Segovia of Palm Desert

Type of visit: Annual/Random

On 9/9/2026 Licensing Program Analyst (LPA), Toni Nwala made an unannounced visit to the facility for the purpose of conducting a required annual inspection. The LPA was greeted and allowed to enter the facility to conduct the inspection. On today’s visit the LPA met with administrator, Salvador Jimenez and Carmen Magdaleno LVN and they were notified of the purpose for the visit. This facility is 2 story building with 121 apartment units including 4 casitas. This facility currently has 146 residents including 3 hospice and 1 bedridden. This facility has maintenance staffs who are in charge of regular cleaning and maintenance. LPA reviewed the facility's infection control plan and found all required infection control measures. LPA observed 2 full service restaurants, movie theater, game room, art room, gym and several lounges. Physical plant, floors, windows, and doors were observed to be clean and in good repair. Fixtures and furniture were in good repair and were present. The outdoor area was observed to have lots of shaded area for clients and was free of hazards. This facility has fenced/gated swimming pool, several gazebos and putting green. Cleaning chemicals are all handled by the maintenance staffs. LPA was informed that management, maintenance staff and residents are in constant communication for any maintenance issues. All units are apartments for independent living with kitchen, bathroom and bedrooms. Residents can either dine at the restaurants or receive food services from the facility. Adequate staff are present for the supervision of clients during the visit. LPA also reviewed the staff schedule showing adequate staff coverage. Facility sketch, exit routes, personal rights, complaint information and emergency phone numbers were found posted in the facility. The listed administrator possesses a current administrator's certificate. LPA reviewed five (5) staff files and training logs. All staffs have criminal clearance and updated training along with CPR/First Aid Certification. Five (5) client files were reviewed and possessed all required paperwork. Medications are stored in a locked cabinet inside a med room with locked door on the first floor. Computerized medication log is maintained. Medications logs were reviewed and they appear to have been dispensed accurately. LPA reviewed the facility's emergency and disaster plan. LPA reviewed documentation showing the facility performs monthly fire and earthquake drills, which met the department requirements. LPA observed all facility exits were clear from obstructions. Smoke and carbon monoxide alarms were tested and observed to be in working condition. Fire extinguishers are all inspected on monthly basis and tags show the same. No deficiencies were cited per Title 22, Division 6 of the California Code of Regulations at this time. An exit interview was conducted where a copy of this report was provided to administrator, Salvador Jimenez..the state’s words, verbatim · CDSS document, Sep 9, 2026

Allegation investigated: Staff are not ensuring resident is assisted with phone calls to family members Staff are blocking family members calls to resident

Licensing Program Analyst (LPA), Armando Perez and Seo Jeon, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegations. LPA Perez met with Executive Director Salvador Jimenez, where LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff, witnesses and record reviews. On December 19, 2025, Community Care Licensing Division (CCLD), received a complaint alleging facility staff are not ensuring resident is assisted with phone calls to family members and staff are blocking family members calls to resident. Regarding the allegation that facility staff were not ensuring the resident received assistance with phone calls to family members, it was reported that staff failed to protect the resident’s right to communicate with family. Continued on LIC 9099-C. Unfounded Interview with Executive Director Salvador Jimenez (ED) reported staff do not manage or interfere with residents’ personal cellular phones unless residents request assistance. Interview with 3 of 3 staff corroborated ED statement reporting that residents can request assistance with their cell phone such as making phone calls or Wi-Fi connectivity issues. Information obtained from an interview with R1 stated they have requested staff assistance with their cell phone and reported receiving assistance. It was stated that R1 did not have any concerns with staff not assisting residents when making calls. Interview with additional residents corroborated receiving staff assistance with telephone calls when requested. Interview with Additional Witness 1 (AW1) stated that Resident 1 (R1) routinely required staff assistance to operate their personal cell phone. A review of facility records, including an incident search covering the past two years, found no documented incidents related to the allegation. Regarding the allegation staff are blocking family members’ calls to resident, it was alleged that staff was blocking their phone contact on R1’s cell phone. Information obtained from AW1 emphasized that they were never prevented from contacting the facility directly and that the issue pertained solely to R1’s personal cell phone. AW1 further speculated that the number was blocked by a family member rather than by facility staff. Interview with ED stated they had not instructed staff to block any numbers on residents’ cell phones. ED also stated that they are not aware of any incidents involving the prevention of phone calls from family members to residents. Interview with 3 of 3 staff corroborated ED statements confirming they had not been directed to restrict phone calls to residents in care. Interview with R1 reported staff do not have access to their personal cell phone and did not block any family member from calling their personal cell phone. Interview with additional residents indicated that they had not encountered nor been made aware of any family members being blocked from contacting residents at the facility. A review of facility records, including an incident search covering the past two years, found no documented incidents related to the allegation. Based on interviews, research, and record review, the allegations that facility staff are not ensuring resident is assisted with phone calls to family members and staff are blocking family members calls to resident is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed. An exit interview was conducted. A copy of this report was provided to Executive Director Salvador Jimenez.the state’s words, verbatim · CDSS document, Jan 15, 2026 · control 18-AS-20251216123256

