late rental payments notifications -Notices of utilities shut-offs -Staff late payments of wages -Maintaining facility License Licensee reported that above issues have been resolved. RM Mendiveles informed them of their continued responsibility to maintain oversight of facility operations to ensure compliance at all times. Copy of Title 22, Section 87205 Accountability of Licensee Governing Body was provided to representatives. At the end of the meeting, Licensee representatives agreed to provide the following to the regional office by 1/29/2026: written plan to the Department detailing how financial obligations will be met, including payment of all outstanding utility bills, staff wages, and detailing how staffing will be increased or adjusted to meet the needs of all residents in care. An exit interview was conducted with the facility representatives and a copy was provided at the conclusion of the meeting.the state’s words, verbatim · CDSS document, Jan 27, 2026
Jan 22, 2026Complaint investigation reportSubstantiated

Allegation investigated: Facility is in financial distress. Facility is not providing adequate supervision to residents in care. Facility does not have enough food for residents in care.

Licensing Program Analysts (LPAs) Sarina Ramirez, and Eldin Serrano conducted an unannounced visit to the facility to deliver findings on the listed complaint allegations. LPAs met withMed Tech Dayana Sanchez and explained the purpose of the visit. The investigation consisted of interviews with the licensee, facility staff, residents, and outside parties. LPAs toured the facility. Allegation #1, On 1/16/26, Licensing Program Analyst (LPA) conducted an investigation regarding the allegation that the facility is in financial distress. During an interview with the licensee, the licensee informed LPA that the facility is experiencing financial difficulties and is currently seeking assistance through obtaining a loan or selling the facility. The licensee further stated that due to these financial challenges, staff salaries have been paid late. LPA obtained documentation confirming that the licensee is behind on paying the facilities monthly rent to the landlord consistently each month since March 2025. LPA received and reviewed utility bills and observed shut off notices for December 2025 which pose an immediate health and safety risk to residents in care. Substantiated Allegation #2, Based on interviews with the administrator, facility staff, and residents, the licensee is not providing adequate supervision to residents in care. Based on interviews with four (4) staff, The facility currently has three staff members providing care and supervision to fourteen (14) residents, some of whom have diagnoses requiring additional care and supervision. LPA interviewed three (3) residents, all whom believe the facility provides adequate supervision, however based on LPA's observation, the residents are unaware of the facilities staff shortage. Allegation #3, LPA toured the facility’s kitchen and food supply. Based on observation and interviews, the licensee failed to maintain sufficient food supplies for residents in care. LPA observed that the facility did not have enough food for one week or fresh perishable foods for two days as required. LPA interviewed four (4) staff, all whom state lately the facility has not had enough food supply for residents. An interview with the facility cook, it was noted the menu can not be followed due to not have all the ingredients for the meals. LPA interviewed three (3) residents, all whom believe the facility has enough food for the residents, however one (1) resident recalls a time they had cereal and macaroni rice twice in one day. Based on LPA's interviews and observation it appears the residents are unaware of the food shortage in the facility Based on the interviews, observation, and the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the allegation(s) are valid because the preponderance of the evidence standard has been met. An exit interview was conducted where this report LIC 9099, LIC9099 C and LIC 9099D and Appeal Rights were discussed, and a copy was provided to Med Tech Dayana Sanchez.the state’s words, verbatim · CDSS document, Jan 22, 2026 · control 56-AS-20260112130714

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1(a)(2) · Plan of correction due date: Jan 23, 2026

87468.1(a)(2) Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidence by: Based on observation, interviews, and record review, the licensee did not ensure residents’ right to live in a safe and comfortable environment. The facility is in financial distress, evidenced by late payment of staff wages, overdue rent, and utility shut off notices. This poses an immediate health and safety risk to residents in carethe state’s words, verbatim · CDSS document, Jan 22, 2026

Plan of correction: Licensee shall submit a written plan to the Department by 1/23/26 detailing how financial obligations will be met, including payment of all outstanding utility bills and staff wages. Licensee shall provide proof of payment and evidence of sufficient funds to maintain ongoing operations and ensure residents’ rights are upheld.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87411(a) · Plan of correction due date: Jan 23, 2026

