Illustration — no photo of this home on file yet

Our House

Small home·Licensed for 6·San Mateo, California

Licensed since 1999Licence #415600158
(650) 401-7175From the state roster · September 27, 2026Plan a visit
  • Care approvals on fileWheelchairState licensing record · September 27, 2026
  • Estimated starting rate$5,250 a monthCovelight estimate · likely $4,300–$6,500
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitMarch 3, 2026CDSS inspection record

Our House is a small care home in San Mateo — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 1999. Dementia care, hospice care and bedridden care are not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Our House

Is Our House licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Our House licensed for?

6 residents — a small home, per CDSS records as of September 27, 2026.

Has Our House been cited?

0 Type A and 0 Type B citations since 1999, per CDSS records as of September 27, 2026. Those records count 5 state visits over the same years.

Is Our House still open?

This license was on the CDSS roster as of September 28, 2026.

What does Our House cost?

$5,250 a month to start is a Covelight estimate, likely $4,300–$6,500. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 17 small homes and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 18 other homes of a similar licensed size in San Mateo that publish a starting rate, the middle half runs $6,000 to $7,000 a month, and the middle figure is $6,600 (n = 18 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Our House take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Pagador, Lionel & Ursula, per CDSS records as of September 27, 2026.

Is there a hospital nearby?

San Mateo Medical Center is 2.8 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Our House keep a resident on hospice?

Not on file — the state’s record does not list hospice care on this license. Ask: “Can a resident stay here on hospice, and under what conditions?”

Our House license and inspection record

  • Name on the license: “OUR HOUSE”, per the CDSS roster as of May 25, 2025.
  • License #415600158. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 27, 2026.
  • Licensed to Pagador, Lionel & Ursula, per CDSS records as of September 27, 2026.
  • First licensed in 1999, per CDSS records as of September 27, 2026.
  • 5 state inspection visits since 1999, per CDSS records as of September 27, 2026.
  • 0 Type A and 0 Type B citations on file since 1999, per CDSS records as of September 27, 2026. The same records count 5 state visits in that period.
  • 0 complaints and 0 substantiated allegations on file since 1999, per CDSS records as of September 27, 2026.
  • The most recent state visit on file is March 3, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved by the state
  • Dementia / memory careNot on file · ask the home
  • Hospice careNot on file · ask the home
  • BedriddenNot on file · ask the home

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. FOUR (4) CLIENTS MAY BE NON-AMBULATORY. NO CLIENTS WITH HEARING IMPAIRMENT ALLOWED.

935 - ELDERLY

CDSS record, verbatim · September 27, 2026

As needs change

5 questions to ask the home — nothing on file yet
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • Staying through hospice

    Hospice waiver not on file

    Ask: “If hospice is needed, can care continue here until the end?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Covelight estimate

$5,250a month to start

Likely $4,300–$6,500

From 17 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$5,250a month

Likely $4,300–$6,650

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$5,250likely $4,300–$6,500

    Covelight’s estimate starts from the rates 17 small homes and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,300–$6,650
$5,250
First monthWith a one-time move-in fee · likely $5,000–$9,700
$7,250
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 17 small homes and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

17 homes like this within 3 miles publish starting rates mostly between $5,850–$8,000.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 17 nearby homes behind this estimate

Where it is

  • 1916 Shoreview Avenue, San Mateo, CA 94401Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2023, the state has filed 5 documents for this home, and its records count 5 visits since 1999. The most recent is a facility evaluation report, dated March 3, 2026.

On file since
2023
State visits
5
Most recent visit
March 3, 2026

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations0typical 0
  • Substantiated allegations0typical 0
  • Total complaints0typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 1999.