Type of visit: Case Management - Other

Licensing Program Analysts (LPA) Seo Jeon and Ferrer Sabarias made an unannounced visit to the facility to conduct a Case Management visit regarding an incident that took place on 7-14-2024. LPA spoke with Alishia Perez, Assistant Executive Director and obtained the information. LPA found no health and safety issues at this time. There are no deficiencies being cited, per California Health & Safety Code and Code of Regulations, Title 22. An exit interview was conducted, a copy of this report was provided to the Assistant Executive Director, Alishia Perez.the state’s words, verbatim · CDSS document, Oct 18, 2024

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA), Seo Jeon, made an unannounced visit to the facility for the purpose of conducting a required annual inspection. The LPA was greeted and allowed to enter the facility to conduct the inspection. On today’s visit the LPA met with administrator, Salvador Jimenez and assistant executive director, Alishia Perez and they were notified of the purpose for the visit. This facility is 2 story building with 121 apartment units including 4 casitas. This facility currently has 138 residents including 3 hospice and 1 bedridden. This facility has maintenance staffs who are in charge of regular cleaning and maintenance. LPA reviewed the facility's infection control plan and found all required infection control measures. LPA observed 2 full service restaurants, movie theater, game room, art room, gym and several lounges. Physical plant, floors, windows, and doors were observed to be clean and in good repair. Fixtures and furniture were in good repair and were present. The outdoor area was observed to have lots of shaded area for clients and was free of hazards. This facility has fenced/gated swimming pool, several gazebos and putting green. Cleaning chemicals are all handled by the maintenance staffs. LPA was informed that management, maintenance staff and residents are in constant communication for any maintenance issues. The hot water temperature was recorded from 108.8 and 109.9 in one of the client bathrooms and lounge room on 2nd floor. All units are apartments for independent living with kitchen, bathroom and bedrooms. Residents can either dine at the restaurants or receive food services from the facility. Adequate staff are present for the supervision of clients during the visit. LPA also reviewed the staff schedule showing adequate staff coverage. Facility sketch, exit routes, personal rights, complaint information and emergency phone numbers were found posted in the facility. The listed administrator possesses a current administrator's certificate. LPA reviewed eight(8) staff files and training logs. All staffs have criminal clearance and updated training along with CPR/First Aid Certification. Nine(9) client files were reviewed and possessed all required paperwork. Medications are stored in a locked cabinet inside a med room with locked door on the first floor. Computerized medication log is maintained. Medications logs were reviewed and they appear to have been dispensed accurately. LPA reviewed the facility's emergency and disaster plan. LPA reviewed documentation showing the facility performs monthly fire and earthquake drills, which met the department requirements. LPA observed all facility exits were clear from obstructions. Smoke and carbon monoxide alarms were tested and observed to be in working condition. Fire extinguishers are all inspected on monthly basis and tags show the same. No deficiencies were cited per Title 22, Division 6 of the California Code of Regulations at this time. An exit interview was conducted where a copy of this report was provided to administrator, Salvador Jimenez. LPA left the facility at 12:20pm and returned at 1:20pm.the state’s words, verbatim · CDSS document, Jul 30, 2024