87411(a) Personnel Requirements Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed… This requirement is not met as evidence by: Based on interviews with the administrator and facility staff, the licensee failed to provide adequate staffing to residents in care. The facility currently has three staff members providing care and supervision to fourteen (14) residents, some of whom have diagnoses requiring additional care and supervision. This poses a immediate health and safety risk to residents in carethe state’s words, verbatim · CDSS document, Jan 22, 2026

Plan of correction: The Licensee shall submit a written plan to the Department by 1/23/26 detailing how staffing will be increased or adjusted to meet the needs of all residents in care. Licensee shall provide proof of additional staff hired or scheduling changes to ensure adequate supervision.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87555 · Plan of correction due date: Jan 23, 2026

87555 General Food Service Requirements: The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthy manner. This requirement is not met as evidence by: Based on observation, interviews, and record review, the licensee did not ensure the facility had a stocked refrigerator or pantry for a sufficient amount of food suplies, nor does the facility have a seven (7) day nonperishable and two (2) day perishable food supply. This poses an immediate health and safety risk to residents in carethe state’s words, verbatim · CDSS document, Jan 22, 2026

Plan of correction: Licensee shall immediately purchase and maintain sufficient food supplies to meet regulatory requirements. Licensee shall submit proof of food purchase (receipts) and photographs of stocked pantry and refrigerator to the Department by 1/23/26. Licensee shall also implement a system to ensure ongoing compliance with food storage requirements.

Jan 22, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analysts (LPAs) Sarina Ramirez and Eldin Serrano conducted an unannounced visit to the facility to conduct a Health and Safety check regarding complaint control number 56-AS-2026011213071. LPAs met with Med Tech Dayana Sanchez, and discussed the purpose of the visit. During the course of a complaint investigation conducted on 01/16/2026, Department staff learned that the facility is experiencing financial difficulties. LPA Ramirez conducted interviews with staff and outside parties, which revealed that the facility received shut off notices from utility companies to terminate the gas and water services due to nonpayment. It was also reported that the Licensees have consistently submitted late rent payments each month since March of 2025. The licensees did not notify the Department, the State Long-Term Care Ombudsman, residents, or their legal representatives as required by law. This poses an immediate health and safety risk to residents in care. Failure to provide timely notification of financial distress and potential impact on resident health and safety is a violation of Health and Safety Code 1569.686(a)(4)(5) and Title 22, Division 6 of the California Code of Regulations. Deficiencies cited under Health and safety code. The licensee was informed that a office meeting will be held regarding the status of the facility and license. An exit interview was conducted, during which Licensing reports were discussed. Copies of the reports, including Appeal Rights, were provided to Med Tech Dayana Sanchezthe state’s words, verbatim · CDSS document, Jan 22, 2026

From the deficiency page — Deficiency type: Type A · Section cited: CCR 1569.686(a-c) · Plan of correction due date: Jan 23, 2026

1569.686 (a-c) Licensee notification of specific events...(a)A licensee shall notify the department, the State Long-Term Care Ombudsman, all residents..in writing, within two business days..(b)upon receipt of the notice required pursuant...the department shall intitate a compliance plan...c) A licensee who fails to comply with this section may be liable for civil penalties in an amount not to exceed one hundred dollars ($100) for each day of the failure to provide notification required in this section. The total civil penalty shall not exceed two thousand dollars ($2,000)...Suspension or revocation proceedings pursuant to this subdivision shall be conducted in compliance with Section 1569.51. This requirement is not met as evidence by: Based on observation, interviews, and record review, the licensee did not notify the department or appropriate parties of the facilities financial difficulties This poses a potential health and safety risk to residents in carethe state’s words, verbatim · CDSS document, Jan 22, 2026

Plan of correction: The licensee agreed to Immediately notify the Department, residents, responsible parties, and the local Ombudsman program of the facility’s financial status and any potential impact on care by 01/23/2026. Submit a written plan to the Department detailing how financial obligations will be met to ensure continued operation and resident safety. Provide proof of payment for rent, utilities, and staff wages, submit a plan to ensure timely reporting of financial distress in the future by 01/23/2026.