Year by year
YearVisitsDocumentsSubstantiated2026110202522020241102023110

The last 36 months — 4 of 5 documents

The full record on the state’s site →
20261 state visit · 1 document
Mar 3, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

LPA Audrey Jeung toured facility and grounds,which is level and fenced. There is a detached storage shed, which is used by administrator and locked. There are 3 shared client bedrooms, and 2 staff rooms--1 room has 1 bed for 2 persons and the other has 3 beds for one staff. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Hot water temperature is tested at 118 degrees in clients' bathroom. Food supply and first-aid kit are inspected and complete. Client files are reviewed, including Centrally Stored Medications Records--provided by pharmacy--and records of cash resources for 2 clients. A Disaster and Mass Casualty Plan is posted. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records and training. RCFE administrators, Lionel Pagador (x 12/27) and Lionel Pagador Jr.(x 10/27) oversee facility operations. Proof of current liability insurance and Emergency Disaster Plan (LIC610D) are given to LPA today. The following information/forms are requested to be sent to CCLD BY 3/17/26: - Designation of Facility Responsibility (LIC308) - Personnel Report (LIC500) - Affidavit Regarding Client Cash Resources (LIC400) Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on following page..the state’s words, verbatim · CDSS document, Mar 3, 2026

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87411(c)(1) · Plan of correction due date: Mar 17, 2026

PERSONNEL REQUIREMENTS GENERAL Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This requirement is not met, as all staff have expired first-aid training. Licensee failed to ensure that staff providing care maintain valid first-aid training, which poses a potential health and safety risk to clients in care.the state’s words, verbatim · CDSS document, Mar 3, 2026

Plan of correction: Proof of current first aid training for ALL staff will be sent to CCLD BY DUE DATE

From the deficiency page — Deficiency type: Type B · Section cited: HSC1569.696 · Plan of correction due date: Mar 17, 2026

HEALTH AND SAFETY CODE RCFEs shall provide training to direct care staff on postural supports, restricted conditions or health services, hospice care...training shall include...4 hours of training on the care, supervision, and special needs of those residents... Four hours of training thereafter of in-service training per year on the subject of serving those residents. This requirement is not met, as there is no proof of this annual training for staff #2, #4 and #5. Licensee failed to ensure that all direct care providers have this annual training, which poses a potential health, safety or personal rights risk.the state’s words, verbatim · CDSS document, Mar 3, 2026

Plan of correction: Proof of postural supports, restricted health conditons and hospice care training for staff #2, #4 and #5 will be sent to CCLD BY DUE DATE

20252 state visits · 2 documents
Mar 5, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

LPA Jeung issued citations and Technical Advisory Note to complete annual inspection of 3/4/25. Deficiencies observed on 3/4/25 of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are cited on a following page.the state’s words, verbatim · CDSS document, Mar 5, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87412(d) · Plan of correction due date: Mar 6, 2025

PERSONNEL RECORDS The licensee shall maintain documentation that an administrator has met... recertification requirements in Section 87407, Administrator Recertification Requirements. This requirement is not met, as there is no evidence that administrator has met the RCFE administrator recertification requirements. Licensee failed to ensure that there is certified RCFE administrator overseeing facility operations, which poses an immediate health, safety or personal rights risk to clients in care.the state’s words, verbatim · CDSS document, Mar 5, 2025

Plan of correction: Proof that there is a certified RCFE administrator overseeing facility operations will be sent to CCLD BY DUE DATE

From the deficiency page — Deficiency type: Type A · Section cited: HSC1569.695(c) · Plan of correction due date: Mar 6, 2025

HEALTH AND SAFETY CODE A facility shall conduct a drill at least quarterly for each shift... type of emergency covered in a drill shall vary... taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, type of emergency ... names of staff participating in the drill. This requirement was not met, as there is no record that facility has conducted emergency disaster drills.the state’s words, verbatim · CDSS document, Mar 5, 2025

Plan of correction: Plan for implementation and performance of quarterly disaster drills will be sent to CCLD BY DUE DATE. In addition, upon completion of emergency disaster drill, documentation to be submitted to CCLD.

