Platinum Living

Allegation investigated: Staff do not ensure that resident's commode is maintained in a sanitary condition. Staff do not ensure that resident is provided food according to their special diet.

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit on 06/13/2026 to deliver findings related to the above allegations. LPA was greeted by facility staff and Administrator Floriia Gavin and explained the purpose of the visit. The investigation included a review of the client roster, staff roster, R1's face sheet, Admission Agreement, Infection Control Plan and Physician's Reports. LPA conducted interviews with two staff members (S1-S2) and one resident (R2). Additionally, LPA conducted a facility walkthrough and observed R1's bedroom and the facility's food supply. Unsubstantiated Allegation: Staff do not ensure that resident's commode is maintained in a sanitary condition. It is alleged that staff did not ensure that a resident's commode was maintained in a sanitary condition. During resident interviews, the facility had three residents, including R1. At the time of the visit, R1 was not present at the facility as she was attending a dialysis appointment. R2 was interviewed and described the facility as "good." R2 stated that staff are nice and assist with changing and maintaining personal hygiene. R2 reported having no concerns regarding the food provided by the facility and stated that she is content living at the facility. R3 was not interviewed, as R3 was asleep during the visit. During staff interviews, staff reported that R1's commode is emptied, cleaned, and sanitized after each use. Staff stated that caregivers are responsible for maintaining the commode in a clean and sanitary condition and acknowledged that there may occasionally be delays in responding immediately to R1's requests when assisting other residents. Staff further reported receiving training regarding infection control practices, toileting assistance, and maintaining sanitary conditions within the facility. Staff also reported that R1 previously contacted law enforcement regarding concerns about the cleanliness of the commode. According to staff, law enforcement responded to the facility, conducted a walk through, and interviewed R1. Staff stated that the responding officer advised that there were no findings and that no further investigation was necessary. During the facility walk through, the LPA observed R1's bedroom to be clean. LPA also observed the commode in R1's room to be clean and free of urine, feces, or other unsanitary conditions at the time of the visit. During record review, LPA observed and obtained a copy of the facility's infection control procedures. Allegation: Staff do not ensure that resident is provided food according to their special diet. It is alleged that staff did not ensure that a resident was provided food in accordance with the resident's prescribed special diet. During staff interviews, staff reported that R1 does not have a physician prescribed diet but receives dietary recommendations related to her dialysis treatment. Administrator reported they communicate residents' dietary preferences and recommendations directly to caregivers and purchases resident specific food items. Staff reported that R1 is offered nutritious meal options; however, R1 does not always choose to eat the foods provided. Staff stated that alternative options are offered based on R1's preferences. Staff denied any concerns or complaints regarding R1 not receiving appropriate meals. During record review, the LPA reviewed R1's Physician's Report dated 9/26/25 and Admission Agreement. The Physician's Report did not identify any special dietary needs, dietary restrictions, or prescribed special diet for R1. During the facility walk through, LPA observed a food menu available for residents to choose from, which included well-balanced and nutritious meal options. Staff stated that, while the menu provides meal choices, accommodations are made based on residents' individual preferences and food choices. LPA also observed the facility's food supply and noted that the facility had an adequate amount of food available, including fruits and vegetables. Based on the investigation conducted which included interviews with staff and resident, as well as a review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Jun 13, 2026 · control 18-AS-20240517111738

Type of visit: Required - 1 Year

Licensing Program Analysts (LPAs) Abdoulaye Zerbo and Armando Perez conducted an unannounced visit for a required annual inspection. The LPAs were greeted by the caregiver Evelyn Arandia, notified her of the purpose for the visit and were allowed to enter the facility to conduct the inspection. Facility Overview: The facility is a single story building with 4 residents bedrooms, 2 bathrooms and a garage. There is no gated pool and there are no firearms on the premises. Infection Control: LPAs observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department requirements. Physical Plant: The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked in a kitchen cabinet and inaccessible to residents. The smoke detector and carbon monoxide detector were operational. LPAs observed fire extinguishers to be in compliance with the department requirements and with an expiration date of 06/28/2025. LPAs observed the hot water temperature to meet requirements at 111.5°F. Food Service: The facility’s kitchen was clean and equipped to prepare food. The facility maintained the required two-day supply of perishable foods and a seven-day supply of non-perishable foods. Continued on LIC809-C..... Care & Supervision/Administration: Adequate staff were present to supervise clients during the visit. The administrator holds a current administrator’s certificate with expiration date of May 17th, 2025 and a CPR certification with the expiration date of 07-22-26 Record Review and Resident/Staff Files: LPAs reviewed files for four(4) staff members, confirming criminal clearances, updated training, and CPR/First Aid certification. Six(6) residents' files were reviewed and contained all required documentation. LPAs observed Staff and resident files, to be stored in a cabinet in the dining room area. The first aid kit was stored in a cabinet in the kitchen area. Health-Related Services/Incidental Medical Services: All residents' medications were securely locked in a cabinet and located in the kitchen area. LPAs reviewed medications for six residents, confirming that all medications were listed and accounted for. Disaster Preparedness: LPAs reviewed the facility’s emergency and disaster plan, including documentation of the last fire drill conducted on 09-20-2024, which met department requirements. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed, and a copy was provided to Florina Candidatothe state’s words, verbatim · CDSS document, Oct 29, 2024

Type of visit: Required - 1 Year

On October 12, 2023, Licensing Program Analyst (LPA), Venus Mixson arrived to the facility unannounced in order to conduct the required annual inspection, and met with the Lead Caregiver, Evelyn Arandia. LPA Mixson toured the facility and inspected the inside and outside of the facility. There were no obstructions to indoor and/or outdoor passageways at the time of this visit. The facility is a single story home, located at 14949 Edelweiss Place Moreno Valley, Ca. 92553. Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). The facility phone number is (951) 353-5331, and is operable at this time. The LPA observed the resident's bedrooms, and each was equipped with required furniture; including bed & mattresses, night stands, storage space, and sufficient lighting. The LPA inspected the residents bathrooms, and the hot water temperature tested within regulations. The bathrooms were clean and appliances were operating appropriately currently during this visit. The facility is equipped with operating smoke detectors, carbon monoxide alarms, and a fire extinguisher. The Ombudsman and CCL complaint poster were posted in a common area. The cleaning supplies, toxins, and sharps were kept inaccessible to residents. There were de signaled storage space for resident and staff files. Medications: were reviewed, and were locked and inaccessible to the residents. The overall facility is clean, in good repair, and operating in safe conditions for residents currently at the time of this visit. Food Service: Non-perishable and perishable food supply is sufficient for number of residents, and there are a variety of food types available for the residents. Dishes and utensils were also stored properly. Care & Supervision: Facility has sufficient staff, and staff were engaging the residents during this visit. Record Review: The LPA reviewed two resident files, two staff files, and the required CCL reports from previous visits. There were no observable Title 22, Division 6 Regulation violations cited during todays visit. An exit interview was conducted and a copy of this report, along with the LIC 811, was given to the Lead Caregiver, Evelyn Arandia.the state’s words, verbatim · CDSS document, Oct 12, 2023