20252 state visits · 2 documents
Oct 21, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Beena Singh made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection LPA met with a staff and was granted entry to the facility. Facility administrator-Regina Chavez was been informed and arrived during this visit. At the time of the visit there was five (5) staff present, and twelve (12) residents present. The facility is a nine (9) bedrooms and four (4) bathrooms, with a kitchen/dining area, living room, and no garage. The facility is a Residential Care Facility for Elderly (RCFE) Licensed capacity is (18) current census (12) for total of eighteen(18) bedridden residents. LPA was accompanied by Facility Administrator Regina Chavez, to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. There are no bodies of water. The facility is maintained at a comfortable temperature of 75 degrees Fahrenheit (F). LPA Singh inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. LPA measured and observed the water temperatures in the bathrooms to be at 117 degrees F The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to clients in care. There was a designated storage space for resident/staff files. Medications are kept inside medicine closet inaccessible to residents. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. The facility had a sufficient amount of nonperishable and perishable food items. The food was kept in a safe and healthful manner. The facility menu was available for review. The freezer was 0 degrees F. The refrigerator was 40 degrees F. Dishes, glasses, and utensils were in good condition. Sharps and knives were locked and inaccessible to the residents in care. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department Record Review: LPA reviewed five (5) client files for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed five (5) staff files for First Aid/CPR certification, criminal record clearance, training, and health screenings. Medications were audited at random and appeared to be dispensed appropriately by staff members. The facility had a designated area for staff and resident records. Emergency disaster plans, personal rights, and complaint posters were posted in a common area. The facility was equipped with a complete first aid kit and manual. There is adequate seating in the common areas. Facility had a description of activities chart and menu chart on the wall for the residents. Night lights were maintained in the hallways. Fire drill and Disaster/earthquake preparedness drill conducted on 08/28/2025. Liability Insurance valid through 10/30/2024 to 10/30/2025. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted where this report LIC809, LIC809C were discussed and provided to the applicant Regina Chavez.the state’s words, verbatim · CDSS document, Oct 21, 2025
Jan 16, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to initiate a complaint investigation for complaint control number 56-AS-20250114121308. LPA met with Administrator Regina Chavez, and explained the purpose of the visit. R#1 no longer resides at the facility. An exit interview was conducted where this report was discussed, and a copy was provided to Administrator Regina Chavez at the conclusion of the visit.the state’s words, verbatim · CDSS document, Jan 16, 2025
20241 state visit · 1 document
Oct 2, 2024Facility evaluation reportReport on file

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Sarina Ramirez conducted an announced visit to the facility for the purpose of a Change of Ownership evaluation. LPA met with Administrator Regina Chavez. An initial application for change of ownership to operate a Residential Care for the Elderly facility (RCFE) was submitted to the Centralized Applications Bureau (CAB) on 04/02/2024 for a total capacity of eighteen (18) bedridden residents. Fire clearance was granted on 08/05/2024. LPA observed the following: There are nine (9) bedrooms and four (4) bathrooms. There are no bodies of water. The physical plant, in general, was in good repair. Buildings and grounds are free from hazards. Indoor and outdoor passageways were free of obstruction. There is a charged fire extinguisher, operating smoke alarms, and carbon monoxide detectors. There is a locked area for medications, cleaning supplies, and sharps. LPA observed a working telephone and basic laundry equipment. Resident bedrooms had the required bedding and furniture. Bedrooms had sufficient lighting. LPA measured the hot water temperature in the resident bathrooms, and it ranged from 104 to 108 degrees F. The facility had a sufficient amount of linen and hygiene items for the residents. The facility had a sufficient amount of nonperishable and perishable food items. The food was kept in a safe and healthful manner. The facility menu was available for review. The freezer was 0 degrees F. The refrigerator was 40 degrees F. Dishes, glasses, and utensils were in good condition. The facility had a designated area for staff and resident records. Emergency disaster plans, personal rights, and complaint posters were posted in a common area. The facility was equipped with a complete first aid kit and manual. There is adequate seating in the common areas. Facility had a supply of activities for the residents. Night lights were maintained in the hallways. Pre-licensing inspection is complete, and no corrections are needed to be made. Facility appears to be ready for licensure. An exit interview was conducted where this report was discussed and provided to the applicant Regina Chavez.the state’s words, verbatim · CDSS document, Oct 2, 2024
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

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