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.69(b) · Plan of correction due date: Mar 19, 2025

HEALTH AND SAFETY CODE Each employee who received training and ...who continues to assist with the self-administration of medicines, shall also complete 8 hours of in-service training on medication-related issues in each succeeding 12-month period. This requirement is not met, as there is no evidence that staff have received 8 hours of annual medication training. Licensee failed to ensure that staff who manage clients' medications received annual medication training, which poses a potential health, safety or personal rights risk to clients in care.the state’s words, verbatim · CDSS document, Mar 5, 2025

Plan of correction: staff will receive at least 8 hours of annual training on medications. Proof of corrction to be sent to CCLD BY DUE DATE.

From the deficiency page — Deficiency type: Type B · Section cited: HSC1569.605 · Plan of correction due date: Mar 19, 2025

HEALTH AND SAFETY CODE ...after July 1, 2015, all RCFEs... shall maintain liability insurance covering injury to residents and guests in the amount of at least one million dollars ($1,000,000) per occurrence and three million dollars ($3,000,000) in the total annual aggregate, caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees.This requirement is not met, as there is no evidence that facility maintains liability insurance, as required. Licensee failed to maintain required liability insurance coverage, which poses a potential health, safety or personal rights risk to clients.the state’s words, verbatim · CDSS document, Mar 5, 2025

Plan of correction: Proof of required liability insurance coverage --including policy dates--will be sent to CCLD BY DUE DATE

Mar 4, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

LPA Audrey Jeung toured facility and grounds,which is level and fenced. There is a detached storage shed, which is used by administrator and locked. There are 3 shared client bedrooms, and 2 staff rooms--1 room has 1 bed for 2 persons and the other has 3 beds for one staff. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Hot water temperature is tested at 114 degrees in clients' bathroom. Food supply and first-aid kit are inspected and complete. Client files are reviewed, including Centrally Stored Medications Records--provided by pharmacy--and records of cash resources for 3 clients. A Disaster and Mass Casualty Plan is posted. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records. RCFE administrator, Lionel Pagador, does not have current administrator certification. Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed. Citations and Advisory Notes will be issued at a later date due to technical difficulties.the state’s words, verbatim · CDSS document, Mar 4, 2025
20241 state visit · 1 document
Apr 8, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

LPA Audrey Jeung toured facility and grounds, including, detached storage shed, which is locked. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. Hot water temperature is tested at 115 degrees in clients' bathroom. Food supply and first-aid kit are inspected and complete. Client files are reviewed, and medications are recorded on Centrally Stored Medications Records, provided by pharmacy. An updated Disaster and Mass Casualty Plan is posted. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records. Lionel Pagador is a certified RCFE administrator that oversees facility operations. The following form is requested to be updated and returned to CCL by 4/22/24: • LIC 500 Personnel Report Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on following pages. Also, see Advisory Notes for technical violations to be corrected--3 pages.the state’s words, verbatim · CDSS document, Apr 8, 2024
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.
Open CDSS facility search ↗Report a record errorOperate this home? Respond or correct, free →

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?
Print a visit sheetCompare saved homesOpen saved homes

Other homes nearby

The nearest licensed homes in San Mateo County, closest first. Every listed home appears on the same terms.

Emerald Residential Care Home

San Mateo · Small home · 0.1 mi away

$6,200 a month to start · Covelight estimate

WheelchairHospiceBedridden

Cortez Home

San Mateo · Small home · 0.2 mi away

$5,500 a month to start · Covelight estimate

Wheelchair

Petani Haven

San Mateo · Small home · 0.2 mi away

$6,000 a month to start · Listed by the home

WheelchairHospice

Royal Ilima

San Mateo · Small home · 0.4 mi away

$5,850 a month to start · Covelight estimate

WheelchairHospice

Patricia Home

San Mateo · Small home · 0.5 mi away

$5,950 a month to start · Covelight estimate

WheelchairHospice

New Life Residence

San Mateo · Small home · 0.5 mi away

$5,850 a month to start · Covelight estimate

WheelchairHospice
Explore San Mateo County
CallPlan a visit